Senior Manager Product Innovation jobs at Salesforce in United States, Chicago

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Job Details

Responsibilities

• Lead programs by achieving alignment on program scope, release planning, as well as aligning one or more teams on vision, business goals, crafting program structure, and securing cross-functional alignment.

• Driving teams through the technology engineering experience using agile and demonstrated analytical and technical skills.

• Lead Steering Committee meetings with key stakeholders for each program to help make key decisions, remove obstacles, and address key program issues. Be the key driver to ensure business goals are met and support the strategic vision of each project.

• Develop strong partnerships with functional leaders to drive focus on business objectives. Be a trusted partner for executive management to ensure project success.

• Support workgroup alignment meetings to address tactical implementation issues, dependencies, team status, risks, issues, metrics review, milestones, etc.

• Provide visibility to project status (key decisions, dependencies, issues, risks, metrics, etc.) on an ongoing basis through push status reporting (to all stakeholders, team members, and interested parties).

• Manage "program/feature" dependencies across multiple teams, functions, divisions, and stakeholders.

• Anticipate and aggressively remove obstacles that slow down or prevent project teams from delivering on project goals.

• Provide monthly project reviews and updates at sprint reviews (deep dive into current state of project goals, risks, escalations)

• Create a collaborative environment that fosters creativity, innovation, and learning.

• Be a thought leader within the organization, someone who can help advance our Technology Enablement strategy globally and challenge others in the organization to change.

Experience/Skills Required:

• 7+ years of successfully implementing and managing technology programs & projects

• Ability to understand technical subjects and technologies relevant to the programs\projects.

• PMP Certification -preferred.

• Strong organizational, project management, analysis, and communication skills.

• Ability to provide TEDI Leadership with Programdocumentation/executiveleadership summaries.

• Ability to drive Strategic Initiatives without a structured project structure with minimal oversight.

• Coordination for Technology Roadmap sessions(agendas/logistics/attendees).

• Ability to work well as a member of a highly integrated team composed of both technical and non-technical members.

• Comfortable bending between the tactical and strategic.

• Ability to manage/juggle competing priorities without loss of efficiency in a dynamic, ever changing environment.

• Thorough understanding of the software development lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile methodologies.

• Outstanding organizational, communication, interpersonal, relationship building skills conducive to collaboration; able to work well in a cross-functional, matrix management environment.

• Excellent analytical and problem solving skills with a history of hands-on, detail orientation.

• Ability to establish credibility and rapport with senior executives and technical and non-technical team members alike.

• Ability to successfully collaborate with all functions across the entire company.

• Experience with Portfolio Management.

This role is hybrid and goes into the office 3 days per week.

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Posting Statement

Job Category

Job Details

Your Impact

• Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion.

• Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.

• Help your customers achieve their business goals and outcomes on the Salesforce platform by:

  • Coordinating the completion of the Signature Success catalog of services as required for your customer.

  • Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer.

  • Acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation.

• Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success.

• Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues.

• The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage, depending on the customer’s need.

Minimum Requirements

• Minimum of 8 years of work experience in one or more of the following: Technical Customer Success,Salesforce CRMor SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture.

• Experience with Salesforce Sales Cloud and/or Service Cloud and/or a relevant competing platform.

• 4+ years’ experience in management consulting services,

• Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.

• Skills for analyzing technical concepts and translating them into business terms and mapping business requirements into technical features.

• Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.

• Knowledge of software development process and design methodologies.

• Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects.

Preferred Requirements

• Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, and Service Cloud Consultant).

• Knowledge of Salesforce products and features, capabilities, best use, and how to deploy.

• Experience working with Enterprise-level customers.

Note:This role is office-flexible, and the expectation is to be in office 3 days per week (Seattle/Bellevue, Chicago, Indianapolis, Atlanta).

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

Job Category

Job Details

This role sits at the intersection of strategy, program management, and change leadership. You'll partner with stakeholders to solve critical business problems, design the strategy for how we'll get there, and then be accountable for the full lifecycle of the program—from concept to execution. While your core focus will be leading large-scale change management initiatives, your ability to think strategically, influence without authority, and seamlessly pivot to other challenges is what will set you apart.

Key Responsibilities:

• Lead with a change-first mindset.You will be responsible for the full lifecycle of large-scale transformations, from defining the strategy to designing and executing the change and program management deliverables.

• Be a strategic partner and problem-solver.You'll identify core business problems, design holistic solutions, and build the relationships needed to drive alignment and momentum. This includes leading cross-functional teams, facilitating strategic workshops, and presenting to senior leaders.

• Drive program delivery.You will develop and manage program plans, facilitate cross-functional forums, and ensure we're delivering on our strategic goals.

• Build relationships and influence outcomes.You'll be a trusted partner to business leaders, proactively identifying their needs and ensuring our programs are aligned with business priorities.

• Measure and ensure success.You will define success metrics, including adoption and business value, and build sustainable change by empowering leaders and teams to be "change agents" long after a program is completed.

Required Skills/Experience:

• A strategic and adaptable thinker.You have at least 8+ years of experience in strategic delivery, transformation, or change management. You can analyze a complex problem and develop a clear, compelling strategy to address it.

• Proven track record of success.You have a history of designing and implementing organizational change management programs for large-scale transformations, with a focus on sustainable outcomes.

• Program management expertise.You are skilled in program management and have experience building and delivering on complex, cross-functional project plans.

• Exceptional communication and influence.You have a proven ability to communicate effectively with a wide range of stakeholders, from frontline staff to senior executives, and can influence outcomes without direct authority.

• A builder and a doer.You have a history of rolling up your sleeves to get things done in a fast-paced environment. You aren't afraid of ambiguity and are always looking for a way to add value.

• A relevant degree or equivalent experience is required. We evaluate candidates on core competencies and a history of impactful work.

What Will Set You Apart:

• Experience in a management consulting environment or a similar fast-paced, high-stakes role where you had to solve complex business problems.

• A "figure it out" mentality and a history of tackling challenges outside of your direct role.

• Experience leading behavioral and cultural transformations.

• Experience with resourcing models and managing cross-functional resources.

• Relevant certifications in Change Management (e.g., CCMP, PROSCI) or Program Management (e.g., PMP) or an MBA.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

Job Category

Job Details

Key Responsibilities:

Concept and Execution:
Leading development and execution of creative concepts for a wide range of traditional and non-traditional brand creative including events, campaigns, digital, print, film and video.

Staying Current:
Leveraging cutting-edge tools and technologies, including AI, to optimize workflows and enhance storytelling.

Project Ownership:
Owning / overseeing multiple campaigns and projects, ensuring deadlines are met and quality is maintained from kick-off to approval by leadership.

Setting the bar:

Presentation and Creative Reviews:

Experienced developing and presenting / discussing creative and the narrative / strategy behind the work with a group of creatives and leadership. Comfortable offering and receiving creative feedback in a constructive and open way.

Attention to detail:
Strong ability to develop work with a keen eye for details big, medium and small. Able to keep track of complex notes and feedback and ensure efficient and accurate progress.

Brand Consistency:

Strategic Thinking:
Providing innovative solutions to meet campaign objectives and deliver on-strategy and breakthrough results.

Project Ownership:
Overseeing multiple projects and ensuring deadlines are met.

Culture building:
Foster and grow brand design culture through enabling world-class design.

AI Integration:
leveraging AI tools to streamline workflows and enhance content creation.Qualifications:

• 8+ years of professional design experience, ideally at a top creative agency or in-house for a global brand.

• Experience in video and content creation.

• Strong portfolio showcasing expertise in visual design, storytelling, motion design, and animation.

• Expert in design software: Figma and Adobe After Effects. Strong handle of Google suite.

• Excellent communication and collaboration skills.

• Proficiency with AI-powered tools and strategies for creative development, content creation and optimization.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

Job Category

Job Details

Department Description:

Front of House Operations

• Oversee daily FOH operations and staff to maintain service excellence and alignment with culinary standards.

• Purchasing and curating a wine and beverage list for dinners and receptions including wine pairings.

• Serve as a visible "ambassador" on the floor, ensuring a welcoming and professional environment.

• Inventory control, glassware/mise setup, and organization of storage spaces.

Event Management

• Manage event intake, calendar scheduling, and approval chains in coordination with the CDC and Event Team.

• Lead planning and execution of internal and external events, including Office of the CEO engagements.

• Coordinate vendor relationships including rentals, caterers, and third-party contractors.

• Track event budgets and ensure financial targets are met through effective planning and execution.

• Handle event-related invoicing, backend charges, and internal billing processes.

Program and Ticketing Oversight

• Maintain and oversee our internal ticketing system, dashboard metrics, and EOQ reporting.

• Collaborate with the Culinary Program Manager to align on performance indicators and strategic goals.

• Manage staffing coordination with Agency for front-line service roles (e.g., Baristas, waiters).

Stakeholder and Partner Engagement

• Serve as the FOH liaison to strategic partners, sales teams, and external stakeholders.

• Represent the Culinary team in hub-wide initiatives and partner teaming agreements.

• Foster alignment and communication with FOH managers across global hubs.

Brand and Culture Leadership

• Foster a collaborative, inclusive, and feedback driven team culture that aligns with company values.

• Represent the brand through guest engagement, tour leadership, and high-touch service.

• Support planning and delivery of experiences that reflect company culture and culinary excellence.

• Align with Salesforce on the core values of “Trust, Customer Success, Innovation, Equality, and Sustainability”

Leadership & Collaboration

• Communicate and collaborate cross-functionally with internal teams on events, facilities, team updates, and priorities.

• Collaborate with CDC on vision alignment, planning, and quarterly updates.

• Develop, guide, and mentor a high functioning team by leading with empathy and support.

• Contribute to higher-level initiatives such as oversight of the London Culinary vision and vendor performance for major events.

Minimum Qualifications (Required):

• High-level English language communication skills (reading, writing, speaking & listening)

• Extensive knowledge of food and beverage with special emphasis on wine

• Minimum 7 years of restaurant service experience with at least 3 years of people management experience

• Wine education equivalent to WSET level 2

• Extensive experience managing a refined dining experience

• Ability to work with a flexible schedule (typically 9-5 workdays, plus several evenings monthly and a rare weekend)

• Excellent guest engagement skills, with the ability to anticipate guest needs

• Detail oriented regarding physical spaces, guest interactions, table maintenance, etc.

• Understanding of Salesforce standards and what creates a high-quality experience

• Ability to work with extreme discretion and confidentiality

• Demonstrated experience working within allocated budgets

• Must be able to work on one's feet for up to 8 hours per shift if necessary

• Must be able to lift 50 lb and carry it at least 25 ft.

• Commitment to ongoing skill development and growth within the culinary field (food, beverage, service, hospitality)

• Ability to change direction and refocus efforts quickly.

• Proven experience coordinating large-scale or executive-level events.

• Strong organizational and multitasking skills.

• Exceptional interpersonal leadership and communication skills.

• Comfortable navigating a fast-paced environment with a proactive, team-focused attitude.

Preferred Qualifications (Not Required):

• Experience with online reservation systems

• Professional work experience in a corporate environment

• Experience working at a growing global enterprise technology company or similar (i.e., Business Consulting, IT Consulting/Services, Cloud-based technology companies, etc.)

• Experience working with support/ticketing systems, dashboards, and collaborative platforms (e.g., Quip, Slack, Tableau, Google Workspace).

• Previous international work experience

*NOTE: Please be advised that the level of hire/job title for this role will be determined through the interview process in accordance with applicable skill sets and experience to the position and level requirements.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

Job Category

Job Details

You may be aligned to the following verticals and/or clouds:

• Enterprise Corporate Services
• Financial Services
• Healthcare & Life Sciences
• Retail & Consumer Goods
• Comms, Media and Tech
• Public Sector
• Marketing Cloud
• Slack
• Mulesoft
• Tableau
• Marketing Cloud
• Specialization Cloud​

Your Impact:

• Hire, Train, and Develop a team
• Develop teams into sales-ready candidates for future Account Executive positions
• Create Industry Specific Pipeline Programs to drive Pipeline and Revenue
• Motivate Individuals and Team to exceed objectives through coaching, regular broadcast of results, and creative incentives
• Regularly report on Team/Individual Results - Pipeline Generation, Quality of Pipeline, Revenue Forecasting
• Work closely with Marketing on defining Campaign follow-up and reporting
• Work closely with Executive Leadership Team and Sales Leaders to ensure Pipeline Quality/Quantity and proper follow-up
• Work closely with Operations to make recommendations on process improvements
• Identify and make recommendations for improvement in the areas of Process, Efficiency, Productivity

Your Qualifications:

• Depending on the segment, the years of experience and skills needed to be successful will vary from 3+ yrs of sales leadership experience developing a team of seven or more quota carrying sales people. In addition, a bachelor's degree is strongly preferred.
• Strong background in leading sales teams
• Shown ability to create hard-working teams and lead them to success
• Excellent presentation and executive engagement skills
• Excellent negotiation skills
• A self-starter that can thrive in a fast paced environment
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

Job Category

Job Details

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement