Services Sales Expert jobs at Sap in Czechia, Prague

What you'll do

We are looking for a passionate and experienced Development Architect to join a new engineering team.

• Design high-quality product components in alignment with Product Architect to be then implemented by Scrum Teams.
• Define automation framework and drive automation and standardization.
• Work with the team and other engineering organizations to supplement the product roadmap to bring customers an intuitive guided experience for implementing, testing, and deploying their solutions.
• Facilitate reporting on product telemetry & usage data to measure solution effectiveness and further improve the experience throughout the solution's lifecycle.
• Mentor developers on software design, coding practices, and TDD strategies and form a holistic mentoring
• Leverage intelligent technologies to provide recommended customer journey, features, and solutions as their product adoption & SAP footprint grows.
• Work with the team to break-down, estimate, and coordinate development work.
• Ensure excellent quality and maintain high standards in all processes listed in the relevant process map.
• Evaluate new technologies and tools to improve efficiency and introduce innovations.
• Demonstrate curiosity and innovation to enable future solutions in this space
• Contribute to development with the team members and in code reviews, design reviews, and architecture discussions
• Be in charge for driving technology and engineering best practices in the teams and promote their adoption
• Responsible for development focusing on design, coding, testing, automation, quality assurance of specific (complex) product features in a development team.
• Work with all development process contributors, e.g., Product Owners, Product Managers, Architects, Project Management, Scrum Masters, Developers, User Assistance Developer and DevOps to establish and execute a flawless development process.

What you bring

Must to have

• 10+ years of experience in building software products with a preference for experience with SaaS applications and know-how of Cloud platform s - Azure / AWS / GCP
• Worked in the global teams with high levels of collaboration.
• Good writing & presentation skills
• Experience in agile development practices (SCRUM) test-driven development is required.
• Expertise REST-full services using (Java Spring Boot or Node.js) and Know-how of microservices
• RDBMS - MySQL
• Experience in defining the architecture and technical roadmap for projects and Ensuring scalability, performance, and security in all design decisions.
• Participate in hands-on coding, debugging, and proof-of-concept work as required. Conduct code reviews and ensure high-quality standards.
• Know-how CI/CD pipelines , build automation tools, especially Jenkins

Nice to have

• University degree in science or engineering
• CAP framework, Multi Target Application(MTA), Cloud Foundry, OData Protocol
• Basic understanding of - JavaScript / React / Angular / Vue
• ML, Gen AI, AI Agents
• Background with ERP
• SAP Products - SAP Ariba, SAP Fieldglass, SAP Concur, SAP CALM, SAP BTP
• SAP UI5, SAP CDS, SAP CAP

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Job Segment:Testing, Cloud, Developer, ERP, Application Developer, Technology

WHAT YOU'LL DO

• The Cloud Native Automation Engineer will design, implement, and manage automated solutions in cloud-native environments, focusing on infrastructure as code (IaC), CI/CD pipelines, and application stability through self-healing mechanisms.
• The role involves integrating advanced network security protocols, such as firewalls, VPNs, and zero-trust architecture, to secure cloud and hybrid environments.
• The recruit will manage and optimize SAP Business Technology Platform (BTP) deployments, automating application updates, security patches, and resource provisioning to ensure high performance and availability of SAP workloads.
• Collaboration with cross-functional teams, including DevOps, IT, and SAP specialists, is essential for delivering scalable and secure solutions.
• Additionally, the engineer will document processes, scripts, and infrastructure designs to enable knowledge sharing and training.
• This position demands expertise in cloud-native technologies, automation tools, network security protocols, and SAP BTP, combined with strong problem-solving, communication, and collaboration skills.

WHAT YOU BRING

• Regular full time Graduation or Post Graduation
• 15+ years of professional software development experience, including full-stack and cloud-native development.
• Expertise in cloud-native technologies (AWS, Azure, GCP, Kubernetes, Docker).
• Proficiency in automation tools such as Terraform, Ansible, and Jenkins.
• Hands-on experience with SAP Business Technology Platform (BTP), including CAP or SAP HANA Cloud.
• Strong programming skills in Python, Java, or Go.
• Proven experience with network security protocols (SSL/TLS, VPNs, firewalls).
• In addition to technical expertise, candidates should possess strong problem-solving skills, effective communication, and the ability to collaborate in dynamic environments. Certifications in cloud platforms or SAP BTP are preferred.

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What you'll do

In your role as IT Project Expert, you will be responsible for supporting the ECS customer for SAP innovative products. You will assess and solve issues in new or existing customers, and work with high attention to detail, reliability, and efficiency. You will collaborate closely with your team members to ensure success. In your day-to-day you will

• Over See all aspects of projects. Set deadlines, assign responsibilities, and monitor and summarize progress of project. Prepare reports for Higher management regarding status of project.

• Ability to work under pressure and constantly add value to customers and within the organization.

• Collaborate with different teams from within the ECS organization and outside to ensure excellent customer satisfaction; this includes interfacing with PMO, Partner Management team and Customer facing units etc.

• Support Partner Onboarding activities to handle E2E Build activities.

• Has experience on handling project related to the IT - Operations.

• Knowledge on the ITIL process.

• Experience in Leading and monitoring of complex activities and convert into the procedures.

• Driving the Transition projects and Quality improvement initiatives.

• Coordination with international teams in global projects.

• Preparation of project charter for the global projects.

• Coordination and completion of projects on time within budget and within scope.

What you bring

Are you analytical, self-motivated, and enjoy problem solving? Are you skilled in time management and task prioritization? Do you enjoy continuous learning and working efficiently in a fast-paced environment? If this sounds like you, do you also bring:

• Minimum 10+ years of experience in Project Management role.

• 5+ years of experience in SAP Basis, managing/running landscape provisioning, installation, migration, and release upgrades.

• Willingness to work on APJ/EMEA time zones.

• Bachelor’s or higher degree in Engineering (Computer Science, Information Technology, Electronics, Electrical or equivalent)

• Excellent inter-personal communication skills to liaise with multiple stakeholders within SAP.

• Good understanding of SAP Next Generation solutions and services (S4HANA Cloud, Analytics, SCP, Cloud, Mobility, HANA, Sybase).

• Hyperscalers basic knowledge (Azure, AWS or GCP).

• Project Management Certification is good to have.

• Excellent command of de-escalating critical situations.

• Experience in working with cross-cultural teams or individuals.

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Within the CDM organization we set up the Technical Service Management (TSM) team that operates on all levels for standard operations. In your new role, you will work as L3 support and in case of major incidents will support the fast restore of services. In addition, we will focus on proactive aspects to optimize and prevent harm from our environments. To achieve this a deep technical understanding of technologies and operation is required.

Key reponsibilities and Tasks

• Work (7x8h) will include weekends or public holidays as required by the project (no night shift).
• Ensure high availability of customer service by supporting service restoration in critical situation and provide L3 level support.
• Deep dive on issues, supporting delivery teams to perform and drive root cause analysis to completion.
• Analyze current landscape setups and come up with proposals for improvement.
• Collaborate with different teams from within the HEC organization and outside to ensure excellent customer satisfaction.
• Ability to own, lead and coordinate operational tasks, customer escalations, process improvements.
• Mentor and Guide junior members of the team.

Experience :

• Bachelor’s or master’s degree Student in Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems.
• Strong customer service focus, paired with analytical and solution-oriented thinking.
• Knowledge of either the ABAP stack or non-ABAP stacks with excellent understanding of IT operations.
• Knowledge on HANA and the underlying infrastructure is beneficial.
• Good know-how on SAP Technologies, Products and cross dependencies like integration and communication.
• Ability to work in international teams and under pressure, constantly adding value to customer and within organization.
• Excellent written, verbal communication and presentation skills to effectively communicate and escalate Issues.
• 12 years of experience as SAP Basis consultant / System Admin or in a similar role.

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Job Segment:ERP, Cloud, Computer Science, Night, ABAP, Technology, Operations

Your key tasks:

• Management of the project portfolio from SAP Services
• Act as a lateral teamlead for delivery partners
• Delivery management of selected number of most strategic projects/customers in Austria; representing services management in steering committees and at customer’s executive level
• Owning projects End-2-End and ensuring customer outcome
• Proactive coaching of project managers for his/her project portfolio
• Leading “virtual” teams closely aligned with respective management stakeholders
• Strong cooperation and collaboration with regional delivery teams and the head of project management to leverage methodologies, tools and proven assets
• Delivery related KPI management
• “De-escalation” manager in customer projects
• Strong involvement in strategic bids (deal qualification, deal shaping, delivery mix, model company)
• Run regular project review meetings for the most strategic customers/projects

Responsibilities:

• Management of the project portfolio in close collaboration with the Head of Services
• End-2-End ownership and accountability for selected number of strategic projects in Austria
• Delivery management: qualitative & quantitative incl. controlling, risk management and process excellence
• Manage on-/near and offshore delivery teams, “virtual” people management
• Establish a trusting relationship with most strategic customers in Austria thru a world-class delivery and solid stakeholder management at the executive-level
• Establish a working governance model with most relevant partners to expand SAP delivery capabilities in Austria at scale
• Forecast management (revenue and contribution)
• Customer satisfaction

Project portfolio tasks:

• Manages project-portfolio related KPIs
• Resolves escalations appropriately
• Ensures that goals and milestones are met and approved budgets are contained
• Is the operational link between the company's overall strategy and achieving business results
• Manages complex environments and project settings
• Realization of multiple high impact initiatives towards broad corporate goals
• Deepest project management experience
• Builds and maintains strategic partnerships with key decision makers internally and in partner and customer organization
• Represents SAP management externally
• Ensures understanding, trust and open cooperation in and between project teams through effective and appropriate communication
• Communicates messages relevant for project in a timely manner and with constructive feedback to project team & senior management team
• Builds and maintains strategic partnerships with key decision makers internally and in partner and customer organization
• Decides and recommends technical proceedings with and to Top Executives
• Provides future vision of technology and is on the leading edge of research and development
• Is the operational/functional link between the company's overall strategy and achieving business results
• Realization of multiple high impact initiatives towards broad corporate goals
• includes team lead or supervisory responsibilities
• Represents SAP regarding specific functional and cross-functional areas
• Ensures understanding, trust and open functional cooperation through effective and appropriate communication

General Experience/Skills:

• Native/fluent German and English is a must
• Minimum 5 years of delivery management experience is a must
• Experience with off-/nearshore delivery
• Deepest understanding of SAP Activate, Agile delivery as well as DevOps
• Proven track record in delivering successful Go-lives in both Cloud and OnPrem
• Strong communication silks
• University degree, preferably in engineering, information technologies or economics

The salary, exceeding the collective agreement, starts at a gross amount of €65.000 (excluding bonus) and varies according to individual qualifications and work experience.

What you’ll do
The Services Sales Expert has high influence on the development and growth of new Services business and develops and maintains effective relationships with senior executives in assigned account(s). They are accountable to ensure business growth through business development activities and ensure they are delivered in accordance with the organizational strategy. This role represents the SAP Services organization from a sales and business development perspective and is a key contributor to the overall success of the customer and partner relationships. This is a business development role and is expected to generate qualified opportunities based on holistic understanding of customer challenges, establishing and developing the SAP Services footprint within their assigned accounts(s). Main responsibilities include:

• Builds a foundation within assigned account(s) on which to harvest future Services business opportunities
• Accountable for booking and revenue Services targets for assigned account(s)
• Origination and management of opportunities and bids, deal closure through formal sales cycle
• Sells the complete Services portfolio aligned to customer needs (according to defined Sales bag)
• Single Point of Contact for the customer representing the SAP Services organization
• Direct contributor to overall long term success of customer and partner relationships
• Orchestrates resources: deploy appropriate teams to execute winning sales and delivery
• Accountable for all Services Commercial aspects in assigned account(s)
• Supporting Delivery Teams engaged in delivering against existing contracts
• Developing and delivering sustainable, long-term customer engagements across all SAP products and services to support our customer’s success.
• Supporting customer’s transformation journey, with full accountability across Sales and Delivery
• Setting strategic goals and outcomes to support the customer’s business objectives

