Residential Project Engineer - Uk jobs at Solaredge in United States, Longswamp Township

What will you be doing?

• Providing training in both classrooms and on-site on a regular basis to large residential installers
• Generating analysis reports in Designer
• Support onboarding process of new, large, residential installers
• Providing technical on-site customer support for SolarEdge installed equipment and systems
• Provide remote support via telephone as required for SolarEdge installed equipment and systems
• Utilization of the SolarEdge CRM system for case reporting and closure
• Update the internal knowledge base used by other technical support staff with new troubleshooting information
• Working with the Field Service team to provide on-site support
• Set up new KPIs and reports to manage large accounts
• High level of communication with all other stakeholders involved with the customers
• Provides periodic progress, status update & feedback to internal management, both local and international

Your tasks

• Installation and commissioning of our residential and commercial locations
• Independent and self-responsible execution of maintenance, repair and repair work, as well as training at our customers' site
• Instruction of our customers as well as implementation of customer-specific settings on site
• Customer advice regarding technical equipment and services
• Update the knowledge base used by other technical support staff with new troubleshooting information
• You document, edit, monitor and coordinate your assignments independently (in the support tool, CRM)

The Office Administrator will oversee offering our UK team comprehensive office administration services including;

• Organizing internal meetings in the main UK office.
• Welcoming visitors from outside the company and ensuring they are signed in.
• Setting up of new employees’ equipment and ensuring they have the relevant items for the role.
• Introduction and orientation of new employees upon starting.
• Support and organise couriers in and out of the office.
• Support UK employees with payroll, expense and pension queries.
• Support HQ and Europe with Administration tasks.
• Administration of office needs, supplies, furnishings.
• Maintaining and paying all monthly utility and supplier invoices with the finance team.
• Supporting the UK team with PO’s and invoice payments.
• Manage the healthcare cover for the UK employee’s.
• Manging the leasing of UK team vehicles, mobile phones etc.
• Manage the welfare budget for the UK; including planning Christmas celebrations and team-building events.
• Keep track of asset registrations for things like company cars and IT equipment.
• Support the UK marketing manager with various marketing tasks throughout the year.
• Support the sales and support teams with tasks as required.
• Assist the UK Country Manager with projects as required.