Adoption Insights Manager jobs at Sap

THE ROLE OF PROJECT MANAGER

As a Project Manager Associate, you will support the project manager on large scale, high risk, strategic projects, and/or lead operational projects or small engagements.

EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES

• Master’s degree, or equivalent tertiary study
• 0-3 years' work experience with customer facing roles
• Team player with ability to work independently and take ownership of assigned tasks
• Good listener with excellent communication skills, empathetic, collaborative
• Resourceful self-starters with strong interpersonal skills who are eager learners
• Interested in technology, innovation, and how digital platforms can solve business challenges
• Problem-solvers who are ambitious, passionate, resilient, proactive, open-minded, and able to manage pressure

EXPECTATIONS AND TASKS

During Academy:

• Learn and understand the Customer Services & Delivery portfolio for the respective solution areas and delivers according to service specifications
• Conduct job rotations relevant to the intended role with various teams within the business whilst meeting performance requirements
• Case studies, classroom and self-paced learnings with a mix of technical and soft skill topics and on the job training
• Work on relevant projects that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high quality outcomes
• Demonstrate problem solving, time management, and communication skills through a range of activities during training and on the job rotations
• Build and maintain relationships with internal and external stakeholders
• Adapt to knowledge on new technologies in a consistently dynamic and changing environment
• As a Project Team Lead on a large strategic project
  • Conduct project planning activities and support execution of large scale, high risk, strategic projects according to the project plan
  • Assist project PMO as needed by SAP or Customer PM
  • Manage sub-project group to supervise/represent a team within large project program
  • Ensure project success (budgets, schedule, quality, business value)
  • Ensure proper use of methodology tools procedures
  • Coordinate project resource management with resource managers
• As a Project Manager for a small strategic /operational project:
  • Responsible for managing project through life cycle- applying skills as project team lead and project coordinator
  • Responsible for defining, planning, tracking and managing the project, in accordance to methodology
  • Determine required resources for the project o Identify required resources, collaborate with sponsor to set direction required to meet project objectives o Participate in project initiation/planning activities. Mange execution of projects according to the plan
  • Manage internal/external communication to stakeholders, with input/guidance from Sponsor
  • Lead project team by communicating what need to happen, and holding team accountable for delivering on objectives
  • Support the identification of risks/issues and develop mitigation options for decision by the sponsor, in order to maintain project momentum
  • Communicate and/or escalate project issues early to account management and delivery management.
  • Balance the trade-off of the triple- constraint (time, cost and scope) to realize the expected business value.
• Demonstrate proficiency in tools and procedures
  • Position SAP delivery methodology – Activate, Agile, Best Business Practices and Integrated Tool management correctly with the customer and project team
  • Work with partners, customers and internal SAP teams to enforce adoption of Rise with SAP methodology and associated tools like CALM, Signavio, LeanIX, BTP etc. to make the best usage of the investment of end customers
  • Be responsible for driving the clean core on BTP, innovation adoption and business transformation at scale for customer
  • Maintain internal project financial and non-financial system
  • Adhere to Procurement, HR policies and to commercial processes such as change requests and invoicing
• Demonstrate proficiency in communication
  • Display effective communication skills to handle and explain customer situations (to both business end users and SAP technical/ functional consultants)
  • Create and communicate project processes to increase collaboration between internal and external project team members.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

What You’ll Do

As a CSM within the SAP Academy for Customer Success, you will be responsible to:

• Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.
• Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
• Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

CSM focus areas:

SAP Finance & Spend Management (F&S)– Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.

• S/4HANA Finance
• Finance & Quote to Cash(Q2C)

We win with inclusion

Dallas
Fort Worth

• Lead and inspire a high-performing engineering team delivering backend systems, APIs, databases, and LLM infrastructure.

• Define and communicate the technical vision, ensuring alignment with product and business goals.

• Guide the design, development, and deployment of scalable AI infrastructure and distributed systems.

• Collaborate closely with product managers, researchers, and architects to translate ideas into impactful, production-grade solutions.

• Foster a culture of innovation, technical excellence, and continuous improvement.

• Provide hands-on technical guidance where required, ensuring robust architecture and high-quality code.

• Drive mentoring, career development, and recruitment to strengthen team capabilities.

• Bachelor’s degree in Computer Science, Mathematics, Physics, or related field (advanced degree preferred).

• 10+ years of software engineering experience, with at least 5 years in engineering leadership roles.

• Proven success in delivering complex distributed systems at scale.

• Strong understanding of AI/ML and large language model (LLM) systems in real-world applications.

• Experience leading teams in fast-paced, high-growth environments.

• Ability to balance deep technical problem-solving with strategic business priorities.

• Excellent English communication skills and ability to lead in global, multicultural teams.

Preferred:

• Experience scaling engineering teams and processes in enterprise environments.

• Contributions to open-source or engagement in the AI/ML community.

• Familiarity with modern development practices, CI/CD, and cloud-native architectures.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Job Segment:Training, Cloud, ERP, Software Engineer, Compliance, Education, Technology, Legal, Engineering

What You’ll Do

As a CSM within the SAP Academy for Customer Success, you will be responsible to:

• Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.
• Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
• Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

CSM focus areas:

SAP Finance & Spend Management (F&S)– Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.

• S/4HANA Finance
• Finance & Quote to Cash(Q2C)

We win with inclusion

Houston

Domain Advisor Senior Manager:

: Key Responsibilities & Tasks

Accountability

• Responsible for growth in each SCM domain
• Sales strategy on strategic pursuits
• Coaches sales teams
• Oversee the creation of best practice assets (POV, demo, discovery process, etc)
• Ensures delivery of assets across a cross-functional team
• Ensures business critical & innovative results
• Builds strategic partnerships with key decision makers in customer & partner organization

Complexity

• Takes ownership the growth of a domain in a matrix organization
• Oversees the most complex, strategically important pursuits
• Owns executive client and partner relationships

Communication:

• Represents SAP to customers
• Finds common ground for cooperation within matrix organization and cross-functional teams
• Formulates clear GTM plans for growth
• Communicates messages relevant for growth plan
• Captures opinions and expectations of stakeholder and acts

Experience

• 15+ year of experience in enterprise software
• Sound professional experience in its domain/industry
• Executive presence in commercial organization
• Management of senior professionals
• Known industry thought leader in SCM domain (Supply Chain Planning, Digital Manufacturing, Logistics Management, Business Network, etc.)
• Management consulting, value-based selling
• Proven ability to translate complex solutions or equivalent in the market.
• Excellent communication, influence, and storytelling capabilities across virtual, cross-cultural teams.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Pittsburgh

What You’ll Do

As a CSM within the SAP Academy for Customer Success, you will be responsible to:

• Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.
• Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
• Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

CSM focus areas

F&S) –Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.

• S/4HANA Finance
• Finance & Quote to Cash(Q2C)
• Procurement

- Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.

What You Bring

• 2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
• Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.
• A cooperative and productive approach to working relationships, internally and externally.
• A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
• An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
• A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
• Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
• Proficiency in English and Italian to effectively engage with our global and local network

Our inclusion promise

Successful candidates might be required to undergo a background verification with an external vendor.

Job Segment:Payroll, Logistics, Supply Chain Manager, ERP, Cloud, Finance, Operations, Technology

What You’ll Do

As a CSM within the SAP Academy for Customer Success, you will be responsible to:

• Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.
• Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
• Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

CSM focus areas:

SAP Finance & Spend Management (F&S)– Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.

• S/4HANA Finance
• Finance & Quote to Cash(Q2C)

We win with inclusion

San Jose
Palo Alto