What you bring

• Advanced technical or business skills and special knowledge in one / several areas
• Individuals with a customer focus have developed the acumen to cultivate and develop lasting customer relations
• Typically several years’ experience with increasing amount of responsibility
• In Project Management: Depending on LoB, has an PMI, Six Sigma or equivalent certification
• Demonstrated success with medium to large transactions and lengthy sales campaigns in a fast-paced, consultative and highly competitive market
• Experience in managing customers and partners
• 5+ years direct quota carrying selling experience in the enterprise software and services industry. Ideally, a combination of both direct enterprise software sales and direct services sales.
• 5+ years’ experience in sales activities including generation and management of opportunities and bids, deal closure and client relationship management
• Demonstrable track record of value selling and solution selling experience
• Proven track record in business application software and/or services sales within large, key accounts
• Knowledge of enterprise software projects (e.g. Cloud, hybrid, XO) and the overall lifecycle management of enterprise applications
• A successful track record of driving opportunity development (including growth and qualification of pipeline in conjunction with assigned Account Executives) and accurate forecasting of the renewal and network growth opportunities
• Bachelor or Master's Degree (MBA would be advantageous)
• Fluent in local language and English.

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ROLE DESCRIPTION

• Responsible for building and leading a world class team that will sell SAP’s solutions via aggressive and value-based market penetration strategies.

EXPECTATIONS AND TASKS

• Recruits a team of high calibre sales talent, introduces strong sales processes, supports the development of a full pipeline of sales prospects, engages customers and Partners at the executive level, motivates the sales team, resolves conflicts, removes barriers and provides recognition in the pursuit and achievement of sales revenue and profitability.
• Defines a vision and creates a winning strategy that draws upon the strengths of SAP and responds to specific market needs, generating competitive advantage on existing markets and developing consistent new revenue streams that will guarantee short and long term achievements.
• Develops and applies an in-depth understanding of SAP’s processes/ procedures and sales tools/systems as well as enterprise market, including industry, marketplace, strategies and trends, competitors and competitive tactics to develop an effective long-term sales strategy and plan.
• Demonstrates outstanding execution track along sales cycle, ensuring SAP’s sales methodologies and common processes are in place and defining clear territory engagement guidelines.
• Monitors and takes necessary measures to ensure adequate pipeline of opportunities and demand generations for sustainable growth.
• Utilizes a disciplined approach for successful solution selling (value Centric Sales Approach), establishing and maintaining accurate, timely and documented sales revenue forecasting procedures, providing required updates to SAP executive management.
• Ensures there is a proper business case with clear and attractive ROI impact, on each proposal SAP presents.
• Builds a network of executive relationships across industry, community and business groups, and with key partners and customers to stay current on issues impacting business and sales, providing meaningful strategic advice to retain and grow their business through integrated solutions.
• Stays current and informed on all new campaigns, understanding their objectives and relevance, communicating to Sales team and ensuring all involved know the roles the play in making campaigns successful.
• Supports the development of solid references.
• Drives team towards expected market penetration and customers/partners satisfaction levels.
• Takes advantage of internal VAT (Virtual Account Teams) as well as development and support organizations, involving them on the early stages of sales cycle and driving expected results.
• Inspires and influences internal stakeholders, experts and other resources not under direct control, helping to remove obstacles and aiming goals achievement.
• Drives each sales team member toward expected quarterly and annual sales objectives.
• Facilitates alignment and effective communication within sales team and internal/external key partners/customers and promptly resolve any conflict to encourage harmonious and productive interaction.
• Facilitates individual growth and development of Sales team, setting objectives, performance standards and priorities, coaching and acting as role model on sales approaches and account leadership.
• Effectively manages remote resources, dedicating quality time and leveraging company’s resources.
• Embraces GCO Sales University, leveraging available tools and supporting people training initiatives.

WORK EXPERIENCE

• 15+ years of experience in sales of complex business software / IT solutions
• Proven track record in business application software sale
• KSA Consumer and retail sector experience preferred
• Experience leading/managing in a team selling environment.
• Demonstrated success with complex, long-cycle sales campaigns in a fast-paced, consultative and competitive market.
• Demonstrate success negotiating complex contracts.
• Demonstrated knowledge on consultative selling methodologies
• Proven abilities on managing highly complex organizations and applying risk-mitigation strategies to customer
• Business level English: Fluent
• Local language: Fluent, Business Level
• KSA Based candidates preferred

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Bachelor equivalent

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Job Segment:ERP, Cloud, Sales Management, Database, Technology, Sales