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Primary contact for customers for discussions about technology and innovations and serve as an escalation point person for technical issues. Understand the customer business, goals, and challenges to suggest solutions...
Problem Resolution: he/she is able to effectively resolve or drive resolution for problems that require the creation of new and innovative approaches. Experience of working in large landscapes/environments/customers. 4+ years...
Establish trusted relationship with customer to drive action plans. Define the Premium Engagement portfolio & service plan with the customer. Identify innovation opportunities leveraging SAP’s technology innovation portfolio. Review of...
SDS acts as the interface for the EOS delivery team with the customer CDMs/TSMs, planning service requests and support throughout the request lifecycle. Possess a comprehensive understanding of the customer's...
Ensuring Day to Day quality service delivery and defining, tracking, and achieving various ambitious service KPI and SLA’s. Participate in Major incident handling, troubleshoot service request failures, downtime extensions, long...
Ensuring Day to Day quality service delivery and defining, tracking, and achieving various ambitious service KPI and SLA’s. Quick responses during escalations, take proactive steps to avoid escalations, identifying and...
Ensuring Day to Day quality service delivery and defining, tracking, and achieving various ambitious service KPI and SLA’s. Technically skilled in providing expert support for all Linux OS/Windows and Infra...
Primary contact for customers for discussions about technology and innovations and serve as an escalation point person for technical issues. Understand the customer business, goals, and challenges to suggest solutions...
Find your dream job in the high tech industry with Expoint. With our platform you can easily search for Technical Service Manager opportunities at Sap in Mexico. Whether you're seeking a new challenge or looking to work with a specific organization in a specific role, Expoint makes it easy to find your perfect job match. Connect with top companies in your desired area and advance your career in the high tech field. Sign up today and take the next step in your career journey with Expoint.