Manager Marketing Communication jobs at Samsung in Malaysia, Kuala Lumpur

Role and Responsibilities

• Report to the President of Malaysia subsidiary.
• Manage & responsible for overall sales, marketing, merchandising, inventory and business performance for Samsung Malaysia AC business.
• Liaise with inter-department, HQ and RHQ to align and to responsible for AC business strategy & planning, new initiatives, and projects
• To ensure effective communication between business units for stock planning, inventory management, sales forecast accuracy & out of stock management.
• P&L simulation for total AC business.
• Prepare business reports & management reporting in Korean for local management, RHQ and HQ on timely basis.
• Work closely with local members with good team spirit to grow AC business together
• Other tasks assign by management.

Skills and Qualifications

• Candidate must possess at least a Bachelor’s Degree, Post Graduate Diploma, Professional Degree in BusinessStudies/Administration/Managementor equivalent.
• Minimum 12 years of working experience in the related field is required for this position.
• Preferably candidate with AC business or strategy background.
• Sufficient organizational skills and ability to carry out multiple and intricate tasks.
• Strong collaboration required to work with different business units, HQ & RHQ.
• Korean Speaking is required for the role.
• Excellent in MS Office and people management skill.

Position Summary

Role and Responsibilities

• Lead the end-to-end planning and execution of integrated marketing strategies across ATL (TV, radio, print), digital (social, programmatic, content), and on-ground activations, ensuring consistent brand voice and alignment with business goals.

• Champion the development and execution of brand and corporate marketing campaigns, driving consumer awareness, brand equity, and sales conversion through a holistic 360° approach.

• Drive strategic media planning and buying, working closely with external partners, including press, online media, magazines, POSM vendors, outdoor advertising, event agencies, and public relations consultants to negotiate cost-effective and impactful placements.

• Collaborate cross-functionally with internal teams, including product marketing, retail, digital, and sales teams to ensure campaigns are aligned with business strategies and product roadmaps.

• Serve as the primary liaison with creative and media agencies, managing the briefing process, reviewing creative materials, and ensuring timely execution and delivery.

• Oversee campaign performance tracking, leveraging market insights, competitor intelligence, and campaign analytics to measure effectiveness and drive continuous improvement.

• Manage and optimize the annual marketing budget, ensuring efficient allocation of resources while maximizing return on marketing investment (ROMI).

• Support the execution of brand-led events, product exhibitions, sponsorships, and other experiential marketing programs to engage consumers and elevate brand perception.

• Ensure consistent internal communication across departments, enabling alignment and smooth execution of marketing initiatives from planning through to post-campaign evaluation.

Skills and Qualifications

• Bachelor’s Degree in Marketing, Mass Communication, or a related discipline.

• Minimum 8 years of experience in a consumer industry marketing role. Candidates from advertising agencies, telecommunication, or FMCG industries are strongly encouraged to apply.

• High adaptability to adjust to changing market conditions and emerging technologies

• Excellent communication and interpersonal skills with good organization and planning skills

• Proficient in Microsoft Office Suite – Word, Excel, PowerPoint.

• A creative, proactive team player who can work independently and manage tight timelines.

Role and Responsibilities

• Lead account management responsibilities for key local insurance provider relationships to establish, manage and grow device protection and service solution offerings. This includes:
  • Managing day-to-day partner engagements with key partners, including sales performance reviews, commercial negotiations and contracts, go-to-market planning, co-marketing, solution planning, and trouble-shooting
  • Exploring new sales programs and revenue models with partners

• Run day-to-day Samsung Care+ program performance tracking and analysis
• Identify and project manage new local initiatives, from concept development and planning to activation and performance tracking, responsibilities would include:
  • Conducting market research, competitive landscape analysis, and partner evaluations to develop new business program models and success cases
  • Developing and evaluating new business concepts and programs, evaluating program feasibility and business impact. Areas of exploration can include rental, subscription or guaranteed value programs, and device refurbishment
  • Running pilot programs with partners to test new concepts and track and report performance to key internal / external stakeholders
  • Creating program guidelines and support program implementation at scale

• Facilitate cross-functional alignment to drive Samsung Care+ programming across key organizations including device sales teams, legal, finance organizations, field service, retail and channel manage organizations
• Liaise with global and regional counterparts to align on global/regional directions and report local updates and program performance
• Develop and present Samsung Care+ program updates, new business / program plans, product performance to local key senior stakeholders

Skills and Qualifications

• Ideal candidate will have sales and/or business development experience in carrier/retail business, electronics/mobile manufacturing, and/or device insurance
• Experience / understanding of mobile care programs and customer service repair programs and processes, including device trade-in
• Experience with retail channel and/or carrier operations including field force management, promotion mechanisms and processes, performance tracking etc. is highly preferred
• Experience with local insurance companies or third-party administrator (TPA) partners
• Experience negotiating and managing commercial partner agreements
• Familiarity with mobile OEM device supply chain process
• Knowledge related to repair and distribution of refurbished phone markets will be beneficial
• Proven ability to navigate organizations and drive implementation
• Proven track record of successfully managing senior-level relationships both internally and with external customers and partners to deliver sales
• Analytically adept to inform logic with data
• Proficient with MS Power Point, Excel, and Word
• Excellent communication & collaboration skills
• Deep knowledge and previous strategic experience in mobile category desired

Role and Responsibilities

Product Strategy & Planning

• Develop and implement marketing strategies for DA products to achieve business targets.
• Conduct market research and competitive analysis to identify trends, customer preferences, and opportunities.
• Define product positioning, pricing, and value propositions.

Product Lifecycle Management

• Manage end to end from supply demand planning until the Go-to-Market execution.
• Manage product introductions, transitions, and end-of-life strategies.
• Coordinate with R&D and supply chain to ensure optimal product availability.
• Monitor product performance and recommend improvements based on market feedback.

Go-to-Market & Launch Execution

• Plan and execute product launches, including messaging, promotion, and retail activation.
• Develop sales and marketing materials for internal and external stakeholders.
• Work with media and advertising teams to create campaigns that drive awareness and demand.

Channel & Sales Support

• Collaborate with the sales team to develop strategies that drive sell-in and sell-out.
• Provide product training and key selling points to sales teams and retail partners.
• Monitor and analyse sales data to identify gaps and improvement areas.

Consumer Engagement & Brand Building

• Develop and manage digital marketing, influencer collaborations, and consumer promotions.
• Drive consumer education on product benefits through social media, events, and PR initiatives.
• Ensure brand consistency across all marketing touchpoints.

Stakeholder Management & Coordination

• Work closely with HQ, RHQ, and cross-functional teams to align product and marketing strategies.
• Manage relationships with retail partners, distributors, and agencies.
• Ensure compliance with global and local marketing guidelines.

Skills and Qualifications

• Bachelor’s degree in Marketing, Business, or a related field.
• At least 8 years of experience in product marketing, preferably in the home appliances or consumer electronics, FMCG industry.
• Strong business acumen with analytical and strategic thinking.
• Excellent communication and presentation skills.
• Ability to work in a fast-paced environment and manage multiple projects.
• Proficiency in market analysis, sales data interpretation, and marketing strategy development.

Role and Responsibilities

• Support SSC HR Head and part leads in achieving the key improvement initiatives required by HQ. This include conducting payroll audit activities in compliance with HQ standards.

• Drive operational efficiency by implementing process improvements and leveraging automation to streamline workflow.

• Drive HR systems automation or improvement projects, including business requirement gathering, testing and implementation.

• Mitigate operational risks related to HR services by implementation robust controls.

• Monitor KPIs for Service Excellence (SR on 4 hours/ 2days) and prepare monthly KPI report for HR SSC. Point of contact for HR service request system.

• Promote a culture of compliance, innovation and service excellence within the HR SSC.

Skills and Qualifications

• Bachelor’s Degree in relevant disciplines.

• HR Shared Service or BPO experience is preferred.

• Good understanding of HR and payroll operations, with proven track records in managing and achieving project milestones.

• Self-motivated and pro-active in resolving issues and identifying new opportunities for improvement

• Effective interpersonal skills, both written and spoken.

• Strong analytical and problem-solving skills. Able to work collaboratively with internal and external stakeholders to resolve issues/ problems.

• Strong proficiency in Microsoft Excel. Knowledge in Power Query and Power BI is an added advantage.

Role and Responsibilities

• Managing Operator Channel Account. Responsible for sales revenue, budget management and overall profitability

• Develop strong understanding and strategic focus of the Operator account. Build strong relationship from C-level to manager level and drive mid/long term strategic partnership through win-win initiatives

• Responsible for JBP process and development of full year strategic plan with partner. Establish joint scorecard to monitor progress

• Collaborate with internal cross functional team in product, marketing and retail in execution of new product launches and marketing initiatives

• Fulfilling the daily operations. Sales Generation, Client Servicing and relationship management of said accounts.

• Product Ranging and Launch. To Drive Full ranging with the said operators. (Retail and Enterprise) and successfully launch rollout.

• Sales Call Cycle. Weekly meeting to discuss on campaign planning. Sell in and Sell out Forecast, competitor’s analysis and roadmap progress to maximize sales opportunity.

• Documentation. Processing all client related documentation

• Quarterly strategy meeting planning and facilitation with HOD of Operators. Consensus management for operator channel with other KAMs.

• Joint Business Plan (JBP) custody and management to follow up on execution and track progress/result.

• Price Analysis custody with inputs from KAMs/PMs with review and recommendation

Skills and Qualifications

• Candidates must possess at least a degree in relevant field, MBA added advantage.

• Key Account Management Experience (Min 5 years), managing Operators (Maxis, Celcomdigi, Umobile etc)

• Strong presentation and negotiation skill

Role and Responsibilities

• Develop, implement, and enforce standardized project management frameworks, tools, and methodologies.
• Establish project governance structures, including risk management and decision-making processes.
• Define and maintain project management policies, templates, and documentation standards.
• Monitor the progress of all projects within the enterprise business to ensure adherence to timelines, budgets, and objectives.
• Provide regular project status updates, performance reports, and dashboards to stakeholders and senior management.
• Facilitate project reviews and post-mortem analyses to capture lessons learned.
• Allocate and manage project resources, ensuring optimal utilization and reducing bottlenecks.
• Facilitate cross-functional collaboration between project teams and departments.
• Act as a central point of support for project managers, providing tools, templates, and training as needed.
• Prioritize projects based on business goals, resource availability, and strategic importance.
• Ensure alignment between project portfolios and organizational objectives.
• Identify, analyze, and mitigate risks across the portfolio of projects.
• Develop contingency plans and risk registers to address potential challenges.
• Support on the event management as and when required.

Skills and Qualifications

• Bachelor’s degree in Business Administration, Project Management, or a related field.
• At least 5-7 years of experience in project management or PMO roles.
• Strong knowledge of project management frameworks and tools.
• Strong ability to analyze project data, identify trends, and recommend improvements.
• Excellent problem-solving and risk assessment skills.
• Strong verbal and written communication skills and ability to lead cross-functional teams and foster collaboration.
• Exceptional ability to prioritize, manage time, and meet tight deadlines.