Account Executive - Esmb Thailand/ Vietnam jobs at Salesforce in Thailand, Bangkok

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We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

• Based in Bangkok, Vietnamese Language Skills mandatory
• Visa & Relocation Support possible for the right candidate

Key Responsibilities and Impact:

• Relationship Management: Develop and maintain relationships with key business and IT partners to understand their goals and priorities.

• Value Realization: Help customers achieve their business outcomes by coordinating Signature Success services, providing proactive feature guidance, and advising on new Salesforce releases.

• Technical Expertise: Act as a trusted advisor on the Salesforce platform, with a specific focus on Sales Cloud, Service Cloud, or Financial Services Cloud capabilities and best practices . Translate business needs into technical solutions within the Salesforce ecosystem.

• Proactive Support: Identify potential challenges and risks related to the customer's Salesforce implementation, reinforce the value of technical recommendations, and proactively set customers up for success.

• Incident Management: Provide regular updates and communications during infrastructure service degradations affecting the customer's Salesforce instance, partnering with internal teams for resolution. Track root cause analysis and communicate findings to customers.

• Advocacy: Act as a customer advocate during the triage and resolution of high-severity cases related to their Salesforce platform usage.

• Value Communication: Clearly communicate the value of Signature Success to ensure customer renewals.

• Collaboration: Work closely with internal teams (e.g., Support, Product, Sales) and external partners (including ISVs) to address customer needs related to their Salesforce solutions.
  

Technical Requirements:

• Salesforce Platform Experience: hands-on experience working directly with Salesforce Sales Cloud, Service Cloud, or Financial Services Cloud , including configuration, implementation, or technical management.

• Broader CRM Experience: Experience with application development, configuration, or implementation within other enterprise CRM systems, such as SAP CRM or Oracle Siebel/Fusion CRM , is beneficial.
  

Additional Requirements (Broader CSM Skills):

• Experience in Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, or Technical/Solutions Architecture, particularly within the CRM domain.

• Exceptional communication and presentation skills at all organizational levels, including executive and C-level.

• Ability to analyze technical concepts (especially related to Salesforce CRM) and translate them into business terms, and vice versa.

• Knowledge of software development processes and design methodologies as they apply to CRM implementations.

• Experience leading cross-functional teams to resolve customer needs or projects.

• Fluency in Vietnamese language is required

Preferred Requirements:

• Relevant Salesforce certifications are highly desirable, such as:

  • Salesforce Certified Administrator

  • Salesforce Certified Sales Cloud Consultant

  • Salesforce Certified Service Cloud Consultant

  • Salesforce Certified Financial Services Cloud Accredited Professional (or related FSC certs)

  • Salesforce Certified Platform App Builder

• Deep knowledge of Salesforce products and features, capabilities, best use cases, and deployment strategies within Sales, Service, or Financial Services contexts.

• Experience working with Enterprise-level customers.

skills. They need significant hands-on experience with core Salesforce CRM platforms (Sales Cloud, Service Cloud, or FSC), potentially supplemented by experience with other enterprise CRMs like SAP or Oracle. Holding relevant Salesforce certifications and fluency in Tagalog are key requirements for the role. The ideal candidate is passionate about driving customer success within the Salesforce ecosystem, proactive in their approach, and adept at managing complex technical and business requirements for large enterprise clients.

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We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

• Salesforce technical skills required
• Seeking Vietnamese/Thai and English language skills
• Based in Bangkok, looking after Partners in ASEAN
  

The Delivery Architect will work across the Vietnam, Thailand & the ASEAN region and operating units to identify potential risk in implementations during the project life cycle. You will provide proactive and reactive implementation and architectural direction specialized to prioritized products. Working alongside Partner Success, the Delivery Architect supports established and emerging key partners and their Partner success strategies, ensuring global coverage of our risk and growth opportunities in the ecosystem

Key Responsibilities:

• Collaborate with partners to provide implementation and technical advisory at points in time during the pre sale and delivery phases of Salesforce implementations (approach, use cases, architecture, delivery plans).

• Identify the risks, assess progress and provide guidance and enhancements needed on implementation and architectural best practices.

• Identify the gaps and enhancements needed on technical and architecture best practices. Work with Partner Success teams across Sales / Delivery / Regions / Scale Programs to incorporate materials as needed for scaled partner success.

• Provide point in time reviews of partner & customer project deliverables (e.g. approach, architecture, staffing plans) to assess progress, provide guidance, assess risks and help address critical issues.

• Identify Success Plan needs & work with partners to position appropriately for the success of the customer.

• Work in partnership with Alliance and Channel (A&C) teams, customer account teams and CSG to mitigate and help resolve red accounts and escalations for assigned partner projects.

