Contact Center Rep Iii Direct Investing jobs at Td Bank in Canada, Markham
Td Bank Contact Center Rep II Everyday Banking Canada, Ontario, Markham
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Pay Details:
$45,700 - $61,000 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
As the voice of TD,our customers.with accountinquiries orresolving an issue byrecommending a TD product or service,help us offersupport to ourwhenever they need it.making it easy, creating value, and delivering trusted advice to our customers.
As a valued member of our Contact Centre Team, you will:
Make people’s day:strive to deliver anexceptionalcustomer serviceexperienceby offeringfriendlysupport through your knowledge of TD products,servicesand solutions.
Solve problems efficiently:resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
Achieve your goals:consistently reach performanceobjectives, includingcustomer experience survey results, adviceandquality goals, compliance regulations,and productivity targets.
Never stop learning:activelyparticipatein ongoing training and coaching supportto helpyoucontinue togrow anddevelopin yourrole.
What You Need to Succeed
proud to work with a group of diverse colleague. If you have relevantmentioned below, tell us about it in your resume or cover letter.
High School Diploma or equivalent
Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)
Ability tomultitask and navigate through computer systems,applications, and multiple screenswith speed andaccuracywhile balancing performance to meet a variety of metrics.
igital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).
Flexibility, resiliency, and a positive attitude when responding to challenging situations.
Ability to workbothindependentlyand aspart of a team.
when managing sensitive customer information in alignment withRegulatory and Compliance guidelines related to servicing and sales practices.
. Through regular development conversations, training programs, and a competitive benefits plan,committed to providing the support our colleagues need to thrive both at work and at home.
interested in a specific career path orcertain skills, wewant to help you succeed.have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and avariety of mentoring programs to help you unlock future opportunities.committed to helping youopportunities that support your goals.
Training & Onboarding
We will provide in-person training and onboarding sessions to ensure thatgot everything you need to succeed in your new role.
reach out to candidates of interest to schedule an interview.email or phone call.
Our Values
and colleagues, andshare a set of valuesthat shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact,and a Culture of Care.No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.
A caring and supportive culture that promotescolleague well-being is. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial,and mental/emotional. In addition, we champion a safe,and supportive work environment to help colleagues feel a sense ofsupported in their personal and professional growth. Through our focus on total well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes…because when colleagues feel their best,more likely totheir best.
Total Rewards Package
well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
How We Work
At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to dogreat workside-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models:nsite andemote. Wherever our colleagues are working,always have access to the TD community and experience our culture of care.
.households and businesses in Canada, the United States and around the world.. W.experience and build capabilities to shape the future of banking.help you realize your potential.here to support you towards your goals. As an organization, we keep growing – andso will you.
committed to fostering an environment where all colleagues are encouraged to bring theirselves to work, experienceand feel respected and supported.dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future.why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total ofby 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health.our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.
Your accessibility is important to us. Please let us know iflike accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you canthroughout the interview process.
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
Sans ObjetThese jobs might be a good fit
Td Bank Field Team Manager III Residential Claims Canada, Ontario, Markham
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CUSTOMER
- Use expert knowledge to handle complex, high risk claims that typically take over a year to resolve.
- Maybe required to meet clients/witness etc. in the field to obtain statements and/or negotiate claims
- Collaborate with internal and external partners while valuing speed and accuracy to deliver the legendary customer experience
- Apply claims management principles and procedures in order to manage claims costs and leakage
- Identify potential fraudulent claims and handle according to organizational processes/procedures
- Work with claim management vendors to maintain service standards
SHAREHOLDER
- Act as a subject matter expert in their area of expertise to increase knowledge base within claims
- Support the timely and accurate completion of business processes and procedures
- Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary
- Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations
- Identify, suggest and actively participate in process improvement opportunities
- Actively manage relationships within and across various business lines/ corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements
- Participate in cross-functional / enterprise initiatives as a subject matter expert helping to provide guidance for complex situations
- Ensure necessary due diligence to support the accuracy of all customer transactions / activities
- Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
- Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
- Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct
EMPLOYEE / TEAM
- Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
- Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
- Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
- Participate in personal performance management and development activities, including cross training within own team
- Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
- Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
- Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
- Contribute to a fair, positive and equitable environment that supports a diverse workforce
- Act as a brand ambassador for your business area/function and the bank, both internally and/or externally
BREADTH & DEPTH
- Use subject matter expertise to handle complex high risk claims that typically take greater than 1 year to resolve
- Handle Residential claims
- Has maximum claims advisor authority limit and requires next level approved for a limited number of claims
- Capable of managing larger volume due to Weather related events or CAT losses during peak season
- Considered a subject matter expert within own unit and provides training/guidance to others on best practices, processes etc.
- Expert knowledge and understanding of the operating environment, business processes and procedures and transactions lifecycle for own area and as applicable across TDI claims
- Coordinate / integrate work with other areas as needed
- Require expert industry knowledge and applicable accreditation
- Leverage the Claims Resources Team to make decisions on liability and assessment
- Required to meet clients/witness etc. in the field to obtain statements and/or negotiate claims and assess damages
- Typically reports into a Senior Manager, Claims
- You have working knowledge of Xactimate Estimating software, and Xactanalysis.
- You have a thorough knowledge of residential construction procedures and restoration practices.
EXPERIENCE & EDUCATION
- Undergraduate degree preferred
- 5+ years relevant experience
- Completed HAAG certification (reviewer or inspector) or a equivalent course or equivalent experienceis an asset
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
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Td Bank Contact Center Rep III Loss Prevention Canada, Ontario, Markham
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Job Description:
- Job Description SummaryHelping is at the heart of everything we do at our contact centers, and we’re proud of the value that we can deliver 24-hours a day, 7-days a week for more than 27 million TD customers. At Fraud Loss Prevention, we are passionate in supporting and educating our customers to protect them from potential fraud. Alongside caring colleagues and supportive leaders, you’ll make a meaningful difference to our business, our customers, and our communities.
Job Details
WhatYou’llDo
As the voice of TD,you’llbe passionate about understanding our customers. Whetheryou’reassistingin-bound callers with accountinquiries, orresolving an issue by providing advice and recommending a TD product or service,you’llhelp us offer trusted support to our clients whenever they need it.You’llconsistently deliver legendary customer service by providing each caller with the right solutions to meet their unique banking needs.
As a valued member of our Contact Centre Team, you will:
Make people’s day:consistentlydeliver an outstandingcustomer serviceexperienceby offering friendly support through your knowledge of TD products,servicesand solutions.
Solve problems efficiently:resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
Achieve your goals:consistently reach performanceobjectives, includingcustomer experience survey results, adviceandquality goals, compliance regulations,and productivity targets.
Never stop learning:activelyparticipatein ongoing training and coaching supportto helpyoucontinue togrow and developin yourrole.
WhereYou’llWork
After completing in-person training and onboarding sessions,you’llwork primarily offsite. Since most of your work activities can be performed independently,you’llspend about 95% of your time at your secure, private workspace with a stable internet connection. Your remaining time will be spent at a TD location for in-person team events and experiences. The hiring manager will provide more information about how this works for their team.
Additional Information
We’redelighted thatyou’reconsidering building a career with TD. Through regular colleague development conversations, training programs, and a competitive benefits plan,we’recommitted to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
Ifyou’reinterested in a specific career path or are looking to build certain skills, we want to help you succeed.You’llhave regular career, development, and performance conversations with your manager, as well as access to a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion about helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – andwe’recommitted to helping youidentifyopportunities that support your goals.
Training & Onboarding
We’rehosting in-person training and onboarding sessions at Markham for 10 weeksto ensureyou’vegot everything you need to succeed in your new role.
InterviewProcess
We’llreach out to candidates of interest to schedule an interview.Wedo our bestto communicate outcomes to allapplicantsbyemail or phone call.
National Occupation Classification (NOC)Code
14201 – Banking,insuranceand other financial clerks (NOC)
Start Date: October 27th, 2025
Training: Mandatory 11 weeks 9:30AM-5:30PM Mon-Fri on site at 3500 Steeles Ave E. Markham Ontario
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
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Td Bank Contact Center Rep III Borrowing Small Business Banking Advi... Canada, Ontario, Markham
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Job Description:
Start Date: June 23rd, 2025
Full Time Paid Training - 13 weeks 9:00AM-5:00PM Mon-Fri onsite at 3500 Steeles Ave E Markham ON
After training- hybrid, will be scheduled to come into the office once or twice per month (could be subject to change).
What You’ll Do
As the voice of TD, you’ll be passionate about understanding our customers. Whether you’re assisting in-bound callers with business account inquiries or resolving an issue by providing advice and recommending a TD product or service, you’ll help us offer trusted support to our clients whenever they need it. You’ll consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique banking needs.
As a valued member of our Contact Centre Team, you will:
- Make people’s day: consistently deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services, and solutions.
- Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
- Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
- Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.
What You Need to Succeed
We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter.
- High School Diploma or equivalent.
- Also hiring Asian language Bilingual or Trilingual fully fluent in both speaking and reading (language testing will be required)
- Exceptional communication and listening skills and a curiosity to help Business Owner's meet their needs and resolve concerns.
- Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.
- Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).
- Flexibility, resiliency, and a positive attitude when responding to challenging situations, while understanding the unique needs of a Business Owner
- Ability to work both independently and as part of a team.
- Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.
- Preference given to those with experience in financial or service industries.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion about helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
Training & Onboarding
We’re hosting in-person training and onboarding sessions at [LOCATION] for 13 weeks to ensure you’ve got everything you need to succeed in your new role.
National Occupation Classification (NOC) Code
14201 – Banking, insurance and other financial clerks (NOC) 63102- Financial sales representatives
Our Promise
At TD, our commitment to our people is what makes us the Better Bank. This commitment – our Colleague Promise - is our pledge that no matter where you work at TD, you’ll have the chance to:
- Make a meaningful impact on the business, your colleagues, and the customers and communities we serve.
- Learn new skills, grow your career, explore new opportunities across the Bank, and ultimately gain new perspectives to help you succeed.
- Experience a culture of care where all colleagues are respected, included, appreciated, and supported.
How We Work
Whether you’ve got years of banking experience or just starting your career in financial services, we can help you realize your full potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we plan to keep growing – and we hope you do too.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
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Td Bank Contact Center Rep II- Bilingual English/French Canada, Ontario, Markham
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CUSTOMER
- Create an exceptional customer experience with every client interaction and contribute to the ongoing improvement of the overall customer experience by ensuring advice, service, and inquiries and/or issues are managed promptly and effectively under all conditions
- Identify customer needs and determine solutions to customer problems
- Use ability to discover and advise on meeting/exceeding customer needs by asking curious questions
- Offer comprehensive product knowledge and/or guidance as it relates to their respective business area
- Ensure customer/partner problems are handled appropriately the first time, escalating issues when necessary
- May identify cross-sell opportunities and/or refer customers/partners to internal Bank partners
- Expected to meet the needs of customers/partners by offering advice/guidance based on their total financial situation and possessing a thorough knowledge of customer/partner life cycle needs
- Identify cross-sell opportunities and/or refer customers/partners to internal Bank partners
- Complete a broad range of financial transactions (e.g., withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner
- Identify customer needs and determine solutions to customer problems, particularly as it relates to digital banking products and services
SHAREHOLDER
- Contribute to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth
- Promote full suite of products, advice, services and banking capabilities
- Understand and apply operating policies and procedures
- Contribute to business objectives for Operational Excellence
- Support the timely and accurate completion of business processes and procedures
- Escalate non-standard or hig- risk transactions / activities as necessary
- Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations
- Support and participate in process improvement opportunities
- Ensure necessary due diligence to support the accuracy of all customer transactions / activities
- Be knowledgeable of and comply with Bank Code of Conduct
EMPLOYEE / TEAM
- Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
- Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
- Participate in personal performance management and development activities, including cross training within own team
- Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
- Contribute to a fair, positive and equitable environment that supports a diverse workforce
- Act as a brand champion for your business area/function and the bank, both internally and/or externally
BREADTH & DEPTH
- Requires developed knowledge and skills to offer service and advice for a range of product and services
- Requires a broad knowledge and understanding of the full product suite, services and processes of the business area, and can be characterized as low to moderate in complexity/risk
- Provide exceptional inbound and/or outbound service and/or advice support to customers/partners on a range of moderately complex financial products and services.
- Provides recommendations and guidance to customers and / or internal partners
- Provides solutions to problems in customer situations that are atypical or infrequent, or not covered by stated processes
- Understands how the team integrates with others to accomplish business objectives
- Impacts the quality, timeliness and effectiveness of the advice team or services provided to customers
- Suggests improvements to work practices and advice or customer service processes to achieve results or improve efficiency of the advice team
- Explains detailed and/or complicated information within the team; builds working relationships with customers and related teams
- Identifies and resolves issues within discretion and authority on processes, transactions or escalates internally as required
- Requires full proficiency gained through job related training to perform a range of activities
- Generally reports to a Team Manager
EXPERIENCE & EDUCATION
- High School diploma, Undergraduate degree and/or
- 1+years of relevant experience
- NOTE: Roles within this job family may require various accreditations and/or licenses based on the business supported and/or regulatory requirements
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
These jobs might be a good fit
Td Bank Contact Center Rep II- Borrowing Credit Card Canada, Ontario, Markham
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Pay Details:
$45,700 - $61,000 CAD The pay details posted reflect a temporary market premium specific to this role that is reassessed annually.TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
Department Overview
Helping is at the heart of everythingwe dofrom 7am EST – 12am EST,customers. Alongsidecolleagues and supportive leaders,make a meaningful difference to our business, our customers, and our communities.
As the voice of TD,be passionate about understanding our customers. Whetherin-bound callers with accountinquiries, orresolving an issue by providing advice and recommending a TD product or service,help us offer trusted support to our clients whenever they need it.consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique banking needs.
As a valued member of our Contact Centre Team, you will:
Make people’s day:consistentlydeliver an outstandingcustomer serviceexperienceby offeringfriendlysupport through your knowledge of TD products,servicesand solutions.
Solve problems efficiently:resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
Achieve your goals:consistently reach performanceobjectives, includingcustomer experience survey results, adviceandquality goals, compliance regulations,and productivity targets.
Never stop learning:activelyparticipatein ongoing training and coaching supportto helpyoucontinue togrow anddevelopin yourrole.
After completing in-person training and onboarding sessions,work primarily offsite. Since most of your work activities can be performed independently,with astable internet connection. Your remaining time will be spent at a TD location for in-person team events and experiences. The hiring manager will providehow this works for their team.
What You Need to Succeed
proud to work with a group of diverse colleague. If you have relevantmentioned below, tell us about it in your resume or cover letter.
High School Diploma or equivalent
Language requirement: English, Cantonese, Mandarin
communication andlistening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)
Ability tomultitask and navigate through computer systems,applications, and multiple screenswith speed andaccuracywhile balancing performance to meet a variety of metrics.
igital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).
Flexibility, resiliency, and a positive attitude when responding to challenging situations.
assist
Ability to workbothindependentlyand aspart of a team.
when managing sensitive customer information in alignment withRegulatory and Compliance guidelines related to servicing and sales practices.
. Through regular colleague development conversations, training programs, and a competitive benefits plan,committed to providing the support our colleagues need to thrive both at work and at home.
interested in a specific career path orcertain skills, wewant to help you succeed.have regular career, development, and performance conversations with your manager, as well as access to a variety of mentoring programs to help you unlock future opportunities.committed to helping youopportunities that support your goals.
Training & Onboarding
in-person training and onboarding sessions at [3500 Steeles Ave East, Markham] forto ensuregot everything you need to succeed in your new role.
reach out to candidates of interest to schedule an interview.email or phone call.
National Occupa
14201 – Banking,lerks (NOC)
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
Sans ObjetThese jobs might be a good fit
Td Bank Contact Center Rep III Direct Investing Canada, Ontario, Markham
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TD Direct Investing offers a wide variety of investment platforms, accounts,and choices for self-directed investors.
As the voice of TD,Whether you’re assistingaccount inquiries or resolving an issue by recommending a TD product or service,
As a valued member of our Contact Center Team, you will:
Make people’s day:strive to deliver an outstanding customer service experience by offering friendly support through your knowledge of TDinvestingproducts,servicesand solutions.
Solve problems efficiently:
Achieve your goals:consistently reach performanceobjectives, includingcustomerexperience survey results,salesgoals, compliance regulations,and productivity targets
Never stop learning:activelyparticipatein ongoing training and coaching supportto helpyoucontinue togrow and developin yourrole
the adventureand make a meaningful contribution that helps to deliver results andgreat thingsfor your career and the
CUSTOMER
- Create an exceptional customer experience with every client interaction and contribute to the ongoing improvement of the overall customer experience by ensuring advice, service, and inquiries and/or issues are managed promptly and effectively under all conditions
- Identify customer needs and determine solutions to customer problems
- Use ability to discover and advise on meeting/exceeding customer needs by asking curious questions
- Offer comprehensive product knowledge and/or guidance as it relates to their respective business area
- Ensure customer/partner problems are handled appropriately the first time, escalating issues when necessary
- May identify cross-sell opportunities and/or refer customers/partners to internal Bank partners
- Expected to meet the needs of customers/partners by offering advice/guidance based on their total financial situation and possessing a thorough knowledge of customer/partner life cycle needs
- Identify cross-sell opportunities and/or refer customers/partners to internal Bank partners
- Complete a broad range of financial transactions (e.g., withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner
- Identify customer needs and determine solutions to customer problems, particularly as it relates to digital banking products and services
SHAREHOLDER
- Contribute to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth
- Promote full suite of products, advice, services and banking capabilities
- Understand and apply operating policies and procedures
- Contribute to business objectives for Operational Excellence
- Support the timely and accurate completion of business processes and procedures
- Escalate non-standard or hig- risk transactions / activities as necessary
- Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations
- Support and participate in process improvement opportunities
- Ensure necessary due diligence to support the accuracy of all customer transactions / activities
- Be knowledgeable of and comply with Bank Code of Conduct
EMPLOYEE / TEAM
- Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
- Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
- Participate in personal performance management and development activities, including cross training within own team
- Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
- Contribute to a fair, positive and equitable environment that supports a diverse workforce
- Act as a brand champion for your business area/function and the bank, both internally and/or externally
BREADTH & DEPTH
- Requires expertise in a variety of advice and service related activities to provide customers / partners with advice on transactions, activities and product features
- Requires advanced skills and expertise in a defined set of products and processes and could be characterized by moderate complexity/risk
- Provides subject matter guidance to customers and/or partners
- Gathers and analyzes data to identify and to help solve complex problems
- Uses sound judgement and understanding of process/policy risk when recommending exceptions outside general practices or guidelines
- Understands how the team works together to coordinate their efforts and resources to achieve objectives of a business area
- Impacts their own team and other teams whose work activities are closely related
- Recommends modifications to existing advice or customer service processes and solutions to improve the efficiency of the team
- Evaluates and communicates unusual and/or complex content in a clear manner; handles sensitive information and escalated matters as necessary
- May require specific formal certifications at this level of expertise
- Generally reports to a Team Manager
EXPERIENCE & EDUCATION
- High School diploma, Undergraduate degree and/or
- 1+ years relevant
- Mandarin & Cantonese required
- Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)
- Ability to multitask and navigate through computer systems,applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.
- Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).
- Flexibility, resiliency, and a positive attitude when responding to challenging situations.
- Integrity when managing sensitivecustomerinformation in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.
- Expertise in a variety of sales and service-related activities to provide customers / partners with support on transactions, activities, and product
- NOTE: Roles within this job family may require various accreditations and/or licenses based on the business supported and/or regulatory requirements
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
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Pay Details:
$45,700 - $61,000 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
As the voice of TD,our customers.with accountinquiries orresolving an issue byrecommending a TD product or service,help us offersupport to ourwhenever they need it.making it easy, creating value, and delivering trusted advice to our customers.
As a valued member of our Contact Centre Team, you will:
Make people’s day:strive to deliver anexceptionalcustomer serviceexperienceby offeringfriendlysupport through your knowledge of TD products,servicesand solutions.
Solve problems efficiently:resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
Achieve your goals:consistently reach performanceobjectives, includingcustomer experience survey results, adviceandquality goals, compliance regulations,and productivity targets.
Never stop learning:activelyparticipatein ongoing training and coaching supportto helpyoucontinue togrow anddevelopin yourrole.
What You Need to Succeed
proud to work with a group of diverse colleague. If you have relevantmentioned below, tell us about it in your resume or cover letter.
High School Diploma or equivalent
Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)
Ability tomultitask and navigate through computer systems,applications, and multiple screenswith speed andaccuracywhile balancing performance to meet a variety of metrics.
igital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).
Flexibility, resiliency, and a positive attitude when responding to challenging situations.
Ability to workbothindependentlyand aspart of a team.
when managing sensitive customer information in alignment withRegulatory and Compliance guidelines related to servicing and sales practices.
. Through regular development conversations, training programs, and a competitive benefits plan,committed to providing the support our colleagues need to thrive both at work and at home.
interested in a specific career path orcertain skills, wewant to help you succeed.have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and avariety of mentoring programs to help you unlock future opportunities.committed to helping youopportunities that support your goals.
Training & Onboarding
We will provide in-person training and onboarding sessions to ensure thatgot everything you need to succeed in your new role.
reach out to candidates of interest to schedule an interview.email or phone call.
Our Values
and colleagues, andshare a set of valuesthat shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact,and a Culture of Care.No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.
A caring and supportive culture that promotescolleague well-being is. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial,and mental/emotional. In addition, we champion a safe,and supportive work environment to help colleagues feel a sense ofsupported in their personal and professional growth. Through our focus on total well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes…because when colleagues feel their best,more likely totheir best.
Total Rewards Package
well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
How We Work
At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to dogreat workside-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models:nsite andemote. Wherever our colleagues are working,always have access to the TD community and experience our culture of care.
.households and businesses in Canada, the United States and around the world.. W.experience and build capabilities to shape the future of banking.help you realize your potential.here to support you towards your goals. As an organization, we keep growing – andso will you.
committed to fostering an environment where all colleagues are encouraged to bring theirselves to work, experienceand feel respected and supported.dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future.why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total ofby 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health.our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.
Your accessibility is important to us. Please let us know iflike accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you canthroughout the interview process.
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
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