Support Team Manager - Business Technology Platform jobs at Sap in South Africa, Sandton

What You Bring

We are planning a practical and immersive portion of our program, which will have participants spend between 4 and 6 weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note that this is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly and that sufficient time is provided for necessary preparations.

During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

The official recruitment begins August 2025. By applying to this position, you have the option to get in contact with us early in the application cycle for our SAP Academy for Costumer Success Program starting March 2026. We will host info sessions about the Program in the months ahead.

What You’ll Do

As a CSM within the SAP Academy for Customer Success, you will be responsible to:

• Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.

• Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.

• Enhance skills around your solution portfolio, managing customer retention, and driving value realization.

• Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

CSM focus areas:

F&S) –Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.

• S/4HANA Finance

• Finance & Quote to Cash(Q2C)

- Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.

What You Bring

• 2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.

• Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.

• A cooperative and productive approach to working relationships, internally and externally.

• A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.

• An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.

• A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.

• Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.

• Proficiency in English to engage with our global network

We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note the in-person component is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations.

During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program.

Our inclusion promise

Successful candidates might be required to undergo a background verification with an external vendor.

Job Segment:ERP, Payroll, Logistics, Supply Chain Manager, Database, Technology, Finance, Operations

As part of the product management team for “SAP Market Communication for Utilities” and corresponding S/4HANA Utilities Add-On products, you will be responsible for the analysis of new or changed regulatory requirements, specifically in the area of switching processes. Your daily work includes initial analysis, identification of product related change needs and ultimately definition of new or changed product scope. In addition, you will be responsible to support the Product Management Lead in several cross-tasks, including stakeholder management, driving product strategy across different internal divisions, as well as strategic initiatives.You will work closely with a team of product managers specialized in different areas of the regulatory product scope, ensuring end-to-end consistency in the implementation of new regulatory requirements and a successful delivery of high-quality solutions for German Utilities.

A direct exchange with customers both on requirements and the product itself is an integral part of your work.

This role requires a blend of industry, product and technical understanding and strong communication skills.
What you bring

You bring:

• Excellent knowledge of German Market Regulation
• Experience with backlog management, user story writing and agile methodology
• Knowledge of our product scope
• Excellent German language skills
  

Job Segment:Product Manager, ERP, Cloud, Law, Operations, Marketing, Technology, Legal

What You’ll Do

As a CSM within the SAP Academy for Customer Success, you will be responsible to:

• Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.
• Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
• Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

CSM focus areas:

F&S) –Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.

• S/4HANA Finance
• Finance & Quote to Cash(Q2C)
• Procurement

- Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.

What You Bring

• 2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
• Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.

• A cooperative and productive approach to working relationships, internally and externally.
• A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
• An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
• A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
• Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
• Proficiency in English to engage with our global network.
• Proficiency in Dutch

We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note the in-person component is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations.

During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program

Our inclusion promise

Successful candidates might be required to undergo a background verification with an external vendor.

Job Segment:Logistics, Cloud, Supply Chain Manager, ERP, Supply Chain, Operations, Technology

Language Requirements:

In addition,is required, as it is the working language across teams. Native English speakers are also encouraged to apply:

Start Date: 1st or 15th of each month (6-month placements)

Our team is friendly, diverse, dynamic, and innovative, with a multicultural environment of 28+ nationalities. You will also develop an understanding of different cultures while working in a meaningful, customer-focused role, underpinned by our values of collaboration, trust, innovation, going the extra mile, and maintaining a growth mindset.

Learn More:

Watch this video to learn about the experience of working in the Barcelona Digital Hub:

Who You Are:

You are interested in starting a career in IT sales and are attracted to customer-facing roles. You take initiative, persevere, stay curious, and enjoy working on meaningful, innovative projects

• You’re likely in the final stages of your education (bachelor's or master’s student).
• Your university must be able to sign a tri-party agreement with SAP (required by Spanish law).
• You’re studying something like Business Administration, Management, Sales, Marketing, Data/Process Management, IT/Digital Transformation, etc.
• Ready for a full-time, 6-month placement (39.5 hours per week).
• Skilled in Microsoft Office, especially Excel, PowerPoint, and Canva.
• Detail-oriented and capable of delivering high-quality work.
• Driven, proactive, and collaborative with a problem-solving mindset.
• An active listener who understands assignments and delivers results.

As a Sales Support Associate Intern, your mission is to help our sales teams operate smarter and better. You’ll support best-in-class customer engagement by assisting Account Executives as they convert prospects into SAP customers. You’ll also partner with Sales Managers to run team operations smoothly and showcase performance insights to their senior leadership. Your impact will be both strategic and operational.

What You Will Learn — and How

During your internship, you will

• Discover how to identify new potential customers through research, news, and social media signals.
• Enrich account profiles by analyzing key industries, company trends, and prospect activity.
• Track industry developments and contribute to sales intelligence efforts.
• Assist with light content creation (e.g., newsletters, microsite updates, outreach templates).
• Support the preparation of meetings with customers, partners, and internal stakeholders.
• Help organize internal team meetings, sales visits, and customer-facing events.
• Maintain sales trackers, follow up on actions, and support basic reporting workflows.
• Collaborate on marketing and outbound sales campaigns.
• Drive post-event follow-up tasks and engagement.
• Learn and apply AI tools to enhance speed, creativity, and quality of customer facing output.
• Contribute ideas to improve sales operations through tools, workflows, or fresh perspectives.
• Finally, you will promote the intern program via social media, universities, job boards, etc.

Perks:

• Paid placement: a stipend of 1,000 euros per month (gross, full time).
• Opportunity to grow within the company after your studies.
• Gain valuable experience within a global IT company and access to a strong career development framework.
• Dedicated managers for day-to-day activities and program management.
• Part of a wider intern community.
• Specific onboarding and learning framework.
• Familiarity with key digital marketing and sales tools.

Call to Action:

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We win with inclusion

Successful candidates might be required to undergo a background verification with an external vendor.

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We win with inclusion

Successful candidates might be required to undergo a background verification with an external vendor.

What you will do

Key Responsibilities:

• Investigate and resolve complex, real-world customer issues related to SAP BTP.
• Deliver Core Customer Support by Solving complex customer issues in team environments (swarming) and individual-driven actions (incident solving or real-time support), in cooperation with experienced support engineers if necessary while maintaining a high level of customer satisfaction
• Escalate sensitive customer issues to component owner, creating an action plan and communicating it back to the customer / beneficiary.
• Use SAP and third-party tools to diagnose issues on customer systems.
• Create knowledge documents, tools, and processes to support our customers, and to help colleagues prevent future issues (WIKI content, Knowledge Base Articles, Guided Answers, …).
• Participate in shift work, including weekends, as scheduled.
• Develop product specialization in at least one product area.
• Continuously learn and master SAP software used by industries, governments, and multinational companies.
• Contribute to innovation projects aimed at achieving our Vision and Goals and act as a Change Leader in achieving those projects.

Technologies Supported:

• Client Server Technology
• Security
• Workflow / RFC / Middleware
• Master Data Governance

What you bring

Education and Experience:

• University degree or college diploma in Computer Science, Information Technology, Software Engineering, Business Information Systems, Engineering, Science, or Mathematics preferred (but not required).
• 0–2 years of professional experience; new graduates are encouraged to apply.

Skills and Competencies:

• Strong IT affinity and technical aptitude to troubleshoot customer issues effectively.
• Excellent communication, collaboration, and customer service skills. Open and professional communication style.
• High proficiency in English (spoken and written); Proficiency in Japanese is not required but would be considered a significant asset.
• Strong analytical and problem-solving abilities.
• Strong team player who learns and adapts quickly. Ability to thrive in a fast-paced, changing environment with a cloud-first mindset.
• Customer-centric mindset with a passion for delivering high-quality solutions.

Career Development and Growth

SAP is committed to supporting your professional growth and development:

• Career Progression: SAP provides the tools and resources to help employees grow in their careers.
• Training: A structured development plan combining on-the-job learning and formal training ensures continuous skill development.
• Global Exposure: Collaborate with global teams and gain exposure to diverse industries and customer environments.