Associate Energy Systems Technical Support Engineer jobs at Tesla in Australia, Melbourne

• Support and coordinate the development of concept layouts, and preliminary designs on both EPC and 'Equipment Only' projects.
• Develop an in-depth understanding of Tesla’s utility product and work to continuously improve how to deploy it faster and more cost efficiently.
• Support the bid process and be involved at the pre-contract stage for EPC projects.
• Communicate with a range of stakeholders internally (sales, engineering, deployment, and procurement) and externally (Tesla’s customers).

• Bachelor’s degree in Quantity Surveying or Engineering (preferably civil)
• 3+ years’ experience in construction projects in similar position
• Good understanding of project controls (cost and schedule), Primavera P6 or equivalent
• Good understanding of autocad or other drafting software
• Ability to review a BOM BOQ and put together robust cost tools to make data easy to interpret
• Excellent communication and documentation skills
• Experience with fast-paced organisations and ability to prioritise and execute many projects and tasks in parallel
• MRICS accreditation preferred
• Renewables experience preferred
• Knowledge of constructability, engineering fundamentals, HV substations is a plus
• Some interstate travel may be required
• Besides a rock-solid work ethic and a strong team-oriented personality, members of our team display creativity, passion, and a desire to break new ground in a constantly shifting technology landscape.
• Personal values and motivations aligned with Tesla’s mission

• Provide the highest level of customer support by answering inbound calls and emails
• Evaluate the needs of customers and work in a creative, proactive manner to resolve technical issues with the battery systems
• Educate our Installers and customers so they have optimal confidence in the operation of their energy storage system
• Determine if a technical solution can be resolved via phone or if service or further diagnostics is needed
• Communicate customers concerns with technical support Tier 2, Service Engineering, or Field Service as necessary.
• Accurately record issues and data into CRM database
• This role may require a shifted work week on occassion

• Electrical or Mechatronics engineering background strongly preferred
• Excellent written and oral English communications skills
• Excellent customer service skills
• Ability to prioritize effectively and handle shifting priorities
• Experience with CRM systems and MS Office Suite
• Energy industry experience or background in technical support or call center environment preferred
• Understanding of distributed generation and/or energy storage systems preferred
• Ability to follow oral and written instructions with attention to detail
• Willingness to learn about new and innovative technologies
• Willingness to assist and teach others on the team
• Establish and maintain positive, cooperative, working relationships
• Effectively handle multiple priorities, organize workload, and meet deadlines

• Provide top-tier customer support via inbound calls and emails.
• Educate installers and customers to ensure confidence in their residential energy storage systems.
• Assess whether issues can be resolved remotely or if further service and diagnostics are necessary.
• Escalate complex concerns to Tier2 support, Service Engineering or Field Service teams as needed.
• Accurately document issues and data in the CRM database.
• Flexibility to work a shifted schedule as support demands increase.

• Bi-lingual candidates (Japanese, Mandarin, or Thai a strong plus)
• Minimum of 3 years of relevant experience, ideally with an electrical or engineering background.
• Excellent written and verbal communication skills in English.
• Outstanding customer service skills.
• Ability to effectively prioritize and manage shifting priorities.
• Experience with CRM systems and the MS Office Suite.
• Background in the energy industry or technical support is preferred.
• Understanding of distributed generation and/or energy storage systems is an advantage.
• Attention to detail in following oral and written instructions.
• Enthusiasm for learning new and innovative technologies.
• Willingness to assist and mentor team members.
• Ability to establish and maintain positive, cooperative working relationships.
• Capable of handling multiple priorities, organizing workload, and meeting deadlines.
• Team-oriented with a focus on achieving common goals.

• Provide the highest level of customer support by answering customer inquiries
• Maintain a high fleet availability through pro-active monitoring and resolving issues before they impact the customer
• Evaluate the needs of customers and work in a creative, pro-active manner to resolve technical issues with the battery systems
• Educate our Installers and customers so they have optimal confidence in the operation of their energy storage system
• Determine if a technical solution can be resolved remotely or if on-site service is required
• Communicate customers concerns with NOC Managers, Service Engineering, or Field Service as necessary
• Accurately record issues and data into a CRM database
• This role may require shifted workweek to provide weekend support

• Minimum 2 year of relevant work experience, preferably with an electrical, electronics, or mechatronics engineering background
• Excellent written and oral English communications skills
• Excellent customer service skills
• Ability to prioritize effectively and handle shifting priorities
• Experience with CRM systems and MS Office Suite
• Energy industry experience or background in a technical support
• Understanding of distributed generation and/or energy storage systems preferred

As the Electrical Engineer (Balance of Plant), Energy Service, APAC, you will be responsible for the safe, efficient, and reliable operation of Tesla-managed high voltage (HV) and medium voltage (MV) equipment at Tesla’s utility sites. This includes ensuring compliance with environmental, safety, and regulatory requirements.

To succeed in this role, you should have experience in risk assessment, maintenance management, and operational reliability of HV and MV equipment. You should be a quick learner, proficient in IT systems, and able to work independently with a strong bias for action.

• Develop and implement maintenance strategies for Tesla’s APAC BOP (electrical) fleet, ensuring alignment with business objectives.
• Create procedures, schedules, and resource plans for executing maintenance activities.
• Establish and manage service agreements with external contractors and vendors.
• Develop systems and tools for maintenance execution, equipment performance tracking, and compliance monitoring.
• Oversee outsourcing and procurement of BOP maintenance services, including contractor onboarding.
• Ensure maintenance plans for all critical electrical assets are documented in Tesla’s CMMS.
• Develop and manage a spares and spare parts strategy for Tesla’s BOP equipment.
• Assess, report, and develop mitigation strategies for BOP equipment risks.

• Registered Electrical Engineer with a Bachelor’s degree in Electrical Engineering.
• 4+ years of experience in HV/MV equipment operation and maintenance.
• Expertise in electrical drawings, technical documents, and risk management.
• Experience analysing technical test reports (e.g., insulation resistance tests, transformer gas analysis, relay test reports).
• Proficiency with industrial/utility standards.
• Strong analytical skills with the ability to manage large datasets.
• MS Office proficiency and strong communication skills (technical and client-facing).

• Develop and apply storage application modelling and analysis
• Review engineering system designs and providing feedback to ensure Tesla's standards of quality, safety and cost efficiency are met
• Work with prospective customers to identify the best commercial and technical fit of Tesla’s technology to support the development of business cases for projects
• Understand regional energy markets and utilities, define functional requirements with engineering colleagues, and work with teams to evaluate new market segments
• Evaluate the integration context for battery systems and provide technical guidance applicable to Tesla technology
• Develop and negotiate technical terms for contracts with customers and commercial teams
• Engage with policy teams to shape market developments and reforms
• Provide feedback on market needs and competitive landscapes to inform ongoing product development and offerings

• Bachelor or Masters in Engineering, with a Major in Electrical, Energy or Power Systems
• 2+ years of experience in the energy or renewable industry
• Working knowledge of battery systems, power conversion and grid connection processes for energy storage or solar PV systems
• Familiarity with building excel models to understand technical and financial impact
• Excellent verbal and written communications skills, including the ability to present complex engineering concepts and technologies to a variety of stakeholders
• Experience in stakeholder management drive on outcomes
• Ability to track rapidly-changing market conditions regarding storage funding, product development and competitive landscape
• Ability to prioritize and execute many projects and tasks in parallel
• Advanced knowledge of MS Office tools (Excel, Word, & Powerpoint)

Do you have experience working in service operations, logistics, warehousing or material handling? Then this role might be for you! As a Warranty Coordinator you will be responsible for handling all RMA cases, contacting Tesla Certified Installers to agree on delivery of new components and documentation around all of this. You will be the link between our service coordination and our field service team; you will ensure that all spare part requirements are handled with great care and that our team of field technicians receive parts in time. Operating out of our office in Melbourne, you will be supporting our project planning, daily service operations, spare parts stock and small order picking.

• Manage Service spares in and out of Product Distribution Centers
• Stock management, optimizing parts mix and identifying slow and fast movers to avoid excess stock
• Handle goods received and dispatch from Melbourne Service center
• Keep a clean and transparent inventory database for Field Service locations
• Handle RMA transactions, inventory management, demand planning with factory, shipping and parts distribution to service techs, MRB
• Support Field Teams in parts ordering and return
• Support Service teams with Continuous Improvement, Kanban Systems and 5S of Service Operations centers
• Actively participate in project and weekly planning, tracking and reporting

• Work experience within Service Operations, Logistics or Distribution centre environment
• Ability to read and fill out material transfer forms
• Must have strong command of the English language, both written and verbal
• Must be reliable, committed, quality focused and a self-starter
• Ability to maintain a safe working environment