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As the Manager of Strategic Planning, you will play a pivotal role in shaping the long-term direction of our Customer Success organization. You will be responsible for independently driving the development of a strategic point-of-view on critical business topics, as well as guiding the design of strategic initiatives. Your ability to develop a strong perspective on “big bets” for our business via the synthesis of data-driven insights and internal & external research and your individual business judgement, as well as your ability to collaborate with senior stakeholders, will be key to your success in this role. You will work in a dynamic and cross-functional environment, focusing on a strategic planning period of 2-5 years into the future.Key Responsibilities
Data Analysis and Interpretation:Conduct analysis of large and complex datasets to extract meaningful insights for CSG. Interpret data trends, patterns, and anomalies to inform strategic decision-making.
Data Analysis: Perform detailed data analysis and develop complex data models to derive actionable insights and support decision-making processes.
Dashboard Development and Maintenance: Design, develop, and maintain interactive dashboards and reports using Tableau.
Data Cleaning and Preprocessing:Clean and preprocess raw data to ensure its quality, completeness, and usability for analytical purposes and collaborate with cross-functional teams to define data preprocessing pipelines.
Feature Engineering:Identify and create relevant data features to enhance model performance and accuracy. Work closely with domain experts to extract valuable insights and incorporate to improve data processes.
Reporting: Prepare comprehensive reports for executive leadership and stakeholders, effectively communicating trends, patterns, and predictions through clear and insightful visualizations and narratives.
Collaborative Problem Solving:Collaborate with stakeholders to understand business requirements and translate them into data-driven solutions. Work cross-functionally with engineering, product, and business teams to integrate data science solutions into existing systems.Build relationships, frame up key business decisions and influence stakeholders in order to achieve leadership buy-in and drive effective change management.
Shape and Manage Strategic Initiatives:
While this role is an individual contributor (IC) role, you will be expected to exert influence and collaborate with various teams to drive the successful definition and planning of strategic initiatives. You will work closely with the following teams and individuals:
Data & Analytics Resources:Partner with data and analytics team members to interpret data analyses and identify data-driven insights to ultimately drive strategic planning and inform executive decision-making.
Internal Cross-Functional Experts:Work across various teams and individuals to uncover business context, gather insights, align stakeholders and understand high-level operational requirements around POVs & initiatives. This internal network will be key to transforming a big bet from a theoretical POV into the rhythm of the business.
Project/Program Management:Collaborate with project and program managers to ensure the effective planning, design and delivery of strategic initiatives.
ExternalConsultants/Research:Work with external consultants responsible for developing strategic recommendations and/or research firms identifying benchmarks and industry best practices. Translate their findings into actionable plans.
Role Requirements
Master’s degree in Data Science, Economics, Finance, Math/Statistics or a related field. PhD preferred.
Experience:A minimum of 5-7 years of professional experience in roles requiring data, business analytics, financial due diligence, strategic planning and business acumen. Background as an engagement manager in Big 4, management consulting or strategy highly preferred.
Technical expertise: regarding data models, database design development, data mining, and segmentation techniques.
Proficiency with databases (SQL, etc.).
Strong knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, Python/R etc.)
Experience with data visualization tools (e.g., Tableau).
Self-Driver:Proven ability to synthesize multiple sources of information into compelling strategic point of view. Comfortable working in a fast-paced, evolving and occasionally ambiguous environment.
Stakeholder Engagement:Strong interpersonal and communication skills, collaborating effectively with senior stakeholders, communicating complex topics using simple language and building organizational consensus.
Analytical Skills:Familiarity with data and analytics concepts, able to work with data professionals to translate data-driven insights into actionable recommendations.
Cross-Functional Collaboration:
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Posting Statement
For New York-based roles, the base salary hiring range for this position is $138,800 to $233,200.These jobs might be a good fit

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You may be aligned to the following verticals and/or clouds:
Your Impact:
The teams you lead here at Salesforce will directly impact the growth of our overall organization. You will be masterful in client engagement and impact how your customers do business in a constantly evolving environment. You will coach your team to develop in their careers, and inspire your team to do the best work of their life.
Your Qualifications:
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and
If you require assistance due to a disability applying for open positions please submit a request via this.
Posting Statement
to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For New York-based roles, the base salary hiring range for this position is $104,455 to $249,200. For California-based roles, the base salary hiring range for this position is $104,455 to $249,200. For Illinois based roles, the base salary hiring range for this position is $104,455 to $249,200.These jobs might be a good fit

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Marketing & CommunicationsJob Details
About the Role
This high-impact, high-visibility role on the Service Cloud Product Marketing team is your opportunity to stretch your strategic storytelling muscles. As a Senior Product Marketing Manager, you will develop global messaging and positioning that sets industry standards. You will bring the Service Cloud story and product innovation to life through keynote presentations, analyst briefings, and executive communications.
You will collaborate closely with senior leaders across functions and work alongside a world-class team of passionate product marketers. This is a fast-paced role requiring tight collaboration with Product Marketing Managers focused on core Service Cloud products, as well as teams in Customer Insights, Customer Marketing, Creative, Public Relations, Analyst Relations, Events, Campaigns, GTM, and Product Management.
Responsibilities
Lead the messaging and positioning strategy for the global Service Cloud & Industries product
Create executive-level keynote presentations for premier events like Dreamforce, engaging in-person, digital, and hybrid audiences
Develop messaging and positioning frameworks, and sales enablement materials that ensure consistent messaging worldwide and across industries
Partner with Customer Insights to validate messaging via customer and prospect focus groups
Collaborate with Analyst Relations to craft presentations demonstrating Service Cloud thought leadership and product innovation
Coach senior executives and presenters to effectively deliver the Service Cloud brand narrative
Provide messaging guidance and feedback on campaigns, creative assets, and PR strategies
Conduct competitive research to maintain differentiated and relevant messaging and positioning
Develop a deep technical understanding of core Service Cloud capabilities including case management, knowledge, and the service console to shape differentiated messaging that resonates with IT and business buyers.
Partner closely with Product Management and Sales to translate product strategy into compelling narratives that bridge technical detail and customer value, ensuring our positioning scales across stakeholders from admins to CIOs.
Required Skills / Experience
7+ years in product, industry, or corporate marketing, preferably with SaaS or cloud software experience
Proven ability to craft compelling positioning, messaging, and thought leadership content, with experience interacting with executives and developing executive-level presentations
Creative thinker with a track record of leading cross-functional teams and driving projects from ideation to success
Strong written and verbal communication skills with the ability to build strong cross-team relationships
Experience collaborating with sales teams to achieve shared revenue goals
Executive presence with the confidence to present clearly to senior executives
Skilled creative problem solver who can connect the dots and generate big ideas
Proficient in Google Slides, Keynote, and PowerPoint with an eye for impactful design and detail
Open to feedback and adept at managing diverse opinions to elevate projects
Solid project management skills to lead initiatives from start to finish and rally teams
Willingness to travel (~10%) to support key in-person events
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and
If you require assistance due to a disability applying for open positions please submit a request via this.
Posting Statement
For New York-based roles, the base salary hiring range for this position is $169,600 to $233,300.These jobs might be a good fit

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Your Impact
Expansion of the Salesforce ecosystem
Source and close strategic resell (OEM) partnerships that extend Salesforce distribution by identifying, engaging and convincing third parties to build product on the Salesforce platform.
Add new partners to the Salesforce ecosystem via integration, agents and data connectivity.
Identify whitespace where platform gaps exist, and craft partner-driven solutions to address them—leading everything from deal structure to internal alignment.
Activate and help scale Agentforce by identifying ecosystem partners that can enhance intelligent agent workflows and in-context AI capabilities.
Champion creative business models that unlock value for our customers while ensuring mutual success for partners.
Strategic Deal Execution
Own the full partnership lifecycle: from market opportunity analysis and initial outreach through to negotiation, contracting, and GTM readiness.
Navigate ambiguity, prioritize thoughtfully, and move quickly to structure first-of-kind deals.
Ensure partner engagements are scalable and built for long-term success—but your focus is on building new, not managing existing.
