Senior Manager Mx Sales Platform jobs at Samsung in Canada, Mississauga

Our Perks:
• Fantastic employee discount on all Samsung products
• Competitive Salary and Performance based incentive plan for all levels
• Employer paid Medical and Dental coverage from day one
• Group RRSP plan that helps you save for the future
• Free on-site gym to get your sweat on
• Subsidized Cafeteria; including free Starbucks coffee/latte machine
• 4-day in-office work schedule Monday through Thursday – with Friday remaining a flex day to work remotely
• Tuition Reimbursement to keep you learning/Access of Samsung U for 24/7 online learning
• Employee Referral program- we want great talent like you!
• Virtual Pet Care-to ensure the well-being and health of your beloved furry companions!
• Additional Well Being Days for better work life-balance!

Incentive Compensation Management Platform:

• Perform data management tasks as needed related to incentive plan setup (targets, KPIs), using both proprietary and productivity tools (e.g. Varicent ICM V10+, SQL Server, Excel).

• Coordinates workflow needs or system aspects of compensation plan changes, data or transaction processing to ensure the system is ready to calculate outputs accurately.

• Supports theblueprinting/businessrequirements process for system functions developments including data import processes from satellite systems and new business reports.

• In-house expert on the latest and emerging Varicent V10+ functions (e.g. Presenter Adaptive, Rapid Reports, Report Data Model, Plan Document) to support evolving business requirements.

• Performs system testing and change control, proactively communicates issues and carries through to resolution.

• Reverse engineer, troubleshoot, and recommend alternative solutions as needed for related data processes developed by other and/or previous parties (e.g. SQL code, database server connection strings, Excel formula, and Varicent complete model build and saved imports).

• Attention to detail with system calculation and output, and platform quality assurance.

• Develop solid systems knowledge regarding incentive management system and respond to day-to-day inquiries.

Analytics and Reporting:

• Continuously improve tools and processes that assist MBO program-eligible teams in monitoring and assessing business performance.

• To support design, develop and maintain automated management reports, including but not limited to, monthly & quarterly scorecards to measure key operations metrics (i.e. Strategic KPIs, Company Evaluation).

• Liaise with team leaders and business operations/reporting counterparts and provide assistance and recommendations on incentive design and processes as needed.

• Support design proposals and complete simulations of MBO program changes with Management and businesses with analysis of historical trend, business forecast, and variable incentive pay standards.

Audit & Compliance

• Collect and analyze system KPI data to support responses to audit inquiries.

• Support the company’s annual GPPM risk items self-audit and related HQ process check-ups.

• Collaborate with internal audit team on developing and implementing KPIs from post-audit action plans.

• Participate in risk management team special projects relating to business and operational processes with measurable KPIs.

Education:

• Bachelor’s Degree in Business, Finance, Accounting and/or Computer Science preferred.

• Enrolled in an incentives or payroll standards certification program or equivalent is desirable.

• Technical skills usingExcel/Word/PowerPointwith proven ability to learn new applications.

• Ability to accurately “mine”, manipulate and move data to and from a variety of sources across multiple platforms; ability to query, sort, merge, combine, and summarize (e.g. SQL Server / PostgreSQL / MS Access / MS Excel).

• Good communication skills, both verbal and written.

• Proficiency in working in a fast-paced, complex, dynamic, multi-cultural business environment.

• Team player and driven by a role that is impactful and relevant to the success of the team.

• Strong attention to detail with emphasis on accuracy in complex spreadsheets and databases.

• Ability to draw well supported conclusions and recommendations based on detailed analysis.

• Ability to work well under pressure and meet strict deadlines for multiple projects at a time.

• Proven analytical and critical thinking skills.

• Relational database concepts and applications to system process integrity.

• Ability to deal with confidential and sensitive information with absolute discretion & tact.

Experience:

• Fluent in English and Korean language required (speaking, reading, writing).

• A minimum of 3-5 years relevant experience within sales operations, sales compensation or comparative field, and/or financial analysis experience supporting a sales organization.

• Minimum 1-2 years hands-on experience in Varicent ICM V10+ tool and model-building - Composer, Presenter Adaptive and Rapid Reports, Web forms, Configure, Workflow, Schedule, Report Data Model, Plan Document modules preferred.

