Digital Account Executive Salesforce Marketing & Commerce Cloud jobs at Salesforce in Switzerland, Zurich

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About the Role:

As an Agentic Experience Specialist, you will be at the forefront of the evolution of user experience, specializing in crafting natural, effortless, and intuitive interactions between users and AI systems on the Salesforce platform. This role is pivotal in humanizing the power of AI by designing communication patterns that are clear, context-aware, and rooted in trust.

You will work directly with customers to design, implement, and optimize AI-powered solutions, ensuring every interaction feels like a natural extension of the customer relationship. Your goal is to create intelligent, brand-aligned behaviors for autonomous AI agents, enabling users to trust, understand, and confidently interact with AI-powered solutions that augment human productivity and creativity.

• User Understanding & Customer Strategy:Collaborate directly with customers to understand their unique business needs and current experience to design AI-driven solutions that optimize workflows while maintaining high customer satisfaction. Conduct deep user research, including contextual inquiry, surveys, and analysis of existing chat and call transcripts, to understand user needs, behaviors, and pain points. Synthesize research findings into user personas and "as-is" journey maps to identify opportunities for improvement within the customer experience.

• Conversation & Interface Design:Lead the design of next-generation conversational AI interfaces for the Salesforce platform, ensuring they are intuitive, human-centered, and aligned with the brand's voice. You will define the AI agent's persona and design comprehensive dialogue flows and conversation maps. You will also focus on the design and implementation of voice interfaces, making them natural, empathetic, and responsive.

• Prototyping & Testing:Create conversational prototypes using tools like Voiceflow or Botsociety to visualize, test, and refine interaction flows early in the design process. You will design and executeconversation-specifictest cases covering primary flows, edge cases, and error scenarios. You'll also use a "Truth Curve" approach, using continuous testing and learning cycles to validate hypotheses with data rather than assumptions.

• Collaboration & Implementation:Work closely with cross-functional teams—including engineering, product management, and customer success—to ensure the successful implementation of conversational agents on the Salesforce platform. You'll also develop and maintain comprehensive design documentation to serve as a single source of truth for the AI's behavior.

• Monitoring & Optimization:Analyze user feedback and live conversational data to identify pain points and opportunities for continuous improvement. You'll use data analytics to continuously refine the user experience, ensuring AI models evolve with customer demands.
  

• Deep understanding of conversation design principles, NLU concepts (intents, utterances, entities), and human-to-human communication.

• Strong user research and empathy skills, with a proven ability to design customer-centric AI solutions that focus on personalization and usability.

• Experience with conversational prototyping tools (e.g., Figma, Botsociety, Voiceflow) and familiarity with prompt engineering for Large Language Models (LLMs).

• Experience with Salesforce products, particularly Service Cloud, Einstein, Salesforce Flow, and Salesforce Voice, with a strong understanding of AI-powered automation.

• Excellent writing and dialogue scripting abilities with a focus on clarity and brand alignment, paired with strong collaboration skills to work with cross-functional teams.

• Ability to interpret conversation data and analytics to measure the success of interfaces and drive improvements.
  

• Relevant certifications and/or experience in conversation design, AI voice interfaces, or Salesforce Voice.

• Experience engaging with C-level executives to define AI and UX strategies for large-scale projects.

• Proven ability to facilitate experience-based design workshops with customers to gather insights and shape product offerings.

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A good match for this role is:

• Account Planning and Strategies: Ability to establish plans to achieve sales objectives by efficiently identifying and qualifying opportunities forMarketing Cloud & Commerce Cloud.

• Research and Discovery: Able to uncover a prospect’s current processes, business challenges, and strategic goals based on customer use cases and value hypotheses.

• Solutioning: Identifies compelling value propositions that address customer needs by demonstrating an understanding of technology solutions.

• Communication:Fluency in German and English. Interacting in a clear, concise, and timely manner using a variety of communication methods (writing, speech, presentation) and tools (whiteboarding, Google Slides, Zoom).

