Licensing Specialist jobs at Sony in United States, Santa Monica

Be a part of an organization that is creator first. Committed to fueling excellence and always imagining more, while fostering a supportive culture, one where we elevate each other and act responsibly.

What You’ll Do:

• Provide first class support for a high energy creative and executive team.
• Provision new equipment and onboard new users and provide welcome training.
• Perform account provisioning and permissions assignments.
• Install, configure, and troubleshoot desktops, laptops, printers, scanners, mobile devices, and other peripheral equipment as required.
• Perform basic break fix tasks.
• Support security teams on incident response and use of patching and anti-malware tools.
• Troubleshoot connectivity issues both wired/wireless.
• Provide global support for any SMP location as required.
• Liaise with Sony L2 & L3 teams to assist with troubleshooting and configuration of local infrastructure as required.
• Work with SMP infrastructure staff to navigate a wiring closet to patch workstations/devices into the network as appropriate.
• Have a basic understanding of SMP’s business applications and refer support requests to appropriate resources as needed, which might or might not be within SMP.
• Submit purchaserecommendations/requeststo appropriate SMP staff to ensure availability of user PCs and peripherals.
• Work in our Service Desk ticketing system.
• Document troubleshooting steps & procedures so others can leverage knowledge.
• Provide training and coaching to less experienced team members.
• Be a contributing member of a global support team.
• Maintain inventory of local assets.
• Project based work as needed.

Who You Are:

• 5+ years of related experience.
• Bachelor’s degree in a computer related field.
• Strong understanding of Windows and MAC environments.
• Have strong interpersonal skills and be able to manage expectations of a demanding user community.
• Proficient in MS Word, Excel, Outlook, and PowerPoint and Office 365 Administration.
• Experience with Service Desk ticketing systems such as Jira or ServiceNow.
• 7.5-hour business workday but variations in work volume frequently require extended working hours for evening and late-night events.
• Be familiar with basic security & privacy principles (MFA, Access Control, Asset Management, phishing, data protection, encryption)
• Broadly familiar with basic networking concept (tcp/ip, subnets, dhcp, dns)

What We Give You:

• You join an inclusive, collaborative, and global community where you can fuel the creative journey.
• A modern office environment designed to foster productivity, creativity, and teamwork.
• An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching.
• Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans.
• We invest in your professional growth & development.
• Time off for a winter recess.

The anticipated annual base salary for this position is $95,000-102,000. This range does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

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KEY JOB RESPONSIBILITIES

• License the internet streaming, videogame, TV broadcasting as well as theatrical rights of Aniplex’s anime IPs to the local licensees in the US, Australia, New Zealand, UK and Latin America

• Create sales sheets of each IP/Content for solicitation to licensees

• Pitch each IP/Content to licensees and negotiate deal terms andconditions.

• Finalize contracts with legal to close deals.

• Work with vendors and internal team to manage all delivery assets of materials, i.e. Master files, Press kits, and IPs/Contents Programming data

• Manage royalty calculations, process, and payments for each IP/Content for each licensee, including receipt of payment, and any issues or settlements of due invoices

• Coordinate material delivery and schedules for each licensing right between Aniplex Japan, localization companies, and each licensee

• Monitor and track submission and approval progress of licensing deals from each licensee

• Supervise the design, material usage, direction, restriction and concept of each IP/Content to each licensee

• Plan and develop Licensing business strategies

• Forecast profits/sales and plan budgets for Licensing business in the company

• Stay informed of relevant entertainment industry knowledge, trends and innovations

• Special projects as requested

Your qualifications and experience should include:

• Minimum of 1 year of experience in a licensing (any industry)

• Bachelor’s degree in a related field preferred (or equivalent years of experience in licensing industry)

• JAPANESE ENGLISH Bilingual – must have professional level skills of reading, writing and communicating in Japanese for daily correspondence with licensors in Japan

• Ability to interact and communicate effectively with others

• Ability to track and research performance analytics and create reports

• Self-motivated, self-starter, energetic, and creative

• Strong critical thinking and analytic skills as well as the ability to see the bigger picture

• Strong Microsoft Office skills with emphasis on Excel and PowerPoint

• Knowledge, interest and passion in Anime, Manga and Entertainment highly preferred

• All candidates must be authorized to work in the USA

What we offer you:

• Comprehensive medical, prescription drug, dental, and vision coverage with coverage for spouses/domestic partners and child dependents, including access to a Health Savings Account (HSA) and Flexible Spending Account (FSA)

• Employee assistance plan and comprehensive behavioral health benefits

• Fertility benefits, including, surrogacy, and adoption assistance programs

• Basic and supplemental life insurance for employees as well as supplemental life insurance coverage for their spouses/domestic partners and children

• Voluntary benefits such as group legal, identity theft protection, accident, and hospital indemnity insurance

• Short-term & long-term disability plans

• Up to 12 weeks of paid parental and caregiver leave

• 401(k) Plan with pre-tax, Roth, and after-tax options and company match with v immediate vesting

• Education assistance and student loan programs

Other Programs:

• Flexible Work Arrangements, including remote and hybrid work schedules

• Time off to include vacation, paid holidays, sick leave, Summer Fridays (early release), and a winter break between Christmas and New Year’s Day (based on business needs)

• Referral bonuses (subject to eligibility)

• Matching gift program

• A wide variety of employee business resource groups (EBRGs)

• Special discounts on Sony products, offered exclusively to Sony employees

• Employee stock purchase plan (Sony covers commissions and fees for your Sony stock purchases made through after-tax payroll deductions)

Be a part of an organization that is creator first. Committed to fueling excellence and always imagining more, while fostering a supportive culture, one where we elevate each other and act responsibly.

You will facilitate the internal operations of the department to ensure they run smoothly. You’ll be responsible for routing service desk tickets to the appropriate team members, managing inventory and orders for department equipment, codifying processes into documentation, administering account access, and handling department communications to other teams or the company at large.
What You’ll Do: (

• Review incoming tickets and provide first response, with an eye to connect users to documentation when available.

• Route tickets to the appropriate department team member or escalate to development teams for resolution.

• Look for common issues and identify candidates for documentation or knowledge base articles.
  

• Work closely with the Digital Content Associate to keep track of stock levels of hard drives and hard drive shipping supplies.

• Proactively request and order new inventory of hard drives and other branded supplies.

• Partner with the Digital Content Associate to ensure mastered hard drives are available for in-office pickup.

• Arrange deliveries of mastered hard drives, as necessary, in collaboration with the Digital Content Associate.

• Routinely check department equipment (e.g., the hard drive duplicator and S3 mirror) to ensure it is functioning as intended, flag issues, and arrange for replacement or service as needed.
  

• Create and maintain documentation for department practices, procedures, or other issue areas, with an aim to eliminate information silos throughout the business.

• Document and distribute minutes of critical meetings as well as change logs or summaries of major platform updates (e.g., new website builds or CRM features).

• Coordinate with all team members to ensure their processes are formally documented.

• Write documentation or knowledge base articles in response to common issues arising from service desk.

• Create any necessary issues or specifications in Jira as needed by team members or developers.
  

• Provision accounts for Extreme systems, especially for new employees.

• Partner with Sony/SMP IT as necessary to request new licenses or to troubleshoot licensing issues.

• Coordinate with the Office Manager to keep track of all department subscriptions, card charges, and invoices.
  

Who You Are: (

• Excellent communication, interpersonal, and organizational skills.

• Excellent problem-solving skills.

• Ability to communicate technical ideas or problems succinctly and understandably to non-technical people, both verbally and in writing.

• Excellent attention to detail with the ability to work at a fast pace, prioritize, and multitask without sacrificing quality.

• Strong cross-platform experience with the ability to work smoothly on both macOS and Windows.

• Familiarity with Jira/Confluence is a plus.

• College degree or equivalent.

• Must be authorized to work in the United States

• 7.5-hour business workday but variations in work volume frequently require extending working hours for evening and late-night events.
  

What We Give You:

• You join an inclusive, collaborative and global community where you have the opportunity to fuel the creative journey

• A modern office environment designed to foster productivity, creativity, and teamwork

• An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching

• Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition and student loans

• We invest in your professional growth & development

• Flexible Time Off

• Time off for a winter recessDISCLAIMER: The anticipated annual base salary for this position is $50,000-$60,000. This range does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

SMP has good cause to conduct a background investigation because honesty, trustworthiness and ethical conduct are material requirements for the performance of the responsibilities of this position.