Digital Customer Success Manager D-csm - jobs at Sap in Bulgaria, Burgas

Our inclusion promise

Successful candidates might be required to undergo a background verification with an external vendor.

What you'll do

In your new role you will have the opportunity to dive into various topics based on your individual interests and skills. This targets primarily supporting our team in driving key strategic initiatives across the company. Your responsibilities include:

• Assisting in research, analysis, and development of strategic documents and assets - ideally with the use of modern AI tooling
• Content management including slide and text reviews, social media posts, slide designs, video editing - ideally with the use of modern AI tooling
• Supporting cross-functional communication, collaborating with different departments including executive communication
• Preparing reports, presentations, and project documentation on executive level
• Helping track project progress and ideating improvement opportunities
• Office assistance for administrative tasks
• Executing small task on your own with guidance form the team

What you bring

• Student (f/m/d) at a university or a university of applied sciences for all fields of study (e.g. business administration, information systems, marketing, economics)
• High level of motivation, creativity, self-organization, and open to learn new things
• Language skills: Fluent in English, German as a plus
• Positive work attitude and a real team player
• Experience with office software
• Readiness for a blend work experience with both virtual and on-site phases (Walldorf or St. Ingbert office)
• Availability to grow into your role along your studies for real growth opportunities

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.

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What you’ll do:

As a
Senior Enterprise Architect - RISE (f/m/d),you will develop a comprehensive enterprise architecture model for our customers aligning with their enterprise goals, collaborate with virtual account teams (VAT) as a transformation partner. You will drive the value realization and the solution adoption and lead activities such as:

• Guide customers through their cloud journey (with special focus on adopt and derive), starting with Enterprise archetypes and scaling digitally.
• Provide enterprise architecture guidance using RISE with SAP methodology and Clean Core principles to ensure that every customer benefits from SAP‘s cloud qualities.
• Act as the Transformation Partner for the CIO or other CxO, driving architecture effectiveness.
• Support adoption, identifying and mitigating technical adoption risks.
• Enhance impact on customer’s business goals by driving value realization through solution adoption and consumption of capabilities
• Bundle customer expectations and align business goals in a tangible enterprise level success plan to monitor and validate KPIs & value drivers to enable value-driven business transformation with value framework
• Serve as a trusted advisor, ensuring secure, reliable, and flexible cloud environments for mission-critical processes.
• Through governance, involve and engage relevant stakeholders within and outside the customer organization to enhance value realization, establish a common perspective on customer business goals and value drivers across solution areas to provide customer context to all teams, enhancing customer proximity and experience.
• Align customers and partners with SAP’s Clean Core strategy, accelerate BTP adoption and promote SAP best practices.

Transformation, Architectural & Solution Skills:

• Experience delivering enterprise business transformation projects and aligning customer priorities with target architecture and roadmap.
• In-depth knowledge of the SAP Solution Portfolio and Enterprise Architecture Framework (North Star).
• Experience with Business Technology Platform components (application development, automation, data and analytics, integration, AI) and practical experience with S/4HANA applications.
• Strong understanding of Cloud & Clean Core Strategy, familiarity with SAP LeanIX, Signavio, and Cloud ALM.
• Knowledge of SAP's Business AI roadmap, including identifying use cases and piloting AI-driven solutions to enhance business processes.
• Expertise in SAP Integration and Extensibility Advisory Methodologies.
• Understanding of SAP’s value framework, value drivers and business case creation with e.g. VLM (SAP value lifecycle manager)

Must-Have Requirements:

• 5+ years in customer experience roles (e.g., Program Manager, Architect), with experience in end-to-end architectural design for hybrid solution landscapes.
• Extensive knowledge of SAP Enterprise Architecture Framework and Toolset, and experience with BTP components and services such as application development, automation, data and analytics, integration, and AI capabilities.
• Proficiency in SAP Integration and Extensibility Advisory Methodologies and Clean Core principles.
• S/4HANA technical or/and SAP S/4HANA application/functional knowledge/experience.
• Excellent communication, influencing, and negotiation skills ( in English & German ) at the senior management and C-levels, both within an IT team and across business functions.
• Mindset for Strategic Thinking, Continuous Learning, and Business Acumen.

Nice-to-Have Requirements:

• Knowledge of on-premise and corresponding SAP cloud solutions.
• Professional training and certification (e.g., SAP Enterprise Architecture Framework featured by LeanIX EAM, SAP Certified Professional-Enterprise Architect [P_SAPEA_2023], TOGAF) as a plu

If the words “innovation”, “agility” and “personal responsibility” in a multi-disciplinary and international environment appeal to you, then BT&A is the right place for you

The salary, exceeding the collective agreement, starts at a gross amount of €60.000 (excluding bonus) and varies according to individual qualifications and work experience.

We win with inclusion

Successful candidates might be required to undergo a background verification with an external vendor.

Job Segment:Information Technology, IT Architecture, Cloud, Developer, ERP, Technology

What you'll do

In this role you will contribute to strategic communications activities and support various projects within SAP’s partner business organization covering the Middle & Eastern Europe (MEE) region.

• Support internal and external communications activities.
• Help organize internal and external meetings and events.
• Project tracking, milestone management, and preparation of internal updates and presentations.
• Cross-team support in daily business activities.
• Assist with project coordination, planning and management.
• Maintain project documentation and ensure deadlines are met.
• Work independently while maintaining strong coordination with team members and stakeholders.
• Content creation and creative writing tasks (e.g., internal presentations, LinkedIn posts).
• Coordinate and track timelines, deliverables, and stakeholders for recurring communications and business projects (e.g., newsletters

What you bring:

The ideal candidate is someone who takes initiative, perseveres, and stays curious. You like to work on meaningful projects across teams and are energized by lifelong learning and working in a dynamic, international environment.

• Student (f/m/d) at a university or a university of applied sciences
• Preferred fields of study: communications, marketing, business, or related field
• Excellent interpersonal, verbal, presentation, and writing skills with creativity and an eye for detail in content, design, and visual storytelling
• Positive, adaptable critical thinker with initiative and strong attention to detail
• Capable of managing multiple priorities in a fast-paced environment
• Able to build positive working relationships across teams, functions, and cultures
• Proficient in Microsoft Office tools, especially PowerPoint, Outlook, Word, Excel, SharePoint
• Language skills: very good verbal and written English; German or other European languages are a plus

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Job Segment:Regional Manager, Marketing Communications, Project Manager, Communications, ERP, Management, Marketing, Technology

What You’ll Do

As a CSM within the SAP Academy for Customer Success, you will be responsible to:

• Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.
• Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
• Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

CSM focus areas:

F&S) –Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.

• S/4HANA Finance
• Finance & Quote to Cash(Q2C)

What You Bring

• 2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
• Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.
• A cooperative and productive approach to working relationships, internally and externally.
• A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
• An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
• A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
• Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
• Proficiency in English to engage with our global network
• Proficiency in Norwegian

We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note the in-person component is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations.

During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program.

Our inclusion promise

Successful candidates might be required to undergo a background verification with an external vendor.

What you'll do:

Are you passionate about software development and eager to work on real-world products? As a working student in our product development team, you will play an essential role in bringing innovative features to life, working closely with our product management team to understand requirements and translate them into high-quality code. You will contribute to building and improving our software using JavaScript and TypeScript, ensuring it meets the needs of our customers.

You can also be involved in testing AI use cases, contributing to the next generation of features in our product. Your insights will help shape how AI is integrated, driving innovation and product relevance for the future.

Working in an agile environment with 2-week sprints, you'll experience firsthand how iterative development leads to continuous improvement, allowing you to quickly see the results of your efforts and learn from them. By taking part in this dynamic process, you’re not just coding—you’re helping our customers by delivering features that optimize product performance and enhance user satisfaction.

What you bring:

• Student (f/m/d) at a university or a university of applied sciences
• Preferred fields of study: software programming & design, data warehouse, business intelligence
• Computer skills: JavaScript, TypeScript, Node.js
• Language skills: fluent in English, German
• Soft skills: team player

Others (optional):

• Basic knowledge of agile methodologies
• Ability to create and analyze Dynatrace dashboards for performance improvements

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Job Segment:Developer, Cloud, ERP, Testing, Product Development, Technology, Research

What you'll do

• Supporting the team with project coordination
• Organizing and monitoring project follow-up tasks like important Security actions or landscape tasks
• Supporting our team with Jira maintenance and wiki documentation
• Supporting in Data Analysis and Reporting go get transparency
• Working in a cross-unit team on overarching topics like cross-Security, cross-Compliance, cross-Project Execution

What you bring

• Student (f/m/d) at a university or a university of applied sciences, preferably informatics, economics or similar
• Interest in cybersecurity and compliance
• Computer skills: MS Office. Project mgmt. and/or Jira is a plus
• Language skills: Fluent English and German
• Soft skills: Team player, good organizational skills, fast learner.
• Others: More than 1 semester of studies to finish is a must, students in last semester will not be considered
• Presence in the office in St.Leon-Rot one time per week is desirable due to team meetings

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.

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