Hr Service Associate jobs at Sap in India, Bengaluru

As a Developer Associate, you contribute to design, coding, automation with highest product quality and adhering to clean desk policy. While Development will be your core task, in this role you will also have responsibilities as below:

Role Responsibilities

• Ability to understand the architecture and Design. Should be strong with development skills- coding, debugging, testing , automation and assure quality of features / tasks adapting Agile/SCRUM methodologies.
• Independently manage/develop your own Task with from coding to deployment with quality.
• Should possess a Cloud Mindset and ability to adapt Continuous Integration and Continuous Delivery. Deliver the solutions using CFD and FBE processes.
• Show initiative in picking up task and drive tasks to resolution with production quality, performance, reliability, and efficiency.
• Work closely together with the team members and share your expertise to ensure product success and to improve cross functional aspect in EPT.
• Exposure or having technical knowledge of the S/4HANA stack along with the development processes and product standards is an advantage.

What you bring

• B.Tech / M.Tech / MCA from a reputed institute
• 2 - 4 years of work experience as a full stack developer
• Strong ABAP/Object Oriented ABAP programming skills
• Strong knowledge of HANA CDS, RAP, BOPF, Web Dynpro, UI5, Fiori, Test Driven Development (TDD).
• Enthusiastic team player with strong communication skills and results-driven.
• Inclination to quickly grasp business/functional knowledge.
• Excellent interpersonal skills, communication skills with ability to explain complex information in a clear & precise manner.
• Knowledge of S/4 HANA technology stack, Manufacturing and PLM business process is beneficial.
• Knowledge of CFD and FBE based delivery process is an advantage.

​

We win with inclusion

Successful candidates might be required to undergo a background verification with an external vendor.

The Service Disruption Management teamresponsibilities include:

• Working in incident and crisis management team, ensuring timely and effective response to major incidents and crises. Coordinate with various teams to resolve incidents and restore normal service operations as quickly as possible.

• Act as the primary point of contact for incident escalation during shift. Ensure that all escalations are handled promptly and appropriately and performing on-duty responsibilities outside of working hours when necessary.

• Oversee thorough root cause analysis for all critical incidents. Develop and implement preventive measures to avoid recurrence.

• Maintain clear and effective communication with stakeholders throughout the incident lifecycle. Provide regular updates on incident status, impact, and resolution efforts.

• Identify and drive initiatives to improve incident management processes. Standardize and simplify incident response procedures to enhance efficiency and effectiveness.

• Define, track, and achieve key performance indicators (KPIs) and service level agreements (SLAs) related to incident/outages and crisis management.

• Lead, mentor, and develop the incident management team. Foster a collaborative and high-performance culture within the team.

• Ensure that the incident management team is well-trained and equipped with the necessary skills and knowledge to handle incidents effectively.

• Work closely with partners and internal teams, to ensure a coordinated and integrated approach

• Maintain comprehensive documentation of incident management processes, incident reports, and lessons learned. Share knowledge and best practices with the broader organization.

• 5-7 years of Technical Operations in ABAP/JAVA/HANA/DB2/Performance analysis role

• Hands-on experience in one of the areas like Basis, System Performance Management, Lifecycle events (Upgrades / Updates), SAP Project Management, Support, Escalation Management. Knowledge of products like SAP Cloud-Connector, S4 would be an added advantage.
• Practical knowledge with SAP technologies like SAP NetWeaver, Business Objects, SAP HANA and SAP Sybase Adaptive Server Enterprise (ASE)
• Experience with Managed/Hosting services or SAP Private Cloud or Public Cloud Operations/Support.
• Application Security, Backup and recovery strategies, performance tuning, System Copies, export-import, high availability, and disaster recovery strategy, export-import.
• Experience in Problem Management, Root cause analysis methodologies
• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management.
• Professional Certification of SAP BASIS, Business Object with exposure to Project Management tasks including PMP and ITIL certification.
• Cloud knowledge (e.g., experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP)
• Capacity to continuously acquire new knowledge in an independent and proactive way.
• Good analytical and solution-oriented thinking
• Very good communication and networking skills
• Experience of safeguarding customer relationship.
• Strong customer service focus
• Very good English language skill.

We win with inclusion

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

PURPOSE AND OBJECTIVES

SAP Globalization is working on developing AI agents and tools to streamline the localization of SAP software for different countries. The focus is on leveraging AI in activities such as coding, research, automation, and software design, with the goal of accelerating the delivery of solutions tailored to meet local requirements.

