O2i Global Admin Support Specialist jobs at Sap in China, Chaoyang District

What you bring:

As we build the next generation of SAP’s User Experience, we are looking for a passionate team-player with skills in mobile accessibility and strong user focus. This role is an entry point to grow into an exciting matter.
The following topics should be of your interest and basic skillset:

• external accessibility standards like W3C Web Content Accessibility Guidelines, ARIA, etc.
• screenreader JAWS and NVDA and platform accessibility features
• accessibility testing guidance
• accessibility support of SAP’s UI technologies
• consultation and learning offerings for designers
• excellentcommunication and presentation abilities, complemented by a high proficiency in the English language

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Job Segment:Testing, Developer, Cloud, ERP, User Experience, Technology

Daily tasks:

• Create contracts based on standard templates for SAP Concur existing and potential new customers. You will be responsible for drafting, modifying, updating, and finalizing contracts, but also reviewing proposed deals submitted by Account Executives.
• Responding to contracting related inquiries from sales in a timely manner, guiding and advising our internal stakeholders on contracting requirements, approvals, or other internal processes.
• Manage a variety of commercial contracts/requests in accordance with company policies and procedures, applicable laws, and customer requirements.
• Identify and suggest resolutions for discrepancies or errors in contract data and documentation.
• Anticipate issues and initiate actions to resolve them using professional judgment and concepts, company policies and procedures.
• Work closely with other internal departments and stakeholders from Billing, Deals Desk, Field Services, Product Marketing, Legal, Commercial, and Implementation etc.
• Supporting projects aiming process improvements, automation, standardization, and efficiency increase.
• Filing (activations) of all Concur Order Forms into a legal holding folder while adhering to the established naming conventions.
• Daily management and clearing of Contracting queue.
• Some involvement in deal support/deal approval would be required.
• Accommodate month-end, quarter-end and year-end deadlines and respond to spikes in workload from the Sales team.
• Additional tasks as may be directed by Manager.

EXPERIENCE AND REQUIREMENTS

• Preferably at least 1 year experience with contract creation, contract review and drafting.
• Preferably working experience with Shared Service Centre and Center of Expertise organizations.
• Experience with Salesforce/SAP systems is a plus.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Excellent command of English and French would be as advantege.
• Excellent communication skills is a must.
• Strong team player, proactive mindset and "can do" attitude.
• Customer-oriented, organized, proactive and with strong follow-up skills.
• Strong attention to detail: Be able to spot errors, omissions, inconsistency, and ambiguous language.
• Ability to multitask, prioritize and solve problems with little direct supervision.
• Good command of MS Office (Excel, Word and Outlook).
• Able to work within a global team environment effectively, as well as function independently.
• Ability to remain flexible in a fast paced and rapidly changing environment.
• Ability to work high volume job queues while maintaining accuracy and adhering to completion deadlines.
• Proactive in identifying process improvements and delivering value.
• During quarterly/year end closing, we are expecting you to be willing to work overtime and be available on weekends and bank holidays as needed, for which you will be compensated.

What you can expect

Yearly bonuses, sick days paid and sick leaves fully refunded, flexible start/end of working hours, contributions to the pension/life insurance, meal vouchers, holidays 5 weeks, educational courses, coaching and mentoring opportunities, free massage, cafeteria plan, free fitness studio, generous shares program, etc.

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ROLE DESCRIPTION

The Data & Tools Specialist defines the data and tool landscape and roadmap for demand management & generation. In this role s/he will ensure that account and contact data meet high quality standards and existing and new tools meet the business requirements in accordance with global and regional guidelines. Additionally, s/he will define the campaign support services and processes based on this data and tool foundation and orchestrate service delivery.

The candidate should have an innovative mindset and be able to apply it to solving day-to-day problems in data and tool usage. A deep understanding of the end-to-end demand management & generation processes and tasks is required to be able to suggest process improvements and drive innovation.

EXPECTATIONS AND RESPONSIBILITIES

In collaboration and alignment with the other team members, expectations and responsibilities will include to a varying degree:

• Defining the data & tool landscape and roadmap for demand management & generation
• 1st level tool and change management support via user and stakeholder communities
• Driving data and tool innovation aligned to business and compliance needs
• Project management of data, tool, and technology projects including planning, implementation, roll out, and adoption
• Driving continuous data quality improvement
• SPOC for 3rd party data, tool or service providers
• Driving standardization and continuous improvement of data and tool usage in Demand Management and Execution, for both self-service and central service delivery
• Design and orchestration of campaign support services by Digital Demand Associates (DDAs)

PREFERRED EXPERIENCE, SKILLS, AND BEHAVIOR

• Based in Barcelona, Spain (mandatory). Only candidates already located in Spain will be considered.
• Fluent in English (mandatory), any other EMEA language is a plus
• University degree in Business Administration, IT, Digital Transformation or similar disciplines
• 2-3 years professional experience in B2B demand generation, sales, and/or sales operations
• Experience with customer segmentation, profiling, and engagement tools (e.g. Modelyzr, Crystal Record, D&B Hoovers, ZoomInfo, Outreach) and understanding of end users’ needs & challenges
• Experience in tools & market analysis, driving enablement & adoption programs and/or project management
• Interest in data, tools, and new technologies
• Growth mindset: drive to learn and excel, curiosity, agility, execution driven, and ability to work both independently and as part of a team
• Business acumen: networker, customer focus, excellent communicator with the ability to listen, identify and prioritize stakeholders’ needs.

What's in for you?

• World class training & development in the areas of professional growth and product knowledge.
• Constant learning and knowledge sharing with some of the best complex selling professionals in the industry.
• Chance to work in a dynamic, fun and challenging environment, where you we will make sure you reach your full potential!

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Job Segment:ERP, Cloud, Project Manager, Change Management, Sales Operations, Technology, Management, Sales

What you’ll do

1. We are looking for a dedicated and meticulous professional to join our team responsible for the reconciliation of third-party products and maintaining consistency and accuracy between SAP records and vendor transactions. The role involves a variety of tasks including financial analysis, data reconciliation, and continuous improvement of related processes to maintain accuracy and efficiency. Key responsibilities include:
2. Support the administration of SAP License and Maintenance Software contracts, ensuring compliance and honoring legal agreements.
3. Independently perform operational tasks, including transactional duties, to support financial operations.
4. Execute complex reconciliation activities to identify gaps in the process.
5. Develop and maintain collaborative relationships within the team and cross-functionally.
6. Manage strategic projects and initiatives that enhance the functionality and efficiency of the reconciliation process.
7. Serve as a primary contact for external and internal auditors, providing necessary documentation and information as required.

What you bring

1. 1-2 years job experience. Current students and recent graduates preferred.
2. Finance/Accounting Orientation: Strong background in finance or accounting, with relevant experience in reconciliation and royalty payments.
3. Advanced English: Proficiency in written and spoken English to effectively communicate with team members and stakeholders around the globe.
4. IT Skills: Expertise in Microsoft Excel and a good understanding of other MS Office applications (Word, Outlook, PowerPoint).
5. Communication and Collaboration: Excellent communication skills and the ability to work well in a team-oriented environment.
6. Deadline Management: Demonstrated ability to manage multiple tasks and deadlines in a fast-paced setting.

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What you’ll do

• Own and govern the Build process for an NixOS / Nix based Docker/OCI Image including but not limited to:
  • Automation to build and release a new image
  • Artifacts repositories contents
  • Compliance processes
• Own custom build packages repository’s structure, content and intake process
• Review and act as Gatekeeper for contributions by Development teams
• Consult Development teams in case they need assistance/deeper knowledge how to use the framework or implement a change
• Troubleshoot issues, provide practical solutions to reported bugs, and continuously adapt to the evolving technological landscape · Monitor and support the development incident queues
• Address and resolve customer cases
• Collaborate and communicate with the Development teams, Product Support and Customers
• Suggest and implement improvements based on customer feedback and incident analysis
• Facilitate knowledge transfer within the teams and contribute to internal knowledge base
• Troubleshoot issues, provide practical solutions to reported incidents, and continuously adapt to the evolving technological landscape

What you bring

• Bachelor’s degree. Alternatively, high school diploma in Computer Science, Mathematics, Engineering, or related subject
• Experience building software from source code
• Experience with git source control management, build and delivery infrastructure
• Functional programming experience
• Experience in network technology (TCP/IP protocols, DNS, OSI model, routing etc. especially in the context of Unix-like operating systems)
• Experience with different tools/services in Linux Operating Systems that make up the OS apart from the Kernel e.g. systemd, package managers (apt, dnf, etc.)
• Experience with Docker/OCI containers, image building and release procedures
• 3+ years of experience working with Linux/Unix based systems
• 3+ years of experience in Technical Support, Software Development, IT or Quality Assurance
• Good analytical and problem-solving skills
• Proven experience with Knowledge Management strategies and multi-channel customer support (Chat, Virtual sessions, etc.)
• Fluency in English
• Excellent communication skills (mail, phone and face-to-face)
• Team player passionate about own’s work and impact, self-starter who contributes to a positive atmosphere in the team

What gives you an advantage:

• Experience coding in Python, Ruby, BASH, Haskel or similar functional languages
• CI/CD best practices, automation environments, IaC (Infrastructure as Code) concepts and tools knowledge like Jenkins, GitHub Actions, Azure DevOps, Terraform, Vault, etc.
• Experience with cloud development, distributed systems, and cloud platforms such as SAP BTP, AWS, Azure, GCP or Alibaba Cloud
• NixOS ecosystem knowledge gives you extra points
• Another bonus is involvement in open-source development

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Job Segment:Cloud, Embedded, Manufacturing Engineer, Testing, Open Source, Technology, Engineering