Customer Success Partner Advisor - Renewal Specialist jobs at Sap in Serbia, Belgrade

What you'll do

Deal Structuring Support:

• Collaborate with the sales team to provide guidance on deal structuring.

• Evaluate and analyze potential deals, considering commercial revenue, cost implications, compliance requirements, and company policies.

• Improve the company policies, and initiate automation ideas for smoother deal support and contract creation processes.

• Approval Process Management:

• Facilitate the full deal approval process, ensuring all necessary internal stakeholders are engaged and informed.

• Ensure that all deals comply with company financial guidelines, compliance standards, revenue recognition (IFRS 15), and legal requirements.

Contract Drafting:

• Draft and review commercial contracts, ensuring that terms are consistent with what was approved during the deal structuring and approval process.

• Incorporate commercial clauses and other relevant provisions into contracts, ensuring clarity and alignment with company objectives.

• Collaborate with legal teams as needed to ensure all legal aspects of contracts are addressed and mitigated.

• Stakeholder Collaboration:

• Act as a liaison between sales, finance, legal, and other internal departments to streamline the deal process.

• Maintain open and clear communication with all stakeholders to ensure alignment and understanding throughout the deal lifecycle.

• Provide training and guidance to sales and other teams on financial and compliance-related aspects of deal structuring and contract negotiations.

What you bring

• Bachelor’s degree in finance, Accounting, Business Administration, law, or a related field; advanced degree or professional certification preferred.

• Proven experience (3+ years) in a commercial finance role, preferably within a corporate or high-growth environment.

• Basic knowledge of IFRS 15 revenue recognition principles is an advantage.

• Compliance

• Good understanding of compliance standards and financial policies documents and the ability to gather information from multiple sources.

• Experience in contract drafting, with the ability to draft clear and concise non-legal clauses.

• Exceptional soft skills, including effective communication, interpersonal skills, and emotional intelligence.

• Proficiency in financial software and Microsoft Office Suite, particularly Excel. Interest in AI tools and topics is a plus.

• Strong organizational skills with the ability to manage multiple priorities and deadlines.

• High level of integrity and professionalism in handling confidential information.

• Curious personality with an attitude for learning and personal development.

• Ability to effectively manage stress in a fast-paced environment.

• Proficiency in English and German written and verbal.

Yearly bonuses, sick days paid and sick leaves fully refunded, flexible start/end of working hours, contributions to the pension/life insurance, meal vouchers, holidays 5 weeks, educational courses, coaching and mentoring opportunities, free massage, cafeteria plan, free fitness studio, generous shares program, etc.

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Job Segment:Cloud, Compliance, ERP, SAP, Database, Technology, Legal

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

• Location - Alpharetta required
• Office requirement - Candidate(s) will be required to work 3 days a week in an SAP office/client site as per our Pledge to Flex return to office policy
• SAP is not offering relocation benefits for this role at this time.
• SAP is not offering current or future visa sponsorship for this role at this time.

What you'll do:

Digital Solution Advisor (dSA) is a customer-facing role mapping product capabilities to requirements of prospects to support value messaging and articulate how SAP is uniquely positioned to deliver their desired outcomes (with a specialization in the nuances of digital sales techniques). DSAs serve as domain experts and spokesperson(s) for designated solution or product segment. DSAs are responsible for integrating SAP knowledge with modern digital sales methodologies, ensuring effective communication of product value and facilitating tailored solutions proposals for clients.

What you bring:

• As a specialist in S/4HANA Cloud, public edition space (or similar competing Cloud ERP offerings), you will focus and have had experience in two or more of the following areas: Core finance, Finance operations (including Addons), Financial close & consolidations with 2+ years of relevant presales AND \ OR operational and corporate finance experience

• Bachelor's degree (or equivalent) required (ideally with focus on Accounting \ Finance)

• Knowledge/background in operational and corporate finance end-to-end business processes

• SAP S/4HANA Cloud, public edition ERP solution knowledge  (or similar competing Cloud ERP offerings)

• Candidate will bring a distinguished combination of digital proficiency and technical acumen with a demonstrated proficiency of leveraging digital tools and methodologies to drive sales and client engagement.

We win with inclusion

Alpharetta
Atlanta

What you’ll do

As a Renewals Specialist, you will play a pivotal role in ensuring the ongoing satisfaction and retention of our existing customer base. You will serve as the primary point of contact for clients nearing the expiration of their current contracts or subscriptions, guiding them through the renewal process with a focus on exceptional service and support.

Key Responsibilities and Task

Client Relationship Management:

• • Develop strong, positive relationships with assigned clients to understand their needs, challenges, and goals.
  • Proactively engage with clients before contract expiration to discuss renewal options and demonstrate the value of SAP.

Renewal Process Management:

• • Provide end-to-end renewal execution support.
  • Maintain knowledge of commercial negotiation, renewal execution, support on transactional steps related to renewals and replacements.
  • Coordinate renewal activities, including timely communication with clients, sending renewal quotes, and addressing any questions or concerns.
  • Collaborate with internal teams to ensure a seamless renewal process for clients.
  • Negotiate terms, pricing, and contract terms with clients to reach mutually beneficial agreements.
  • Ensure all renewals are processed accurately and in a timely manner, maintaining detailed records of contract changes and updates.

Renewal Forecasting and Reporting:

• • Maintain accurate records of client interactions, renewal statuses, and forecasted revenue.
  • Provide renewal forecasting support by accurately scrubbing renewals 12 months in advance of expiration date.

Special & Strategic Projects:

• • In addition to traditional renewal process, there will be the opportunity to managed workstreams and initiatives which depend upon renewal process for success.

What you’ll bring

Experience and Skills

• Critical thinker.
• Problem solver.
• Ability to work under pressure.
• Excellent time management.
• Task driven.
• Proven experience in customer-facing roles, such as Customer Success, Account Management, or Sales.
• Strong negotiation and communication skills, with the ability to articulate value propositions effectively.
• Excellent organizational skills, with a keen attention to detail and the ability to manage multiple priorities.
• Demonstrated ability to work collaboratively in a cross-functional team environment.
• A passion for customer satisfaction and a commitment to delivering exceptional service.
• Bachelor’s degree o equivalent experience
• Able to Liaise with various approval steps including accounting, finance, office of CFO, legal, etc.
• Preferred:
  • Ability to work through multiple SAP commercial software systems.
  • Knowledgeable in internal SAP processes; experience navigating cross-functionally within customer engagement, sales, commercial and legal teams.
  • Knowledgeable on SAP Cloud Terms and Conditions and how to convert legacy agreements.
  • Knowledgeable on Scope of negotiation authority within SAP’s policies and procedures.
  • Knowledgeable in SAP Harmony and CRM functionality (Opportunity & Quote).
  • Knowledgeable in Forecasting principles, methodologies, and triggers.
  • Knowledgeable in Renewal metrics, including uplift, upsell, cross-sell, etc. and how to accurately influence these metrics via SAP CRM in accordance with Cloud Bookings policies.
  • Knowledgeable in regional-specific process requirements.
  • Knowledgeable in regional deal support structures and relationships with/ability to influence these teams.
  • Knowledgeable in renewal strategy, deal architecture, and internal navigating of commercial and legal teams.
  • Business process management or related knowledge and experience

Language Requirements

• Fluency in English
• Fluency in Spanish and/or Portuguese and/or German is preferred

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