Our Perks:
• Fantastic employee discount on all Samsung products
• Competitive Salary and Performance based incentive plan for all levels
• Employer paid Medical and Dental coverage from day one
• Group RRSP plan that helps you save for the future
• Free on-site gym to get your sweat on
• Subsidized Cafeteria; including free Starbucks coffee/latte machine
• 4-day in-office work schedule Monday through Thursday – with Friday remaining a flex day to work remotely
• Tuition Reimbursement to keep you learning/Access of Samsung U for 24/7 online learning
• Employee Referral program- we want great talent like you!
• Virtual Pet Care-to ensure the well-being and health of your beloved furry companions!
• Additional Well Being Days for better work life-balance!

Role and Responsibilities

• Engage in a friendly, professional, and helpful manner withRetailers/Dealers/Consumers/Customers.
• Respond to customer questions, requests, and concerns promptly and accurately.
• Investigate and resolve customer issues efficiently and effectively.
• Promote the Samsung Service brand and create Service Awareness through positive interactions and feedback.
• Assist with Customer Retention Management sales efforts and promotional activities, when applicable.
• Gather and report customer feedback to improve service and product quality.
• Maintain accurate records of retailer, consumer and customer interactions and resolutions.
• Work with team members and other departments to ensure seamless customer service.
• Diagnose the root cause of problems, and implement solutions.
• Maintain accurate field service visit documentation and issue resolution.
• Consult and advise leadership on process and performance improvement opportunities that will foster growth, improve customer satisfaction, and operational efficiencies.
• Develop, execute, and manage operational project plans, field visit schedules, followed by managing vendor issues.
• Develop and foster strong working relationships with all vendors, stakeholders, management, and suppliers.
• Develop service campaigns to include a complete media mix including PR, owned and paid media.
• Design and create printed marketing materials such as flyers, brochures etc.
• Collaborate with vendors for Samsung service branded merchandise.
• Distribute service manuals on process to retailers, customers and consumers. Develop a Branded Service scorecard to manage vendor performance and compatibility with the Samsung business.
• Use strategically consumer feedback and market data when necessary, and additional support to the sales teams.
• Work collaboratively with internal Service teams and functions with the overall aim of meeting customer expectations and business objectives.
• Provide KPI analytical information to improve customer service quality based on requests from HQ, NAHQ, and the ServiceOrganization.
• Develop Service Awareness programs and innovative activities that will ensure Samsung Service can provide best in class service delivery.
• Responsible for ADHOC departmental requests that are within scope of job function.

Education:

• A bachelor's degree in Marketing/Customer Service or a related field. Experience through internships or mid-level roles in the consumer electronics industry, along with certifications specific to marketing and or customer service.

Knowledge

• Prior experience in customer service.
• Excellent verbal and written communication skills.
• Friendly, approachable, and outgoing personality.
• Working knowledge of social media platforms and tools.
• Ability to create engaging content that aligns with brand guidelines.
• Strong communication skills: excellent verbal and written communication abilities are crucial for interacting with retailers/customers.
• Customer service skills: experience in providing excellent customer service and handling inquiries effectively.
• Problem-solving skills: ability to analyze customer issues and find appropriate solutions.
• Interpersonal skills: ability to build rapport and positive relationships with customers.
• Empathy and patience: ability to understand and connect with customers, especially during challenging situations.
• Adaptability: willingness to learn and adapt to changing customer needs and situations.
• Product knowledge: familiarity with the company's products and services.
• Teamwork skills: ability to collaborate effectively with other team members.
• Motivation and enthusiasm: a positive and enthusiastic attitude is essential for representing the brand.
• Excellent ability to execute and align with corporate brand guidelines.
• Strong proficiency in Excel, Word, PowerPoint and other MS Office applications.
• Experience in Adobe Creative Suite (Photoshop, Illustrator, InDesign & Premiere Pro).

Experience:

• A minimum of 3-5 years related experience working in operations field preferred.
• A minimum of 2-3 year experience working in marketing/field marketing/customer service/ service an asset.
• A minimum of 2-5 years working with external vendors, customers and or agencies.
• A minimum of 3-5 years inproduct/process/customerservice/marketing/awarenessmanagement.

Travel:

• This role may require travel.

