P & C Head Nordic Baltics Hr Director jobs at Sap in India, Bengaluru

ABOUT THE ROLE

As People Relations Partner, you:

• Ensure the execution of People Relations strategy and People and Culture strategy
• Create a trustful environment to deliver first-class experience to all internal and external stakeholders, employees, managers and partners through effective collaboration and communication.
• Establish efficient and effective quality control measures and monitor cases for trending issues and sensitive matters to ensure appropriate awareness with key stakeholders.
• Proactively identify opportunities for process improvement and refinement of services.
• Provide guidance and manage cases related to individual sensitive topics (e.g. health, consequence management etc) as well as on managing people topics/initiatives that are relevant for a country/region (e.g. restructuring programs, return to work programs etc) to meet highest quality standards.

YOUR PROFILE

• Min. 6 years of relevantwork experience in HR or equivalent business roles, knowledge of people relations practices, procedures, and policies.
• High empathy skills & strong ability to collaborate and develop trusted relationships with leaders, employees, legal councils, and social partners.
• Superior verbal and written communication skills in English and local language.
• Deep knowledge of Labor law of the country
• Strong problem resolution experience, influencing and relationship building at all levels.
• Pragmatic thinker with strong can-do attitude and the ability to multitask and prioritize and resolve highstress situations withcalmness and diplomacy.
• Outstanding consulting and coaching skills.
• Experience in conflict management and critical problem solving.

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We win with inclusion

Successful candidates might be required to undergo a background verification with an external vendor.

• In partnership with the Managing Partner, serves as the end-to-end account owner.
• Owns senior client relationships, and understands business needs & context.
• Strong customer success focus with empathy for customers and ability to earn trusted advisor status.
• Sales skills to engage with customers during select and identify cross-sell/up-sell opportunities.
• Drives sales & consumption efforts leveraging relevant SAP resources.
• Deep knowledge of how companies operate/ business modes, strategies, and end-to-end business processes.
• Demonstrated success in dealing with difficult customer situations and discussing complex and often sensitive issues with customer executives.
• Leads (virtual) account team and coordinates all roles across the customer.

• Experience driving customer value realization based on agreed business outcomes including driving renewals, expansions, and upsells.
• Expert governance and stakeholder management skills.
• 10+ years of experience in Sales or Consulting with complex business software/IT solutions.
• Bachelor's degree or equivalent highly preferred (MBA preferred).
• Experience with long-term planning of resources, technology, and account structure.
• Knowledge of financial, competitive, and regulatory environment (as applicable).
• Strong knowledge of the complete SAP offering (including Service and Support).
• Experience working in and around cloud and on-premise software solutions, a deep understanding of the characteristics, challenges, and benefits of each.
• Knowledge of SAAS, PAAS, and IAAS processes including provisioning, onboarding, and customer support.
• Experience with complex global transformation programs in a consulting or advisory capacity across the SAP product portfolio and partner network.
• Proven ability to manage highly complex organizations and apply risk-mitigation strategies to customer situations.
• Leading the customer to desired business outcomes, value management, and ROl experience.
• Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based solutions
• Excellent executive presence.
• Expert relationship-building skills, relationship-minded.
• Ability to partner with other SAP leads.
• Focused on both consumption and sales to maximize customer success.
• Strategic thinker, with a high degree of creativity and innovation.
• Results-driven.
• Excellent verbal and non-verbal communication skills.
• Strong program/project management.
• Expert governance and stakeholder management skills.
• Strong commercial/deal support skills, especially subscription-based.
• Ability to manage through crises

• Ability to Interpret consumption data and drive insights to action.
• Ability to structure and motivate core account team to support customers in a cost-efficient manner.
• Ability to orchestrate resources such as junior sales quota carriers as needed.
• Broad understanding of SAP solution portfolio and the business processes they enable with deep expertise in one or more LoBs.
• Detailed understanding of navigating SAP's support processes and Organization(s).
• Established relationships with SAP MU leadership, account teams, and Industry teams.
• Alignment with product/solution management teams /organizations is a plus.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

San Jose
Palo Alto

• Governance & Quality Oversight

• Lead delivery assurance across strategic programs and accounts, ensuring execution against SAP Activate and RISE methodologies
• Own program governance reviews, quality gates, and risk mitigation plans for high-visibility engagements
• Act as the regional SPOC for project quality escalation and recovery

• Strategic Program Support

• Oversee a portfolio of SAP cloud and hybrid projects across Professional Services, Premium Engagements, and Customer Success units
• Drive consistency, early risk detection, and intervention across engagements
• Partner with Services Sales and Delivery Executives to ensure projects align with customer business value and SAP success metrics

• Methodology, Tools & Enablement

• Champion the adoption of standardized tools (e.g., SAP Cloud ALM, Signavio, Solution Manager) and delivery frameworks
• Lead enablement programs for project managers and delivery leaders on best practices, lessons learned, and quality standards
• Promote delivery automation, reusable content, and process improvements

• Customer & Stakeholder Engagement

• Serve as a trusted advisor to customers’ executive teams during transformation initiatives
• Guide project teams, partners, and stakeholders through structured health checks, startup services, and quality reviews
• Support bid reviews, pre-sales quality assessments, and onboarding of strategic opportunities

• Portfolio Insights & Continuous Improvement

• Drive delivery analytics, KPIs, and reporting transparency to improve forecast accuracy and risk posture
• Lead retrospective and continuous improvement efforts to institutionalize best practices
• Enable creation and promotion of customer references and success stories

• Required Qualifications:

• 10–15 years of SAP project and program management experience, including large-scale cloud implementations
• Proven track record delivering SAP software in enterprise environments (e.g., Fortune 500)
• Extensive experience with SAP Activate, RISE Delivery Methodology, and SAP Cloud ALM
• Ability to manage and influence stakeholders across customer, partner, and internal SAP organizations
• Demonstrated experience de-escalating troubled projects and ensuring delivery recovery
• Excellent verbal, written, and executive presentation skills
• High proficiency in project financials and delivery operations
• Strong analytical, decision-making, and change management capabilities

• Preferred Qualifications:

• PMP or equivalent project management certification
• Master’s degree in Business, Technology, or related field
• Experience in major systems integrators at a Director or Partner level
• Bilingual (English + Spanish or Portuguese) a plus for coverage of Latin America
• Strong knowledge of SAP cloud offerings including S/4HANA, BTP, and SAP Industry Cloud

• Results-oriented, with a focus on quality and customer success
• Influential leadership style; leads by example and motivates cross-functional teams
• Comfortable with ambiguity, capable of operating in a fast-paced, evolving environment
• Strong organizational and time management skills
• Passion for innovation, customer experience, and continuous improvement

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Atlanta

What you’ll do-

• Design, implement, document, and maintain various modules within SAP ASE Database server.

• Strive for continuous improvement, manage the product lifecycle, and collaborate with cross-functional teams to ensure a positive user experience.

• Own the long-term health and stability of SAP ASE Database.

• Identify areas of improvement to the current design and advocate for alternative methods to enhance the current working set.

• Innovate, file patents, and generate IP for SAP.

• Provide alternative diagnostic methods to resolve both in-house and customer-reported problems.

• Work with engineering teams in different geographic locations to design, debug, analyze, and resolve complex database engine problems for customers and SAP internal stakeholders.

• Interact with critical customers around the globe, through e-mail, calls, etc. and work towards resolving escalations.

• Articulate technical information clearly.

• Provide training and assist on knowledge transfer.

• Prioritize tasks, develop detailed designs and estimate the effort required to complete projects.

• Analyze the performance and scalability of SAP ASE Database.

• This role requires a balance of 30% development of new features and functionalities, alongside 70% ongoing maintenance.

What you bring-

• B.Tech. or  M.Tech. degree from a top-tier educational institute with 2-6 years’ work experience.

• Good knowledge of database architecture and possess analytical skills.

• Experience in designing, architecting, and developing scalable services utilizing micro-service architecture.

• Experience in distributed computing development, such as distributed database design, cluster file system etc., is a strong plus.

• Able to multi-task and work independently and take initiative to prioritize and resolve problems.

• Excellent verbal and communication skills.

You have a strong knowledge of C and C++ programming languages with expertise in database internals and/or operating system internals with strong debugging skills.

Advanced LINUX and UNIX skills and experience (specifically with multi-threaded architecture, synchronization mechanisms, etc.)

System-level design expertise, such as OS drivers, file systems, access methods, query processing, query optimization, memory management, multi-threading and concurrency control, networking will be a strong plus.

Tech you'll learn-

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YOUR FUTURE ROLE

As Head of Industry Business Unit (IBU) – Chemicals, you will be responsible for leading SAP’s global Chemicals strategy, portfolio, and go-to-market execution. Youwill play a key role in aligning cross-functional efforts acrossto help Chemicals customers innovate sustainably, operate efficiently, and transition to a low-carbon circular economy. Your responsibilities include developing and executing a unified go-to-market strategy in collaboration with regions, supporting strategic customer engagements, shaping SAP’s cloud and Business Suite (RISE, GROW) journeys, and driving co-innovation with leading chemical companies and partners.

Your main responsibilities will be:

• The Industry Business Unit Head for Chemicals is accountable for SAP’s global Chemicals strategy, the GTM and Business Plan as well as the global revenue and adoption targets. Working across internal teams as well as the SAP’s ecosystem, this leader ensures thought leadership, solution innovation and industry verticalization in collaboration with product management leading to market success and broadening customers footprint in the industry leveraging SAP’s Business Suite, BDC and AI.
• Serve as SAP’s primary spokesperson for the Chemicals industry across internal and external audiences
• Lead Chemicals Industry Advisory Council, CxO Councils and User Groups to gather global feedback and influence product roadmaps
• Represent SAP with global stakeholders, analysts, and media to build credibility and thought leadership
• Promote SAP’s Chemicals presence at global SAP, partner, and industry events, and with industry associations (like VCI)
• Support the creation of industry-specific content, demos, and reference architectures aligned with regions and MU’s needs
• Enable SAP field teams, partners, and services organizations through structured training, best practices, and learning journeys
• Expand cloud portfolio adoption into SAP’s Chemicals focus segments: Agrochemicals, Specialty Chemicals, Industrial Gases, Base & Petrochemicals, and the new growth segment of Recycling and New Energy Materials.
• Define and drive GTM strategy for Cloud ERP differentiated by public and private cloud, and expand breadth of installed base suite adoption and growth with net new customers
• Lead co-innovation with strategic customers & partners to evolve solutions along real-world chemical industry needs
• Own the global GTM strategy and business plan for the Chemicals industry
• Align regional leadership to achieve growth targets through demand generation and partner engagement
• Support strategic account planning and directly engage in major deals with executive-level involvement
• Shape and review investment plans to align with trends, partner capabilities, competitive threats, and innovation strategy
• Lead global renewal and customer success strategies in partnership with CS and CRO teams

YOUR PROFILE

• softwareleadership intheChemicalsindustry and market from former roles ascustomer CIO or CTO,presales,srartegyconsulting, or business development with strong team management experience
• Deep understanding of chemical value chain and business models, domainsand transformation trends (e.g.,broader context of theenergy & materials transition,market dynamic, operational & cost pressure, sustainability & regulatory requirements)
• Demonstrated success in global GTM execution and revenue growth in global matrix organizations
• Proven ability to lead and influence cross-functional teams in a matrixed environment
• Solid understanding of SAP offering, industry requirements, and competitive landscape
• (P&L ownership),experience with a track record of delivering above-market results
• Strong executive presence with ability to build and maintain C-level relationships
• Skilled in leading and enabling global, diverse, and virtual teams
• Experienced in co-innovation and influencing product roadmaps through customer engagement
• Partnership mindset and chemical SI & ISV ecosystem-savvy
• Strategic thinker with excellent communication and organizational planning skills
• 10+ years in the software/solutions business; 5+ years in Chemicals
• Strong people management with focus on empowerment and coaching
• Fluent in English; additional languages a plus

The Industry Business Unit (IBU) Process Industry & Natural Resources is a strategic part of SAP’s Energy & Natural Resources sector which is one of the largest and most important sectors in the company. The Chemicals team, within the IBU, is responsible for defining and ensuring the delivery of end-to-end software solutions for the Chemical industry which address current and future customer needs, enable our sales organization and partner ecosystem, and support strategic deals, and collaborate with the industry leading customers through our chemicals executive advisory council.

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 194,100 - 411600 (USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements:

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Atlanta

About the Role:

With a focus on service excellence you will mentor, coach, and coordinate of day-to-day activities of the team. You will always be looking for appropriate simplification, standardization, process optimization and continuous innovation; to achieve this you to work closely with a wide range of stakeholders outside of the People & Culture organisation.

Furthermore, you will be responsible for supporting the implementation of the SAP People Agenda, which covers also the Technical Roadmap and role modelling our Growth culture.

You will have the opportunity to be involved transformation projects connected to external workforce topics and support the change management essential for the success of these global transformation initiatives.

This role involves the handling of confidential data and using HR systems and tools.

Day to Day Tasks:

• Lead and Develop a High-Performing Team: Navigate a complex landscape of technical, process, and data challenges while adhering to stringent legal and internal standards.
• Ensure Operational Excellence: Plan and monitor resource needs to ensure stable operations, manage onboarding processes, and distribute workloads effectively to meet business objectives.
• Foster Team Growth: Regularly evaluate and discuss team members' performance, providing meaningful feedback to help them develop their full potential and talents.
• Strategic Visioning: Build and continuously evolve a holistic vision and strategy to achieve organizational and transformational goals
• Manage the overall scope of EWF processes, tools, and projects.
• Stakeholder Relationships: Build and maintain a strong professional network and partnerships with all stakeholders to ensure collaboration and alignment.

