Technical Support Engineer - Public Cloud Erp Sustainability jobs at Sap in Brazil, Itaituba
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Brazil
Itaituba
74 jobs found
14.09.2024
SAP
SAP Technical Support Engineer - Public Cloud ERP Sustainability Brazil, Pará, Itaituba
Analyze and resolve customer incidents using knowledge databases and debugging skills. Report errors and suggest possible resolutions to development support teams. Provide consultation to customers on procedural issues and queries....
Deliver Core Customer Support;. Proactive Support and Innovation Activities;. Embrace Continuous Learning Culture;. Focus on the best Customer Experience in all customer interactions. Handle sensitive escalated customer issues in team...
Investigate, analyze complex, real world, unique problems; and resolve critical system issues. Think independently and apply effective problem-solving skills. Technical problem-solving & debugging. Collaborate and engage in constructive technical discussions...
Own and manage concurrent incidents in a ticketing system. Provides solutions to technical issues impacting customers’ business processes and their ability to conduct commerce through SAP Ariba applications. Adheres to...
Support customer facing role colleagues and their customers through their outcome success plans by providing expert advice and guidance. Be skilled in and deliver Customer Engagement Support (CES) services. Create...
Enable customers to implement and operate their SAP solutions efficiently by providing state-of-the-art support services. Perform root cause analysis and provide solutions in complex environments for specific fields/areas. Diagnose, research,...
Continuously monitor and guarantee the fulfillment of Service Level Agreement (SLA) by monitoring the incidents queue. Conduct comprehensive root-cause analysis of product and configuration issues that have been reported by...
Analyze and resolve customer incidents using knowledge databases and debugging skills. Report errors and suggest possible resolutions to development support teams. Provide consultation to customers on procedural issues and queries....
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