Our Perks:
• Fantastic employee discount on all Samsung products
• Competitive Salary and Performance based incentive plan for all levels
• Employer paid Medical and Dental coverage from day one
• Group RRSP plan that helps you save for the future
• Free on-site gym to get your sweat on
• Subsidized Cafeteria; including free Starbucks coffee/latte machine
• 4-day in-office work schedule Monday through Thursday – with Friday remaining a flex day to work remotely
• Tuition Reimbursement to keep you learning/Access of Samsung U for 24/7 online learning
• Employee Referral program- we want great talent like you!
• Virtual Pet Care-to ensure the well-being and health of your beloved furry companions!
• Additional Well Being Days for better work life-balance!The incumbent will provide ongoing support to the Home Entertainment Division, facilitating execution of strategy and tactics through entry, creation and management of external and internal data. A key element of the role is to provide efficient input of data to support administrative tasks and improve alignment on forecasting between Product Management, Sales and Supply Chain.This role will monitor, analyze and provide reports and recommendations to Leadership, Product Management, Sales and Supply Chain. Responsibility for managing data input to financial systems, special pricing, ongoing Data Cube and related dashboard maintenance for data driven decision-making. This role acts as the division champion for facilitating an organization of continuous process improvement. Activities, projects and reporting will include internal interaction with all levels and departments of the organization.

Role and Responsibilities

• Supports day-to-day business operations, including external communication with sales teams, dealers, and stakeholders to ensure brand compliance and consistency - minimum advertised price (MAP) management.
• Enhances operational visibility by publishing key reports (e.g. dashboards, project management) to leadership and cross-functional teams.
• Consolidates and uploads product-related data, funding/pricing information, and promotional plans into internal systems for accuracy and accessibility.
• Manages financial system submissions withNERP (Next Generation – Enterprise Resource Planning)and ensures timely delivery of deal sheets and related documents to customers.
• Prepares reconciliation and shortage calculations to align Product Management, leadership, and Finance teams for efficient system updates.
• Collaborates with Product Management to communicate essential forms (e.g. demo forms) to account managers and Finance teams.
• Maintains sales and sell-out data, coordinating with Management Information Systems/Process Innovation teams for Master Data mapping and accuracy.
• Assists in creating ad-hoc reports for Senior Management, regional teams, and HQ in Korea.
• Works with Business Managers to provide timely market-sensing reports, analytics, and insights as required.
• Develops current month sales forecasts and 3-month sales forecasting plans to support decision-making.
• Assists in Quarterly, Semi-Annual, and Annual Strategic Planning processes to align with organizational goals.

Education:

• Minimum bachelor’s degree in business or technical subjects preferred.

Knowledge:

• Strong Microsoft Office skills, especially with PowerPoint and advanced Excel.
• Demonstrated ability to interact and work with all levels within the organization.
• Demonstrated ability to plan, organize and prioritize multiple and simultaneous related projects and programs in a changing corporate environment.

Experience:

• Prior business modeling experience preferred.
• 5 years’ experience in a technology or communication environment preferred.
• Experience in IT, Consumer Electronics and/or Telecommunication industry in strategy, planning or marketing analysis is an asset.
• Familiarity with financial systems (e.g., NERP).

Our Perks:
• Fantastic employee discount on all Samsung products
• Competitive Salary and Performance based incentive plan for all levels
• Employer paid Medical and Dental coverage from day one
• Group RRSP plan that helps you save for the future
• Free on-site gym to get your sweat on
• Subsidized Cafeteria; including free Starbucks coffee/latte machine
• 4-day in-office work schedule Monday through Thursday – with Friday remaining a flex day to work remotely
• Tuition Reimbursement to keep you learning/Access of Samsung U for 24/7 online learning
• Employee Referral program- we want great talent like you!
• Virtual Pet Care-to ensure the well-being and health of your beloved furry companions!
• Additional Well Being Days for better work life-balance!

Role and Responsibilities

Responsible to build Sell-out platform strategy, including the new sell-out platform Samsung Finance+, and execution for new business growth opportunities. This role has end-to-end responsibility over multiple phased projects, including working with internal stakeholders and partners to deliver project and business objectives.

• Ownership of partner relationship; liaise with partner to manage the trade-in program in D2C channel and in partner channels collaborate with PM, Marketing, Legal and customer service teams to design, finalize & implement the trade-in promotional offers

Samsung Care+ Business Development

• Ownership of partner relationship; liaise with partner to manage the SC+ program structure and operations in DtC channel and in partner channels
• Collaborate with PM, Marketing, DtC, Legal and CS teams to design, finalize & implement the SC+ promotional offers
• Manage the T&Cs and SOWs for SC+ promotional offers
• Manage SOWs for SC+ product development and enhancement in collaboration with external Partner
• Support and Follow-up on Partner invoices submissions, internal legal and financial processes to ensure execution excellence for Samsung Care+ and other programs Work with Marketing Team to finalize SC+ promo assets
• Reporting – Weekly reporting, monthly in-depth analysis, Attach-rate analysis
• Enhance SECA’s device protection program – market analysis, competition benchmark, pricing analysis, promotion performance analysis
• Drive new service initiatives to improve program performance and increase SC+ adoption
• Drive new initiatives to expand SC+ channel coverage in National Retail and Carriers

