Director-strategic Partnerships Coe- Nextgen Platform jobs at Salesforce in United Kingdom, London

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As an Agentic Experience Specialist, you will be at the forefront of the evolution of user experience, specializing in crafting natural, effortless, and intuitive interactions between users and AI systems on the Salesforce platform. This role is pivotal in humanizing the power of AI by designing communication patterns that are clear, context-aware, and rooted in trust.

You will work directly with customers to design, implement, and optimize AI-powered solutions, ensuring every interaction feels like a natural extension of the customer relationship. Your goal is to create intelligent, brand-aligned behaviors for autonomous AI agents, enabling users to trust, understand, and confidently interact with AI-powered solutions that augment human productivity and creativity.

• User Understanding & Customer Strategy:Collaborate directly with customers to understand their unique business needs and current experience to design AI-driven solutions that optimize workflows while maintaining high customer satisfaction. Conduct deep user research, including contextual inquiry, surveys, and analysis of existing chat and call transcripts, to understand user needs, behaviors, and pain points. Synthesize research findings into user personas and "as-is" journey maps to identify opportunities for improvement within the customer experience.

• Conversation & Interface Design:Lead the design of next-generation conversational AI interfaces for the Salesforce platform, ensuring they are intuitive, human-centered, and aligned with the brand's voice. You will define the AI agent's persona and design comprehensive dialogue flows and conversation maps. You will also focus on the design and implementation of voice interfaces, making them natural, empathetic, and responsive.

• Prototyping & Testing:Create conversational prototypes using tools like Voiceflow or Botsociety to visualize, test, and refine interaction flows early in the design process. You will design and executeconversation-specifictest cases covering primary flows, edge cases, and error scenarios. You'll also use a "Truth Curve" approach, using continuous testing and learning cycles to validate hypotheses with data rather than assumptions.

• Collaboration & Implementation:Work closely with cross-functional teams—including engineering, product management, and customer success—to ensure the successful implementation of conversational agents on the Salesforce platform. You'll also develop and maintain comprehensive design documentation to serve as a single source of truth for the AI's behavior.

• Monitoring & Optimization:Analyze user feedback and live conversational data to identify pain points and opportunities for continuous improvement. You'll use data analytics to continuously refine the user experience, ensuring AI models evolve with customer demands.
  

• Deep understanding of conversation design principles, NLU concepts (intents, utterances, entities), and human-to-human communication.

• Strong user research and empathy skills, with a proven ability to design customer-centric AI solutions that focus on personalization and usability.

• Experience with conversational prototyping tools (e.g., Figma, Botsociety, Voiceflow) and familiarity with prompt engineering for Large Language Models (LLMs).

• Experience with Salesforce products, particularly Service Cloud, Einstein, Salesforce Flow, and Salesforce Voice, with a strong understanding of AI-powered automation.

• Excellent writing and dialogue scripting abilities with a focus on clarity and brand alignment, paired with strong collaboration skills to work with cross-functional teams.

• Ability to interpret conversation data and analytics to measure the success of interfaces and drive improvements.
  

• Relevant certifications and/or experience in conversation design, AI voice interfaces, or Salesforce Voice.

• Experience engaging with C-level executives to define AI and UX strategies for large-scale projects.

• Proven ability to facilitate experience-based design workshops with customers to gather insights and shape product offerings.

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Industry: Energy & Utilities

Role Description

Your Impact

To be successful in the role you:

• Drive account planning including the formulation of a clearly defined roadmap or the precursor activities to define such a roadmap

• Generate pipeline through self-origination and collaborating across Salesforce with License Sales, Delivery and Customer Success to develop trusted Professional Services propositions for clients and prospects

• Use industry expertise and business acumen to understand a customer's motivation, business drivers/challenges, strategic goals and objectives, and desired business outcomes

• Engage and present to customers, especially at C-Level, using a consultative selling approach that positions Salesforce and yourself as a long-term trusted advisor relationship

• Create a compelling vision and clearly communicate our groundbreaking solutions with the goal of generating significant success and business value from an investment in the Salesforce Platform

• Develop and lead a territory plan and a tailored account plan for each customer that aligns with their business goals, priorities, and timeframes

• Forecast accurately and timely, build a pipeline, and progress opportunities to deliver Success Cloud YOY revenue growth

