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Key Responsibilities
What You Bring
Strongly Preferred
Why This Role Matters
Successful candidates might be required to undergo a background verification with an external vendor.
Candidate(s) will berequired to work 3 days a week in office/client siteas per our Pledge to Flex return to office policy
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our
Please note that any violation of these guidelines may result in disqualification from the hiring process.
San Francisco
Oakland
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Key Responsibilities
What You Bring
Strongly Preferred
Why This Role Matters
Successful candidates might be required to undergo a background verification with an external vendor.
Candidate(s) will berequired to work 3 days a week in office/client siteas per our Pledge to Flex return to office policy
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Manhattan
New York City
These jobs might be a good fit

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What you’ll do:
As aChief Enterprise Architect,you will develop a comprehensive enterprise architecture model for our customers aligning with their enterprise goals, collaborate with virtual account teams (VAT) as a transformation partner. You will drive the value realization and the solution adoption and lead activities such as:
Transformation, Architectural & Solution Skills:
Must-Have Requirements:
We win with inclusion
ChicagoJob Segment:Information Technology, IT Architecture, Developer, Architecture, ERP, Technology, Engineering
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ROLE DESCRIPTION
Within the Enterprise Cloud Services (ECS), you will be the main point of contact for SAP's private cloud customers - this includes our offerings RISE with SAP S/4 HANA Cloud, Private edition, SAP HANA Enterprise Cloud (HEC) and Cloud Application Services (CAS). On a regular basis, you will align with your customers, plan and steer the engagement together with your customer. You will be the customer’s ambassador in the Enterprise Cloud Services organization and help to drive our business in a dynamic, rapidly evolving environment.
Owns, develops, and grows the client relationship.
Be the voice of the Client within SAP and recognize as the escalation point for all issues with regards to the engagement operations.
Fully responsible for the delivery of outcome based ECS portfolio together with the ECS Project Lead and Technical Service Management (incl. cross LoB integration)
Ensures seamless alignment across multiple stakeholders, CSS, SI and Suppliers etc.
Drives Customer Success – takes accountability for ECS service delivering expected outcomes to the business.
Initiates Commercial Success – avoids service credits, looks for improvement opportunities for upsell, engages Sales for pursuit.
Drives Digital Transformation Success – aligns services to customer transformation strategy and goals.
DELIVERABLES
Own and grow the client engagement for SAP Enterprise Cloud Services and act as the voice of the client within SAP.
Accountable for entire SAP ECS engagement, lead the engagement with supporting ECS functions and roles to deliver as per contract scope and in line with customer expectations.
Setup proactive service plan and conduct regular service review meetings with clients (operational and strategic topics).
Act as an (de-)escalation point for delivery-related topics (Incidents, Service Requests, and other customer requirements).
Ensure seamless alignment across multiple ECS and other SAP internal and external stakeholders.
Oversee client onboarding activities, upgrade/migration projects, and other service delivery initiatives.
Support commercial change request management in the client lifecycle, perform contract compliance and risk management (project and business risks).
Support the positioning of additional ECS offerings and support contract renewal in alignment with SAP sales and presales teams.
Share knowledge across Client Delivery Management (CDM) community.
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
Required skills
Strong customer orientation with a focus on relationship, expectation, and de-escalation management.
Track record in managing client engagements, e.g. in Consulting or Pre-Sales.
Knowledge of SAP Basis, system migration and/or any functional SAP application.
Good understanding of technical infrastructure and virtualized system landscapes.
Understanding of SAP’s cloud business, cloud and hybrid infrastructure and cloud operation processes.
Results-driven, Self-organized, Decision making
Excellent written, verbal and presentation skills to effectively communicate.
Ability to work under pressure and add value to customer.
Language - Business level English is required.
Preferred skills
Graduates from a technical background in IT with good communication and language Skills (EN, Korean)
Certification on SAP Basis/Application, Project Management or Hyper scalers (Azure/AWS/GCP)
WORK EXPERIENCE
5 plus years of IT industry experience in SAP technology
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RESPONSIBILITIES:
YOUR PROFILE:
Technology:
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
DESIRED WORK EXPERIENCE
This role is based in the Netherlands because of customer proximity requirements and we can only consider candidates which will not require a relocation.
If you meet the above qualifications and are passionate about sustainability, please apply with your resume and a cover letter explaining your experience and interest in the role. We look forward to hearing from you!
Job Segment:Information Technology, IT Architecture, Developer, Cloud, ERP, Technology
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What you'll do:
The Solution Sales Executive (SSE) partners with the end-to-end account owner to drive solution specific sales motions, bring in domain expertise to solve customer business challenges, and grow the customer’s SAP footprint through renewal and expansion to support long term customer success.
What you bring:
Professional Skills |
Learning Agility |
Complex Problem Solving |
Creative Thinking |
Effective Communication |
Agile Methodology |
Process Improvement |
Software as a Service (SaaS) |
Key Performance Indicators (KPIs) |
Role Specific Skills |
Net New Sales |
Competitive Positioning |
Demand Generation |
Demonstration Skills |
Industry Knowledge |
Overcoming Objections |
Relationship Building |
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What you’ll do:
As aPrincipal Enterprise Architect,you will develop a comprehensive enterprise architecture model for our customers aligning with their enterprise goals, collaborate with virtual account teams (VAT) as a transformation partner. You will drive the value realization and the solution adoption and lead activities such as:
Transformation, Architectural & Solution Skills:
Must-Have Requirements:
Nice-to-Have Requirements:
We win with inclusion
HoustonJob Segment:Cloud, Information Technology, IT Architecture, Developer, ERP, Technology
These jobs might be a good fit

Share
Key Responsibilities
What You Bring
Strongly Preferred
Why This Role Matters
Successful candidates might be required to undergo a background verification with an external vendor.
Candidate(s) will berequired to work 3 days a week in office/client siteas per our Pledge to Flex return to office policy
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our
Please note that any violation of these guidelines may result in disqualification from the hiring process.
San Francisco
Oakland
These jobs might be a good fit