דרושים Specialist Account Executive - Platform Sales Nl ב-Salesforce ב-Netherlands, Amsterdam

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About the Role:

As an Agentic Experience Specialist, you will be at the forefront of the evolution of user experience, specializing in crafting natural, effortless, and intuitive interactions between users and AI systems on the Salesforce platform. This role is pivotal in humanizing the power of AI by designing communication patterns that are clear, context-aware, and rooted in trust.

You will work directly with customers to design, implement, and optimize AI-powered solutions, ensuring every interaction feels like a natural extension of the customer relationship. Your goal is to create intelligent, brand-aligned behaviors for autonomous AI agents, enabling users to trust, understand, and confidently interact with AI-powered solutions that augment human productivity and creativity.

• User Understanding & Customer Strategy:Collaborate directly with customers to understand their unique business needs and current experience to design AI-driven solutions that optimize workflows while maintaining high customer satisfaction. Conduct deep user research, including contextual inquiry, surveys, and analysis of existing chat and call transcripts, to understand user needs, behaviors, and pain points. Synthesize research findings into user personas and "as-is" journey maps to identify opportunities for improvement within the customer experience.

• Conversation & Interface Design:Lead the design of next-generation conversational AI interfaces for the Salesforce platform, ensuring they are intuitive, human-centered, and aligned with the brand's voice. You will define the AI agent's persona and design comprehensive dialogue flows and conversation maps. You will also focus on the design and implementation of voice interfaces, making them natural, empathetic, and responsive.

• Prototyping & Testing:Create conversational prototypes using tools like Voiceflow or Botsociety to visualize, test, and refine interaction flows early in the design process. You will design and executeconversation-specifictest cases covering primary flows, edge cases, and error scenarios. You'll also use a "Truth Curve" approach, using continuous testing and learning cycles to validate hypotheses with data rather than assumptions.

• Collaboration & Implementation:Work closely with cross-functional teams—including engineering, product management, and customer success—to ensure the successful implementation of conversational agents on the Salesforce platform. You'll also develop and maintain comprehensive design documentation to serve as a single source of truth for the AI's behavior.

• Monitoring & Optimization:Analyze user feedback and live conversational data to identify pain points and opportunities for continuous improvement. You'll use data analytics to continuously refine the user experience, ensuring AI models evolve with customer demands.
  

• Deep understanding of conversation design principles, NLU concepts (intents, utterances, entities), and human-to-human communication.

• Strong user research and empathy skills, with a proven ability to design customer-centric AI solutions that focus on personalization and usability.

• Experience with conversational prototyping tools (e.g., Figma, Botsociety, Voiceflow) and familiarity with prompt engineering for Large Language Models (LLMs).

• Experience with Salesforce products, particularly Service Cloud, Einstein, Salesforce Flow, and Salesforce Voice, with a strong understanding of AI-powered automation.

• Excellent writing and dialogue scripting abilities with a focus on clarity and brand alignment, paired with strong collaboration skills to work with cross-functional teams.

• Ability to interpret conversation data and analytics to measure the success of interfaces and drive improvements.
  

• Relevant certifications and/or experience in conversation design, AI voice interfaces, or Salesforce Voice.

• Experience engaging with C-level executives to define AI and UX strategies for large-scale projects.

• Proven ability to facilitate experience-based design workshops with customers to gather insights and shape product offerings.

Unleash Your Potential

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About the Role

As the company’s accounts receivable continues to grow in both dollar amount and number of invoices, we require additional collector bandwidth. This position will be assigned an individual accounts receivable portfolio for which they will be accountable.

Key Responsibilities

• Initiate collection reminders via email or phone in accordance with the Invoice Collection and Account Suspension Timeline.

• Demonstrate sound judgment and due diligence in evaluating account solvency and customer willingness to pay.

• Facilitate customer payments by providing required documentation (e.g., invoices, payment instructions).

• Resolve billing disputes in collaboration with Sales Operations, Sales teams, and other internal stakeholders.

• Escalate accounts with significant payment issues to Collections and Sales management.

• Partner with Credit Analysts on financially distressed accounts.

• Negotiate payment plans for distressed accounts and secure approvals per the established approval matrix.

• Perform collection activities in line with Salesforce’s policies and processes, including:

  • Obtaining approval for suspension warnings.

  • Executing account suspensions on delinquent accounts in compliance with policy.

  • Providing suspended account details to the Write-Off and Bad Debt team.

• Contribute to process improvement projects as assigned.

• Deliver reports on the assigned portfolio to Collections management as requested.

• Ensure compliance with all company policies.
  

Required Skills & Experience

• Bachelor’s degree or equivalent combination of education and experience.

• Proficiency in French and English (verbal and written).

• Minimum of 2 years of credit collections experience in a high-growth environment (or equivalent).

• Strong customer relationship skills and ability to manage a variety of customer interactions.

• Demonstrated initiative and ability to thrive in a team environment.

• Ability to work independently and manage competing priorities.

• Experience contributing to process improvement initiatives and/or project management.

• Ability to deliver accurate results in a fast-paced, high-growth environment while meeting deadlines.

• Proficiency in Microsoft Office Suite; Salesforce system knowledge is a plus.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

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Required skills:

• Consistent track record in building / managing high performance teams and achieving quarterly targets
• Developing a strong presence in a market including sales, channel, marketing strategy
• Able to operate and navigate successfully in a matrix / multi-product sales environment
• A passion for and/or knowledge of selling Business Intelligence / Data Analytics solutions
• Experience selling transformational technology solutions to major Enterprise customers and Commercial Businesses
• Extensive experience in solution sales (especially Software / SaaS / Cloud) from Demand Generation to Closing
• People management experience, including accountable performance management
• Proven ability to create, grow and inspire successful teams
• Excellent interpersonal skills; able to inspire and build trusted relationships (internally and externally)
• Passion for supporting team development, as well as for their own self-improvement
• A self-starter that can excel in a fast-paced environment
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Check out ourwhich explains our various benefits, including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more

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In this role, you will work closely with current and prospective customers as a trusted digital advisor to deeply understand their company challenges and goals.

Required Skills and Qualifications:

• Demonstrated successof quota carrying, technology solution-based direct sales experience.

• Salesforce Smart:deep knowledge of Salesforce and its processes.

• Account Planning and Strategies: Establishes plans to achieve sales objectives by effectively identifying and qualifying opportunities.

• Research and Discovery: Uncovers a prospect’s current processes, business challenges, and strategic goals based on customer use cases and value hypotheses.

• Solutioning:Identifies compelling value propositions that address customer needs by demonstrating an understanding of technology solutions.

• Communication: Fluency in Dutch and English. Interacting with customers in a clear, concise, and timely manner using a variety of communication methods.

• Resource Application: Continuously runs toward results using the full capabilities of available resources and tools.

Aligns with the full capacities of the account team and partners to support the deal and customer success.

Preferred Skills and Qualifications:

• Excellent interpersonal and communications skills

• Deep understanding of business processes

• Sales Methodology education

• Passion for new business sales

• Ability to balance account management and territory planning

• Ability to develop cases and service requirements, while crafting and leading strategic alliances

• Ability to thrive in a fast paced environment

• Resilience and positive mindset

• Track record of consistently achieving or surpassing quota

• Managing and aligning an extended team

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Salesforce platform into a limited set of named accounts. Think of yourself as the "General Manager" in this role - mapping account strategies, aligning resources and acting as the extension of your customer. You will work closely with other product specialists to help map out the best strategy for your customer. You will have technical support from solutions architects and sales engineers.
Demonstrated successof quota carrying, technology solution-based direct sales experience.Account Planning and Strategies: Establishes plans to achieve sales objectives by effectively identifying and qualifying opportunities.
Resource Application: Continuously runs toward results using the full capabilities of available resources and tools.Excellent interpersonal and communications skillsSales Methodology educationAbility to balance account management and territory planning
Ability to develop cases and service requirements, while crafting and leading strategic alliancesResilience and positive mindset
Track record of consistently achieving or surpassing quota

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• Drive account planning including the formulation of a clearly defined roadmap or the precursor activities to define such a roadmap
• Generate pipeline through self-origination and collaborating across Salesforce with License Sales, Delivery and Customer Success to develop trusted Professional Services propositions for clients and prospects
• Use industry expertise and business acumen to understand a customer's motivation, business drivers/challenges, strategic goals and objectives, and desired business outcomes
• Engage and present to customers, especially at C-Level , using a consultative selling approach that positions Salesforce and yourself as a long-term trusted advisor relationship
• Create a compelling vision and clearly communicate our groundbreaking solutions with the goal of generating significant success and business value from an investment in the Salesforce Platform
• Develop and lead a territory plan and a tailored account plan for each customer that aligns with their business goals, priorities, and timeframes
• Forecast accurately and timely, build a pipeline, and progress opportunities to deliver Success Cloud YOY revenue growth
• Develop mutually agreed and aligned close plans and drive the execution of these plans to realize closed bookings aligned (or in excess) of assigned sales goals/quotas
• Be a recognized role model for collaboration, understanding, and overall business results

• Have a professional services background or blended consultative sales and project delivery background
• Have experience working with a customer through a visioning process, assessing business value outcomes, and developing plans to support the realization of that value through a structured program
• Present business value led pitches and effectively negotiate terms aligned with margin targets
• Can exercise empowered judgment in methods, techniques, and evaluation criteria for obtaining results aligned with goals of the company and within associated guidance
• Recognize the importance of timing to close deals and are able to balance driving the closing cycle while being responsive to the customer’s needs and fundamentally building trust in the relationship
• Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).
• Proficiency in English and Dutch

• Extensive years of consultative sales experience with a proven record of consistently meeting (or exceeding) quota
• Experience selling and/or delivering Professional Services in a context similar to Salesforce or a Global System Integrator type environment
• Demonstrated ability to develop and maintain executive (including C-level relationships) where you are recognized as a trusted advisor
• Experience growing accounts with large and complex pursuits ($M+)
• Highly collaborative excels in a matrix organizational model (aligning with other business functions)
• Committed team player with strong interpersonal skills who share and support colleagues
• Ability to thrive in a fast-paced sales environment

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