Specialized Customer Success Manager F/m/d S-csm jobs at Sap in Ireland

Tasks and responsibilities:

• Defines the go to market and engagement strategy for their defined customer base, including how much time and focus to spend per customer, manage target accounts objectives, with a strong focus on retention risk
• The CSM manages the renewal cycle across customers in her/his portfolio with strong focus on Churn Mitigation. The CSM is accountable for ensuring visibility to renewal data (UfR, Chance of Success and forecast R/R) in collaboration with the CSM Manager and CRC.
• The CSM manages the upsell outlook for renewal and replacement based upsell opportunities. Sets realistic stretch targets for upsell and cross-sell within their customer base
• Engages as the trusted advisor on the CSM’s accounts within to develop trusting and deep relationships with customer stakeholders
• Identifies the critical customer accounts within their portfolio, and ensures CSM account oversight and accountability and utilizes proper escalation channels to senior management as required
• Establishes programs to improve customer satisfaction over baseline across customers within their defined portfolio
• Works with Product Marketing to ensure audience engagement sessions take place frequently in the territory and are communicated to customers
• Establishes realistic stretch targets for customer references within the defined customer base. Supports other CSMs in their territory to identify target references and pushes for reference stories across accounts
• Drives integration across the S/4HANA Solution Area, expanding own capabilities from DSC focus towards the S/4 and HEC specialized areas
• Collaborates with the peers in the S/4HANA Solution Area to develop optimal coverage strategies for cross-Solution Area customers.

YOUR PROFILE

• Bachelor´s degree
• 3+ years’ experience in the following areas Sales, Pre-Sales, Services or Solution/Product Management
• 1+ years of overall Supply Chain Management experience is a plus
• First Customer Engagement experience, incl. territory plan development, target setting, escalation management and people management
• Good Line of Business experience across Supply Chain, Asset Management, Logistics, and Manufacturing

Fluent German and English language skills are mandatory.

The salary, exceeding the collective agreement, starts at a gross amount of €46.000 (excluding bonus) and varies according to individual qualifications and work experience.

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Job Segment:Logistics, Supply Chain Manager, Supply Chain, Cloud, ERP, Operations, Technology

What you'll do

Internal Communication Management:

• Manage events in collaboration with the administrative team and promote them

• Format monthly newsletter

• Write information emails

• Propose and design communication media/tools

External Communication Management:

• Contribute to the definition of the company's digital communication strategy (editorial content and schedule)

• Help promote the company’s activities, projects, and moments of life

• Ensuring constant social media intelligence in key areas of the business

• Analyze business activity and performance across business networks

• Managing institutional and media relations (press releases, emailings and on-site meetings, preparation of interviews and conferences)

• Develop creative and innovative assets to increase visibility

Administrative Management:

• Assist the administrative team in recurrent tasks (schedule, orders, invoicing, logistics, etc.).

What you bring

• You are a student in: Marketing, Master Grande École, or Master 1 or 2 in Communication/Marketing.

• You are proficient in office software (including Excel) and DTP (Desktop Publishing) tools.

• You are curious, flexible and agile. You can handle pressure and show initiative. You have an interest in the Tech world and possess an excellent level of English (B2 at least) and an excellent level of French (at least B2/C1).

• Work-study rhythm of apprenticeship: presence every week (Mougins).

Apprenticeship Contract

Duration: 1 year (or more)

Start Date: August 2025; End date: September 2026

This type of contract is subject to remuneration in alignment with the applicable collective agreement (SYNTEC Convention).

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Job Segment:Marketing Communications, Cloud, ERP, PR, Apprentice, Marketing, Technology, Entry Level

Key Responsibilities

• Customer Journey: Work with stakeholders across Integrated Marketing and Product Management to create a customer journey that drives awareness, thought leadership, and adoption of SAP Analytics Cloud for planning.

• Content: Create compelling product messaging and content that is used for web strategy and customer-facing assets such as presentations, whitepapers, and eBooks.

• Project Management: Be the glue that brings together multiple stakeholders across Sales, Product Management, and Communications to ensure that key deliverables are finalized on time and have input from main subject matter experts—including yourself.

Requirements

• Bachelor’s degree (or equivalent) in finance, marketing, technology, and/or business field

• Fundamental understanding of financial planning & analysis

• Basic knowledge of FP&A tools

• Basic knowledge of product marketing

What you bring

• Natural desire to build strong relationships with customers, partners, and colleagues

• Team player mindset with a desire “to win”

• A balanced analytical, creative, and innovative thinker

• Strong communication skills: verbal, written, digital, and interpersonal

• Proficient presentation and social media content designer

• Bold public speaker - both in-person and virtual

• Exceptional organizational and project management skills

We win with inclusion

Manhattan
New York CityJob Segment:Product Marketing, ERP, Cloud, Senior Product Manager, Marketing Manager, Marketing, Technology, Operations