Lead Solution Engineer Strategic Global Accounts Life Sciences jobs at Salesforce in Switzerland, Zurich

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Role Overview

You will report to the Senior Director, Consumption Value Delivery. As a strategic growth-focused Consumption Value Manager, Senior Manager or Director, you will have an influential role in a diverse, international team at the heart of the next phase of MuleSoft growth. You will partner closely with leaders and account teams in your region, being fully embedded in the local business and with the local teams.

When you land in this role, the onboarding journey will get you quickly settled into the Salesforce Ohana and give you everything you need to thrive. You’ll be in a highly supportive environment with a strong team culture and bold, aspirational colleagues. Your individual development is a priority right from day one here. You’ll have guided access to incredible resources and coaching that will catapult your development.

We are moving into the next era, where the way we work is changing, the way customers buy software is changing and the way we drive value with them is changing. You will be at the forefront of that change, working directly with customers, gaining their trust by ensuring they realise value at the point of use and powering a virtuous cycle of value and growth through a focus on consumption. You will enable, retain and grow MuleSoft’s largest, most strategic customers.

This is an exciting opportunity for you to shape, build and operationalize a new capability at the scale of Salesforce. In this role, you will be responsible for setting the strategic direction and consumption usage of a select set of priority accounts. Your impact will also be wider, helping to deliver transparency, predictability and linearity for the business as a whole. This role is for the curious, the bold and the creative, you’ll be helping to write the operating manual as we define this next phase of growth.

Account Growth

• Ensure your customers realise the full value of their MuleSoft investment by driving accelerated adoption of their use cases and clear articulation of the business value

• Proactively identify and propose new ways you believe customers can get additional value from MuleSoft with new use cases across their lines of business

• Prioritise time and focus across your accounts through effective territory planning

• Collaborate with sales teams to drive commercial expansion

• Directly incentivised on consumption growth and incremental annual contract value (ACV)

Executive Presence

• Leverage Salesforce executive relationships for insight and influence

• Develop C-level relationships by focusing on your relevance to them

• Influence decision-making by creating and presenting compelling cases for change to C-level customer executives

Technical Proficiency

• Understand customer IT landscapes and business needs, using critical thinking to build cases for change

• Lead product demonstrations and proof-of-concept projects to showcase how MuleSoft can solve new business problems

Partner management

• Actively seek out and build relationships with a variety of partners to see the whole picture, build consensus and triangulate support for change and expanded consumption at all levels of the organisation

• Collaborate with internal teams (sales, professional services, technical architects, customer success, executives) and external partners to accelerate MuleSoft's impact

Minimum requirements

• Significant customer-facing experience in a solutions sales or consulting role

• Experience driving sales & expansion strategies with enterprise customers including a deep understanding of utilisation

• Conversant in business language and knowledgeable about technology and data

• Ability to build relationships with a wide range of customers, including IT and lines of business

• Desire to become hands-on with the product in order to show not tell

• Passionate about MuleSoft solutions, customer outcomes and inspiring a team

Preferred requirements

• Familiarity with consumption models, plays and the go-to market alignment

• Familiarity with Salesforce cloud ecosystem (Salesforce product certifications are a plus)

• Familiarity with solution-based approach to selling

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Posting Statement

Job Category

Job Details

As theyou will identify business needs and articulate the business value of innovative, multi-cloud Salesforce solutions — including those involving partner and ISV technologies — and guide customers from vision to execution. You will lead the technical strategy for your accounts, design and demonstrate scalable solutions embedded in the enterprise IT landscape, and support proof of concepts as needed.

You will also play a key role in helping our customers transform for the

Typical Day of a Lead Solution Engineer:

• Act as the technical leader and trusted advisor for a portfolio of Strategic Global Accounts in Life Sciences in close alignment with the account team

• Facilitate outcome-focused discovery conversations to identify customer challenges and define customer business objectives

• Architect scalable, compliant, enterprise-ready solutions on the Salesforce platform including Data Cloud and AgentForce across Sales, Service, Marketing, Data and our industry clouds, particularlyLife Sciences Cloud

• Lead the conversation onAgentic AIand help customers envision and implement aDigital Workforce through AgentForce

• Develop tailored solution strategies and bring them to life through impactful demonstrations and prototypes

• Create compelling supporting material (videos, slide decks, business value assessments, etc.)

• Collaborate with a wide set of internal and external stakeholders including product specialists, product management, professional services, ISVs and system integrators to deliver customer success

• Provide technical thought leadership and contribute to industry-specific events, webinars, and enablement sessions

• Drive innovation by partnering with product teams and offering feedback from the field

• Support solution validation phases like PoCs and pilots

• Stay current with the latest Salesforce capabilities, obtain and maintain certifications, and continuously sharpen your skills

• Deepen and obtain Life Sciences Industry Knowledge

Requirements:

• Extensive experience in Presales, Solution Engineering, or Salesforce Consulting

• Deep understanding of the Life Sciences industry, ideally in a global context

• Proven ability to own complex enterprise accounts from a technical perspective

• Strong verbal, written, presentation, and interpersonal communication skills

• Experience in stakeholder management across different organizational levels

• Ability to map customer business goals to technology strategies and solutions

• Solid project and solution management skills

• Hands-on technical expertise with Salesforce (multi-cloud), including architecture and demo building

• Strong fundamental understanding of AI and its possibilities and limitations

• Experience in collaborating with partners, ISVs, and large implementation teams

• Knowledge of enterprise application architecture and integration

• Bachelor’s degree or equivalent

• Fluent in English, German proficiency is a plus
  

Preferred:

• Salesforce certifications

• Background in enterprise software consulting or implementation

• Experience working in or with Strategic Global Accounts

• Experience leading PoCs and innovation initiatives in complex environments

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement