Customer Experience Content Specialist - jobs at Sap in Japan, Ota

Successfully complete a 10-month learning-apply program that enhances your support into the CSM role, a critical customer facing function within our dynamic Customer Success board area. Immerse yourself in a...

Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your sales team, that enhances your support in the role and is a critical customer-facing function...

Help customers on-demand with support and guidance with their SAP cloud products. Orchestrate with internal stakeholders to help customer unlock value realization. Utilize the customer success platform Gainsight to manage...

Ensure the execution of planned changes requested by customers are completed as per the activity schedule, tracking, and achieving various ambitious service KPI and SLA’s. Immediate execution of customer service...

Successfully complete a10-month program that strengthens a foundation for a successful customer-facing career at SAP. Participate in experiential learning opportunities with colleagues from all over the world andacquire a wide...

顧客と積極的に関わり、SAPソリューションによる生涯価値と成功を実現します。この役割は、価値実現を加速し、重要な活動を調整し、顧客満足度と成長を促進し、解約リスクを最小化します。. 顧客成果を推進するアカウント戦略・活用計画を策定・実行し、サブスクリプションの更新につなげます。. 財務・調達分野の顧客経営層と信頼関係を築き、信頼されるアドバイザーとなります。. データやツールを活用し、顧客のビジネス目標に基づく採用・活用活動を管理します（リレーションシップ評価、成果達成計画など）。. 顧客アカウントの主要なエスカレーション窓口として対応します。. コミュニティ連携や拡張機会の特定を通じて、ライセンスやサービスの拡大による継続的な価値と成長を推進します。. Proactively engage with customers, ensuring they achieve lifetime business value and success with their SAP solutions. This role accelerates value attainment and orchestrates critical...

Builds the product road map and corresponding usage plan. Develops and drives the product vision, the road map, and the corresponding usage plan. Makes decisions about in-house developments, purchases, or...