Chief Staff Executive Business Assistant & Customer Officer jobs at Sap

Compensation Range Transparency: The annual base salary range for this position is125,611 - $196,010.$135,600 - $230,600

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.​ ​

Philadelphia

The Role:In this role, you will be responsible for managing and optimizing our cloud infrastructure, with a strong emphasis on using Kubernetes, Docker, and CI/CD pipelines to ensure scalable, reliable, and efficient operations. You will collaborate with development and operations teams to implement and maintain SAP Customer Checkout, cloud edition, focusing on automation, security, and performance.

Required skills:

• Understanding of Continious Integration / Continuous Delivery
• Kubernetes
• Docker
• Willing and able to participate in infrastructure operations shifts
• Master’s or Bachelor’s degree in Computer Science or related fields
• Agile Mindset and knowledge of scrum methodology
• Fluent in English

Preferred skills:

• NodeJS
• Java
• SQL
• IntelliJ, Eclipse, GIT, Junit

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Job Segment:Cloud, ERP, SAP, Computer Science, SQL, Technology

What You’ll Do

As a CSM within the SAP Academy for Customer Success, you will be responsible to:

• Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.
• Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
• Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

CSM focus areas:

SAP Finance & Spend Management (F&S)– Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.

• S/4HANA Finance
• Finance & Quote to Cash(Q2C)

We win with inclusion

Dallas
Fort Worth

What You’ll Do

As a CSM within the SAP Academy for Customer Success, you will be responsible to:

• Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.
• Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
• Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

CSM focus areas:

SAP Finance & Spend Management (F&S)– Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.

• S/4HANA Finance
• Finance & Quote to Cash(Q2C)

We win with inclusion

Houston

Expectations and tasks

As a member of the SIX Media Production team your mission will be to support the team with the operation of daily office functions and duties, such as project planning, course administration, including administrative support to several project managers within the available working time.

• Updating materials including PowerPoint and excel spreadsheets for meetings and presentations.
• Manage shared drives and internal Teams.
• Developing collaborative work relationships within own team and within limited scope cross-functional.
• Potentially supporting internal projects.
• Assist the team on prioritized tasks

ROLE REQUIREMENTS

• Student (f/m/d) at a university or a university of applied sciences
• Computer skills: very good skills in MS Office application (Outlook, Word, PowerPoint, Excel)
• Language skills: very good communication skills in German and English (written and verbal)
• Soft skills: ability to work in a team and to multiple tight deadlines
• Others: ability to organize yourself and your work
• Location: Walldorf only; working from Walldorf office is required
• At least 2 semesters of studies to finish are required

Your set of application documents should contain acover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.

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Job Segment:Media Production, Administrative Assistant, Database, Intern, ERP, Creative, Administrative, Technology, Entry Level

PURPOSE & OBJECTIVE:

The MEA North RevOps Business Partner’s mission is to boost field productivity, improve business predictability and support executive decision-making. Supporting Key Stakeholders (while being based in Egypt), the ideal candidate should understand all operations processes, tools, and technical KPIs. From an annual perspective, most of a BP focus will be on Sales Planning, Demand Management, and Deal Execution, followed by Performance Management, Go to Market and Cloud Renewals. A RevOps Business Partner’s success is based on key core priorities:

1. Their stakeholders’ success and feedback.
2. Increased productivity through adoption of standards (tools & processes).
3. Speed to execute through increased transparency and by sharing successes/learnings.
4. Be on top of the Cloud Renewals story (understanding the Customer Value Journey story)

JOB DESCRIPTION

Forecasting:

• Secure consistent and disciplined execution of FC practices
• Ensure a smooth, accurate and consistent running operation of the whole FC Process
• Support all levels cross organization to have consistent FC from individual AE until MD (MU

Deal Execution:

• Drive the use of EAS tools to have a strict opportunity planning, deliver right insight to direct Sales Management
• Create right insight in Win Loss, to better understand process and to driveway for improvement
• Position Global & Regional Sales Programs, to increase deal conversion
• Support Management to give right insight in deal execution process, look for optimization to increase conversion using quarter close process as per the franchise pillars.

Demand Management:

• Support in the DG process, to align different LoBs
• Deliver insights, where DG is needed and facilitate this via APM or request increase of
• Provide gap analysis to under key improvement areas in the MU pipeline
• Position tools to give Sales Management better insight in corrective actions to increase contribution per individual

Be that Trusted Advisor:

• Deliver as a trusted advisor and partner to the business with respective credibility and influence from strategy to execution.
• Fully understand core requirements and business implications to strategically advise on senior management decisions.

Enablement:

• Enable business and sales stakeholders to leverage, adopt, and adhere to defined core processes or tools.
• Lead, influence, and champion best processes and behaviors to re-enforce accountability for smooth end-to-end process execution.

Collaboration:

• Actively contribute and motivate the one team spirit. Showcase successes, learnings, and best practices beyond internal borders or silos. Develop, coach, guide, and lead peers.

Application, Data, Reporting:

• Innovate, design, blueprint, and build sales supporting infrastructure (systems, tools, or applications).
• Act as subject-matter expert.
• Provide system and/or user support through guidance and trainings.
• Manage aspects of the deployment and maintenance of related infrastructure incl. governance and documentation.
• Ensure data stewardship - including projects for advanced simplification.
• Reporting – simplify and optimize reports or related infrastructure. Make consumption of reports accessible and relevant for senior leaders.

Cloud Renewals:

• Analyze renewals data and Cloud KPIs based on the annual operating plan, business goals and priorities, and team MBOs. Present actionable recommendations for business improvements based on these analyses to CSS leaders.
• Collaborate with CSS team on annual GTM planning activities including budget development, risk evaluation, and KPI setting. Provide support on GTM analysis and implementation for Customer Success Partners (CSPs).
• Operationalize and facilitate the renewals forecast process in partnership with the CSS Leaders. Drive forecast cadence, data governance and data hygiene with responsible opportunity owners and field leaders. Follow up with opportunity owners, field leaders and other forecast stakeholders, including Cloud Renewal Center and Controlling, to resolve any issues in a timely way. Prioritize quarter-end closing specific activities. Update VET in accordance with global forecasting requirements and timelines.

WORK EXPERIENCE:

• Expert understanding of Cloud revenue recognition and booking cycle.
• ~2 years working experience in Operations and/ or Finance Controlling.
• Solid knowledge in Excel, Power BI, and SAP Analytics tools.
• Bachelor’s degree in business administration or its equivalent.
• Highly analytical and strong hands-on mentality.
• Excellent networking, interpersonal and collaboration skills
• Fluency in English (Able to understand and communicate verbally and in writing)
• Arabic language is a plus

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES:

• Willingness to learn and able to adapt at a fast-paced environment.
• Able to work under pressure and meet deadlines.
• Have that positive vibe and able to work long extended hours, if required.
• Excel Smart, PowerBI, and other computing tools.
• Though the candidate is based in Barcelona, Spain – He/She should be able to provide support to KSA (Saudi Arabia) stakeholders adapting through the working days.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

What You’ll Do

As a CSM within the SAP Academy for Customer Success, you will be responsible to:

• Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.
• Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
• Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

CSM focus areas

F&S) –Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.

• S/4HANA Finance
• Finance & Quote to Cash(Q2C)
• Procurement

- Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.

What You Bring

• 2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
• Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.
• A cooperative and productive approach to working relationships, internally and externally.
• A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
• An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
• A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
• Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
• Proficiency in English and Italian to effectively engage with our global and local network

Our inclusion promise

Successful candidates might be required to undergo a background verification with an external vendor.

Job Segment:Payroll, Logistics, Supply Chain Manager, ERP, Cloud, Finance, Operations, Technology