Senior Product Manager jobs at Salesforce in United States, Dallas

Job Category

Job Details

• Program Leadership: Design, launch, and scale a comprehensive program focused on reducing customer attrition. You will own the strategy from the initial proof-of-concept to a fully operational, global initiative.

• Priority Account Identification: Partner closely with Analytics, the Red Accounts team, Account Executives (AEs), and Customer Success Managers (CSMs) to create and continuously refine a dynamic priority list of at-risk customers using data-driven triggers and qualitative insights.

• Cross-Functional Governance: Establish and lead a cross-functional core team to drive alignment and execution. You will create a robust governance model for list review, engagement validation, and the documentation of findings for executive leadership.

• Engagement Strategy: Define the scope, duration, and commercial structure for tailored interventions. You will determine the right mix of Success and Services resources needed to bring customers back to health.

• Reporting & Analytics: Develop and manage a clear reporting framework to track program progress and demonstrate impact. You will regularly present findings, key metrics, and strategic recommendations to the senior leadership team.

• Stakeholder Management: Serve as the primary point of contact for this initiative, ensuring seamless collaboration and communication between CSMs, AEs, Services, and other key partners.

• Building scalable solutions

• Experience: 12+ years of experience in Customer Success, Account Management, Professional Services, or strategic consulting within an enterprise SaaS environment.

• Leadership: 7+ years of proven experience leading large-scale, cross-functional programs or teams. Demonstrated ability to influence and drive results without direct authority is critical.

• Domain Expertise: Deep understanding of the drivers of customer attrition and experience developing successful retention strategies. Direct experience managing at-risk accounts or leading "red account" programs is highly desirable.

• Analytical Acumen: Strong analytical skills with the ability to partner effectively with data science and analytics teams to turn insights into actionable strategies.

• Commercial Skills: Proven ability to define engagement scope, structure contracts, and understand the commercial aspects of customer rescue missions.

• Executive Presence: Exceptional communication and presentation skills, with the ability to articulate complex strategies and report on progress to C-level executives.

• Education: Bachelor’s degree required; MBA or equivalent advanced degree preferred.

• Preferred: Hands-on experience with the Salesforce platform and a deep understanding of its ecosystem.

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Posting Statement

Job Category

Job Details

Role Description

This CSM Director position will be aligned to the

Your Impact

• Uses multi-cloud expertise to effectively orchestrate Signature experience across the most strategic, sophisticated customers

• May act as lead CSM orchestrating CSMs for multi-org, multi-cloud customers (including Global Customers with CSMs in multiple geos)

• Aligns with and leads Business and Technical stakeholders, Account Success team, and internal partners around customer goals ensuring value is delivered through Signature

• Single point of customer accountability building and maintaining strong, trusted relationships

• Drives Customer Success Score metrics for customers; handles Escalations and Red Accounts

Minimum Requirements

• Experienced professional with 9+ years of relevant industry expertise in Customer Success, SaaS platform use or project leadership, Technology Consulting, and/or Solutions Architecture

• Knowledge of Salesforce product and platform features, capabilities, and standard methodologies and a good understanding of enterprise architecture principles

• Strong consultative skills, deep curiosity, and proven results working as a Trusted Advisor to drive business value for customers

• Executive-level interpersonal skills, ability to drive effective conversations at the C-Level, and presentation skills with a consistent track record of influence at an executive level

• Ability to facilitate difficult discussions and be adept at handling objections

Preferred Requirements

• Experience with Salesforce Sales, Service, Health Clouds and/or a competing Core or HLS Industry technology.

• Salesforce product certifications are a plus (Agentforce Specialist, Administrator, , Sales Cloud Consultant, Service Cloud Consultant, Data Cloud, Advanced Administrator, Platform App Builder).

• Knowledge of Salesforce products and features, capabilities, best use, and how to deploy.

• Experience working with Enterprise-level customers.

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Posting Statement

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Job Details

Job Duties: Responsible for finance & procurement enterprise technology implementations focusing on Accounts Payables (AP), global AP taxes, Accruals, Invoice Processing, and Payments. Work with a range of platforms including - Coupa, Workday Financials, Vertex, Oracle EBS, and OneSource Tax Determination, including workflows, integrations and AI features & capabilities. Conduct a comprehensive evaluation of existing tax systems and processes. Establish a detailed roadmap for automating tax determination and calculation processes. Continuously evaluate and adjust the roadmap and architecture, informed by real-time feedback and evolving tax regulations. Automate the tax determination process for Accounts Payable (AP) invoices.

