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EXPECTATIONS AND TASKS
The key responsibilities for this role include:
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
WORK EXPERIENCE
Yearly bonuses, sick days paid and sick leaves fully refunded, flexible start/end of working hours, contributions to the pension/life insurance, meal vouchers, holidays 5 weeks, educational courses, coaching and mentoring opportunities, free massage, cafeteria plan, free fitness studio, generous shares program, etc.
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What you'll do
In your role, you bring reliable, qualitative, and professional assistance on both transactional and business-related questions. You will learn about and support various business applications, processes, and deal motions – therefore gaining a deep understanding of how sales operate in a highly matrixed company.
Handling end-user inquiries – detecting the problem, “decoding” the user’s request, troubleshooting, and/or identifying the right path for the most efficient resolution
Prioritizing the user experience through empathy and expectation management, including de-escalating situations or handling frustrated users
Working in a multi-channel environment where support is provided via chat, call-out, and ticketing. You will engage in direct chat and ticket exchanges to navigate the user through their usability issues, perform transactional fixes, and balance speed and quality
Exchanging best practices, staying alert on trending issues, and following standard execution models to help our team be most efficient
Participating in, contributing to, or even hosting learning activities to consistently grow knowhow and collaboration
Creating or enhancing knowledge articles so our practices and solution steps can become beneficial to everyone
Managing your presence – aligning on absences, holidays, and priority times so that workloads stay balanced, and capacity gaps can be covered proactively. This includes weekend and holiday support during business-critical times, as needed
You may contribute input to scope, infrastructure, or process-related projects
What you bring
Strong English communication skills
A customer-service attitude: polite, helpful, quality-oriented, and empathetic
Analytical skills/Inquisitive mindset: asks the right questions and analyzes the answers to determine the best next steps
Multitasking/prioritization skills
Ability to break down or simplify complex scenarios to make them understandable for different audiences (connecting technology with business demands)
A can-do attitude
Confidence in navigating challenging situations or stakeholders
A team-player mindset
Successful candidates might be required to undergo a background verification with an external vendor.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our
Please note that any violation of these guidelines may result in disqualification from the hiring process.
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As Business Processes Consultant your tasks are:
YOUR PROFILE
We win with inclusion
Specific conditions may apply for roles in Vocational Training.
Job Segment:ERP, Testing, Engineer, Consulting, Database, Technology, Engineering
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What you'll do
What you bring
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As the management consultancy of SAP, we support customers in identifying value creation potential in the planning of strategic business and IT projects. Digitalization and Innovation is the core theme for the Chief Financial Officers agenda in every organization and we are looking for a Management Principal Consultant within our CFO Advisory team. Success in this role will be achieved by drawing from a holistic service portfolio which is centered around the CFO's key topics:
YOUR FUTURE POSITION
As a Senior / Principal Consultant (f/m/d) you will solve business and IT related issues of our customers. This includes to analyze Finance & Performance Management (F&PM) organizations and their processes with:
YOUR PROFILE
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The Organization
What are we looking for
As part of this “end to end processes” function we are looking for experienced (senior / principal level) consultantswith process expertise acrossat least oneof the standard Signavio main processes (Source to Pay, Plan to Fulfill, Order to Cash, Acquire to Decommission…) and with solid understanding and demonstrable experience advising customers and setting up SAP projects with products/solutions/services that enable realizing such processes using SAP technology in an optimal way. Specifically, successful candidates must meet the following qualifications:
What will you do
As a successful candidate you will join the team as a “business process consultant” (the standard SAP consulting billable role) under the appropriate seniority (“T”) level. It is envisaged that you will engage:
Depending on your main expertise you will be ‘dotted line’ assigned to the relevant Solution area to ensure that you are seamlessly integrated with the rest of the organization. Whilst these activities are the typical consulting activities, your will be expected to bring and infuse (to the rest of the teams) aprocess-oriented mindset.A good measure of your success will be to be invited to lead discussions on flagship customer cases precisely because of the ability to ‘talk processes’ rather than just solutions
Additional skills / formal qualifications
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WHAT YOU'LL DO
As a working student in our team, you will play a crucial role in supporting our high-performing team in driving process innovation. Your contributions will help streamline processes, improve efficiency, and support the creation of cutting-edge solutions. Here’s how you will make a difference:
What’s in for you?
WHAT YOU BRING
We are looking for a motivated and enthusiastic student who is eager to learn and contribute to our team. The ideal candidate will have:
Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.
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EXPECTATIONS AND TASKS
The key responsibilities for this role include:
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
WORK EXPERIENCE
Yearly bonuses, sick days paid and sick leaves fully refunded, flexible start/end of working hours, contributions to the pension/life insurance, meal vouchers, holidays 5 weeks, educational courses, coaching and mentoring opportunities, free massage, cafeteria plan, free fitness studio, generous shares program, etc.
These jobs might be a good fit