• Resource Application: Seizes opportunities to optimise results using the full capabilities of available resources and tools.

• Team Selling: Aligns with the full capacities of the account team and partners to support the deal and customer success.

We understand that imposter syndrome can make it difficult to recognise your own brilliance, so please don't hesitate to apply - your unique skills and perspectives are valued here, and we'd love to hear from you.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

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Your Impact

• As part of our team you will be selling, consulting, and leading top new business and key accounts

• You will open, build, and own trusted strategic partnerships with key accounts in the Swiss RCG industry

• Lead and orchestrate the entire sophisticated sales-cycle, addressing C-level executives the value of our deeply integrated platform and its related business impact

• You will build, share, own, and implement a territory plan with an extended team to deliver maximum revenue potential in line with a proven value proposition for our customers

• Forecast sales activity and revenue achievement, whilst crafting excellent customer satisfaction through relationship building

• Promote the Salesforce vision through product demonstrations, in-market events, and account specific initiatives

Required Skills

• Proven record new business solution selling and consulting experience

• Strong presentation and demonstration skills highlighting the compelling business impact

• Ability to map out and strategically define territory and account plans

• Efficiently manage internal and external networks

• Evidence of relationship building skills within a matrix organisation with an ability to grow and cultivate relationships

• Excellent at building credible and value driven C-level relationships

• Ability to accurately translate, forecast, and control identified business opportunities

• Exhibits characteristics of quick-learning, self-starting, risk taking, and an aim to succeed

• Must be proficient in both German & English

• French and/or Swiss German speaking is a strong plus

• Strong network and experience in the Swiss RCG mid-market industry highly preferred

• Ability to negotiate complex deals

• Degree or equivalent validated experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience etc.)

Check out our benefits site which explains our various benefits, including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.
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Posting Statement

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• Job Description

  Enterprise Account Executive, Manufacturing
  

  We’re Salesforce, the Customer Company, encouraging the future of business with AI+ Data +CRM + Agents. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good– you’ve come to the right place.

  Note: By applying to the Enterprise Account Executive posting, recruiters and hiring managers who support multiple cloud offerings and verticals across the organization hiring Enterprise Account Executives will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.

  Our Enterprise Account Executives engage with existing customers and new leads to position and sell the entire Salesforce Customer 360 platform. They build positive, trusted relationships with both crucial team members and c-suite decision makers within their patch, and become natural at helping customers realize value from their Salesforce investments.
  You will use your skills to develop opportunities, through both warm leads and whitespace prospecting.

  Responsibilities:

  * Run territory identification and research, formalize the go-to-market strategy for the territory and build a qualified target account list within 30 days.
  * Develop & keep up to date and relevant the Account Plans
  * Understand, customize & make relevant and deliver our Salesforce value proposition for existing and/or new customers
  * Develop key customer partner relationships and drive customer happiness at the assigned accounts
  * Develop and drive the overall long-term strategy for the accounts, aligned with customers’ business objectives
  * Own the end-to-end sales process through the engagement of appropriate resources such as Sales Engineers, BVS, Professional Services, Executives, Partners, Marketing, etc.
  * Drive steady and predictable pipeline & sales growth within the assigned territory, consistently across the year
  * Maintain a sharp and updated record of your pipeline and sales activities
  * Forecast your business with accuracy

  Required Qualifications & skills:

  * Strong background of value/consultative selling sophisticated solutions or technology (5 to 10 years preferably in Software or in Business Applications) and Deal Execution
  * Experience at selling to different C-level personas in Business & IT functions
  * Shown & proven record of successful collaboration in cross-functional and extended teams
  * Deep understanding of business & technology requirements of enterprise customers in the Manufacturing industry
  * Ability to work as part of a team to tackle problems in dynamic, energising environments
  * Strong analytical, problem structuring & problem solving skills
  * Validated communication skills (verbal, written, presentations)
  * Experience will be evaluated based on alignment to the strengths for the role (e.g. extracurricular leadership roles)
  * Proficiency in English and in German is required. French / Italian are a plus