Minimum Requirements: Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and three (3) years of experience in the job offered or in any occupation in related field.

A related technical degree required (Computer Science, Engineering (any field)).

Special Skill RequirementsAny suitable combination of education, training and/or experience is acceptable.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this

Posting Statement

Job Category

Job Details

Job Duties

Minimum Requirements: Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and three (3) years of experience in the job offered or in any occupation in a related field.

A related technical degree required (Computer Science, Engineering (any field)),

Special Skill Requirements

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Posting Statement

Job Category

Job Details

Job Duties

Minimum Requirements: Master’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and two (2) years of experience in the job offered or in any occupation in a related field. A related technical degree required (Computer Science, Engineering (any field)).

Special Skill Requirements: (1) Apex; (2) Visualforce; (3) Java/J2ee; (4) Einstein Analytics; (5) SFDC Workbench; (6) Splunk; (7) SOQL; (8) Tableau; (9) Data Migration; and (10) QA Testing. Any suitable combination of education, training and/or experience is acceptable.

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Posting Statement

Job Category

Job Details

Primary Responsibilities

* Engage customers and stakeholders to resolve business capabilities and product features needed to deliver business requirements, technical considerations, and strategic goals and provide recommendations based on your industry and product experience.
* Lead a team of Product Managers and Analysts to deliver high-fidelity and delightful epics, user stories, roadmaps, burn-down, change management, and other success activities to ensure a successful Go-Live.
* Collaborate on M&A and Q2C data frameworks promoting agile, iterative practice to migrate complex acquisitions and cross-entity collaboration.
* Define gaps in our current policies and processes. Look for ways to simplify current and future processes with an eye toward automation.* Use data analysis to resolve strategy to advance operations for customers in all segments and provide analysis on how to move the segments across capabilities and technology paths to reach business outcomes.
* Support data deliverables for decision support and operational processes and system and process implementations for Salesforce Core systems integration strategies; this includes project management responsibilities* Create data visualizations & reports that help teams with planning and project execution; Provide timely and accurate reporting to various teams on various topics.
* Partner with cross-functional teammates to drive workgroup alignment meetings to address tactical release issues, dependencies, team status, production issues, metrics review, milestones, etc. (cross-functional - Product Management, Scrum Masters, Engineering, Platform Engineering, TechOps, Release Engineering, Capacity, Functional Managers, Release Management, etc.).
* Participate in program reviews (deep dive into the current state of project goals, risks, escalations) in whatever forum required; anticipate and remove obstacles with a sense of urgency that prevent project teams from delivering on project goals.

Minimum Requirements

* 6-8 years of professional experience in quote-to-cash, monetization models, order management, or relative enterprise software/product management or engineering experience at an enterprise technology company
* 5+ years of Product Management experience with a demonstrated history of efficiently implementing and running SaaS product development programs; solid understanding of the SaaS business model and its product development lifecycle
* 2+ years of order management experience in Product, Engineering, or Operations role
* Excellent analytical and problem-solving skills with a history of hands-on, detail orientation
* Exceptional data analysis skills, including attention to detail and ability to combine various data points to achieve a common goal (people knowledge, data warehouse, Excel files, external tools, other internal data)
* Deep experience with the software development lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile methodologies
* Ability to establish credibility and rapport with senior executives, working teams, and technical and non-technical team members alike
* Outstanding organizational, communication, andrelationship-buildingskills conducive to driving consensus; able to work well in a cross-functional, matrix management environment
* Strong and effective verbal and written communication skills
* Excellent self-management practices and an entrepreneurial thinker; exceptional work ethic; self-directed and resourceful
* Highly organized and able to prioritize multiple tasks at one time
* Proven project execution skills with a strong desire to document best practices and process improvements

Preferred Requirements

* Experience with Go To Market processes and systems
* Experience with eCommerce, Finance, or Revenue processes and systems
* Experience with Salesforce technology

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Posting Statement

Job Category

Job Details

Job Duties

Minimum Requirements: Master’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), Business Administration, or a related quantitative discipline, and two (2) years of experience in the job offered or in any occupation in a related field

Special Skill Requirements: (1) Driving business process design; (2) Requirements gathering; (3) Writing use cases, user stories, and acceptance criteria; (4) Managing project initiation, execution, and deployment; (5) Building product roadmaps; (6) Conducting risk assessment; (7) Documenting as-is and to-be business process flows; (8) Defect/change tracking; (9) End to End test execution; and (10) UAT.

Any suitable combination of education, training and/or experience is acceptable.

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Posting Statement