Jobs at Solaredge in United States, Longswamp Township

What will you be doing?

• Providing training in both classrooms and on-site on a regular basis to large residential installers
• Generating analysis reports in Designer
• Support onboarding process of new, large, residential installers
• Providing technical on-site customer support for SolarEdge installed equipment and systems
• Provide remote support via telephone as required for SolarEdge installed equipment and systems
• Utilization of the SolarEdge CRM system for case reporting and closure
• Update the internal knowledge base used by other technical support staff with new troubleshooting information
• Working with the Field Service team to provide on-site support
• Set up new KPIs and reports to manage large accounts
• High level of communication with all other stakeholders involved with the customers
• Provides periodic progress, status update & feedback to internal management, both local and international

Your tasks

• Installation and commissioning of our residential and commercial locations
• Independent and self-responsible execution of maintenance, repair and repair work, as well as training at our customers' site
• Instruction of our customers as well as implementation of customer-specific settings on site
• Customer advice regarding technical equipment and services
• Update the knowledge base used by other technical support staff with new troubleshooting information
• You document, edit, monitor and coordinate your assignments independently (in the support tool, CRM)

What will you be doing?

• Managing meetings in main Australian office, external visits and guests to the company
• New staff introduction and orientation
• Office courier management in and out of office
• Setup of appointments, conferences, and managing meeting rooms as necessary
• Management of office requirements, consumables, etc.
• Upkeep of all utility month to month invoices and payments with finance team
• Purchasing of office supplies and equipment
• Coordinate and implement relevant office documentation, such as order, expense, contract etc.
• General reception duties within the office
• Stay up to date with VIC Govt COVID directives and implement to the SE workspace
• Organise team building events and Christmas parties
• Maintaining customer database and responding to customer queries
• Organize and regularly provide business sales status reports for direct SE customers
• Liaise with Sales Operations and logistics to track order status (PO, Order Confirmation, Pickup Date. Shipping status) internally and update to customers.
• Provide shipping documents and invoicing to customers
• Assist sales manager for general enquiries on direct accounts

The Office Administrator will oversee offering our UK team comprehensive office administration services including;

• Organizing internal meetings in the main UK office.
• Welcoming visitors from outside the company and ensuring they are signed in.
• Setting up of new employees’ equipment and ensuring they have the relevant items for the role.
• Introduction and orientation of new employees upon starting.
• Support and organise couriers in and out of the office.
• Support UK employees with payroll, expense and pension queries.
• Support HQ and Europe with Administration tasks.
• Administration of office needs, supplies, furnishings.
• Maintaining and paying all monthly utility and supplier invoices with the finance team.
• Supporting the UK team with PO’s and invoice payments.
• Manage the healthcare cover for the UK employee’s.
• Manging the leasing of UK team vehicles, mobile phones etc.
• Manage the welfare budget for the UK; including planning Christmas celebrations and team-building events.
• Keep track of asset registrations for things like company cars and IT equipment.
• Support the UK marketing manager with various marketing tasks throughout the year.
• Support the sales and support teams with tasks as required.
• Assist the UK Country Manager with projects as required.

What will you be doing?

• · Identify and close sales opportunities in the UK, in accordance with the Company’s overall strategic plans and financial objectives in the region
• Develop and maintain relationships with solar distribution channels and strategic accounts, including installers, house builders, consultants, local authorities, and housing associations.
• Provide revenue forecasts and review sales results to ensure targets are being met; take corrective action where required
• Maintain accurate and up to date customer records in the company CRM system
• Assist the product management teams to define and improve the product portfolio for use in the residential market by regularly gathering feedback from customers, business partners and closely monitoring industry trends
• Provide input regarding marketing and product positioning strategies specific to the territory
• Successfully execute our brand and messaging strategy and act as an external evangelist of the brand
• Attend tradeshows and conferences
• Liaise with the local and international teams to ensure that sales targets are being defined and met

What will you be doing?

• Managing meetings in main Australian office, external visits and guests to the company
• New staff introduction and orientation
• Office courier management in and out of office
• Setup of appointments, conferences, and managing meeting rooms as necessary
• Management of office requirements, consumables, etc.
• Upkeep of all utility month to month invoices and payments with finance team
• Purchasing of office supplies and equipment
• Coordinate and implement relevant office documentation, such as order, expense, contract etc.
• General reception duties within the office
• Stay up to date with VIC Govt COVID directives and implement to the SE workspace
• Organise team building events and Christmas parties
• Maintaining customer database and responding to customer queries
• Organize and regularly provide business sales status reports for direct SE customers
• Liaise with Sales Operations and logistics to track order status (PO, Order Confirmation, Pickup Date. Shipping status) internally and update to customers.
• Provide shipping documents and invoicing to customers
• Assist sales manager for general enquiries on direct accounts