Customer Success Manager Senior Hls jobs at Salesforce in United States, Atlanta

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What you will be doing:

• You'll brainstorm with Product Managers, Designers, Backend, and Frontend Engineers on your team to conceptualize and build new features for our large (and growing!) user base.
• You’ll produce high-quality results by contributing heavily to team projects that have a significant impact on the business.
• You’ll actively own team features or systems and define their long-term health, while also improving the health of surrounding systems.
• You'll assist our skilled support team and operations team in triaging and resolving production issues.
• You'll mentor other engineers and deeply review code.
• You’ll improve engineering standards, tooling, and processes.

What you should have:

• A related technical degree required
• You’ve been building web applications professionally for 7+ years.
• You have experience with functional or imperative programming languages — e.g., PHP, Python, Java, Ruby, Go, or C.
• You can contribute to technical architecture discussions and help drive technical decisions within your team.
• You write understandable, testable code with an eye towards maintainability.
• You are a strong communicator. Explaining complex technical concepts to designers, support, and other engineers is no problem for you.
• You possess solid computer science fundamentals: data structures, algorithms, programming languages, distributed systems, and information retrieval.
• You embrace the hybrid working model; collaborating in office at least 10 days per quarter.

A taste of our scale and reach:

• Slack delivers 300k+ messages per second
• 77% of the fortune 100 use Slack
• 150+ countries have daily active users in Slack
• To date, 1.79 trillion messages have been sent on Slack
• 2.65 billion actions are taken in Slack each day
• Slack has 200k+ paid customers
• Users are spending a combined 243 million minutes per week in Huddles

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

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Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

Job Category

Job Details

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

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Come join Salesforce and a team at the heart of driving healthy and successful revenue growth! As a Deal Desk Manager, you will be responsible for delivering deal structuring and pricing support for our AMER sales verticals. You will focus on mitigating risks and finding improvement opportunities within both complex transactions and more broadly within sales territories by leveraging the power of data driven insights. You will also generate and drive solutions that help our Deal Desk and deal processes scale to support the constantly evolving needs of our business.

Responsibilities

• Partner in a trusted advisor capacity to senior Sales Leadership, account teams and other internal partners
• Review and vet complex deals on behalf of Strategic Business Practices and Sales Executives
• Guide Sales on the pros/cons of a wide range of deal structures, manage risk within contractual terms and structure, and take ownership of final approval decisions
• Demonstrate critical thinking and analytical rigor. Demonstrate the ability to identify variables risks and opportunities within a deal, and influence the deal with your recommendations as variables change
• Partner with account teams to develop concession strategies that both optimize revenue and protect margins
• Lead org-wide project deliverables. Represent our org’s point of view in cross-functional projects, by communicating progress, findings and recommendations.
• Partner with product teams on optimal pricing models and strategies for new products and bundled solutions
• Develop best practices for pricing and business terms, based on the improved use of data and market knowledge to support decisions
• Enable Sales on best practices for optimized pricing and deal structures
• Collaborate with Finance, Legal and Operations departments to optimize contract terms and close deals

Required Qualifications

• Manager: 6+ years demonstrated ability in pricing strategy, sales financial analysis or relevant experience preferred
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
• Superior analytical background with strong problem-solving skills
• Highly effective communication skills, including written and verbal
• Ability to build relationships and work collaboratively to drive results
• Capable of explaining concepts clearly and credibly across all levels of the organization
• High level of attention to detail
• Ability to work in a fast-paced environment while managing & prioritizing competing demands
• Adept at thinking on your feet amidst ambiguity
• Proven experience leading and influencing at various levels across the organization
• Ability to handle conflict and navigate discussions to productive outcomes

Preferred Qualifications

• Experience in a pricing function is a strong plus *LI-Y

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

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Applications for this position will be accepted on an ongoing basis.

You may be aligned to the following verticals and/or clouds:

• Enterprise Corporate Services
• Financial Services
• Healthcare & Life Sciences
• Retail & Consumer Goods
• Comms, Media and Tech
• Public Sector
• Marketing Cloud
• Slack
• Mulesoft
• Tableau
• Marketing Cloud
• Specialization Cloud​
  

Your Impact:
The teams you lead here at Salesforce will directly impact the growth of our overall organization. You will be masterful in client engagement and impact how your customers do business in a constantly evolving environment. You will coach your team to develop in their careers, and inspire your team to do the best work of their life.

• Hire, Train, and Develop a team
• Develop teams into sales-ready candidates for future Account Executive positions
• Create Industry Specific Pipeline Programs to drive Pipeline and Revenue
• Motivate Individuals and Team to exceed objectives through coaching, regular broadcast of results, and creative incentives
• Regularly report on Team/Individual Results - Pipeline Generation, Quality of Pipeline, Revenue Forecasting
• Work closely with Marketing on defining Campaign follow-up and reporting
• Work closely with Executive Leadership Team and Sales Leaders to ensure Pipeline Quality/Quantity and proper follow-up
• Work closely with Operations to make recommendations on process improvements
• Identify and make recommendations for improvement in the areas of Process, Efficiency, Productivity

Your Qualifications:

• Depending on the segment, the years of experience and skills needed to be successful will vary from 3+ yrs of sales leadership experience developing a team of seven or more quota carrying sales people. In addition, a bachelor's degree is strongly preferred.
• Strong background in leading sales teams
• Shown ability to create hard-working teams and lead them to success
• Excellent presentation and executive engagement skills
• Excellent negotiation skills
• A self-starter that can thrive in a fast paced environment

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

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About SlackAbout the RoleAs a, you will be responsible for championing the. Our mission is to develop and maintain dependable, trusted, and well-governed data models and metrics that ensure consistency, accuracy, and timely access to insights. In this role, you will work cross-functionally with business domain experts, analytics, and engineering teams to design and implement our data warehouse model. You willYou will lead initiatives to formalize data governance and management practices, streamline our information lifecycle, and define key company metrics. You will also provide mentorship and hands-on technical support to help build trusted and reliable data products.

• You will translate business requirements into data models that are easy to understand and used by different disciplines across the company
• You will design, implement and build pipelines that deliver data with measurable quality under the SLA
• You will partner with business domain experts, data analysts, data science and engineering teams to build foundational data sets that are trusted, well understood, aligned with business strategy and enable self-service
• You will be a champion of the overall strategy for data across multiple teams and different use cases
• You will increase access to foundational company metrics through process and technical foundations
• You will identify, document and promote data engineering best practices throughout Slack
• You will build systems that enable automation and AI-native insights generation and decision-making

• You have over 5 years of hands-on experience in data architecture, data modeling, master data management, and metadata management, with a total of 8+ years of overall experience in software engineering.
• You have a proven track record of scaling and optimizing schemas, and performance tuning SQL and ETL pipelines in OLAP and data warehouse environments.
• You have proficiency in at least one programming language commonly used within Data Engineering, such as Python, or Java.
• You have hands-on experience with Big Data technologies such as Snowflake, Spark, Airflow, and Hive
• You have recent accomplishments working with both relational and NoSQL data stores, as well as various data modeling approaches (e.g., logging, columnar, star and snowflake schemas, dimensional modeling).
• You are familiar with data governance frameworks, the software development life cycle (SDLC), and Agile methodologies.
• You possess excellent written and verbal communication skills, along with strong interpersonal abilities to collaborate effectively with both technical and business stakeholders.
• You hold a Bachelor's degree in Computer Science, Engineering, or a related field, or have equivalent training, fellowship experience, or relevant work experience.

If you require assistance due to a disability applying for open positions please submit a request via this .

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

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This TPM must be highly technical and understand software architecture so that they can represent Product and Engineering in cross functional conversations as a domain expert.

• Craft and run programs that align to the Self Serve initiatives

• Become a domain expert in your spaces with the ability to articulate how the engineering systems works, process flows, and can quickly recognize dependencies and risks

• Be a strategic partner to senior product and engineering leadership. Become a strong influencer with credibility with peers and stakeholders, capable of building productive, trusting relationships with partners.

• Develop and roll out operational strategies, tools, and processes

• Build and maintain timelines, project plans, and communication artifacts to ensure everyone is operating from the most recent and accurate information

• Create and modify dashboards and track dependencies

• Build automated reporting and alerts for bugs, risks, and sprint reports. And provide regular updates on programs via reports and presentations.

• Track areas of concern, mitigate and escalate risks, and identify blockers with accountability for ensuring resolutions are reached

• Track end-to-end projects against the committed dates and release schedule

• At least 5 years leading planning, program management, and project lifecycles in a dynamic product or engineering organization

• Bachelor's degree in Computer Science or Engineering, or two years of equivalent training, or work experience

• Experience working on large cross functional programs bringing together teams with different ways of working and conflicting priorities.

• Excellent verbal and written communication skills, with sufficient level of technical capability to effectively communicate with engineers, scope technical projects, and identify technical risks

• Incredible organizational and interpersonal skills, and experience managing activities across multiple teams

• Demonstrated track record of delivering complex projects and programs with cross-functional teams

• Experience with agile and/or lean product development practices and principles

• Self-motivated and the ability to motivate others

• Can effectively navigate and cope with change and operates well in spaces with ambiguity

• Jira user experience

• Experience with additional productivity and tracking tools

• SQL, scripting

• Jira administration experience

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement