Cloud Product Support Associate - Sales Service jobs at Sap in Bulgaria, Burgas

Our inclusion promise

Successful candidates might be required to undergo a background verification with an external vendor.

Compensation Range Transparency:The annualbase salary range for this position is146,078 - $180,576.the annualized compensation range inclusive of base salary and variable incentive target for the career levelapplicable to the posted role. The targeted combined range for this position is$146,078 - $205,200and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements:

Philadelphia

What you'll do

In your new role you will have the opportunity to dive into various topics based on your individual interests and skills. This targets primarily supporting our team in driving key strategic initiatives across the company. Your responsibilities include:

• Assisting in research, analysis, and development of strategic documents and assets - ideally with the use of modern AI tooling
• Content management including slide and text reviews, social media posts, slide designs, video editing - ideally with the use of modern AI tooling
• Supporting cross-functional communication, collaborating with different departments including executive communication
• Preparing reports, presentations, and project documentation on executive level
• Helping track project progress and ideating improvement opportunities
• Office assistance for administrative tasks
• Executing small task on your own with guidance form the team

What you bring

• Student (f/m/d) at a university or a university of applied sciences for all fields of study (e.g. business administration, information systems, marketing, economics)
• High level of motivation, creativity, self-organization, and open to learn new things
• Language skills: Fluent in English, German as a plus
• Positive work attitude and a real team player
• Experience with office software
• Readiness for a blend work experience with both virtual and on-site phases (Walldorf or St. Ingbert office)
• Availability to grow into your role along your studies for real growth opportunities

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.

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• This role is based in the SAP Labs offices in São Leopoldo (BR).

Required Skills

• Bachelor's degree or higher in computer science, engineering, business, or related field.
• Experience from the use of SAP Activate methodology, tools, and best practices in full lifecycle customer engagements.
• Strong customer centricity: observant and able to draw conclusions about what is best for the customer.
• Excellent proven communication, presentation, and interpersonal skills.
• Ability to learn new techniques and tools quickly and leverage them in daily work.
• Excellent communication in English, both written and spoken.
• Demonstrated experience and willingness to work across time zones and cross cultures.
• Ability to work in a fast-paced, dynamic, and collaborative environment.

Preferred Skills

• Previous demonstrated experience in the design or creation of implementation methodologies for cloud solutions.
• Experience in Product Management or related areas is a strong plus.
• Proven experience in implementing SAP cloud products and solutions, including SAP S/4HANA Cloud, SAP SuccessFactors, SAP Concur, etc., is a plus.
• Proven ability to work across organizational boundaries.
• Good understanding of the SAP software development life cycle.
• Practical application of Scrum methodology and agile scaling frameworks is a plus.

You must have a passion for our state-of-the-art products, combined with knowledge of the solution implementation processes and market requirements. We expect an open mindset and passion to innovate, especially in the optimization of implementation cost, elimination of waste, simplification, automation, and the ability to drive and coordinate execution.

In this role, you will:

• Efficiently identify and document customer needs and requirements in close interaction with SAP Activate team colleagues, customers, and ecosystem partners.
• Analyze usage patterns, formulate hypotheses, and define how to adjust the content to better serve the customer’s needs.
• Apply the Design Thinking mindset to drive customer-centric innovation of the SAP Activate methodology.
• Engage with and influence a broad set of contributors and experts across the SAP organization to drive the design and realization of implementation guidance.
• Proactively partner with SAP experts to drive the development of the methodology guidance and implementation accelerators.
• Actively work on developing and optimizing SAP Activate methodology content with support from SAP experts across a range of solutions.
• Drive adoption of SAP Activate through an active engagement with the SAP Community, supporting the delivery of rollout materials, videos, and enablement sessions for customers and partners.

• 7+ years of experience in developing implementation methodologies as a SAP product manager, experience in delivery of SAP projects as part of SAP Services as an application/technology consultant, service delivery expert, solution architect, or project manager. Or similar experience with an SAP implementation partner.

• A flexible and diverse work culture.
• A chance to work with some of the best minds in the industry.
• An opportunity to shape the future of SAP and how it serves its customers.
• A career path that allows you to grow and learn.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.Requisition ID: 434926 | Work Area: Solution and Product Management | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

• Orchestrate the cloud selling motion with some of SAP’s largest, most complex, and strategic customers
• Act as a subject matter expert / trusted advisor in sales cycles.
• Leverage and coordinate cross-functional teams (Account Managers, VAT, Partners) to efficiently navigate complex sales cycles.
• Build the vision and identify expansion opportunities within the existing customer base.
• Provide direction to strategic account plans, including customer profiles and targeted programs by working closely with regional sales, marketing, pre-sales, and various other teams.
• Execute demand generation programs in each region to support RISE budgetary goals.
• Develop and deploy enablement sessions for internal and partner sales teams to supplement and grow their selling skills.
• Identify, analyze, and secure RISE renewals and drive increased transactional RISE revenue.
• Drive demand and pipeline acceleration initiatives to support revenue growth.
• Identify and execute on expansion opportunities across the product suite (e.g., secondary MOVE scenarios, switch motions).
• Prioritize net revenue retention growth through cross-sell and up-sell strategies over direct involvement in renewal analysis and closure.
• Collaborate with other roles (e.g., EA-RISE) who are primarily responsible for churn prevention and securing renewals during the ADOPT and DERIVE phases.

• 8+ years of experience in sales of business software/IT solutions.
• Strong knowledge of the SAP solution offering (including Service and Support).
• Proven track record in business application software sales.
• Demonstrated success with large complex transactions and lengthy sales campaigns in a fast-paced, consultative, and competitive market.
• Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based solutions.

• Deep understanding of the specific solution portfolio. (Cloud ERP Private)
• Broad understanding of SAP solution portfolio (Business Suite), specifically domains like BTP, BDC, BTM and Business AI.
• Established relationships with SAP MU leadership, account teams, and Industry teams.

• Demand Generation, Pipeline, and Opportunity Management.
• Develop an opportunity plan containing the value proposition.
• Work with wider account teams on sales campaigns.
• Strong sales skills to identify opportunities for Move/Expand accounts.
• Engage with customers during Select and identify cross-sell/up-sell opportunities.
• Deep knowledge of how companies operate, including business models, strategies, and end-to-end business processes.

• Excellent verbal and non-verbal communication skills.
• Strategic thinker with a high degree of creativity and innovation.
• Excellent executive presence.
• Results-driven.
• Highly trusted as a subject matter expert, positioning the value of modernized ERP and new operating models.

To be successful in this role, the Accelerated Sales Expert must:

• Orchestrate internal resources to deliver an executive and tailored Point of View leading to an accelerated sales motion.

• Position as a subject matter expert, demonstrating the value of modernized ERP and innovative platforms.
• Demonstrate ability to challenge customers' status quo and position RISE as a journey to the Business Suite.

We win with inclusion

Philadelphia

About the Role

A holistic business transformation is about changing the whole culture and mindset of an enterprise. It’s about redesigning your business processes. It’s about adopting new technologies – to unlock new ways of running your business and stay ahead of your industry. To truly transform your business at your speed and terms, you need more than Infrastructure-as-a-Service or Software-as-a-Service. You need a holistic offering. What you need is Business Transformation-as-a-Service.

What You’ll Do

This is a customer-facing role focused on Strategic Customers where you will support broader virtual account teams during the entire sales cycle of a Cloud deal. The following are the key tasks that this role will perform:

• Present RISE Private Cloud offering, technical details, and engagement model to internal and external stakeholders.
• Build customer-specific cloud roadmaps to support cloud adoption and Business Transformations
• Gather as-is technical requirements and map them to to-be Enterprise cloud architecture
• Assess customer security and network requirements to make sure the SAP security architecture framework can meet customer requirements
• Work with SAP delivery and engineering teams to address customer-specific requirements
• Present the value proposition for SAP private cloud on Hyperscale clouds like Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP)
• Conduct Technical Assessment workshops with customers to define the future Cloud architecture and support the migration roadmap together with partners, System Integrators, and or SAP Professional Services
• Guide customers on all technical aspects like Business Continuity, Security & Compliance, Networks, etc
• Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required
• Act as Trusted Advisor to VAT and assigned customers on all technical aspects of SAP RISE

What You Bring

• High proficiency in customer communications and presentations is required
• High proficiency in the SAP product portfolio, offerings, and industry solutions
• Good understanding of SAP solutions (releases, platform interdependencies, etc.)
• Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment.
• Good understanding of capabilities of at least one Hyperscale Clouds (AWS; MS Azure or GCP)
• Ability and willingness to be part of a global team of Cloud Architects
• Willingness to undertake customer-related travel on short notice
• Fluency in English is a MUST, any other language is an asset
• 2+ years of customer-facing pre-sales and cloud architecture role is an advantage
• 5+ years of customer-facing SAP Technical Consulting experience
• 5+ years of solution design, enterprise architecture, and or SAP implementation
• SAP NetWeaver, OS/DB migration, SAP HANA, TOGAF certifications are a plus
• Experience and certifications with IaaS Providers (AWS, MS Azure, or GCP) are a big advantage
• SAP HANA and S/4 HANA skills would be very helpful but not mandatory
• Cloud security including Cyber Security, Encryption, and key management knowledge is preferred

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Philadelphia

What You’ll Do

As an APM within the SAP Academy for Services & Consulting, you will be responsible to:

• Successfully complete a 12-month learn-apply program, which includes classroom phases and field phases with your field team, that enhances your support in the APM role, a critical customer-facing function within our dynamic Customer Services & Delivery organization.
• Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Enhance skills around our solution portfolio, managing customer retention, and driving value realization.
• Receive onboarding in your local market with on-the-job training and mentoring by a senior APM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

What You Bring

• Bachelor's or Master’s Degree: Business Administration with an emphasis on Finance, Project Management, or related.
• 2–3 years of corporate work experience working with SAP Enterprise, Industry, Platform, and SaaS Solutions, with exposure to third-party and partner technologies.
• Fast learner with a strong foundation in SAP technologies, project coordination, and delivery support, including tracking, reporting, and process improvement.
• Proficient in Microsoft Excel (or comparable tools) with an analytical, detail-oriented mindset and experience managing data-driven reporting.
• Excellent communicator with strong interpersonal, written, and presentation skills; builds trust with stakeholders and adapts quickly to dynamic environments.
• Self-motivated team player who can also work independently, take initiative, and manage multiple priorities with a customer-centric approach.

During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

San Jose
Palo Alto