• Positive Brand Building: Enhance the reputation and brand of our P&C External Workforce center both internally and externally.

Previous experience of working with the external workforce is not essential, you just need to have:

• Strong business and people leadership skills to guide change.
• Relevant working experience in people management in an international environment.
• Curious in your mindset and enjoy problem solving
• Able to multi-task, Manage workloads and set priorities
• Comfortable in a fast-paced environment
• Interested in learning new technology
• Adaptable and able to embrace change
• Experience working within a customer-oriented environment
• Well balanced mix of innovative and operational execution capabilities with a proven track record in both areas.
• Passionate for People Development, Service Excellence, Compliance and data-driven decision making
• Strategic and conceptual thinking, result-oriented, analytical and critical-thinking skills
• Innovative mindset, function agnostic end-to-end thinking, can-do attitude
• Strong communication skills, relationship building, positive influencer
• Fluent in written and spokenEnglish language

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We win with inclusion

Successful candidates might be required to undergo a background verification with an external vendor.

Key Responsibilities

• Under the direction of the Vice President, Head of U.S. Government Affairs you will craft and execute our lobbying strategies, with a particular focus on civilian federal agency and White House engagement, ensuring that SAP’s positions resonate with and are considered in legislative and regulatory action.
• Develop and execute political and policy strategies to support SAP America's Public Services Civilian business team, identifying and advancing opportunities where government priorities align with SAP solutions to drive business growth.
• Build relationships with officials at the White House, the U.S. Department of Commerce, and other key U.S. civilian federal agencies and with other important external stakeholders.
• Liaise with U.S. government civilian agencies and White House stakeholders in coordination with the U.S. Government Affairs team to establish support for SAP’s policy initiatives.
• Coordinate with U.S. Government Affairs colleagues and our lines of business to engage the White House and agencies to pursue executive action that considers and advances SAP’s policy positions.
• Identify opportunities to work with legislative offices, relevant executive branch stakeholders, and outside groups (industry, non-profits) to garner support for SAP political priorities. This will include the support of and/or participation in meetings, briefings, hearings, and other events.
• Work closely with the Vice President, Head of U.S. Government Affairs and internal stakeholders to develop and execute legislative and executive branch outreach efforts, including events, briefings, and meetings; identify key topics for analysis; draft memos and briefing materials; and support SAP Executive Board Members and other leaders in meetings with public officials and staff.
• Continuously monitor, analyze and establish a system to track executive orders issued by the White House that may impact SAP's operations, particularly in areas including enterprise software.
• Assess the implications of these orders on SAP's business and compliance requirements.Collaborate with internal stakeholders to develop strategic responses and ensure alignment with SAP's policy objectives.
• Prepare concise briefings and updates for senior leaders to inform decision-making and advocacy efforts.
• Work closely with the SAP communications team to develop strategic communications to a policymaker and executive branch stakeholder audience.
• Represent SAP in industry associations, coalitions, think tank discussions, and other forums to advance company priorities.
• Other responsibilities not listed may be added based on the individual’s skills and background.

Qualifications

We are looking for an individual that will make a difference. This might be you if you meet the following criteria:

• Bachelor’s degree or higher in political science, public policy, law, business administration, or a related field.

• Minimum of 10 years of experience in government affairs, public policy, or legislative advocacy, with a strong track record of success.
• Extensive experience engaging with the U.S. Executive Branch, including the White House and federal agencies such as the U.S. Department of Commerce.
• Proven ability to develop and execute federal lobbying strategies that align with corporate objectives.
• Experience in the technology sector, particularly with enterprise software and digital transformation, is highly desirable.

• In-depth understanding of the U.S. legislative and regulatory processes, including the development and implementation of executive orders.
• Strong analytical skills to assess the implications of policy developments on business operations and compliance requirements.
• Excellent communication skills, both written and oral, with the ability to prepare concise briefings and updates for senior leadership.
• Demonstrated ability to build and maintain relationships with key government officials, industry associations, and other external stakeholders.
• Proficiency in developing strategic communications targeted at policymakers and executive branch stakeholders.

• Proven leadership capabilities, including experience leading cross-functional teams and coordinating with internal stakeholders to align policy initiatives with business objectives.
• Ability to represent the company in industry associations, coalitions, think tank discussions, and other forums to advance corporate priorities.
• Strong organizational skills to manage multiple initiatives and respond effectively to dynamic policy environments.

• This position requires the successful candidate to register as a lobbyist in accordance with U.S. Lobbying and Disclosure Act (LDA).

We win with inclusion

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