YOUR FUTURE ROLE

We are looking for a passionate
Development Architectfor our team in Sofia to work on exciting global AI projects. In this role you will:

• Play a crucial role in pioneering the integration of modern AI capabilities, actively shaping the infusion of Generative AI features right from the beginning. This is a rare opportunity to make a significant impact and be part of a groundbreaking journey.
• Streamline and automate the process of monitoring, analyzing, and applying legal changes to enable customer compliance with local regulations in multiple countries and industries. Gain valuable insights into critical Business Processes.
• Work closely with multiple frontrunner teams in AI environment globally.
• Explore and assess new technologies in the field of generative AI, Large Language Models (LLMs), AI-augmented development, tools, and infrastructure to evolve existing highly used functionalities and services in the cloud.
• Guide/ lead architecture decisions in your team based on industry standards and best practices, lead adherence to architectural principles, SAP product-specific guidelines, and product standards.
• Lead and own the entire development process, designing and developing robust back-end functionalities and ensuring seamless integration with other SAP products.
• Research and evaluate new technologies and frameworks in the context of AI. With the help of Proof-of-Concept establish the viability.
• Support the team with various software development tasks (design, implementation, testing, operations) focusing on high quality and Agile Software Engineering practices.
• Work in a cross-functional team of talented and motivated colleagues .
• Mentor, encourage, and motivate the team members.

YOUR PROFILE

If you are self-driven and flexible, you are a perfect fit for our team. Further role requirements are:

• Degree in Engineering / Computer Science or equivalent subject
• Solid experience in architecting backend systems, with proficiency in languages such as Python or Java
• Extensive experience with developing and architecting software solutions that run in the Cloud; knowledge of SAP BTP is an advantage
• Strong knowledge in prompt engineering techniques such as retrieval augmented generation or few-shot prompting
• Expertise in designing and implementing agent frameworks such as ReAct
• Experience with MCP or similar technologies would be a plus
• Ability to keep pace with GenAI technology shifts and solve problems creatively within a diverse team with different expertise backgrounds and perspectives.
• Strong understanding of algorithms, data structures, and database usage
• Extensive experience with common tools for agile project planning and tracking, source code control, and continuous integration (e.g., JIRA, Git, Jenkins)
• Ability to work independently and lead projects, providing technical guidance to development teams
• Excellent communication skills to effectively liaise with multiple stakeholders
• Good English language skills (written and verbal)

WORK EXPERIENCE

• At least 7+ years of relevant experience

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Job Segment:User Experience, Developer, Cloud, Test Engineer, ERP, Technology, Engineering

Bring Your DevOps Expertise to a Product That MattersWe’re looking for a Senior DevOps Engineer to help us scale this service, ensuring top-tier reliability, performance, and automation across our global infrastructure.

• Design, build, and maintain scalable CI/CD pipelines using GitHub Actions, ArgoCD, and other modern tools
• Operate and evolve our Kubernetes-based infrastructure on SAP BTP (Kyma, Gardener)
• Implement and automate observability using Prometheus, Dynatrace, Loki, and Grafana
• Collaborate with cross-functional teams to ensure high availability and operational readiness
• Automate incident response, monitoring, and routine operations using infrastructure-as-code and scripting
• Participate in architecture discussions and be a DevOps advocate within the te

• 5+ years of experience in DevOps, SRE, or platform engineering
• Solid hands-on experience with Kubernetes, Helm, Docker, and cloud-native patterns
• Strong understanding of CI/CD, automation, and scripting (e.g., Bash, Python)
• Familiarity with infrastructure-as-code (Terraform, Ansible)
• Deep knowledge of observability tools – especially Dynatrace, Prometheus, Grafana, Loki
• Excellent communication in English and a proactive, collaborative mindset
• Experience with SAP BTP, Kyma, or Gardener
• Background in operating multi-tenant SaaS or enterprise cloud services
• Security and compliance awareness (ISO, SOC2

• Hybrid work flexibility (modern Sofia office + home office days)
• Opportunity to shape a global SAP cloud service
• Passionate, supportive team with a shared mission
• Competitive compensation and world-class benefits
• Learning, certifications, and career growth within SA

Apply Today

​

MAIN RESPONSIBILITIES:

• ­Ensure development joint go-to-market for all Global Strategic Service Partners and Hyperscalers
• Ensure alignment on all levels within SAP and partner to drive execution of the joint go-to-market
• ­Ensure executive support and focus regarding the sales strategy
• Adapt global and regional initiatives to fit the needs of Denmark and drive execution of them
• ­Ensure development and operationalization of distinctive sales campaigns based on the joint sales strategy in close collaboration with marketing, field sales management and other relevant units of SAP
• Provide key deal support for both SAP and partner sales teams
• Identify future opportunities for mutual business expansion and drive corresponding projects
• Improve field sales and delivery capacity by making enablement available partners ensuring that skills are developed in line with joint business plans
• Manage multi-party stakeholder objectives to build sustainable and mutually beneficial relationships

WORK EXPERIENCE:

• ­You possess field experience in the SAP ecosystem either in sales or services and preferred industry knowledge
• Strong experience in go-to-market strategy definition and execution
• Ability to articulate and position SAP value proposition to C-level audiences
• Understanding of alliance and partner dynamics
• ­Knowledge of SAP portfolio and relevant markets
• Extensive network within SAP ecosystem in Denmark
• Language requirements business English and Danish

​

We win with inclusion

Successful candidates might be required to undergo a background verification with an external vendor.

What You’ll Do

As an APM within the SAP Academy for Services & Consulting, you will be responsible to:

• Successfully complete a 12-month learn-apply program, which includes classroom phases and field phases with your field team, that enhances your support in the APM role, a critical customer-facing function within our dynamic Customer Services & Delivery organization.
• Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Enhance skills around our solution portfolio, managing customer retention, and driving value realization.
• Receive onboarding in your local market with on-the-job training and mentoring by a senior APM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

What You Bring

• Bachelor's or Master’s Degree: Business Administration with an emphasis on Finance, Project Management, or related.
• 2–3 years of corporate work experience working with SAP Enterprise, Industry, Platform, and SaaS Solutions, with exposure to third-party and partner technologies.
• Fast learner with a strong foundation in SAP technologies, project coordination, and delivery support, including tracking, reporting, and process improvement.
• Proficient in Microsoft Excel (or comparable tools) with an analytical, detail-oriented mindset and experience managing data-driven reporting.
• Excellent communicator with strong interpersonal, written, and presentation skills; builds trust with stakeholders and adapts quickly to dynamic environments.
• Self-motivated team player who can also work independently, take initiative, and manage multiple priorities with a customer-centric approach.

During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Houston

About the Role:

With a focus on service excellence you will mentor, coach, and coordinate of day-to-day activities of the team. You will always be looking for appropriate simplification, standardization, process optimization and continuous innovation; to achieve this you to work closely with a wide range of stakeholders outside of the People & Culture organisation.

Furthermore, you will be responsible for supporting the implementation of the SAP People Agenda, which covers also the Technical Roadmap and role modelling our Growth culture.

You will have the opportunity to be involved transformation projects connected to external workforce topics and support the change management essential for the success of these global transformation initiatives.

This role involves the handling of confidential data and using HR systems and tools.

Day to Day Tasks:

• Lead and Develop a High-Performing Team: Navigate a complex landscape of technical, process, and data challenges while adhering to stringent legal and internal standards.
• Ensure Operational Excellence: Plan and monitor resource needs to ensure stable operations, manage onboarding processes, and distribute workloads effectively to meet business objectives.
• Foster Team Growth: Regularly evaluate and discuss team members' performance, providing meaningful feedback to help them develop their full potential and talents.
• Strategic Visioning: Build and continuously evolve a holistic vision and strategy to achieve organizational and transformational goals
• Manage the overall scope of EWF processes, tools, and projects.
• Stakeholder Relationships: Build and maintain a strong professional network and partnerships with all stakeholders to ensure collaboration and alignment.

• Positive Brand Building: Enhance the reputation and brand of our P&C External Workforce center both internally and externally.

Previous experience of working with the external workforce is not essential, you just need to have:

• Strong business and people leadership skills to guide change.
• Relevant working experience in people management in an international environment.
• Curious in your mindset and enjoy problem solving
• Able to multi-task, Manage workloads and set priorities
• Comfortable in a fast-paced environment
• Interested in learning new technology
• Adaptable and able to embrace change
• Experience working within a customer-oriented environment
• Well balanced mix of innovative and operational execution capabilities with a proven track record in both areas.
• Passionate for People Development, Service Excellence, Compliance and data-driven decision making
• Strategic and conceptual thinking, result-oriented, analytical and critical-thinking skills
• Innovative mindset, function agnostic end-to-end thinking, can-do attitude
• Strong communication skills, relationship building, positive influencer
• Fluent in written and spokenEnglish language

​

We win with inclusion

Successful candidates might be required to undergo a background verification with an external vendor.