Cross-Functional Influence
Partner with key internal stakeholders across Product, Legal, Finance, Operations and Sales.
Act as a thought leader across the company on what’s happening in the ISV partner landscape and ecosystem.
Contribute to strategy sessions, internal readouts, and investment cases with insight and clarity.
Minimum Requirements
7+ years in business development, strategic partnerships, corporate development, or platform strategy—ideally in SaaS, AI, data, or cloud ecosystems.
Proven experience leading complex deal cycles and building new business models (e.g., rev shares, embedded experiences, ecosystem monetization).
Understanding of the Salesforce platform—including APIs, workflows, agents, automation—and its ecosystem potential.
Familiarity with generative AI, LLMs, data analytics platforms, and cloud data architecture.
Strong commercial instincts combined with the ability to work effectively across technical and non-technical stakeholders.
Excellent verbal and written communication skills, including business case development and partner storytelling.
Ability to structure and analyze quantitative impacts of partnerships on the business.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and
If you require assistance due to a disability applying for open positions please submit a request via this.
Posting Statement
to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For New York-based roles, the base salary hiring range for this position is $200,800 to $276,100. For California-based roles, the base salary hiring range for this position is $200,800 to $276,100. For Illinois based roles, the base salary hiring range for this position is $184,000 to $253,000.These jobs might be a good fit

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Role Description: As a Strategic Data Scientist, you will own the end-to-end design, development, and production deployment of advanced AI and data-driven solutions. You’ll build scalable machine-learning models with large, heterogeneous datasets to solve complex business challenges and provide proactive, data-driven guidance to our Customer Success organization.Key Responsibilities:
Collaborate with customer success, product, engineering, and sales teams to define KPIs and analytical approaches that answer key business questions
Design, build, and deploy machine learning and AI models (classification, regression, NLP, recommendation engines, etc.) to identify at-risk customers, predict attrition, and assess impact of product offerings
Develop customized recommendation engines that suggest next-best actions for customers (collaborative filtering, content-based, hybrid, graph-based techniques, etc.)
Drive the end-to-end machine learning lifecycle, from data preprocessing and feature engineering to model training, testing, and automated retraining workflows
Architect high-performance data pipeline for massive, multi-source datasets (streaming, batch, semi-structured), ensuring optimal storage, fast query performance, and high data integrity in hybrid cloud environments
Monitor production model performance by tracking key metrics like accuracy, drift, and latency. Leverage A/B testing and establish feedback loops to drive continuous improvement and rapid iteration
Support translation of strategic direction into analytical problems and actionable data science initiatives, ensuring data science alignment with organizational goals and long-term vision
Present clear, actionable insights and technical roadmaps to technical and non-technical stakeholders at all levels
Collaborative Partners:
Customer Success Leadership: define priority use cases and success metrics for AI-driven initiatives
Product & Engineering: embed data-science solutions into product features and roadmaps
Data Platform & MLOps: utilize internal infrastructure for data access, orchestration, and scalable deployments
Business Operations & Finance: validate model assumptions, quantify ROI, and support strategic planning
Role Requirements:
Education: Bachelor’s or Master’s in quantitative field such asData Science, Computer Science, Statistics, Mathematics, Engineering, or a related discipline
Experience: 2–5 years of hands-on experience building and deploying machine-learning solutions—especially recommender systems—in a SaaS or customer-facing environment
Technical Proficiency: Proficient in Python (or R) and ML frameworks (scikit-learn, TensorFlow, PyTorch); expertise with data tools (SQL, Spark, Airflow) and cloud platforms (AWS, GCP, Azure)
AI & Next-Gen Models: Demonstrated experience with embedding techniques, transformer-based models, and graph ML for large-scale recommendations
Business Acumen: Strong analytical mindset; able to translate model outputs into clear business recommendations and track impact through defined KPIs
Communication & Influence: Excellent at distilling complex technical concepts for non-technical audiences and driving alignment across teams
Self-Starter: Thrives in ambiguous environments; owns projects end-to-end and iterates based on feedback
Preferred Qualifications:
Enterprise-Scale Recommenders: Previous hands-on experience building and scaling recommender systems at major technology platforms
Top-Tier Consulting Background: Prior experience at a leading strategy firm with demonstrated ability to translate complex analysis into clear recommendations
LLM Proficiency: Hands-on experience leveraging large language models (e.g., GPT-4) for data augmentation, prompt engineering, or analytics automation
Advanced AI Use Cases: Proven track record of applying cutting-edgetechniques—transformerfine-tuning, embedding retrieval, graph neural networks— to build production recommender or decision-support systems
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and
If you require assistance due to a disability applying for open positions please submit a request via this.
Posting Statement
For New York-based roles, the base salary hiring range for this position is $138,800 to $233,200.These jobs might be a good fit

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Do you enjoy a blend of strategy and operational execution? The AMER Sales Strategy team partners directly with the sales leadership team as a trusted advisor, focused on strategic planning, sales optimization and business operational support. You will collaborate with many cross-functional teams such as finance, employee success, marketing, operations, and others. This is a high-impact role, with constantly evolving priorities and demands. You will think strategically, arrive at a focused execution plan, and lead the plan to fruition. Example of projects can range from the very strategic to the very operational and focus on some of the many areas, such as Go-To-Market planning, Salesforce product playbook, territory alignment, data quality, business planning, market segmentation, sales pipeline, and business performance review.We’re looking for highly passionate candidates who have relentless curiosity, a startup mentality, attention to detail, willingness to manage multiple priorities, and ability to deal with ambiguity effectively.Impact:
Minimum Qualifications:
Preferred Qualifications:
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and
If you require assistance due to a disability applying for open positions please submit a request via this.
Posting Statement
to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For New York-based roles, the base salary hiring range for this position is $145,200 to $199,700. For California-based roles, the base salary hiring range for this position is $145,200 to $199,700.These jobs might be a good fit

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As the Vice President of Solutions Engineering, you'll lead a high-performing team of Sales Engineers and Architects across the region. You'll be instrumental in helping organizations, unlock the power of Salesforce, and build a data-driven culture.
Key Responsibilities:
Lead and mentor a high-performing team of Directors, Solution Engineers and Architects to foster a culture of technical excellence, collaboration, and continuous learning.
Collaborate closely with cross functional teams to define and execute the sales strategy, driving revenue growth and market expansion.
Develop and maintain strong relationships with Account Executives, product teams, and other stakeholders to ensure seamless alignment between technical solutions and customer needs.
Oversee the end-to-end sales cycle, from presales activities such as discovery and requirements analysis to solution design and presentation.
Leverage your profound technical expertise in modern cloud data platforms and data analytics tools to craft tailored and innovative solutions for clients.
Drive collaboration with Product Marketing to shape messaging, sales plays, and go-to-market strategies based on customer insights and market trends.
Champion the capture of customer feedback to influence product roadmap decisions and optimize revenue generation.
Represent Salesforce at key industry events and conferences, enhancing our thought leadership and market visibility.
Who you are:
10+ years of experience in technical pre-sales or sales engineering, with a proven track record of success in highly technical sales.
Expertise in CRM, CDP, modern cloud data platforms and data analytics tools, acquired through years of technology sales experience.
Exceptional leadership skills with a history of effectively leading and developing high-performing teams.
Strong business acumen and the ability to translate complex technical information into customer-centric solutions.
Excellent communication and presentation skills, honed through years of experience in technical sales.
Bachelor's degree in a relevant technical field, complemented by your extensive technology sales background.
Characteristics:
Technical Leadership: Guiding decision-making through a deep technical understanding of salesforce customer 360.
Strategic Alignment: Crafting solutions that align seamlessly with customer business objectives.
Collaboration: Effective collaboration with cross-functional teams and stakeholders.
Communication Skills: Ability to translate intricate technical information into clear insights for both technical and non-technical audiences.
Results-Oriented: Agile and proactive attitude, focused on driving progress and achieving sales targets.
If you require assistance due to a disability applying for open positions please submit a request via this.
Posting Statement
to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For New York-based roles, the base salary hiring range for this position is $278,320 to $372,330. For Washington-based roles, the base salary hiring range for this position is $278,320 to $372,330. For California-based roles, the base salary hiring range for this position is $278,320 to $372,330. For Illinois based roles, the base salary hiring range for this position is $278,320 to $372,330. For Massachusetts based roles, the base salary hiring range for this position is $278,320 to $372,330.These jobs might be a good fit

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As the Manager of Strategic Planning, you will play a pivotal role in shaping the long-term direction of our Customer Success organization. You will be responsible for independently driving the development of a strategic point-of-view on critical business topics, as well as guiding the design of strategic initiatives. Your ability to develop a strong perspective on “big bets” for our business via the synthesis of data-driven insights and internal & external research and your individual business judgement, as well as your ability to collaborate with senior stakeholders, will be key to your success in this role. You will work in a dynamic and cross-functional environment, focusing on a strategic planning period of 2-5 years into the future.Key Responsibilities
Data Analysis and Interpretation:Conduct analysis of large and complex datasets to extract meaningful insights for CSG. Interpret data trends, patterns, and anomalies to inform strategic decision-making.
Data Analysis: Perform detailed data analysis and develop complex data models to derive actionable insights and support decision-making processes.
Dashboard Development and Maintenance: Design, develop, and maintain interactive dashboards and reports using Tableau.
Data Cleaning and Preprocessing:Clean and preprocess raw data to ensure its quality, completeness, and usability for analytical purposes and collaborate with cross-functional teams to define data preprocessing pipelines.
Feature Engineering:Identify and create relevant data features to enhance model performance and accuracy. Work closely with domain experts to extract valuable insights and incorporate to improve data processes.
Reporting: Prepare comprehensive reports for executive leadership and stakeholders, effectively communicating trends, patterns, and predictions through clear and insightful visualizations and narratives.
Collaborative Problem Solving:Collaborate with stakeholders to understand business requirements and translate them into data-driven solutions. Work cross-functionally with engineering, product, and business teams to integrate data science solutions into existing systems.Build relationships, frame up key business decisions and influence stakeholders in order to achieve leadership buy-in and drive effective change management.
Shape and Manage Strategic Initiatives:
While this role is an individual contributor (IC) role, you will be expected to exert influence and collaborate with various teams to drive the successful definition and planning of strategic initiatives. You will work closely with the following teams and individuals:
Data & Analytics Resources:Partner with data and analytics team members to interpret data analyses and identify data-driven insights to ultimately drive strategic planning and inform executive decision-making.
Internal Cross-Functional Experts:Work across various teams and individuals to uncover business context, gather insights, align stakeholders and understand high-level operational requirements around POVs & initiatives. This internal network will be key to transforming a big bet from a theoretical POV into the rhythm of the business.
Project/Program Management:Collaborate with project and program managers to ensure the effective planning, design and delivery of strategic initiatives.
ExternalConsultants/Research:Work with external consultants responsible for developing strategic recommendations and/or research firms identifying benchmarks and industry best practices. Translate their findings into actionable plans.
Role Requirements
Master’s degree in Data Science, Economics, Finance, Math/Statistics or a related field. PhD preferred.
Experience:A minimum of 5-7 years of professional experience in roles requiring data, business analytics, financial due diligence, strategic planning and business acumen. Background as an engagement manager in Big 4, management consulting or strategy highly preferred.
Technical expertise: regarding data models, database design development, data mining, and segmentation techniques.
Proficiency with databases (SQL, etc.).
Strong knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, Python/R etc.)
Experience with data visualization tools (e.g., Tableau).
Self-Driver:Proven ability to synthesize multiple sources of information into compelling strategic point of view. Comfortable working in a fast-paced, evolving and occasionally ambiguous environment.
Stakeholder Engagement:Strong interpersonal and communication skills, collaborating effectively with senior stakeholders, communicating complex topics using simple language and building organizational consensus.
Analytical Skills:Familiarity with data and analytics concepts, able to work with data professionals to translate data-driven insights into actionable recommendations.
Cross-Functional Collaboration:
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and
If you require assistance due to a disability applying for open positions please submit a request via this.
Posting Statement
For New York-based roles, the base salary hiring range for this position is $138,800 to $233,200.These jobs might be a good fit