Working Student - Technical Operations Management jobs at Sap in India, Bengaluru

Role Requirements
We are looking for an enthusiastic, creative, and well-structured intern who is eager to learn and contribute to our Organization

• Undergoing Bachelor's Degree
• Strong communication skills with the ability to create clear, engaging content (English fluency required, both written and spoken)
• Problem-solving skills with a proactive, can-do mindset; solution-oriented and creative

What You'll do:

• Web design or graphic design skills (highly preferred and strongly valued)
• Ability to multitask and shift priorities while maintaining accuracy and attention to detail
• Understanding of SAP organizational setup (preferred, but not mandatory)

What We Offer

• Opportunities to contribute to projects in areas such asSharePoint / Webpage renewal, newsletter/blog posting, and employee engagement event support
• Exposure to senior leadership and cross-functional operations
• A collaborative environment that encourages creativity, ownership, and growth

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

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We win with inclusion

Successful candidates might be required to undergo a background verification with an external vendor.

Key Responsibilities of the students are:

• Successful performance in the topics they are assigned to
• Engagement within the team they are assigned to and beyond
• Initiative and willingness to learn
• Act as an ambassador SAP
• Support the ideation of being a continuous learner

What you bring

• Experience & Language Requirements:English fluent,Country-specific language fluent
• Education:Minimum entry level of educational
• Professional Training & Certification
• Passion for IT/problem solving

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The EA will have the ability to work independently on projects and must be able to handle a wide variety of activities and confidential matters with discretion.

Key areas of focus:

• Provide full executive support for the Philippines Managing Director (MD) office and ensure that the MD is well prepared for all sessions, optimizing and leveraging the broader team to drive objectives determined by the MD. This role may potentially be assigned to support other executive leaders outside of the Philippines.
• Support events/projects as assigned including orchestrating Executive visits Philippines, All Hands, Townhalls, and other internal or external events.
• Provide a bridge for smooth communication between the Philippines Managing Director’s office and internal stakeholders in Market Units, Regional and Global.
• Demonstrate ability to prioritize and handle multiple assignments while maintaining a commitment to deadlines and understanding mid-term and long-term goals.
• Managing diary/calendar and e-mails for the MD, potentially also including calls and voicemails.
• Monitoring actions and manage reminders
• Managing internal and potentially external correspondence
• Arranging meetings including facilitating ordering of food and refreshments, and co-ordination of Team Meetings and larger external events.
• Co-ordination of travel arrangements, including organizational preparation and follow up like booking of travel expenses
• Booking meeting rooms / venues for the team.
• Managing Workflows and monitoring items like vacation requests, purchase orders, internal orders, distribution lists, Inventory etc.
• Perform and monitor purchase activities (e.g. office material, business cards, 3rd Party purchasing), including master data creation and administration, creation of shopping carts, reporting and tracking on purchase orders Updating materials including PowerPoint and excel spreadsheets for meetings and presentations
• Preparation and follow up of meetings including taking meeting minutes.
• Manage shared drives and communities
• Admin support for new starters into the team to include ordering of equipment and monitoring induction.
• Central contact and all other ad-hoc support as needed by Manager and his/her team.
• Resolving issues with some complexity with limited guidance
• Developing collaborative work relationships within own team and cross-functional, including representation of team towards senior management
• Supporting internal projects, including decision taking within clearly defined framework of departmental guidelines and practices
• Supporting knowledge sharing within the team and prepares decision taking
• Community Building & Best Practice Sharing between different offices
• Proactive and able to identify and solve problems
• Managing controlling and reporting activities on behalf of manager, e.g. creation, staffing and reporting on internal orders, reporting on cost centers and profit centers, creation and maintenance of C-Users
• Monitoring budget

What are we Looking for:

• 3 to 5 years of experience as secretary or executive assistant or comparable experience.
• Ability to understand business priorities, proactively anticipate needs, and drive improvements to build capacity for the leadership team.
• Possesses a high level of integrity in handling confidential information in a responsible and discrete manner.
• Trustworthy and reliable individual who is highly responsible and accountable for meeting commitments and deadlines
• Anticipate problems and forward-thinking solutions to ensure the smooth running of the Office.
• Flexibility and agility to learn, work across different time zones, and be open to new ways of working.
• Strong organizational skills that reflect an ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.
• Very strong interpersonal skills and the ability to build relationships.
• Responsible, team-player, problem solver, detail-oriented with the ability to also be effective independently.
• Technology savvy, proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint).
• Basic understanding of share point and document management to easily organize key resources for access.
• Innovative approach to drive efficiency and optimization in day to day running of Philippines Managing Director’s office
• Displays professionalism in dealing with senior executives internally and externally, with customers and partners, is critical to managing customer & partner-facing courtesy communication and logistics

Working Arrangement:

• Required onsite, Monday to Friday
• Location: Taguig City

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Job Segment:Cloud, ERP, Sharepoint, Executive Assistant, Administrative Assistant, Technology, Administrative

The Service Disruption Management teamresponsibilities include:

• Working in incident and crisis management team, ensuring timely and effective response to major incidents and crises. Coordinate with various teams to resolve incidents and restore normal service operations as quickly as possible.

• Act as the primary point of contact for incident escalation during shift. Ensure that all escalations are handled promptly and appropriately and performing on-duty responsibilities outside of working hours when necessary.

• Oversee thorough root cause analysis for all critical incidents. Develop and implement preventive measures to avoid recurrence.

• Maintain clear and effective communication with stakeholders throughout the incident lifecycle. Provide regular updates on incident status, impact, and resolution efforts.

• Identify and drive initiatives to improve incident management processes. Standardize and simplify incident response procedures to enhance efficiency and effectiveness.

• Define, track, and achieve key performance indicators (KPIs) and service level agreements (SLAs) related to incident/outages and crisis management.

• Lead, mentor, and develop the incident management team. Foster a collaborative and high-performance culture within the team.

• Ensure that the incident management team is well-trained and equipped with the necessary skills and knowledge to handle incidents effectively.

• Work closely with partners and internal teams, to ensure a coordinated and integrated approach

• Maintain comprehensive documentation of incident management processes, incident reports, and lessons learned. Share knowledge and best practices with the broader organization.

• 5-7 years of Technical Operations in ABAP/JAVA/HANA/DB2/Performance analysis role

• Hands-on experience in one of the areas like Basis, System Performance Management, Lifecycle events (Upgrades / Updates), SAP Project Management, Support, Escalation Management. Knowledge of products like SAP Cloud-Connector, S4 would be an added advantage.
• Practical knowledge with SAP technologies like SAP NetWeaver, Business Objects, SAP HANA and SAP Sybase Adaptive Server Enterprise (ASE)
• Experience with Managed/Hosting services or SAP Private Cloud or Public Cloud Operations/Support.
• Application Security, Backup and recovery strategies, performance tuning, System Copies, export-import, high availability, and disaster recovery strategy, export-import.
• Experience in Problem Management, Root cause analysis methodologies
• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management.
• Professional Certification of SAP BASIS, Business Object with exposure to Project Management tasks including PMP and ITIL certification.
• Cloud knowledge (e.g., experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP)
• Capacity to continuously acquire new knowledge in an independent and proactive way.
• Good analytical and solution-oriented thinking
• Very good communication and networking skills
• Experience of safeguarding customer relationship.
• Strong customer service focus
• Very good English language skill.

We win with inclusion

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

What you'll do

As a working student (f/m/d) with us, you will work closely with an innovative and motivated team of Customer Success Managers in MEE. Your tasks will include supporting the team and management with:

• Preparation of demonstrations, presentations, and videos
• Development and implementation of best practices within the team and the organization
• Assistance at customer meetings and workshops
• Support for topics such as reporting, onboarding of new tools, etc.
• Creation and editing of digital content such as videos or landing pages
• Initiating measures to optimize operational processes
• Administrative support for management

What You Bring

• You are currently a Bachelor’s or Master’s student at a university or university of applied sciences and will remain enrolled for at least 12 more months
• Your field of study relates to business processes and/or technologies (but we are open to any field of study if you have the right mindset)
• You are trustworthy and reliable
• You are capable of taking responsibility and managing your own projects
• Knowledge in finance, procurement, or supply chain management is a plus
• You have strong computer skills, particularly in MS Office
• Experience with procurement systems, design, or video editing is advantageous
• You are fluent in English and German
• Additionally, you have a digital and flexible mindset, work well in a team, and have a strong desire to learn

Job Segment:Cloud, ERP, Supply Chain Manager, Supply Chain, Administrative Assistant, Technology, Operations, Administrative

What you'll do

Sales Support:

• Lead Generation: Research and identification of potential customers, contacting potential customers, qualification of leads
• Acquisition: Creating proposals, presenting products and services
• Customer Care: Supporting existing customers, answering questions, solving problems
• Marketing Support: Creating marketing materials, conducting market research, participating in trade shows and events

Administrative Tasks:

• Data Maintenance: Updating customer databases, maintaining CRM systems
• Scheduling: Scheduling appointments with customers and sales representatives, organizing meetings
• Reporting: Creating sales reports, analyzing sales figures

Other Tasks:

• Collaboration in developing and implementing sales strategies
• Support in launching new products and services
• Assistance in conducting training and education sessions

What you bring

• Student (f/m/d) at a university or a university of applied sciences
• Language skills: fluent in German, both written and spoken, fluent in English

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.

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