• Develop mutually agreed and aligned close plans and drive the execution of these plans to realize closed bookings aligned (or in excess) of assigned sales goals/quotas

• Be a recognized role model for collaboration, understanding, and overall business results

Basic Requirements

• Have a professional sales background or blended consultative sales and project delivery background

• Have experience working with a customer through a visioning process, assessing business value outcomes, and developing plans to support the realization of that value through a structured program

• Present business value led pitches and effectively negotiate terms aligned with margin targets

• Can exercise empowered judgment in methods, techniques, and evaluation criteria for obtaining results aligned with goals of the company and within associated guidance

• Recognize the importance of timing to close deals and are able to balance driving the closing cycle while being responsive to the customer’s needs and fundamentally building trust in the relationship

Preferred Requirements

• Extensive years of consultative sales experience with a proven record of consistently meeting (or exceeding) quota

• Experience selling and/or delivering Professional Services in a context similar to Salesforce or a Global System Integrator type environment

• Demonstrated ability to develop and maintain executive (including C-level relationships) where you are recognized as a trusted advisor

• Experience growing accounts with large and complex pursuits ($M+)

• Experience in the UKI Energy Retail industry

• Highly collaborative excels in a matrix organizational model (aligning with other business functions)

• Committed team player with strong interpersonal skills who share and support colleagues

• Ability to thrive in a fast-paced sales environment

Benefits & Perks:

Check out our benefits site (), which explains our various benefits, including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.

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• Define and execute a scalable, outcome-driven regional partner strategy, closely aligning with empowered OUs, MuleSoft Sales, and global strategic objectives.
• Adapt and scale global MuleSoft campaigns regionally to maximize pipeline generation, acceleration, and market growth.
  

• Build executive-level strategic relationships with top GSIs (e.g., Deloitte, Accenture, Capgemini, PwC, IBM) and emerging innovative partners.
• Establish and maintain structured, outcome-driven business plans, including monthly accountability reviews, clear KPIs, and growth metrics.
  

• Drive MuleSoft’s pivotal role in shifting customer mindsets from fragmented Best-of-Breed solutions to Salesforce’s cohesive Best-of-Suite platform.
• Clearly position MuleSoft as the integration solution enabling streamlined IT landscapes, lower integration costs, unified data governance, and accelerated customer outcomes.
• Articulate MuleSoft’s unique capability in supporting comprehensive Salesforce ecosystem adoption (Data Cloud, Slack, Tableau, AgentForce, and Unify).
  

• Strategically drive executive-level engagement with partners and customer CIOs, clearly communicating the value of MuleSoft within a broader Salesforce vision.
• Align regional AVPs closely with GSI partner counterparts, ensuring consistent executive alignment and collaboration.
  

• Collaborate closely with the Alliances Center of Excellence to develop and deploy structured, measurable partner enablement programs.
• Drive clear accountability, enablement outcomes, and reporting transparency to continuously enhance partner effectiveness and growth.

• Measurable growth in partner-sourced pipeline and ACV.
• Strong accountability, clear commitments, and measurable execution from top GSIs.
• Increased adoption of MuleSoft-driven legacy modernization initiatives regionally.
• Enhanced executive-level engagement, demonstrated by C-suite alignment and participation in strategic partner events.

• 10+ years senior-level experience in Alliances, Partner Management, Consulting, or Integration-focused Business Development.
• Proven record in managing and scaling complex partner ecosystems, specifically with GSIs and strategic consultancies.
• Deep experience positioning integration solutions (MuleSoft preferred) for legacy middleware replacement (SAP, IBM, Tibco, webMethods).
• Exceptional skills in building executive-level relationships and influencing senior stakeholders at GSIs.
• Strategic, results-driven mindset with the ability to balance global consistency and local execution agility.
• Proficient at navigating cross-functional internal teams (Sales, Solution Engineers, Marketing, Product) to align efforts and accelerate partner-led outcomes.

• Strategic thinker who excels in dynamic, high-growth environments.
• Excellent communicator and facilitator, skilled in influencing senior stakeholders and driving alignment.
• Self-aware leader known for motivating and inspiring high-performing, collaborative teams.
• Passionate advocate for partner ecosystems, innovation, and customer success.

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When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

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Key Responsibilities:

• Lead initiatives to drive growth to support customer adoption

• Increase adoption for AI + Data Readiness

• Strategic Customer Advisor for Service

• Speak on Service Maturity at monthly Events & Roundtables, partnering with product marketing

• Periodic Content and Roadmap by release (partnering with product management and product marketing)

• Acts as amplifier of service vision and drives cross-product demos that showcase the future of service

Qualifications:

• 10+ years of experience in product management, customer experience, or related roles within the CRM or enterprise software industry.

• Proven track record of leading product teams and delivering successful software products.

• Strong understanding of Salesforce CRM systems and their applications in business environments.

• Exceptional leadership, communication, and interpersonal skills.

• Ability to think strategically and execute tactically.

• Experience leveraging data and insights to drive decision-making.

• Passion for customer success and a deep commitment to delivering exceptional customer experiences.

We are seeking a passionate, experienced, product leader to drive the continued success of Salesforce’s market-leading Service Cloud product. Focus is on the EMEA region.
Responsibilities:

• Drive product adoption of Service Cloud through the creation of scalable processes and assets

• Work closely with cross-functional teams on pre-sales and post-sales customer engagements to meet commercial business objectives

• Own the engagement strategy for the Service Cloud Product team with the Service Cloud ecosystem in EMEA

• Represent Salesforce as a product expert in customer interactions, industry and corporate events, and through community sites and social media.

• Deliver regular enablement content to support customer success and adoption of key capabilities

• Evangelize innovation (e.g. Agentforce agentic AI solutions) in the context of Service Cloud

• Feed strategic customer requirements into the Product team and drive resolution of strategic customer requests

Key Competencies:

• High energy and passion for the job

• 5+ years of Customer Service domain experience

• Experience presenting to C-suite executives

• Strong organizational and analytical skills, excellent written and oral communication skills, including experience in high-level business discussions

• Experience in gathering and transforming customer needs into product requirements and operational solutions

• B.S. degree (Computer Science, MIS or related degree preferred)

Desired Skills and Experience:

• Experience building and implementing service solutions

• Salesforce Admin, Service Cloud Consultant Consultant Certifications

• Experience in one or more key industry verticals such as manufacturing, utilities, telecommunications, public sector, commercial business services, and healthcare.

• Position requires up to 30% travel

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

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This pivotal leadership position sits at the confluence of product innovation, deep Energy & Utilities industry expertise, market strategy, and commercial execution. You will be accountable forfor the Energy & Utilities Cloud, ensuring its successful market adoption and sustained expansion.1. Industry Cloud Strategy & Solution Development (Energy & Utilities Focus)

• Vision & Strategy: Contribute to and build a compelling vision, multi-year strategy, and prioritized roadmap for the Salesforce Energy & Utilities Cloud. Evangelize this vision with customers, partners, and internal stakeholders globally.

• Market & Customer Insights: Leverage in-depth market analysis, competitive intelligence, and direct customer research within the Energy & Utilities sector to define and validate the product roadmap and identify new opportunities.

• Salesforce Solution Development: Define, conceptualize, and guide the development of innovative, industry-specific Salesforce solutions and applications tailored to address the critical business challenges and transformation needs of Energy & Utilities companies. Collaborate closely with product management and engineering teams to bring these solutions to life.

• Solution Synthesis: Synthesize the diverse needs of global Energy & Utilities customers (from regulated utilities to competitive energy retailers and new energy ventures) to design and champion common platform components and configurable industry-specific applications that act as multipliers.

• Innovation Leadership: Drive innovation across the Energy & Utilities Cloud, identifying opportunities to leverage AI (Einstein and Agentforce), Data Cloud, and the broader Salesforce platform to solve pressing industry challenges.

2. Go-to-Market & Commercialization (Energy & Utilities Focus)

• GTM Strategy & Planning: Develop, own, and execute a comprehensive go-to-market strategy and operational plan in collaboration with global & regional Marketing, Sales, Sales Enablement, Alliances, Sales Support, and Product teams.

• Product & Feature Evangelism: Act as a primary champion for the Energy & Utilities Cloud. Promote, enable, and evangelize new features and capabilities with Marketing, Sales, Support, Professional Services, Partners, and Customers worldwide.

• Sales Enablement Excellence: Develop and curate impactful sales enablement assets including compelling presentations, product demonstrations, solution maps, white papers, data sheets, and ROI tools tailored for the Energy & Utilities sector.

• Partner Ecosystem Development: Collaborate closely with Strategic Integrators (SIs) and Independent Software Vendors (ISVs) to build, market, and sell joint solutions that drive incremental pipeline and ACV for the Energy & Utilities Cloud.

3. Industry Leadership & Customer Engagement (Energy & Utilities Focus)

• Thought Leadership & Industry Expertise: Develop and deliver impactful thought leadership (e.g., presentations, publications, webinars, industry event keynotes) that positions Salesforce as a leading partner for digital transformation. Leverage deep Energy & Utilities industry experience to bring a Salesforce-agnostic perspective on key sector challenges and opportunities. Focus on relevant sub-verticals (e.g., T&D, retail energy, renewables, water) and timely topics (e.g., grid modernization, EV integration, ESG reporting) to elevate customer conversations, increase field acumen, and create internal and external dialogue with influential leaders in the industry.

• Customer & Executive Engagements: Engage customers and their executives through planned strategic meetings, 1:1 engagements, and roundtable discussions to build strong, lasting relationships. Build trust by flexing industry expertise and understanding their unique business drivers. Proactively build our networks to help grow Salesforce awareness in the Energy & Utilities industry and create greater "stickiness" within key accounts. This includes supporting pre-sales engagements and post-sales implementations to ensure our solutions deliver desired business outcomes.

• Strategic Deal Support: Provide expert support for strategic sales opportunities, presenting product vision, roadmap, and industry solutions to customer executives.

Desired Qualifications & Experience:

• Extensive Industry & Functional Experience: 12+ years of progressive experience in product strategy, product management, solutionsmanagement/development,industry marketing, or go-to-market leadership. Crucially, a significant portion of this experience (7+ years) must be directly within or serving the Energy & Utilities industry with a deep understanding of its value chain, business processes, market structures, and regulatory environments.

• Enterprise SaaS Expertise: Proven success in defining, developing, and bringing B2B enterprise software / SaaS solutions (e.g., CRM, CIS, EAM, MDM, FSM, DERMS platforms) to market.

• Strategic & Analytical Acumen: Strong ability to think strategically, analyze complex market dynamics, and translate insights into actionable product and GTM strategies. Excellent organizational and analytical skills [cf: 10].

• Leadership & Influence: Demonstrated experience leading and working with international, cross-functional teams, often in a matrixed environment [cf: 10]. Ability to influence and align senior stakeholders.

• Communication Excellence: Exceptional written, verbal, and presentation skills, including experience in high-level business discussions with C-suite executives .

• Dynamic Environment Aptitude: High energy, passion for the role, and proven effectiveness in fast-paced, dynamic (startup-like) environments.

• Customer-Obsessed: Deep empathy for customers, with a strong ability to understand their needs and advocate for their success.

• Collaboration & Teamwork: A natural collaborator who can build strong relationships across the organization.

• Education: Bachelor’s degree in Business, Marketing, Engineering, Computer Science, Environmental Science, or a related field. MBA preferred .

• Travel: Ability to travel domestically and internationally as needed (e.g., 30-50% or as per business requirements).

• Personal Attributes: Humility, resilience, and grace under pressure.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

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Key Responsibilities:

• Technical Advisor to Sales and Presales Leadership:

  • Analyze and advise the Sales and Presales Regional Leadership Team on the technical implications of new Tableau product launches, roadmap changes, and strategic initiatives on regional revenue targets and resource deployment.

  • Provide thought leadership to presales, sales, and customer success teams on innovative approaches to selling Tableau, developing compelling value propositions, and penetrating new market segments for scalable growth.
    

• Strategic Account Technical Executive:

  • Serve as the primary technical executive sponsor for a portfolio of strategic Tableau accounts within the region.

  • Engage with C-level and VP-level technical and business stakeholders at customer organizations to deeply understand their business drivers, critical challenges, and industry-specific priorities.

  • Collaborate with account teams to define tailored Tableau-based solutions that address key business needs and deliver significant value.

  • Validate go-to-market propositions with customer executives and provide technical leadership to support strategic business opportunities and complex deals.

  • Cultivate long-term, peer-to-peer relationships with key customer technical stakeholders, becoming a trusted advisor and partner.
    

• Evangelism and Thought Leadership:

  • Represent Tableau's technical vision and point of view at industry events, conferences, and executive briefings, articulating compelling stories about the power of data and analytics.

  • Contribute to thought leadership content, such as white papers, blog posts, and presentations, to elevate Tableau's technical leadership in the market.
    

• Product and Go-to-Market Enablement:

  • Establish and facilitate technical advocacy forums for senior technical stakeholders within specific focus customer verticals and partner communities to gather insights and foster collaboration.

  • Act as a conduit of market intelligence, providing valuable customer and partner insights, and industry-based expertise to inform regional go-to-market planning and Tableau product management.

  • Aggregate and synthesize regional feedback regarding product capability gaps, competitive pressures, and evolving customer needs, advising product management and development on the potential impact on regional revenue plans and market opportunities.
    

• Partner Ecosystem Engagement:

  • Own and nurture the regional CTO-level relationships with key Technology Partners, System Integrators, and Resellers in the Tableau ecosystem.

  • Engage proactively with technical counterparts within partner organizations to identify strategic priorities, explore technical synergies, and provide thought leadership on joint go-to-market initiatives and integrated solutions leveraging Tableau.

Your experience will be evaluated based on the depth and relevance of your alignment with the core competencies required for this role, including demonstrated leadership in technical domains, strategic customer engagement, and influencing product direction. Examples of relevant experience include:

• Significant experience (10+ years) in a customer-facing technical leadership role such as a Solutions Architect, Technical Consultant, or Enterprise Architect, ideally within the business intelligence, data analytics, or enterprise software space.

• Proven track record of successfully engaging with and building trusted advisor relationships with C-level and VP-level technical and business stakeholders.

• Deep understanding of data analytics platforms and concepts, with specific knowledge of Tableau strongly preferred.

• Experience developing and articulating technical solutions that address complex business challenges and deliver measurable value.

• Strong understanding of sales methodologies and the ability to align technical solutions with business outcomes.

• Excellent communication, presentation, and interpersonal skills, with the ability to effectively convey technical concepts to both technical and non-technical audiences.

• Experience working with and enabling partners (Technology Partners, System Integrators, Resellers).

• Prior experience contributing to product strategy or providing market feedback to product management organizations is highly desirable.

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Posting Statement

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Job Details

• Serve as a leader with a point of view, both internally and externally, within the assigned industry domain.
• Establish strongand professional rapport with customers, partners, and internal collaborators.
•, working closely with account teams to identify and develop new opportunities.
• Lead local industry, such as, and craft Salesforce’s.
• Develop and deliverthat resonate with customers.
•, including.
• Act as the, providing feedback to advise roadmap decisions.
• Collaborate acrossto ensure consistency in messaging, approach, and execution.
• Work withto align on.
• Provideto help advise go-to-market positioning and customer strategies.
• Drive, ensuring scalable success across the industry.
• Educate internal teams onto improve collective expertise.
• Focus on, delivering industry-specific innovation.
• Participate in all appropriateto maintain deep product and industry expertise.
• Meet and exceedas assigned by management.

• 5 or more years' experience as a solution/sales engineer for a CRM company or similar technology

• Experiences in Data technologies such as Snowflake, Data Bricks, Amazon S3, Datamirror etc

• Understanding of Cross Cloud technologies

• Experiences in driving transformational changes across an account or industry

• Knowledge of related applications, relational database, web technology, and cyber-security

• Web, application server, and database programming experience such as Java, Javascript, REST/SOAP, HTML5/CSS, SQL, etc.

• Crucial to demonstrate an understanding of key industry processes including appropriate AI use cases

• Track record of solution engineering, consultancy, delivery, or training success for an enterprise software solution organisation. We are open to a variety of backgrounds for the role.

• Shown oral, written, presentation, and interpersonal communication and relationship skills.

• Time management skills in a dynamic team environment.

• Ability to work as part of a team to tackle problems in dynamic, energising environments.

• Inquisitive, practical, and passionate about technology and sharing knowledge and standard processes

• Willing and able to travel occasionally

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Posting Statement

does not accept unsolicited headhunter and agency resumes.