Digital & Crm Executive 2yrs Contract jobs at Samsung in Singapore, Singapore

Role and Responsibilities

• Product Ownership: Manage end-to-end product lifecycle including forecasting, pricing, channel strategy,positive contribution towards the achievement of key KPIs for assigned TV category.
• Market Intelligence: Analyze consumer trends, competitor landscape, and conduct regular competitor product benchmarking to measure price index. Through these category insights, work with Senior PM to define winning product strategies.
• Launch Management : Drive product launches with full accountability for timelines, positioning, pricing and develop go-to-market plans.
• Drive Sell-out & Promotion Management : On-going monitoring of sales situation and initiate programs to sustain sales and market share. Monitor program effectiveness.
• Cross-Functional Collaboration: Partner with sales, trade marketing and marketing communications teams to execute promotional strategies and campaigns.
• Online Drive:Work closely with online team to build campaigns and improvement plans to achieve online sales target.
• Demand Planning & managing SCM KPIs:Work closely with SCM manager to ensure accurate sell-in/out forecast, healthy channel WOS and manage aging inventory.
• Business Health : Work together with Senior PM to maintain overall category health
• Any other Ad Hoc duties and reporting

Skills and Qualifications

• Minimum Bachelor's degree, preferably in Business Management / Marketing
• 1-2 years of experience of marketing/product management in consumer electronics or fast-moving industries would be an advantage
• Excellent communication and presentation skills.
• Proficiency in Excel and PowerPoint.
• Commercial acumen, analytical mindset, and a passion for technology and innovation.
• Good business planning, project management and execution skills
• Good communication, presentation and interpersonal skills
• Able to strive in a face paced environment

Service Quality Management

• Monitoring and Reporting of service KPI’s
• Analysis, sharing root cause, improvement plan
• Able to provide minor troubleshooting and assisting on product related issues
• Provide Technical assistance onMobile Products (Mobile phone, Tablet, Wearables) or CE Products (VD & DA)to our Authorized Service Centre and Contact Centre
• Ensures high level of quality service is achieved so as to enhance Samsung customer experience
• Conduct product training and transfer knowledge to Service Centre and Contact Centre

Quality Monitoring

• Monitoring of Mobile productor CE productquality
• Sharing insights information, co-worked with factory for improvement plan
• Observe quality issue trend and report to management
• New model status monitoring
• Liaising with HQ and follow up quality related matters

Other Activities

• Attend On-site Premium Products/SmartThings service/repair activities when required
• Attend On-site job related to PL (Product Liability)
• Assisting on stock counting of In House consignment stock
• Assisting on bi-annual parts stock counting in warehouse
• Support scrapping of used product / parts at In-House office
• Support on product quality inspection and rework

Assist in other ad hoc projects as and when required

Skills and Qualifications

• At least 3 years’ experience in Electronics after sales industry and customer centric environment
• Technical and product knowledge with troubleshooting skillset
• Conducting Technical training to vendors
• Experience in data analyzing , produce report and communicating actionable insights to subsidiaries and management
• Good problem solving skills such as prioritization, critical thinking and hypothesis development
• Must be self-motivated, organized, and able to work without direct supervision
• Outstanding multi-tasking and teamwork capabilities

Role and Responsibilities

Manage daily operations and accounting functions of Finance and Accounts department to ensure smooth operation of the department.

Month-end closing activities which include accruals and management fees calculation for the cost-share.

Process inter-co billings and ad-hoc manual invoice/credit note.

Monthly collate and preparation of Financial Risk report to provide recommendations for improvements.

Review of monthly GST currency translation.

Perform other ad-hoc tasks assigned from time to time.

Skills and Qualifications

• Minimum Diploma/Degree in Accountancy or equivalent certification.
• Possess a minimum 3 years’ experience in Accounting.
• Proficient in SAP system and Microsoft Excel.
• Strong attention to details and meticulous with numbers / data.
• Possess desire to problem solve, resourceful nature.

Store Upkeep and Visual Merchandising

• Provide strategic input on new ideas and trends to innovate POSM plans, enhancing commercial effectiveness

• Manage POP materials, including localization, production, execution and timely nationwide rollout
• Ensure overall cleanliness and tidiness of concept zones and general display areas
• Monitor display and fixture conditions; coordinate maintenance through appointed agencies to resolve retail defects
• Enforce retail execution standards:
  • Correct placement of props
  • Activation of video screens
  • Adequate catalogues replenishment and general upkeep

Assets Management

• Track and manage all fixture and endcap deployments
• Ensure brand signage and lighting levels comply with HQ visual merchandising standards and guidelines

Display Set Management

• Propose and optimize floor plans based on product mix and store profile
• Issue, track and follow through on display set targets and completion timelines
• Main accurate overview of active SKUs (display vs sales run rate)
• Track monthly display share performance for Samsung and key competitors

Events and Activations

• Plan and execute all assigned activations in line with brand standards, including planogram planning and on-ground delivery
• Monitor onsite setup and execution for events, roadshows and activations
• Provide innovation-driven ideas to elevate POSM strategy and activation impact
• Manage digital assets execution for all Samsung-owned digital screens, adhering to HQ guidelines
• Coordinate with external agencies to ensure on-time, high quality deployments, driving retail excellence and competitive advantage through design thinking

Others

• Manage billing, invoicing and all related administrative processes
• Work closely and communicate effectively with internal and external stakeholders
• Perform all other duties as assigned

Skills and Qualifications

• Diploma / Degree holder with at least 2-3 years of relevant working experience in Retail Operations role
• Have strong commercial sense and analytical mind
• Must be a team player and strong influencing skills and able to work under tight schedules
• Good communication and interpersonal skills

Performance Marketing & Paid Media

• Work together with agencies to strategically plan, execute and optimise multi-channel paid media campaigns across platforms such as Google Ads, Meta, TikTok, programmatic networks and other relevant digital channels
• Ability to understand key performance metrics and optimise towards CPO, ROAS, CTR, CPC and conversion rate
• Conduct A/B testing on ad creatives and copy to enhance campaign effectiveness and improve user experience
• Monitor and analyse campaign reports and translate into meaningful campaign insights to drive business decisions
• Collaborate with internal teams to ensure a seamless 360 campaign efforts for key product launches

CRM

• Use of CRM tools and platforms to drive customer segmentations, nurture leads and grow retention base
• Support in planning and launch CRM campaigns focused on customer retention, upselling and drive switch
• Track and analyse CRM performance trends and identifying key opportunities for improvement
• Support in maintaining database hygiene

New Programs and Campaign Management

• SmartThings – plan and execute full 360 campaign for SmartThings to drive and achieve overall KPIs
• Cross-Functional Collaboration with internal and external stakeholders to ensure campaign cohesion and timely execution across all touchpoints
• Maintain regular communication with senior leadership and cross-functional teams to deliver overall campaign performance updates, GTM/Optimisation plans, derive insights to shape decision-making and alignment

Reporting and Optimisation

• Develop and maintain comprehensive performance dashboards and reports on a regular basis
• Stay up-to-date on emerging trends, tools and best practices in digital marketing

Skills and Qualifications

• Degree in Marketing or a related field
• Up to 2 years in digital marketing or marketing support role
• Basic understanding of key digital marketing channels such as paid search, social media, digital content strategy and CRM
• Basic analytical mindset with the ability to draw insights from campaign data
• Eagerness to learn and grow in a fast-paced digital environment

Role and Responsibilities

Key Roles & Responsibilities:
• This role is to process marketing and sales budget programs of MX division for advanced planning and operation with guides from Business Planning manager
(creating of program details in ERP)
• To complete transactions / claims on time
• Managing and processing of external invoices and expenses• Analyze sell out numbers from system (GSCM, MCS) and compare with received evidence from partners’ claims for promotion results.
• Maintain and upkeep proper & accurate documentation with thorough checking and verification of all the claim evidence to ensure no fraud and mistakes
• Contact & liaise with customers (Disty / Direct account / Indirect account) to communicate and check on invoices / documentation in order to complete the claims to maintain proper book keeping record of all claims by account based on request from Key Account Managers

Skills and Qualifications

• Develops professional expertise by complying with company policies and procedures

• Works on problems of moderate scope where analyzing situations or data requires a review on various factors

• Exercises judgment within defined procedures and practices to determine appropriate action

• Normally receives general instructions on routine work with detailed instructions on new projects or assignments

• Generally requires a bachelor's degree with a minimum 2 years related experience, or advanced degree without experience

Role and Responsibilities

• Source, engage and attract top talent for open roles mainly across Singapore
• Partner with and build relationship with business leaders to develop a deep understanding of their requirements and priorities, and bring speed and great quality in hiring process.
• Manage the end to end recruitment cycle from job intake, job posting and sourcing, interview arrangement and offer management.
• Maintain a proactive pool of external talents and keep abreast of talent market trends to ensure that Samsung remains competitive.
• Be an ambassador of Samsung and share our value proposition to strengthen our employer brand in the market.
• Initiate and take part in any talent acquisition-related projects such as campus recruitment and partnering with employer branding team.

Skills and Qualifications

• At least 6 years recruitment experience in fast-paced agency and MNC environments.
• A consistent track record of success in a metrics or goal-based recruitment setting.
• Strong time-management and organizational skills.
• Strong focus on delivering results and managing stakeholders.
• Experience in using Workday as an ATS is welcome but not mandatory.