Operation & Logistic Specialist jobs at Samsung in Italy, Milan

Role and Responsibilities

Develop and execute social media strategies aligned with brand and business objectives.

Plan, create, and publish engaging content (copy, images, videos, stories, reels) across key platforms (e.g., Instagram, Facebook, LinkedIn, TikTok, YouTube).

Manage the editorial calendar to ensure timely and consistent posting.

Monitor social media channels.

Coordinate social campaigns, including audience targeting through dedicated Agency.

Track, analyze, and report on key performance indicators, providing actionable recommendations.

Stay updated on emerging social media trends, tools, and best practices.

Skills and Qualifications

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Role and Responsibilities

Role and Responsibilities

What we need for this role

Bachelor’s degree in Business Administration, Risk Management, or related field (Master’s degree or professional certifications in compliance/risk management are a plus).

1–3 years of experience in risk management, internal controls, or corporate compliance (preferably within a multinational environment).

Solid understanding of corporate principles and risk management frameworks.

Excellent organizational, analytical, and problem-solving skills.

Strong interpersonal skills with the ability to work effectively across multiple functions and cultures.

High ethical standards, discretion, and integrity.

Proficiency in Microsoft Office and familiarity with risk/compliance management tools.

Fluent in English and Italian (both written and spoken).

Integrity and trustworthiness in managing sensitive information.

Ability to work under pressure while maintaining attention to detail.

What We Offer

Work continuity in a dynamic, multicultural and innovative setting.

Hybrid working and well being programs.

Training portals.

Lunch Card.

Skills and Qualifications

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Key Responsibilities:

• Supporting monthly Budget Process and actual closing, in respect of procedures and given target

• Managing all daily activities to support the definition of overall marketing budget

• Prepare dashboards(weekly/monthly/quarterly/yearly)and analyse and present relevant data

• Give support to monitor the maintenance of internal databases and collaborate to download data byaccount/model/distributionchannel.

Qualifications/Requirements:

• Educational Background: University Degree, preferably in Economics or Management Engineering.

• Professional Background: at least 2 years’ experience in controlling or business analysis roles.

• Computer Knowledge: Advanced Excel and PowerPoint.

• Language Knowledge: Good written and spoken English.

• Other: Relational and proactive skills, analytical mind-set and precision, goals oriented. Proactivity, speediness and accuracy are key features of the candidate. Strong communication skills, ability to build and maintain positive relationships at all levels and across functions and strong analytical mindset complete the ideal profile.

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General SVC Repair Tracking and Network Management :

• Daily tracking all pending repairs, data analysis and reports preparation
• Communication with SVC partners and Samsung for details about Solution for pending cases
• Internal repair tracking systems management
• Abnormal pending cases investigation and improvements

Internal SVC systems support:

• Partners support and education about internal reporting systems usage
• Guides and Manuals for service centers for new Processes (SVC policy, reporting rules, etc)
• SVC systems users support (new registrations, access authorizations and system settigs)
• Tracking system KPI and improvements (TRI management)

Repair Speed and KPI management:

• Main KPI daily control to improve repair speed

• Monthly, Weekly report for repairs speed preparation and KPI management
• Service centers capacity monitoring and improvement

Partners

• Repair volume and distribution analysis by partners
• Solving issues with problematic repair cases, investigation pending reasons
• Management on daily base repair CAPA (ASC capa and Engineers by product, operation scheduler), Coordination of repair distribution with contact center
• Execution of optimization / extension plans based on network capacity and volume distribution analytics (annually based plan) to ensure high level of customer service

Requirements:

• spoken English B1-B2 is a must
• 2+ yeas experience as Service Support Specialist, Service Assistant, Call Center Specialist
• Good knowledge of MS Office (Excel, Power Point), SAP is preferable
• education in logistics, engineering or equivalent

What does success look like?

• A ‘can do’ and positive attitude, and the ability to perform well under pressure, always providing the customer with more than they were expecting
• The ability to stop, review, measure and documentchallenges/opportunitiesand bring them to the attention of the relevant stakeholders for support and resolution
• Be able to cope well with change and the ambiguity which may exist while change is effected
• The ability to put the customer and their experience/journey first

Benefits of working here at Samsung include:

• Hybrid working with flexible hours
• Bonus Scheme
• Great development opportunities: corporate and external trainings; global company networking for professional and personal growth
• Holiday - 28 days per annum plus bank holidays
• Access to discount shopping portal
• Сanteen coverage onsite
• Company benefits package: health and life insurance; corporate doctor company support for sports and recovery; employee personal support (marriage, child birth etc.)

Our HR Team will consider your application and if you meet the position requirements, will contact you for further steps.