• Provide product & partner insights to leadership as part of continuous improvement and evolution of partner success. Liaise with Product as needed during or after implementations to relay Partner feedback

• Simultaneously engage across multiple projects and partners.

Typical Scenarios:

• Leverage customer success plans to compliment partner delivery and mitigate technical and delivery risk.

• Support partners during pre-implementation scoping and planning to set delivery up for success, eliminating issues before they occur, increasing customer success, reducing escalations, and unlocking growth.

• Identify opportunities for Services co-delivery with partners (e.g. supplement teams with deeper architectural knowledge for complex features and use-cases) and support onboarding and ways of working discussions.

• Provide insights based on experience in the field with partners to support scale plays and other programs to address common challenges across the ecosystem e.g. new product features or regional challenges with specific product sets.
  

Requirements

• Extensive experience in consulting, technical support, account management or project management — with Salesforce or related applications in a SaaS environment.

• Ideally, fluent Vietnamese/Thai + English language skills

• Consultative and customer focused approach

• Working technical knowledge of Salesforce Core products, best use and how to design, develop and deploy, including knowledge how to integrate the Salesforce platform and ecosystem.

• Professional Services environment experience, ideally within the Salesforce ecosystem.

• Experience and understanding of one or more Salesforce products/platforms including Core Sales and Service Cloud, Salesforce Field Service, Marketing Cloud, SFI, Commerce Cloud, Data Cloud / AI highly recommended.

• Salesforce certifications for Core products (Salesforce Certified Administrator, Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant, Salesforce AI Associate, Salesforce Data Cloud Consultant)

• Experience/certified with multiple project delivery methodologies e.g. Scrum or PMP would be beneficial.

• Experience with large scale, technologically sophisticated accounts, who constantly challenge product capabilities

• Strong communication skills to present and influence credibly at all levels of the organisation, including executive and C-level

• Competence in analysing technical concepts and translating them into business terms, mapping business requirements to technical features
  

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Responsibilities :

• Lead a dedicated customer set (region or vertical) in the SMB space being responsible for the full sales cycle. You coordinate several sales projects simultaneously and are fully responsible for your customer.

• Own the entire sales process to ensure delivery against key performance metrics, with a strong emphasis on new business, while growing existing accounts.

• Use your solution selling expertise to respond efficiently to customer needs and identify business potential to create a strategic, long-term partnership with your customers.

• Strengthen client relationships through regular engagement and face-to-face meetings

• Prioritise and lead industry events and user groups to generate market interest.

• Work in partnership with our team of Business Developers, Pre-sales, and Marketers for all sales leads and sales opportunities.

• Building account strategy and territory plan for the Thailand/ Vietnam Market

Required Qualifications:

• Proven track record of success in full cycle sales

• Credibility at all levels and evidence of building positive relationships internally and with the customer.

• Effective communication skills with the ability to build influential relationships and deliver results in a cross-functional environment.

• Successful history of net direct new business sales , proving consistent delivery against targets.

• High motivation, resilience and ambition to build a career at Salesforce.

• FluentinEnglish and Thai/ Vietnam.

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If you require assistance due to a disability applying for open positions please submit a request via this.

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This role is based in Bangkok, but will cover multiple ASEAN markets as such fluency inis required.
Duties & Responsibilities:

• Achieve and exceed revenue targets for Signature Success plans.

• Build strong relationships with relevant internal partners to review territories and identify strategies and opportunities to attach Signature Success plans.

• Cultivate and manage a pipeline of sales opportunities, accurately forecast sales, log activities

• Collaborate with internal Account teams to drive an effective sales process for Signature Success from Identification, through Qualification, Discover, Selling and Commercial Negotiation.

• Create compelling presentations and perspectives to drive Signature Success sales with customer value realisation including use of financial and business metrics.

• Evangelise Signature Success internally and externally. Act as subject matter expert for Success Cloud products.

• Collaborate effectively with other parts of the organisation, including, but not limited to: License Sales, Customer Success, Professional Services, Marketing, Sales Operations, Pricing Deal Desk, Legal, Product Management, and Delivery to address and resolve customer or sales issues.

• Travel up to 20%

Qualifications:

• Experience in Sales, Marketing, or Services (consulting sales, technical sales or support sales) required.

• Proven track record in Enterprise sales and achieving against a revenue target.

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

• CRM or Marketing automation application experience: Salesforce product experience a plus

• Demonstrated track record of self-starting, risk-taking, and ability to influence without authority

• Excellentrelationship-buildingskills with a demonstrable experience in growing and nurturing relationships

• Strong written and verbal communication skills. English proficiency required

• Outstanding presentation skills are required including the ability to adapt style based on the audience and present complex ideas.

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Slack is more than just a tech company. We are on a mission to make your working life simpler, more pleasantand more productive. We believe that culture is the compass to success and so our Slack Values are woven into the fabric of all we do. We seek outstanding talent eager to do the best work of their life while supporting others in doing the same. We are looking for an Account Executive to join us in our Thailand Team. This region represents a huge opportunity for Slack and we are excited to develop this business unit. We seek outstanding people eager to do excellent work while supporting others in doing the same! You will be responsible for evangelizing the value of Slack to new prospects, as well as working with existing customers to drive adoption and the value they derive from our platform. We are a customer-centric team that is passionate about the development of trusted relationships across our customer base.You will work closely with customers to understand their business objectives and act as their trusted guide to enable our customers to work in new ways. If you enjoy working with customers from a variety of industries in a rapidly changing environment, come and join us! Slack has a positive, diverse, and supportive culture— we look for people who are curious, inventive, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative. If this sounds like a good fit for you, why not say hello? What you will be doing:

• Drive ACV within the Thailand market by creating, navigating, and closing opportunities, and making our customers successful with Slack.

• Provide recommendations based on a customer’s business needs and usage patterns

• Lead multiple customers simultaneously at various stages of the Slack buying cycle

• Drive revenue through proactive outreach to new and existing customers

• Balance inbound customer communication and prioritize/raise issues appropriately including billing, legal, security, and technical inquiries

• Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas
  

1. Business acumen
2. Consultative selling
3. Prospecting skills
4. Compelling communicator
5. Urgency
6. Competitive spirit8. Resourceful
9. Coachable
10. Drive for results
11. Trusted advisor

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What you’ll be doing:

• Employ your wealth of sales knowledge, with new technologies, and AI modeling to identify and position Agentforce opportunities with potential customers.

• Collaborate and work closely Salesforce Sales team to find opportunities to drive Agentforce growth at current and new customers

• Use your extensive knowledge of Salesforce particularly Agentforce to articulate to our customers how the Salesforce Product stack can deliver tailored solutions to transform their customer engagement while fitting within their existing architecture

• Conduct comprehensive technical discovery to analyze sophisticated business problems and demonstrate how Agentforce’s capabilities can deliver impact at scale

• Source and qualify Agentforce opportunities that fit our ideal customer profile.

• Demonstrate your adeptness at leading comprehensive discovery conversations, unearthing prospective customers’ critical business needs and resolving if and how Agentforce can be a solution.

• Conduct in-depth discovery sessions to assess client’s sophisticated business needs, demonstrating what Agentforce delivers as a detailed and scalable solution

• Craft and present compelling Points of View (POVs) that underscore the tangible value of Agentforce across both technical and business partners

• Collaborate across cross-functional teams to show up as “One Salesforce” and ensure a seamless client experience throughout the entire sales process

• Highlight how our solutions align seamlessly with clients' long-term strategic objectives

• Apply your outstanding ability to combine deep discovery with your own point of view to present compelling Agentforce use cases that resonate with buyers

What you should have:

• Experience in enterprise and commercial B2B sales within the context of highly technical sales

• Deep understanding of AI and machine learning concepts, understanding of the agent platform, how to configure and set up agents, hook them into existing flows, automation, API connection, etc.

• Experience with AI-driven customer engagement solutions and the Salesforce platform (i.e. Sales, Services, Marketing, Data Cloud)

• Sophisticated intuition for business and able to conduct technical in-depth discovery mapping aligning clients needs to Salesforce's platform and Agentforce capabilities

• Strong technical selling skills including the ability to explain AI models ad solutions to non-technical clients and how AI capabilities and solutions can translate to business outcomes

• A proven track record of consistently surpassing sales targets within a technical sales environment, underscoring your proficiency in intricate sales processes.

• Outstanding communication and negotiation skills honed through your experience

• A Bachelor's degree or equivalent experience with extensive background in technology sales

Characteristics:

• This role requires an outstanding blend of technical depth, sales competence, and can articulate complex AI-driven solutions to a mix of customers.

• Results motivated: you show your ability to exceed sales goals.

• Business-focused outlook: Skillfully translates technical solutions into palpable business value

• A talent forrelationship-building:Establishes enduring client connections, rooted in your extensive sales expertise.

• A curiosity about problem-solving: Devises innovative solutions to address sophisticated client challenges, using your extensive technology sales experience

• Technical Skills: Ability to understand sophisticated technical solutions and clearly articulate business value to businesses and technical partners

• Creativity. Agile, roll-up-your-sleeves demeanor. Progress over perfection.

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Posting Statement

does not accept unsolicited headhunter and agency resumes.