Jobs at Salesforce in Netherlands, Amsterdam

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About the Role:

As an Agentic Experience Specialist, you will be at the forefront of the evolution of user experience, specializing in crafting natural, effortless, and intuitive interactions between users and AI systems on the Salesforce platform. This role is pivotal in humanizing the power of AI by designing communication patterns that are clear, context-aware, and rooted in trust.

You will work directly with customers to design, implement, and optimize AI-powered solutions, ensuring every interaction feels like a natural extension of the customer relationship. Your goal is to create intelligent, brand-aligned behaviors for autonomous AI agents, enabling users to trust, understand, and confidently interact with AI-powered solutions that augment human productivity and creativity.

• User Understanding & Customer Strategy:Collaborate directly with customers to understand their unique business needs and current experience to design AI-driven solutions that optimize workflows while maintaining high customer satisfaction. Conduct deep user research, including contextual inquiry, surveys, and analysis of existing chat and call transcripts, to understand user needs, behaviors, and pain points. Synthesize research findings into user personas and "as-is" journey maps to identify opportunities for improvement within the customer experience.

• Conversation & Interface Design:Lead the design of next-generation conversational AI interfaces for the Salesforce platform, ensuring they are intuitive, human-centered, and aligned with the brand's voice. You will define the AI agent's persona and design comprehensive dialogue flows and conversation maps. You will also focus on the design and implementation of voice interfaces, making them natural, empathetic, and responsive.

• Prototyping & Testing:Create conversational prototypes using tools like Voiceflow or Botsociety to visualize, test, and refine interaction flows early in the design process. You will design and executeconversation-specifictest cases covering primary flows, edge cases, and error scenarios. You'll also use a "Truth Curve" approach, using continuous testing and learning cycles to validate hypotheses with data rather than assumptions.

• Collaboration & Implementation:Work closely with cross-functional teams—including engineering, product management, and customer success—to ensure the successful implementation of conversational agents on the Salesforce platform. You'll also develop and maintain comprehensive design documentation to serve as a single source of truth for the AI's behavior.

• Monitoring & Optimization:Analyze user feedback and live conversational data to identify pain points and opportunities for continuous improvement. You'll use data analytics to continuously refine the user experience, ensuring AI models evolve with customer demands.
  

• Deep understanding of conversation design principles, NLU concepts (intents, utterances, entities), and human-to-human communication.

• Strong user research and empathy skills, with a proven ability to design customer-centric AI solutions that focus on personalization and usability.

• Experience with conversational prototyping tools (e.g., Figma, Botsociety, Voiceflow) and familiarity with prompt engineering for Large Language Models (LLMs).

• Experience with Salesforce products, particularly Service Cloud, Einstein, Salesforce Flow, and Salesforce Voice, with a strong understanding of AI-powered automation.

• Excellent writing and dialogue scripting abilities with a focus on clarity and brand alignment, paired with strong collaboration skills to work with cross-functional teams.

• Ability to interpret conversation data and analytics to measure the success of interfaces and drive improvements.
  

• Relevant certifications and/or experience in conversation design, AI voice interfaces, or Salesforce Voice.

• Experience engaging with C-level executives to define AI and UX strategies for large-scale projects.

• Proven ability to facilitate experience-based design workshops with customers to gather insights and shape product offerings.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

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About the Role

As the company’s accounts receivable continues to grow in both dollar amount and number of invoices, we require additional collector bandwidth. This position will be assigned an individual accounts receivable portfolio for which they will be accountable.

Key Responsibilities

• Initiate collection reminders via email or phone in accordance with the Invoice Collection and Account Suspension Timeline.

• Demonstrate sound judgment and due diligence in evaluating account solvency and customer willingness to pay.

• Facilitate customer payments by providing required documentation (e.g., invoices, payment instructions).

• Resolve billing disputes in collaboration with Sales Operations, Sales teams, and other internal stakeholders.

• Escalate accounts with significant payment issues to Collections and Sales management.

• Partner with Credit Analysts on financially distressed accounts.

• Negotiate payment plans for distressed accounts and secure approvals per the established approval matrix.

• Perform collection activities in line with Salesforce’s policies and processes, including:

  • Obtaining approval for suspension warnings.

  • Executing account suspensions on delinquent accounts in compliance with policy.

  • Providing suspended account details to the Write-Off and Bad Debt team.

• Contribute to process improvement projects as assigned.

• Deliver reports on the assigned portfolio to Collections management as requested.

• Ensure compliance with all company policies.
  

Required Skills & Experience

• Bachelor’s degree or equivalent combination of education and experience.

• Proficiency in French and English (verbal and written).

• Minimum of 2 years of credit collections experience in a high-growth environment (or equivalent).

• Strong customer relationship skills and ability to manage a variety of customer interactions.

• Demonstrated initiative and ability to thrive in a team environment.

• Ability to work independently and manage competing priorities.

• Experience contributing to process improvement initiatives and/or project management.