  
  Preferred Qualifications & skills:

  * Knowledge of Sales Methodology
  * Commercial negotiations
  * Experience in dealing with Large Accounts
  * Knowledge & network in the Swiss manufacturing industry space
  * Passion around Artificial Intelligence
  * Ability to thrive in a fast paced environment
  * Track record of consistently achieving or surpassing quota
  * Ability to develop cases and service requirements, while crafting and leading strategic alliances

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

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About the opportunity:

• The ideal candidate will be a strategic partner to our customers, building robust relationships with key stakeholders and c-suite decision-makers.

• Focussing on the German Speaking market, this role will play a pivotal role in driving the success ofSalesforce's Digital Experience solutions, by identifying, developing, and closing deals with new and existing customers, helping them achieve their digital transformation goals through the strategic implementation ofSalesforce's Marketing Cloud and Commerce Cloud solutions.

• This role goes beyond sales; it is about building lasting value and driving customer success through the innovative use of our platform.

• The candidate will cultivate and enhance customer satisfaction within assigned accounts, craft and deliver a comprehensive account strategy aligned with customer business goals, and navigate the full sales cycle by leveraging various resources to support deal closure. ​

• The AE will prioritise establishing a qualified target account list and a go-to-market strategy, communicating the outstanding benefits of Salesforce solutions to foster customer growth and expand Salesforce's footprint within existing accounts through strategic planning and execution.

A good match for this role is:

• Account Planning and Strategies: Ability to establish plans to achieve sales objectives by efficiently identifying and qualifying opportunities for Marketing Cloud & Commerce Cloud.

• Research and Discovery: Able to uncover a prospect’s current processes, business challenges, and strategic goals based on customer use cases and value hypotheses.

• Solutioning: Identifies compelling value propositions that address customer needs by demonstrating an understanding of technology solutions.

• Communication: Fluency in German and English. Interacting in a clear, concise, and timely manner using a variety of communication methods (writing, speech, presentation) and tools (whiteboarding, Google Slides, Zoom).

• Resource Application: Seizes opportunities to optimise results using the full capabilities of available resources and tools.

• Team Selling: Aligns with the full capacities of the account team and partners to support the deal and customer success.We understand that imposter syndrome can make it difficult to recognise your own brilliance, so please don't hesitate to apply - your unique skills and perspectives are valued here, and we'd love to hear from you.

If you require assistance due to a disability applying for open positions please submit a request via this.

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Role description

You will join the Enterprise Sales Team as a Senior Sales Professional. Your role will be to drive expansion of the MuleSoft portfolio in Switzerland.

Basic Requirements

• You own the entire sales process and you ensure the delivery against key performance metrics.

• You have a strong focus on new business sales.

• By driving detailed customer discovery and research, you will formalize a Go To Market strategy and build qualified target account lists.

• You will drive Pipeline development through a combination of customer engagements, marketing campaigns and market sectorknowledge/intelligence.

• You will build and maintain a sales pipeline to ensure over-achievement.

• You will engage with current and prospect organizations to position MuleSoft solutions through strategic value based selling, case definition, return on investment analysis, references and analysts data.

• You will own the end to end sales process through engagement of appropriate resources such as Business Development Representatives, Sales Engineers, Professional Services, Executives, Partners etc.

• You will generate short term results whilst maintaining a long term perspective to improve overall revenue generation.

• You will provide accurate monthly forecasting and revenue delivery.

• You will partner with the Salesforce Team in positioning the Value of the Salesforce 360 platform, boosted by MuleSoft.

Preferred Requirements

• Shown experience of selling enterprise software of SaaS solutions.

• Successful history of net new business sales (direct), with the ability to prove consistent delivery against targets.

• Consistent record of sales overachievement.

• Credibility at all levels and evidence of building positive relationships internally and with the customer.

• Bachelors Degree of equivalent preferred.

• German & English are required

If you require assistance due to a disability applying for open positions please submit a request via this.

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