Senior Technical Product Marketing Manager jobs at Team8 in United States, Boston

The person who joins in this role will be a hands-on technical evangelist; with dotted-line responsibilities that support both engineering design and development, as well as our sales organization. They will be developing product code

KEY RESPONSIBILITIES:

• Work in partnership with our pre-sales team to execute customer product trials, including aiding in technical questionnaire replies
• Engage in technical discussions and deliver a technical overview to existing customers/prospects including C-Suite executives
• Maintain current knowledge of FundGuard products and supporting technologies including operating systems, storage, and networking
• Advise prospects and clients on best practices for software, network configuration, server configuration, resource allocation, and ongoing operations
• Deliver results and drive internal product projects cross-functionally; supporting technical pre-sales and product development/management as needed
• Participate in industry events & presentations & publish thought-leadership
• Work with the R&D- Engineering team to participate in coding and development tasks, often taking on more complex or critical aspects of a project.
• Software Design: Participating in the design discussions and ensuring they are scalable, high performing, maintainable, and meet the business requirements.
• Perform other duties as assigned
• Must be permanently authorized to work in the U.S. on a full time basis

REQUIREMENTS:

• At least 8 years of technical and/or financial services experience; with experience in the FinTech domain
• Minimum of 3 days onsite in office location; our office is in Dedham MA
• Bachelor’s Degree required
• Ability to work as part of a team and to prioritize the needs of multiple internal teams
• Proven track record of creating successful code; prior working knowledge of Java code is preferred
• Excellent presentation skills
• The preferred candidate will have experience delivering significant business change through technology programs in an Enterprise context, with multiple delivery teams and diverse business stakeholders.
• Working experience with modern technology frameworks and database systems (Cloud Native/REST APIs/No SQL Databases/React/Redis/Elastic)
• Working experience with java and OOD

About Port

The developer experience, developer productivity, and driving software quality are on

top of every engineering leader’s mind.

At Port, we help engineering organizations excel through our open internal

consolidates everything developers need to know and execute to deliver software

autonomously and to comply with organizational standards. Managers use Port to

understand engineering metrics and improve them.

We’re growing rapidly, fueled by the industry’s leading product and by the constant

developers work.

Why we’re looking for you

mindset and a proactive approach. In this pivotal role, you’ll ensure

satisfaction and uncovering opportunities for expansion.

You’ll Spend Your Time:

• Act as the primary point of contact for customers, profoundly understanding their technical needs, challenges, and business objectives to develop bespoke success strategies.
• Monitor technical health indicators within customer accounts, proactively addressing issues to ensure ongoing customer satisfaction and success.
• Forge and maintain strong relationships with key stakeholders, positioning
• yourself as a trusted advisor for all matters related to Port.
• Lead strategic initiatives to align with customer goals, including tailored onboarding programs and adoption strategies.
• Serve as a liaison between customers and internal teams (Sales, R&D, Marketing), advocating for customer needs and fostering collaborative solutions.
• Collaborate with Account Executives to identify and pursue expansion opportunities, contributing to account growth and retention.

What You’ll Need

• 8+ years of experience in technical customer-facing roles such as Technical Customer Success Manager, Customer Success Engineer, Technical Account Management, Solution Architect, Implementation Engineer, Solution Engineer within the tech or SaaS industry OR experience as the practitioner: DevOps, Platform Engineer, SRE, and more.
• In-depth experience with technical products or services, especially familiarity with developer tools, CI/CD practices, cloud infrastructure, SDLC, DevSecOps, GitOps, K8s, terraform, Helm, Bash,
• Excellent problem-solving skills, coupled with the ability to communicate clearly complex technical concepts to a diverse audience.
• Exceptional communication and organizational skills, capable of managing different-sized accounts and prioritizing tasks effectively.
• A collaborative team player, able to work closely with cross-functional teams to enhance customer success and drive account growth.

We’d Be Lucky If You

• Have a developer background or coding experience and can contribute to our open source tooling, script a solution with Port APIs and more..
• Bring prior experience in a direct or matrixed role leading technical and non-technical transformation project teams, with a proven ability to work across diverse functional teams.
• Hold a Bachelor’s Degree in science, technology, engineering, math, or business, or possess equivalent experience.
• Have technical certifications like K8s, DevOps, Hashi, AWS, Linux Foundation, Cloud Native Computing Foundation (CNCF)

– 5+ years as a sales engineer (SE), solution architect, partner solution architect or related fields with focus on demos and storytelling. Experience as a DevOps or Platform Engineer is great, too.

– Strong technical proficiency to build demo environments and configure products: we integrate with APIs and you’ll need to be comfortable with JSON, YAML and the like.

– Ability to craft narratives that communicate complex technical concepts.

– Comfort and desire to present and evangelize in front of internal and external audiences, including webinars, tradeshows, and joint partner sessions.