• Ability to deliver accurate results in a fast-paced, high-growth environment while meeting deadlines.

• Proficiency in Microsoft Office Suite; Salesforce system knowledge is a plus.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

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Role DescriptionYou will proactively set the customer up for success through optimization of the solution, with special care during critically important peak events. This will require technical knowledge of Salesforce Clouds, and the ability to work closely across internal and external teams to provide a unified Signature experience.
You will proactively guide your customers to success by aligning their business goals with the Salesforce platform, offering strategic recommendations, coordinating Signature Success deliverables, and ensuring operational excellence during critical events. You will also lead communication during major incidents, providing timely updates and managing customer expectations.
Your Impact

• Act as the trusted point of contact and advocate for your customers, driving alignment between their business goals and Salesforce’s capabilities.

• Build and sustain relationships with customer IT and business executives, becoming a true strategic partner.

• Guide customers in adopting the Salesforce platform through proactive recommendations and personalized service delivery from the Signature catalogue.

• Provide insight into new features and releases, helping customers navigate change and mitigate potential risks.

• Lead communications during high-severity incidents, ensuring a smooth and transparent experience while advocating for customer resolution.

• Clearly articulate and demonstrate the value of Signature Success to ensure ongoing investment and expansion.

Minimum Requirements

• 8+ years of experience in Cloud environments in roles such as Customer Success, SaaS platform management, Solution Architecture, or Technical Consulting

• Outstanding communication and presentation skills with demonstrated ability to communicate and influence optimally at all levels of the organization, including executive and C-level.

• Skills for analyzing technical concepts, translating them into business terms and mapping business requirements into technical features.

• Ability to explain sophisticated technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.

• Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects.

• Proven ability to build trust-based relationships and navigate complex, enterprise-level environments

Preferred Requirements

• Experience with the Salesforce Core platform is a plus

• Salesforce product certifications are a plus

• Knowledge of Salesforce products and features, capabilities, best use, and how to deploy.

• Experience working with Enterprise-level customers.

• Additional EU language would be beneficial

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

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Job Details

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this

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Required skills:

• Consistent track record in building / managing high performance teams and achieving quarterly targets
• Developing a strong presence in a market including sales, channel, marketing strategy
• Able to operate and navigate successfully in a matrix / multi-product sales environment
• A passion for and/or knowledge of selling Business Intelligence / Data Analytics solutions
• Experience selling transformational technology solutions to major Enterprise customers and Commercial Businesses
• Extensive experience in solution sales (especially Software / SaaS / Cloud) from Demand Generation to Closing
• People management experience, including accountable performance management
• Proven ability to create, grow and inspire successful teams
• Excellent interpersonal skills; able to inspire and build trusted relationships (internally and externally)
• Passion for supporting team development, as well as for their own self-improvement
• A self-starter that can excel in a fast-paced environment
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Check out ourwhich explains our various benefits, including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more

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As the

Key Responsibilities

• Leadership in Solution Engineering: Guide the technical evaluation process in the sales cycle across key industries, ensuring alignment with customer goals and organizational strategy.

• Strategic Account Focus: Partner with Sales and Pre-Sales Leadership to drive customer outcomes, leverage product resources, and coordinate with partners when necessary.

• Cross-Team Collaboration: Build strong relationships with Sales, SE leadership, and Salesforce Core and Specialist teams to create synergies and maximize business impact.

• Team Development: Recruit, hire, and nurture top talent, ensuring your team remains high-performing and engaged. Conduct regular employee reviews, provide mentorship, and support career development.

• Resource Management: Allocate resources effectively, manage account strategies, and actively participate in strategic deals to support business growth.

• Innovation & Program Leadership: Champion strategic initiatives to drive pipeline generation, gather product feedback, and contribute to the continuous evolution of our offerings.

Key Qualifications

• Leadership Experience: Proven experience in managing and growing teams, particularly in Solutions Engineering, Pre-Sales, or a similar leadership role.

• Technical & Strategic Expertise: Demonstrated ability to lead complex technical sales processes within Software/Cloud/SaaS organizations. Experience in iPaaS/APIM industries is a strong advantage.

• Sales Excellence: A track record of strategizing and closing large, complex deals using solution-selling techniques.

• Relationship Builder: Outstanding interpersonal skills to establish trusted relationships with senior stakeholders and executives, both internally and externally.

• Team-First Mentality: Passion for developing people and fostering a collaborative, high-morale team environment while exemplifying Salesforce’s core values.

• Effective Communicator: Ability to influence and collaborate with executive leadership, Product Development, Marketing, and Sales teams to secure buy-in and drive success.

• Cross-Functional Collaboration: Strong capability to work seamlessly across Sales, Services, Customer Success, and other critical business functions.

• Language Proficiency: Fluency in English is required; Dutch and French are preferred.

We understand that no one checks every box, and we encourage you to apply even if your experience doesn’t perfectly match the qualifications listed. At MuleSoft, we value diverse perspectives, experiences, and potential for growth. If this role excites you, we want to hear from you!

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

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