Supervise and Manage MX Service Operations

• Responsible for having oversight of the day-to-day operations and administration of the various Mobile services of digital marketing programs and platforms such as Samsung Care+, Samsung Finance+, Samsung Wallet, Samsung Health, and Galaxy Store

Education:

• Bachelor’s degree or equivalent experience required
• PMP (or similar) designation an asset

Knowledge:

• Strong Microsoft office skills, especially with Excel, Word, and PowerPoint
• Proficiency with project management and process mapping tools (Microsoft Visio, Project, etc.)
• Thorough understanding of managing large, multi-stakeholder project deployments
• Able to identify risks early, exercises good judgement when escalating issues of varying urgency
• Sharp attention to detail with the ability to spot inconsistencies and troubleshoot potential issues
• Ability to manage relationships in a fast-paced environment, while demonstrating persistence and problem-solving skills
• Professionalism, positive attitude, and the ability to work well with diverse perspectives are keys to success in this position
• Excellent interpersonal, written and verbal communication skills
• High comfort level working in a mixed matrix and fluid environment
• Ability to present to concisely and with impact to executive audiences
• Sense of urgency

Experience:

• Minimum 10 years of experience in mobile business development in products or services
• Minimum 10 years of experience in building Retention Strategy with expert understanding of partner networks, affiliate programs and aggregators
• Minimum 10 years of experience presenting at all levels of the organization both internally and externally
• Deep understanding and experience in the finance and retention sector specifically with emerging payment products
• Experience in managing vendors to review RFP/Contract and amendments, ensuring alignment with Legal requirements and relationship building
• Previous Project Management experience as it relates to New Product Introduction in the telecommunications and IT sector

Our Perks:
• Fantastic employee discount on all Samsung products
• Competitive Salary and Performance based incentive plan for all levels
• Employer paid Medical and Dental coverage from day one
• Group RRSP plan that helps you save for the future
• Free on-site gym to get your sweat on
• Subsidized Cafeteria; including free Starbucks coffee/latte machine
• 4-day in-office work schedule Monday through Thursday – with Friday remaining a flex day to work remotely
• Tuition Reimbursement to keep you learning/Access of Samsung U for 24/7 online learning
• Employee Referral program- we want great talent like you!
• Virtual Pet Care-to ensure the well-being and health of your beloved furry companions!
• Additional Well Being Days for better work life-balance!

Role and Responsibilities

• Participate in the analysis of total rewards market surveys, ensuring integrity of submissions. Provide recommendations based on results and develop presentation materials.
• Research and analyze total rewards trends, best practices and issues related to the business, using information to assist in the design and continuous improvement of total rewards programs aimed at improving retention, development and productivity.
• Contribute to process design and enhancement, including extensive work with Excel spreadsheets in order to provide data related analytics.
• Review total rewards policies to ensure continued alignment with legislation and best practices. Provide support and education to HR BPs, Managers and employees for policy application issues/queries, as required.
• Manage all aspects of Samsung’s global job levelling framework and Workday administration of these programs.
• Work with the HR BPs and ensure that we have a current and updated database of descriptions for roles within the organization.
• Accountable for all health and dental benefit calculations for year-end taxable benefits as it applies to Quebec.
• Administer and maintain benefits through provider and conduct on-boarding communication workshop to new hires.
• Answer general employee questions and troubleshoot issues (i.e. enrollment, claims issues).
• Collect and analyze pension and benefit data for year-end projects, audits and annual renewals.
• Manage related systems issues, upgrades and enhancements and work towards resolution.
• Knowledge of full cycle of financial accounting, general ledger, accounts payable and receivable, financial reporting, business performance analysis, financial budgeting, and information systems.
• Prepare year-end reports and documentation as required by both company management and Government agencies.
• Special projects, as assigned with a specific focus on Samsung Ads as required.

Education:

• Relevant university or college degree (HR, Business, Administration), compensation designation (ie CCP through WorldatWork) is an asset.

Knowledge:

• Ability to translate information needs into spreadsheet design and help create insight from information.
• Advanced knowledge of MS Excel with proven ability to create complex formulas, pivot tables, VLOOKUP's and conditional statements.
• Strong numeric, data manipulation, spreadsheet and analytical skills.
• Advanced computer skills with Microsoft business applications software and HRIS systems.
• High attention to detail.
• Ability to multi-task regularly and work in an extremely fast-paced environment.
• Strong planning and organization skills with the ability to execute complex process requirements.
• Knowledge of government regulations, professional “best practices”, and industry trends as they apply to specifically to Compensation, Benefits and Pension.
• Strong interpersonal, oral, and written communication skills in dealing proactively with all levels of internal and external management, vendor, or agency personnel. This includes a high degree of sensitivity and change management abilities to intercultural personal and corporate dynamics.
• Proactive, highly integrated involvement in managing priorities and competing demands.
• Comfort with ambiguity and shifting priorities.
• A proven ability to work well on teams and ability to work independently in a team environment.
• Leverages technology to simplify internal processes, minimize paperwork and limit delays in processing.
• Customer service oriented, sensitive to customer issues and understand the importance of diplomacy and confidentiality.

Experience:

• Minimum 3-5 years of experience working in total rewards.

Our Perks:
• Fantastic employee discount on all Samsung products
• Competitive Salary and Performance based incentive plan for all levels
• Employer paid Medical and Dental coverage from day one
• Group RRSP plan that helps you save for the future
• Free on-site gym to get your sweat on
• Subsidized Cafeteria; including free Starbucks coffee/latte machine
• 4-day in-office work schedule Monday through Thursday – with Friday remaining a flex day to work remotely
• Tuition Reimbursement to keep you learning/Access of Samsung U for 24/7 online learning
• Employee Referral program- we want great talent like you!
• Virtual Pet Care-to ensure the well-being and health of your beloved furry companions!
• Additional Well Being Days for better work life-balance!The Senior Specialist, Post Audit/Compliance will manage all risk assessments and plan financial and operational compliance audits pertaining to sale programs across all divisions. It is an integral role which works closely with external audit partners and third party office support, Finance, Sales, Process Innovation and other stakeholders to gain consensus of the analytical findings to ensure process and policy compliance across all Sales Divisions.The role will be required to recommend best practices regarding Sales Administration process and policies, actively apply a continuous improvement approach to work processes, including process automation where applicable.

Essential Duties and Responsibilities:

• Manage overall audit tasks for both external and internal stakeholders by reviewing audit work for compliance with relevant policies and processes
• Manage all HQ, NAHQ and 3rd party partners on audit related requests: review, analyze and prepare findings; present audit reports to Finance leadership
• Conduct internal audits of sales programs and monitor the accuracy of the claim validation process by auditing random sales program claims (AAF, Spiff, Trailing Credits, Bundles) as well as specific dealer programs (NRA, quarterly & yearly VIR) to check validation process is compliant to HQ policy
• Analyze customer invoices and backup documents for discrepancies
• Analyze current business processes and workflows to identify root causes of process barriers and sources of inefficiencies and develop recommendations for process improvement
• Prepare and communicate audit findings to management and provide solutions for any risks identified
• Support and facilitate projects and initiatives that improve the claims process accuracy and performance
• Assist Sales admin staff in auditing complex claims and lead the discussion on disputes with Sales Management as well as customer
• Creates and presents information and supporting documentation to Sales Administration team of process improvement plans
• Provide training to both internal and external groups of the process improvementconcepts/methodologies/tools
• Implement process improvement by collaborating with various departments
• Ensure improvement plans are being practiced; provide ongoing support and guidance to teams implementing new processes

Education:

• Bachelor’s Degree - Business Administration, Accounting or a related field preferred
• Compliance and/or Auditing certification preferred

Knowledge:

• Korean speaking is an asset for this role
• Proficiency in SAP, Excel, Word, PowerPoint and other office products
• Audit and compliance background
• Strong detail orientation
• Analytical skill with reporting & summarizing
• Effective communication and presentation skills
• Proven track record of successfully implementing process improvements
• Proficiency in data analysis and process mapping tools
• Ability to train staff on new processes
• Ability to interact with all levels of management internally
• Organization & time management skills
• Proactive and adaptable with cross-functional teams
• Creative thinking skills
• Demonstrated ability to interact with all levels within the organization, vendors
• The ability to plan, organize and prioritize multiple and simultaneous accounting related projects and programs in a changing corporate environment

Experience:

• Minimum 5 years’ experience in auditing or accounting preferred

Our Perks:
• Fantastic employee discount on all Samsung products
• Competitive Salary and Performance based incentive plan for all levels
• Employer paid Medical and Dental coverage from day one
• Group RRSP plan that helps you save for the future
• Free on-site gym to get your sweat on
• Subsidized Cafeteria; including free Starbucks coffee/latte machine
• 4-day in-office work schedule Monday through Thursday – with Friday remaining a flex day to work remotely
• Tuition Reimbursement to keep you learning/Access of Samsung U for 24/7 online learning
• Employee Referral program- we want great talent like you!
• Virtual Pet Care-to ensure the well-being and health of your beloved furry companions!
• Additional Well Being Days for better work life-balance!

Role and Responsibilities

• Design, manage, partner, and configure network infrastructure, with 3rd part ASC’s to meet the needs of the field service operation.
• Monitor regularly network performance, identifying and resolving issues, and ensuring that network resources are available and accessible to field service technicians.
• Implement and maintain network security measures to ensure warranty tickets are properly dispatched, managed and submitted claims are valid to protect against unauthorized submissions and inaccurate data.
• Manage the allocation of network resources, such as service areas to ensure that field service ASC’s technicians have the bandwidth they need to perform their assigned repairs.
• Coordinate with network vendors to ensure that Samsung branding including all logo placement is accurate and meet the current standards. Ensure all necessary tools and hardware and software are properly maintained and upgraded.
• Troubleshoot network coverage issues, diagnosing the root cause of problems, and implementing solutions.
• Maintain accurate training documentation of the service manuals, system software, including diagrams, configurations, and troubleshooting procedures.
• Consult and advise leadership on process and performance improvement opportunities that will foster growth, improved customer satisfaction, and operational efficiencies.
• Develop, execute, and manage operational project plans, including budget and schedules, followed by managing vendors in their development of deliverables as required within the parameters of their contracts.
• Develop and foster strong working relationships with all vendors, stakeholders, management, and suppliers.
• Continuously review and manage ASC area coverage requirements in accordance to service volume needs and ensuring cost optimization and vendor utilization.
• Increase avenues for consumers to access customer service, moving volume from voice to digital.
• Conduct monthly and quarterly business reviews and audits with Brand Service partners as required.
• Manage vendor contract reviews and amendments, ensuring alignment with Legal requirements.
• Manage and execute vendor RFP process including negotiation and relationship building in accordance with SECA requirements.
• Develop a Branded Service scorecard to manage vendor performance and compatibility with the Samsung business.
• Key negotiator with Branded Service, 3rd party vendors to improve Customer Service support.
• Strategically use consumer feedback market data when necessary, and additional support to the sales teams.
• Work collaboratively with internal Service teams and functions with the overall aim of meeting customer expectations and business objectives.
• Ensure compliance with contractual and partnership agreements and performance.
• Sample management with Branded Service ASC’s, followed by quarterly sample audits.
• Provide KPI analytical information to improve field service quality based on requests from HQ, NAHQ, and the ServiceOrganization.
• Develop Branded Service programs and innovative activities that will ensure Samsung Service can provide best in class service.
• Daily collaboration with HQ, NAHQ regarding Service initiatives and improvement plans and issues.
• Responsible for ADHOC departmental requests that are within scope of job function.

Knowledge:

• Service Network Design and Implementation.
• Service Network Maintenance and Monitoring.
• Ability to monitor network performance, identifying and resolving issues, and ensuring that network resources are available and accessible to field service technicians.
• Strong proficiency in Excel, Word, PowerPoint and other MS Office applications.
• Above average presentation skills (including creation of material).
• Proven negotiation skills.
• Excellent communication skills (written and oral). French an asset.
• Solid quantitative and analytical skills.
• Strong attention to detail and ability to multi-task effectively.
• The ability to plan, organize and prioritize multiple and simultaneous projects and programs in a changing corporate environment.
• Ability to lead teams and 3rd party vendors.
• Excellent ability to execute and align with corporate brand guidelines.

Experience:

• A minimum of 5-7 years related experience working in operations field preferred.
• A minimum of 2-3 years experience working in customer service/ service an asset.
• A minimum of 1-2 years working with financial analysis.
• A minimum of 2-5 years working with external vendors, agencies.
• A minimum of 3-5 years in product management.
• Managing a team of field servicetechnicians/authorizedservice centres.
• Ability to grow a Service Network.
• Scheduling and coordinating field service technicians.
• Monitoring and troubleshooting customer service issues.
• Ensuring timely responses to customer inquiries.
• Training and developing field service technicians.
• Maintaining and tracking inventory of parts and materials.

Travel:

• This role may require travel.