Technical Writer jobs at Sap in Germany

• Strong customer engagement skills to develop into a Trusted Advisor within an large, enterprise client

• Service delivery understanding and value-management mindset, with focus on project-managing PE services delivery as TQM: resourcing, staffing, scope mgmt, risk and issues mgmt, escalation management.

• Understanding an overall enterprise architecture across private cloud, SaaS, and on-premise solutions including integration

• Working as a core member of a virtual account team and orchestrating cross-account internal governance.

• Analysis of customer situation and requirements, including business requirements, program/project, IT, transformational, architecture, development, infrastructure, and operational topics

• Engagement governance, executive reporting & presentations

• Gain or have previous experience in design, implementation, and change management projects

• Facilitation, negotiation, and de-escalation skills

EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES

• Bachelor’s degree, or equivalent tertiary study

• 0-3 years' work experience with customer facing roles

• Team player with ability to work independently and take ownership of assigned tasks • Good listener with excellent communication skills, empathetic, collaborative

• Resourceful self-starters with strong interpersonal skills who are eager learners

• Interested in technology, innovation, and how digital platforms can solve business challenges

• Problem-solvers who are ambitious, passionate, resilient, proactive, open-minded, and able to manage pressur

• Fluent both in English and Japanese

EXPECTATIONS AND TASKS

• Learn and understand the Customer Services & Delivery portfolio for the respective solution areas and delivers according to service specifications

• Conduct job rotations relevant to the intended role with various teams within the business whilst meeting performance requirements

• Case studies, classroom and self-paced learnings with a mix of technical and soft skill topics and on the job training

• Work on relevant projects that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high quality outcomes

• Demonstrate problem solving, time management, and communication skills through a range of activities during training and on the job rotations

• Build and maintain relationships with internal and external stakeholders

• Display effective communication skills to handle and explain customer situations (to both business end users and SAP technical/ functional consultants)

• Adapt to knowledge on new technologies in a consistently dynamic and changing environment

• Be responsible for driving the clean core on BTP, innovation adoption and business transformation at scale for customer

• Work with partners, customers and internal SAP teams to enforce adoption of Rise with SAP methodology and associated tools like CALM, Signavio, LeanIX, BTP etc. to make the best usage of the investment of end customers

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

We are looking for a team member who is able to demonstrate and/or is keen to learn the following:

• Strong customer engagement skills to develop into a Trusted Advisor within an large, enterprise client
• Service delivery understanding and value-management mindset, with focus on project-managing PE services delivery as TQM: resourcing, staffing, scope mgmt, risk and issues mgmt, escalation management.
• Understanding an overall enterprise architecture across private cloud, SaaS, and on-premise solutions including integration
• Business acumen and business understanding: ACV (annual contract value) contract renewal, solutioning, procurement, customer retention, managing P&L on contract level
• Working as a core member of a virtual account team and orchestrating cross-account internal governance.
• Analysis of customer situation and requirements, including business requirements, program/project, IT, transformational, architecture, development, infrastructure, and operational topics
• Engagement governance, executive reporting & presentations,
• Gain or have previous experience in design, implementation, and change management projects
• Facilitation, negotiation, and de-escalation skills

EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES

• Bachelor’s degree, or equivalent tertiary study
• 0-3 years' work experience with customer facing roles
• Team player with ability to work independently and take ownership of assigned tasks
• Good listener with excellent communication skills, empathetic, collaborative
• Resourceful self-starters with strong interpersonal skills who are eager learners
• Interested in technology, innovation, and how digital platforms can solve business challenges
• Problem-solvers who are ambitious, passionate, resilient, proactive, open-minded, and able to manage pressure

EXPECTATIONS AND TASKS

• Learn and understand the Customer Services & Delivery portfolio for the respective solution areas and delivers according to service specifications
• Conduct job rotations relevant to the intended role with various teams within the business whilst meeting performance requirements
• Case studies, classroom and self-paced learnings with a mix of technical and soft skill topics and on the job training
• Work on relevant projects that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high quality outcomes
• Demonstrate problem solving, time management, and communication skills through a range of activities during training and on the job rotations
• Build and maintain relationships with internal and external stakeholders
• Display effective communication skills to handle and explain customer situations (to both business end users and SAP technical/ functional consultants)
• Adapt to knowledge on new technologies in a consistently dynamic and changing environment
• Be responsible for driving the clean core on BTP, innovation adoption and business transformation at scale for customer
• Work with partners, customers and internal SAP teams to enforce adoption of Rise with SAP methodology and associated tools like CALM, Signavio, LeanIX, BTP etc. to make the best usage of the investment of end customers

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

EXPECTATIONS AND TASKS

As a Technical Release Manager, you will be deeply involved in the SAP Commerce product release processes. It is key to continuously improve our processes to assure that we can release our product increments as reliably and as smooth as possible.

The role will include the following responsibilities:

• Responsibility for the process and decision to release SAP Commerce product increments on time AND with high quality.
• Develop product increments yourself is NOT expected.
• Conduct relevant automated tests before a release to ensure that the new functionality works and no regression issues arise.
• Address release blockers as soon as possible and support the responsible teams in getting them resolved.Proactive collaboration with globally distributed Scrum teams upfront to help them meet deadlines, e.g., related to bug tickets or long-term development activities, for example, to adhere to an SAP product standard.
• Proactive collaboration with stakeholders such as our Program Manager or management.
• Continuously improving the release process.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Bachelor or master’s degree in Computer Science or equivalent combination of education and experience.
• Strong experience as Java Cloud Developer, preferable experience with SAP CX Commerce development (5+ years).
• Extensive practical experience with GitHub and Jira/Confluence.
• Excellent communication skills in English – both verbal and written.
• Distinct team player with a collaborative mindset, able to work very closely, efficiently with (remote) teams and stakeholders.
• Pronounced leading without authority skills.
• Ability to make difficult but well-informed and rational decisions independently.
• Strong Quality and customer-first focus.
• Confident with project management responsibilities, as administrational tasks and follow-up with Scrum teams and stakeholders are essential.
• Detail-oriented, thorough working style.

Experience with any of the following would be an asset:

• CI/CD (Jenkins).
• Azure portal.
• Kubernetes.

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Job Segment:Developer, Information Technology, IT Manager, Computer Science, Cloud, Technology

We win with inclusion

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

Job Segment:Cloud, ERP, Testing, Front End, Developer, Technology

General description of SAP Premium Engagements and TQM Purpose

Required to understand Hybrid landscapes (Cloud / On-premise), Technical evaluation and documentation of customer situation, Identification of risks and top issues, Execution of the Engagement Plan, Management of service and action plan, Operations and Innovation Control Centers and Engineering Services delivery, Documentation and reporting of Engagement status, action and value, Engagement Extension,

This role requires a Senior Basis, in different industries, with strong leading skills..

Technical Experience

· Problem Resolution: he/she is able to effectively resolve or drive resolution for problems that require the creation of new and innovative approaches.

· Experience of working in large landscapes/environments/customers

· 4+ years previous experience working across a range of implementations, upgrade and migration projects. Is able to establish communication with different SAP teams to align the support strategy.

· Strong Knowledge and Hands-on experience with S/4HANA, SAP HANA DB, Cloud Migrations, Performance Tuning

· Communication skills with technicaland functional f

Other Experience

· Communication to Senior management in larger companies

· Bachelor’s in computer science, Information Systems, Mathematics, Engineering or similar

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Job Segment:Cloud, ERP, Quality Manager, Computer Science, Information Technology, Technology, Quality

THE ROLE

This is a customer-facing role focused on Large & Strategic Customers where you will be part of the Enterprise Cloud Services delivery organization.

Following are the key tasks that this role will perform:

· Primary contact for the customer regarding technology and cloud service delivery discussions.

· Run regular cadence with stakeholders at customer and manage expectations with regards to service delivery. Act as first escalation point.

· Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required.

· Ownership & detailed understanding of the customer landscape managed within ECS & understand interdependencies between systems (both within ECS and beyond).

· Support the Account team and the TechOps teams for execution of the service delivery plan and calendar.

· Analyze customer technical requirements and organize / co-ordinate experts from ECS Delivery team and drive those topics to resolution to the satisfaction of the customer.

· Present the intricacies of the private offering, technical details, and engagement model to internal and external stakeholders.

· Guide customers on all technical aspects like Business Continuity, Security & Compliance, Networks, etc.

· Assess customer security and network requirements to make sure the SAP security architecture framework can meet customer requirements.

· Conduct Technical & operational reviews (monthly) to measure the progress against defined Cloud architecture & roadmap; establish and drive resolution plans to resolve issues and problems to completion.

· Support the migration roadmap together with partners, System Integrators, and or SAP Professional Services.

· Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools.

· Understanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, Successfactors etc.

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES

· Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Management.

· High proficiency in the SAP product portfolio, offerings, and industry solutions.

· Strong technical project management skills & customer-facing experience

· Strong ability to translate between technical and non-technical audience with confidence

· Strong engagement management, relationship building and de-escalation skills

· Excellent presentation, communication and moderator skills

· Good understanding of SAP solutions (releases, platform interdependencies, etc.)

· Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment.

· Good understanding of capabilities of at least one Hyperscale Clouds (AWS; MS Azure or GCP).

· Willingness to undertake customer-related travel on short notice.

WORK EXPERIENCE

· 8+ years of experience with SAP Basis administrative duties REQUIRED.

· 8+ years of customer-facing SAP Technical Consulting experience.

· 8+ years of solution design, enterprise architecture, and or SAP implementation.

· 4+ years’ experience in technical project management for SAP Operations or Implementation

· SAP NetWeaver, OS/DB migration, SAP HANA, TOGAF certifications are plus.

· Experience and certifications with IaaS Providers (AWS, MS Azure, or GCP) are an advantage.

· SAP HANA and S/4 HANA skills would be very helpful but not mandatory.

· Cloud security including Cyber Security, Encryption, and key management knowledge is preferred.

We win with inclusion

Plano
DallasJob Segment:Cloud, Compliance, Cyber Security, Information Technology, IT Architecture, Technology, Legal, Security

What you'll do

As a member of this user assistance team, you're responsible for the UA content of your scrum teams. This includes:

• Researching and defining terminology
• Editing user interface texts to ensure usability and that the texts conform to SAP’s standards
• Planning, researching, and writing the documentation (such as context-sensitive help, user guides) required by SAP’s customers. You will also be required to create product videos, and at times blog about a specific feature.
• Interactions with SAP’s customers, and partners on UA projects, where relevant
• Being the user's advocate on your scrum teams
• Help your teams move SAP's AI strategy forward

What you bring

• Technical writing experience is beneficial, but not required
• Excellent written and spoken English skills
• Knowledge of UA tools such as Ixiasoft, and SAP System documentation tools is beneficial
• Curiosity and creativity

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Job Segment:Technical Writer, Cloud, ERP, User Experience, PLM, Technology, Management