Senior Benefits & Leave Specialist jobs at Salesforce in Mexico, Mexico City

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• Experience in Solution Engineer/Pre-sales Engineer/Customer Success or similar role.
• Advanced English .
• Solid presentation and communication skills.
• Experienced in pre-sales or in delivering SaaS implementations for enterprise clients.
• Knowledge of cloud technology.
• We're seeking individuals who are fully driven by the new world of AI and Data—autonomous, innovative, curious, collaborative, strong communicators, and natural problem-solvers.
• Ability to build impactful assets, demonstrations, prototypes.
• Skills and track record on project delivery in a customer environment.
• Team delivery, working with large groups in pressurized environments to deliver challenging complex proposals, solution designs and solutions.
• Continuous learning attitude with a demonstrated history of self-enablement and advancement in both technology and behavioral areas.
• Ability to communicate efficiently up, down and across an organization, summarizing concepts, scenarios and situations to senior internal and external individuals and teams, including positioning negative recommendations or proposals.
• Self-management and organizational skills, able to prioritize work based on evaluation of different requirements.
• Ideal candidates are curious by nature, passionate about innovation and continuous learning. They thrive in ambiguity, embrace creativity, and are not afraid to explore, iterate, and adapt.
• We value team players—those who are supportive, reliable, and capable of multitasking, setting priorities, and managing their time effectively.

• PREFERRED QUALIFICATIONS
• Experience in AI, automation, Generative AI Strategy and LLM-based Autonomous Agents.
• Salesforce Certifications.
  

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!
• World-class enablement and on-demand training with
• Exposure to executive thought leaders and regular 1:1 coaching with leadership
• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community
• For more details, visit

Unleash Your Potential

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Posting Statement

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Responsibilities:

* Deliver high-standard 1:Many customer engagements, including interactive virtual interactive workshops and virtual classroom training, showcasing the features and functionality of Salesforce products.
* Respond to real-time questions from customers during engagements and provide additional resources as needed to support their understanding and adoption.
* Explain complex features in an easy-to-follow manner, utilizing effective communication and presentation skills.
* Conduct hands-on demos and exercises to demonstrate the practical application of Salesforce features and functionality.
* Provide best practice insights including product education, technical advice, and adoption guidance to customers.* Set a standard of excellence in delivering well-managed and well-facilitated webinars, consistently receiving outstanding customer satisfaction scores of 4.7+ (out of 5).
* Maintain a 70% utilization target

Minimum Requirements, Qualifications & Skills:

* 3+ years of experience delivering interactive webinars or in-person sessions.
* Salesforce Administrator product certification is required.
* One or more of the following product certifications: Data Cloud Consultant, Agentforce Specialist, Sales Cloud, Service Cloud, Administrator, Advanced Administrator
* Bachelor’s degree in a related field or comparable experience.
* Proven success leading customer-facing presentations and engagements.

Preferred Qualifications & Skills:

* Overall experience of relevant work experience in one or more core Salesforce products including Service Cloud
* Relevant Salesforce product certifications.
* Familiarity with Trailhead (Ranger status is a plus).
* Proven ability to manage time and prioritize activities effectively under pressure.
* Understanding of business analysis, change management, user adoption, release management, and governance.
* Multi-language delivery is a plus.
* Fluency in Italian, French, German, Spanish and/ or Portuguese is a plus

Soft Skills:

* Composure: Strong customer-facing communication and interpersonal skills with the ability to support complex engagements.
* Expertise: Knowledge of industry best practices and implementation experience of the Salesforce product suite.
* Learner: Passion for continued education in new technologies and complex business and technical concepts.
* Passion: Dedicated to Customer Success and attentive listening skills.
* Culture: Embodies an inclusive culture and is a team player everyone enjoys working with.
* Trust: Ability to earn the customer's trust and live the company’s core values.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this

Posting Statement

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As a CSM, you will occasionally act as a point of contact for any major incidents, owning the customer’s expectations and communications through the resolution of such incidents. The CSM acts as the technical main interface on behalf of our customers and works closely across both internal and external collaborators, including partners and ISVs, as required to address the customer needs.

Your Impact

• Function as the Marketing Cloud Subject Matter Expert (SME) for the technical and operational configuration (and needs) of the customer.

• Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, and renewal, and expansion.

• Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.

• Help your customers achieve their business goals and outcomes on the Salesforce Marketing platform by:

  • Coordinating the completion of the Signature Success catalog of services as required for your customer

  • Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer

  • Acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation

• Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success.

• Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues.

• Proactive Support & Enhancement: Conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.

• Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.

• The CSM may be required to occasionally be available for some after-hour or weekend coverage depending on the customer’s need.

• Evolution of Roles: Anticipate and adapt to role changes per evolving Salesforce needs.

Minimum Skills:

• Experienced professional with 5+ years of relevant industry expertise in Technical Customer Success, Customer Success Manager, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.

• Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.

• Skills for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features.

• Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.

• Coordinate and work closely with high volume events and/or key events for the customer.

• Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects.

Preferred Requirements:

• +2 years in Salesforce Ecosystem.

• Salesforce product certifications are a plus (Marketing Associate, Marketing Cloud Administrator, Salesforce Certified Associate, Marketing Cloud Account Engagement Specialist, Marketing Cloud Email Specialist).

• Deep understanding of Marketing Cloud, marketing automation, personalization, advertising, and/or marketing platforms.

• Deep understanding of Digital Marketing processes, challenges and trends

• Knowledge of Salesforce Marketing Cloud features and applications and able to articulate the value and how a Customer can benefit from Signature Success for Marketing Cloud

• Knowledge of Salesforce product suite and features, capabilities, best use, and how to deploy, including knowledge of the Salesforce platform and ecosystem.

• Degree or equivalent experience required. Experience will be evaluated based on the strengths you'll need for the role (e.g. demonstrated behaviors in previous jobs, that align to role needs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

This position will require you to work from your local Salesforce office 3 to 4 days a week.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

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About the role

As the senior graphic designer, you will be responsible for working closely with the Studio Manager and the project manager in the Mexico City studio to intake project requests as they come in from HQ and will be primarily responsible for ad hoc creative requests that require craft and design thinking. You have excellent design craft, digital and print experience, and conceptual abilities. You’re fearless in trying new directions or techniques to create something new. You have your finger on the pulse of industry trends and best practices and are comfortable using technology and tools.

You will participate in digital campaigns, product launches, event experiences, and cohesive design toolkits. You'll design digital banners, e-books, email materials, social campaigns, webpages, presentations, print assets, and anything else our internal client or creative team at large needs. You'll also give your creative contribution to our world-class events, including Dreamforce, the biggest software conference in the world.

What you will do

• Work closely with project managers and project requestors to understand the project scope and proactively ask pertinent questions when needed.

• Constantly push the envelope while maintaining connective tissue to the Salesforce brand

• Manage multiple projects for various clients, and work with project management to meet deadlines

• Understanding of final production process as you will be often delivering work from concept to delivery.

• Work as part of a global team across multiple locations and timezones

• Have the willingness to learn and understand the business and industry of our internal clients and external customers

• Work with both internal and external teams and collaborate directly with stakeholders

• Follow creative direction and apply feedback as required

• Give your contribution to improve creative processes and provide exceptional service to our clients

What experience you have

• 5-7 years of experience in advertising, design or corporate marketing.

• A compelling portfolio of original work

• Multilingual proficiency in English & Spanish

• Knowledge of integrated campaigns, digital design, and events

• Strong attention to detail with a focus on layout and typography

• Ability to work in a fast-paced, ever-changing environment

• Ability to work on multiple projects at the same time, organize your work, and prioritize tasks to meet deadlines

• Ability to work independently and leverage collaborative tools such as Slack to communicate async with a team based across multiple timezones

• A Bachelor’s degree in graphic design or equivalent experience

• Strong knowledge of the Adobe Creative Suite:

  • Figma (required)

  • Photoshop (required)

  • Illustrator (required)

  • InDesign (required)

  • Google Workspace (required)

  • After Effects (bonus)

  • Premiere Pro (bonus)

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

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Job Details

Requirements
- Minimum 4+ years’ experience in human resources, including benefit and leave of absence administration and vendor management.
- Minimum 4+ years of in-depth leave of absence knowledge including country specific, federal, state and provincial (Canada) leave knowledge with an expertise in leave pay.
- Prior experience working in a centralized human resource function preferred.
- Ability to build, develop, implement, and engage in new service delivery approaches.
- Demonstrated ability to navigate successfully within ambiguity, multiple priorities, and a constantly changing environment.
- Adept understanding of client motivations and business pain points; leverages inputs to influence business decisions.
- Experience working in a high volume, fast-paced environment, preferably in a high growth technology company.
- Ability to make decisions guided by policies, practices, procedures, and business plan.
- Uses best practices and knowledge of internal or external business issues to improve delivery of services.
- Works independently and collaboratively; receives moderate guidance on day-to-day work and deliverables.
- SHRM Certification recommended

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Posting Statement

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In the role of Platform Account Executive, you’ll unlock the untapped potential of our Platform by collaborating with Account Owners (Core Account Executives) to deliver relevant insights to your accounts. You’ll be responsible for achieving a dedicated quota for Platform Cloud product sales while establishing yourself as a trusted advisor to our customers.Your responsibilities include:

• Expertise: Become a go-to expert on our Platform portfolio and its value to customers.

• Territory Planning: Create and maintain a dynamic Territory Plan and contribute to Key Account Plans to set yourself up for success.

• Lead Generation: Generate new leads through proactive prospecting and assist your team in qualifying opportunities.

• Sales Success: Exceed annual sales quotas by guiding clients through the full sales cycle, addressing their unique challenges.

• Advocacy: Promote the power of the Platform, sharing customer success stories to illustrate its value.

• Team Collaboration: Enable and educate internal teams to identify and qualify Platform opportunities effectively.

• Partnerships: Collaborate with Salesforce Partners and Consultants to align on strategies and solutions.

• Deal Management: Strategize, negotiate, and close deals to drive mutual success.

Role Requirements:

• Achiever: Proven track record of meeting sales targets and navigating complex deal cycles in SaaS with tenacity and discipline in Enterprise Accounts with a minimum of 5 years experience

• Platform Passion: Experience in selling similar solutions or a strong understanding of our subject matter across Data Security, Compliance, Governance, Dev Ops and Business Continuity

• Strategist: Ability to develop and execute strategies while inspiring others along the way.

• Curious & Value-Oriented: Strong skills in uncovering customer needs, with a penchant for asking "why" to explore how the Platform can add value.

• Collaborative: Proven ability to work effectively with various stakeholders to achieve the best outcomes for both the customer and Salesforce.

• Trusted Partner: A commitment to guiding customers on their Salesforce journey with integrity and support.

• Multi-Tasker: Skillful in managing multiple priorities while driving both immediate sales and long-term strategic pursuits.

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

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Job Details

You'll be a key player in shaping the creative vision for our video content. This means you'll be responsible for:

• Telling powerful stories:Develop bold, engaging narratives about Slack — our product, our customers, and our initiatives.

• Driving the creative process:Take ownership of video projects from concept to completion. You'll craft the narrative, establish the aesthetic, write treatments and scripts, and build shot lists. You are comfortable leading a production set and guiding a project through post-production. Hands-on experience with capturing and editing is a significant plus.

• Collaborating and leading:Partner with external studios and agencies, ensuring all work aligns with our brand guidelines and meets high creative standards. You'll also champion cross-functional collaboration, mentor team members, and provide a strong creative point of view with clear rationale.

• Managing projects:Prioritize your work effectively and communicate those priorities to a variety of stakeholders. You'll be adept at managing multiple projects with lots of moving parts, all with an uncanny attention to detail.

We're looking for a strategic and results-driven creative with a passion for brand and advertising. You should have:

• 7-10 years of experience as a professional copywriter, art director, or content creator.

• A diverse portfolio showcasing a high volume of video work, from social media content and product demos to hype films and brand spots.

• A deep understanding of Slack's brand voice and our users, along with best practices for various video channels like YouTube, Instagram, and commercial platforms.

• Proven leadership and adaptability, with the ability to manage projects through changing timelines and scopes.

• A strong knowledge of film production agencies and a network of professionals to tap into.

• An innate curiosity and proactivity — you're always current on trends and ready to jump in and help wherever needed.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement