Senior Directory Services Iam Engineer jobs at Salesforce in United States, Dallas

Job Category

Job Details

• Program Leadership: Design, launch, and scale a comprehensive program focused on reducing customer attrition. You will own the strategy from the initial proof-of-concept to a fully operational, global initiative.

• Priority Account Identification: Partner closely with Analytics, the Red Accounts team, Account Executives (AEs), and Customer Success Managers (CSMs) to create and continuously refine a dynamic priority list of at-risk customers using data-driven triggers and qualitative insights.

• Cross-Functional Governance: Establish and lead a cross-functional core team to drive alignment and execution. You will create a robust governance model for list review, engagement validation, and the documentation of findings for executive leadership.

• Engagement Strategy: Define the scope, duration, and commercial structure for tailored interventions. You will determine the right mix of Success and Services resources needed to bring customers back to health.

• Reporting & Analytics: Develop and manage a clear reporting framework to track program progress and demonstrate impact. You will regularly present findings, key metrics, and strategic recommendations to the senior leadership team.

• Stakeholder Management: Serve as the primary point of contact for this initiative, ensuring seamless collaboration and communication between CSMs, AEs, Services, and other key partners.

• Building scalable solutions

• Experience: 12+ years of experience in Customer Success, Account Management, Professional Services, or strategic consulting within an enterprise SaaS environment.

• Leadership: 7+ years of proven experience leading large-scale, cross-functional programs or teams. Demonstrated ability to influence and drive results without direct authority is critical.

• Domain Expertise: Deep understanding of the drivers of customer attrition and experience developing successful retention strategies. Direct experience managing at-risk accounts or leading "red account" programs is highly desirable.

• Analytical Acumen: Strong analytical skills with the ability to partner effectively with data science and analytics teams to turn insights into actionable strategies.

• Commercial Skills: Proven ability to define engagement scope, structure contracts, and understand the commercial aspects of customer rescue missions.

• Executive Presence: Exceptional communication and presentation skills, with the ability to articulate complex strategies and report on progress to C-level executives.

• Education: Bachelor’s degree required; MBA or equivalent advanced degree preferred.

• Preferred: Hands-on experience with the Salesforce platform and a deep understanding of its ecosystem.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

Job Category

Job Details

Job Duties: Responsible for finance & procurement enterprise technology implementations focusing on Accounts Payables (AP), global AP taxes, Accruals, Invoice Processing, and Payments. Work with a range of platforms including - Coupa, Workday Financials, Vertex, Oracle EBS, and OneSource Tax Determination, including workflows, integrations and AI features & capabilities. Conduct a comprehensive evaluation of existing tax systems and processes. Establish a detailed roadmap for automating tax determination and calculation processes. Continuously evaluate and adjust the roadmap and architecture, informed by real-time feedback and evolving tax regulations. Automate the tax determination process for Accounts Payable (AP) invoices.

Minimum Requirements: Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and three (3) years of experience in the job offered or in any occupation in related field.

A related technical degree required (Computer Science, Engineering (any field)).

Special Skill RequirementsAny suitable combination of education, training and/or experience is acceptable.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this

Posting Statement

Job Category

Job Details

Job Duties: Architecting and building data engineering infrastructure on AWS, utilizing services such as Airflow, EMR, ECS, S3, Glue, and others. Implement and manage data orchestration workflows using Apache Airflow to schedule, monitor, and optimize data processing tasks. Enhancing dbt (data build tool) functionality to integrate with the cloud data platform through custom utilities, improving CI/CD processes. Advocate for metadata-driven design principles to improve data lineage, documentation, and governance. Monitor and optimize data pipelines for efficiency, scalability, and cost-effectiveness, employing abstract class methodology to ensure platform performance. Security and compliance are critical, requiring adherence to data encryption, access controls, and auditing standards. Collaboration with data engineers, scientists, analysts, and other stakeholders is necessary to understand data requirements and deliver tailored solutions. Maintaining comprehensive documentation of data engineering processes, pipelines, and architecture is also essential.

Minimum Requirements: Master’s degree (or its foreign degree equivalent) in Systems Engineering, Computer Science, Engineering (any field) or a related quantitative discipline and two (2) years of experience in the job offered or in any occupation in a related field.

A related technical degree required (Systems Engineering, Computer Science, Engineering (any field)).

Special Skill Requirements: (1) Python; (2) Apache Airflow and MWAA; (3) AWS services (VPC, EC2, Lambda, S3, or Glue); (4) Terraform; (5) PySpark; (6) React; (7) C++; (8) SQL; (9) Metadata-driven design; (10) Object-Oriented Programming (OOP); (11) CI/CD (GitHub Actions or Jenkins); (12) Data governance (RBAC); (13) Data modeling (dbt or Snowflake); (14) Query optimization. Any suitable combination of education, training and/or experience is acceptable.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this

Posting Statement

Job Category

Job Details

Primary Responsibilities

* Engage customers and stakeholders to resolve business capabilities and product features needed to deliver business requirements, technical considerations, and strategic goals and provide recommendations based on your industry and product experience.
* Lead a team of Product Managers and Analysts to deliver high-fidelity and delightful epics, user stories, roadmaps, burn-down, change management, and other success activities to ensure a successful Go-Live.
* Collaborate on M&A and Q2C data frameworks promoting agile, iterative practice to migrate complex acquisitions and cross-entity collaboration.
* Define gaps in our current policies and processes. Look for ways to simplify current and future processes with an eye toward automation.* Use data analysis to resolve strategy to advance operations for customers in all segments and provide analysis on how to move the segments across capabilities and technology paths to reach business outcomes.
* Support data deliverables for decision support and operational processes and system and process implementations for Salesforce Core systems integration strategies; this includes project management responsibilities* Create data visualizations & reports that help teams with planning and project execution; Provide timely and accurate reporting to various teams on various topics.
* Partner with cross-functional teammates to drive workgroup alignment meetings to address tactical release issues, dependencies, team status, production issues, metrics review, milestones, etc. (cross-functional - Product Management, Scrum Masters, Engineering, Platform Engineering, TechOps, Release Engineering, Capacity, Functional Managers, Release Management, etc.).
* Participate in program reviews (deep dive into the current state of project goals, risks, escalations) in whatever forum required; anticipate and remove obstacles with a sense of urgency that prevent project teams from delivering on project goals.

Minimum Requirements

* 6-8 years of professional experience in quote-to-cash, monetization models, order management, or relative enterprise software/product management or engineering experience at an enterprise technology company
* 5+ years of Product Management experience with a demonstrated history of efficiently implementing and running SaaS product development programs; solid understanding of the SaaS business model and its product development lifecycle
* 2+ years of order management experience in Product, Engineering, or Operations role
* Excellent analytical and problem-solving skills with a history of hands-on, detail orientation
* Exceptional data analysis skills, including attention to detail and ability to combine various data points to achieve a common goal (people knowledge, data warehouse, Excel files, external tools, other internal data)
* Deep experience with the software development lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile methodologies
* Ability to establish credibility and rapport with senior executives, working teams, and technical and non-technical team members alike
* Outstanding organizational, communication, andrelationship-buildingskills conducive to driving consensus; able to work well in a cross-functional, matrix management environment
* Strong and effective verbal and written communication skills
* Excellent self-management practices and an entrepreneurial thinker; exceptional work ethic; self-directed and resourceful
* Highly organized and able to prioritize multiple tasks at one time
* Proven project execution skills with a strong desire to document best practices and process improvements

Preferred Requirements

* Experience with Go To Market processes and systems
* Experience with eCommerce, Finance, or Revenue processes and systems
* Experience with Salesforce technology

If you require assistance due to a disability applying for open positions please submit a request via this

Posting Statement

Job Category

Job Details

Job Duties

Minimum Requirements: Master’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), Business Administration, or a related quantitative discipline, and two (2) years of experience in the job offered or in any occupation in a related field

Special Skill Requirements: (1) Driving business process design; (2) Requirements gathering; (3) Writing use cases, user stories, and acceptance criteria; (4) Managing project initiation, execution, and deployment; (5) Building product roadmaps; (6) Conducting risk assessment; (7) Documenting as-is and to-be business process flows; (8) Defect/change tracking; (9) End to End test execution; and (10) UAT.

Any suitable combination of education, training and/or experience is acceptable.

If you require assistance due to a disability applying for open positions please submit a request via this

Posting Statement

Job Category

Job Details

Primary Responsibilities

• Engage customers and stakeholders to resolve business capabilities and product features needed to deliver business requirements, technical considerations, and strategic goals and provide recommendations based on your industry and product experience.
• Develop and maintain a multi-track product or program level roadmap for the delivery area that synthesizes the needs of business customers over the long and short term.
• Lead a team of Product Managers and Analysts to deliver high-fidelity and delightful epics, user stories, roadmaps, burn-down, change management, and other success activities to ensure a successful Go-Live.
• Collaborate on M&A and Q2C data frameworkspromoting agile, iterative practice to migrate complex acquisitions and cross-entity collaboration.
• Define gaps in our current policies and processes. Look for ways to simplify current and future processes with an eye toward automation.
• Define product and business capability KPIs (short and long term) and provide regular progress updates to the Business and Workstream Leads and the SteerCo/Executive team.
• Use data analysis to resolve strategy to advance operations for customers in all segments and provide analysis on how to move the segments across capabilities and technology paths to reach business outcomes.
• Support data deliverables for decision support and operational processes and system and process implementations for Salesforce Core systems integration strategies; this includes project management responsibilities
• Design and build out strategy key performance indicators and Tableau reporting toolkits for the product team implementing the new Salesforce Revenue Cloud offering to influence and advise Salesforce product development strategy and features directly.
• Partner with cross-functional teammates to drive workgroup alignment meetings to address tactical release issues, dependencies, team status, production issues, metrics review, milestones, etc. (cross-functional - Product Management, Scrum Masters, Engineering, Platform Engineering, TechOps, Release Engineering, Capacity, Functional Managers, Release Management, etc.).
• Participate in program reviews (deep dive into the current state of project goals, risks, escalations) in whatever forum required; anticipate and remove obstacles with a sense of urgency that prevent project teams from delivering on project goals.

Minimum Qualifications:

• 5+ years experience in Product Management or related fields
• 6-8 years of professional experience in quote-to-cash, revenue management, ERP implementations, or relative enterprise software/product management or engineering experience at an enterprise technology company
• 5+ years of Product Management experience with a demonstrated history of efficiently implementing and running SaaS product development programs; solid understanding of the SaaS business model and its product development lifecycle
• 2+ years of revenue management experience in Product, Engineering, or Operations role
• Excellent analytical and problem-solving skills with a history of hands-on, detail orientation
• Exceptional data analysis skills, including attention to detail and ability to combine various data points to achieve a common goal (people knowledge, data warehouse, Excel files, external tools, other internal data)
• Deep experience with the software development lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile methodologies
• Ability to establish credibility and rapport with senior executives, working teams, and technical and non-technical team members alike
• Outstanding organizational, communication, andrelationship-buildingskills conducive to driving consensus; able to work well in a cross-functional, matrix management environment
• Strong and effective verbal and written communication skills
• Excellent self-management practices and an entrepreneurial thinker; exceptional work ethic; self-directed and resourceful
• Highly organized and able to prioritize multiple tasks at one time
• Proven project execution skills with a strong desire to document best practices and process improvements

Preferred Qualifications:

• Experience with Go To Market processes and systems
• Experience with eCommerce, Finance, or Revenue processes and systems
• Experience with Salesforce technology

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

Job Category

Job Details

• Participate in designing and building the product utilizing the Salesforce platform and products.
• Provide attention to detail and a commitment to delivering high-quality, stable deliverables.
• Continually advocate for Scrum and Agile development processes.
• Review and provide feedback on code submissions.
• Be self-motivated and driven to achieve and exceed committed milestones.
• Collaborate with DevOps and Architects to define best practices and architectural standards.
• Display strong communication and collaboration skills, including the ability to mentor and be mentored.
• Desire to work in a growing, fast-paced environment of innovation.
• Explore and adopt new features to support Salesforce on Salesforce.

• At least 12 years of development experience, with 5+ years in Salesforce.
• Experience working with Apex, Experience Cloud, Service Cloud, and JavaScript.
• A related technical degree required.
• Proficient in the design and implementation of Web Services.
• Strong understanding of Object-Oriented Programming concepts.
• Experience with test frameworks.

• Experience with code reusability, scalable solutions, and design patterns.
• Experience with Agile software development and test-driven development.
• Ability to lead projects and mentor developers in best practices.
• Experience troubleshooting full-service stack, end-to-end ownership.
• Worked on customer-facing applications with high traffic volume.
• Ability to present designs to internal/external groups and review designs of others.
• Good knowledge of automation testing frameworks.
• Certifications in Salesforce Admin, Salesforce Developer, and/or Agentforce.

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement