Jobs at Salesforce in Mexico, Mexico City

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As a Prime Named Account Executive (AE),

- Sales Process Management:Manage the overall sales process, setting appropriate metrics for sales funnel management.

- Operational Excellence:Implement an effective operating model and ensure internal processes are followed. Drive adoption and utilization of our sales methodology and our sales and marketing systems and tools.

- Market Awareness:Keep abreast of competition, competitive issues, and products.

Who You Are

- 8+ years of experience as an Account Executive/Sales Manager with leadership experience.

- Consistent overachievement of quota and revenue goals.

- Proven success working within a highly matrixed organization.

- Experience leading comprehensive pipeline generation strategy and execution.

- Strong operational and analytical abilities.

- Sales experience and revenue achievement selling complex software offerings primarily at the C-level.

- Strong track record of recruiting, developing, and retaining a high-performing sales organization.

What’s In It For You

- World-class training and development in professional growth and product knowledge.

- Constant learning and knowledge sharing with some of the best complex selling professionals in the industry.

- An entrepreneurial environment with the freedom to design your own go-to-market strategy.

- A dynamic, fun, and challenging environment where we ensure you reach your full potential

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this

Posting Statement

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Job Details

Your Impact:

• Provide superior customer service to employees and managers of Salesforce via our Basecamp customer portal, and other social channels.
• Support our knowledge base within Basecamp; close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees’ self-service.
• Record and supervise all customer interactions using a case management tool responding to inquiries on benefits, time off, compensation, immigration, HR Policy and employee data. Follow through to ensure all assigned cases are resolved and closed timely and appropriately.
• Develop an understanding of Workday as a tool and leverage its capabilities for manager and employee self-service process inquiries
• Maintain appropriate level of process, program, and policy knowledge in order to assist Employees.
• Proactively identify inefficiencies and inconsistencies and collaborate towards an improved and more productive process that enhances the employee and/or manager’s experience with the process.
• Assist with User Acceptance Testing for system enhancements.
• Process corrections or transactions not handled through Employee or Manager Self Service in Workday.
• Participate in projects to further improve and modernize ES People Services processes for a seamless employee experience.

Requirements:

• 2 years prior work experience in Human Resources or a centralized customer service environment preferred
• Prior experience with Workday HCM or similar HRIS is highly desirable
• Experience working in a Case Management system
• Exceptional problem solving skills with a strong desire for data integrity, process definition, and continuous learning
• Excellent verbal and written communication skills
• The ability to navigate and collaborate with employees through personal circumstances
• Ability to diagnose a problem and lead correction efforts through effective communication and execution
• Superior employee experience focus
• Ability to navigate in a high-paced evolving environment with contending priorities
• Ability to maintain confidentiality in all aspects of job responsibilities
• Appetite for growth and desire to drive process improvements applying technology
• Work effectively in a team setting
• Experience working in HR shared services organization for an established company is ideal
• Candidate should be Bi-lingual and able to work PST hours with great communication, and writing skills

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

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Job Details

• Experience in Solution Engineer/Pre-sales Engineer/Customer Success or similar role.
• Advanced English .
• Solid presentation and communication skills.
• Experienced in pre-sales or in delivering SaaS implementations for enterprise clients.
• Knowledge of cloud technology.
• We're seeking individuals who are fully driven by the new world of AI and Data—autonomous, innovative, curious, collaborative, strong communicators, and natural problem-solvers.
• Ability to build impactful assets, demonstrations, prototypes.
• Skills and track record on project delivery in a customer environment.
• Team delivery, working with large groups in pressurized environments to deliver challenging complex proposals, solution designs and solutions.
• Continuous learning attitude with a demonstrated history of self-enablement and advancement in both technology and behavioral areas.
• Ability to communicate efficiently up, down and across an organization, summarizing concepts, scenarios and situations to senior internal and external individuals and teams, including positioning negative recommendations or proposals.
• Self-management and organizational skills, able to prioritize work based on evaluation of different requirements.
• Ideal candidates are curious by nature, passionate about innovation and continuous learning. They thrive in ambiguity, embrace creativity, and are not afraid to explore, iterate, and adapt.
• We value team players—those who are supportive, reliable, and capable of multitasking, setting priorities, and managing their time effectively.

• PREFERRED QUALIFICATIONS
• Experience in AI, automation, Generative AI Strategy and LLM-based Autonomous Agents.
• Salesforce Certifications.
  

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!
• World-class enablement and on-demand training with
• Exposure to executive thought leaders and regular 1:1 coaching with leadership
• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community
• For more details, visit

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

What’s In It For You

• Respond to and qualify incoming web and phone inquiries regarding in Latin America

• Create a great first impression to our prospects and customers by providing them with a world class experience

• Partner with our experienced Account Executives to help fill their pipeline and develop your skills

• Maintain active engagement with new and existing leads through creative follow-up communications designed to increase customer interest in and products

• Achieve monthly quotas of sourced qualified opportunities and closed business

Minimum Qualifications

• Fluency in written and verbal English

• Must have completed a Bachelor’s degree within the past three years with inbound sales experience, or be on track to complete it within six months of the role’s start date.

• This position is located in Mexico City and no relocation assistance is provided

Preferred Qualifications

• Strong desire to be in technology sales

• Prior inside sales experience a plus

• Experience being held to metrics a plus

• Excellent written/verbal communication skills

• Ability to multi-task, prioritize, and manage time effective

• Strong problem-solving skills

• High energy and positive attitude

• Ability to take initiative

• Comfortable working in a fast-paced and dynamic environment

If you require assistance due to a disability applying for open positions please submit a request via this.

Job Category

Job Details

Responsibilities:

* Deliver high-standard 1:Many customer engagements, including interactive virtual interactive workshops and virtual classroom training, showcasing the features and functionality of Salesforce products.
* Respond to real-time questions from customers during engagements and provide additional resources as needed to support their understanding and adoption.
* Explain complex features in an easy-to-follow manner, utilizing effective communication and presentation skills.
* Conduct hands-on demos and exercises to demonstrate the practical application of Salesforce features and functionality.
* Provide best practice insights including product education, technical advice, and adoption guidance to customers.* Set a standard of excellence in delivering well-managed and well-facilitated webinars, consistently receiving outstanding customer satisfaction scores of 4.7+ (out of 5).
* Maintain a 70% utilization target

Minimum Requirements, Qualifications & Skills:

* 3+ years of experience delivering interactive webinars or in-person sessions.
* Salesforce Administrator product certification is required.
* One or more of the following product certifications: Data Cloud Consultant, Agentforce Specialist, Sales Cloud, Service Cloud, Administrator, Advanced Administrator
* Bachelor’s degree in a related field or comparable experience.
* Proven success leading customer-facing presentations and engagements.

Preferred Qualifications & Skills:

* Overall experience of relevant work experience in one or more core Salesforce products including Service Cloud
* Relevant Salesforce product certifications.
* Familiarity with Trailhead (Ranger status is a plus).
* Proven ability to manage time and prioritize activities effectively under pressure.
* Understanding of business analysis, change management, user adoption, release management, and governance.
* Multi-language delivery is a plus.
* Fluency in Italian, French, German, Spanish and/ or Portuguese is a plus

Soft Skills:

* Composure: Strong customer-facing communication and interpersonal skills with the ability to support complex engagements.
* Expertise: Knowledge of industry best practices and implementation experience of the Salesforce product suite.
* Learner: Passion for continued education in new technologies and complex business and technical concepts.
* Passion: Dedicated to Customer Success and attentive listening skills.
* Culture: Embodies an inclusive culture and is a team player everyone enjoys working with.
* Trust: Ability to earn the customer's trust and live the company’s core values.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this

Posting Statement

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Job Details

As a CSM, you will occasionally act as a point of contact for any major incidents, owning the customer’s expectations and communications through the resolution of such incidents. The CSM acts as the technical main interface on behalf of our customers and works closely across both internal and external collaborators, including partners and ISVs, as required to address the customer needs.

Your Impact

• Function as the Marketing Cloud Subject Matter Expert (SME) for the technical and operational configuration (and needs) of the customer.

• Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, and renewal, and expansion.

• Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.

• Help your customers achieve their business goals and outcomes on the Salesforce Marketing platform by:

  • Coordinating the completion of the Signature Success catalog of services as required for your customer

  • Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer

  • Acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation

• Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success.

• Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues.

• Proactive Support & Enhancement: Conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.

• Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.

• The CSM may be required to occasionally be available for some after-hour or weekend coverage depending on the customer’s need.

• Evolution of Roles: Anticipate and adapt to role changes per evolving Salesforce needs.

Minimum Skills:

• Experienced professional with 5+ years of relevant industry expertise in Technical Customer Success, Customer Success Manager, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.

• Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.

• Skills for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features.

• Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.

• Coordinate and work closely with high volume events and/or key events for the customer.

• Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects.

Preferred Requirements:

• +2 years in Salesforce Ecosystem.

• Salesforce product certifications are a plus (Marketing Associate, Marketing Cloud Administrator, Salesforce Certified Associate, Marketing Cloud Account Engagement Specialist, Marketing Cloud Email Specialist).

• Deep understanding of Marketing Cloud, marketing automation, personalization, advertising, and/or marketing platforms.

• Deep understanding of Digital Marketing processes, challenges and trends

• Knowledge of Salesforce Marketing Cloud features and applications and able to articulate the value and how a Customer can benefit from Signature Success for Marketing Cloud

• Knowledge of Salesforce product suite and features, capabilities, best use, and how to deploy, including knowledge of the Salesforce platform and ecosystem.

• Degree or equivalent experience required. Experience will be evaluated based on the strengths you'll need for the role (e.g. demonstrated behaviors in previous jobs, that align to role needs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

This position will require you to work from your local Salesforce office 3 to 4 days a week.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

Job Category

Job Details

Also known as a " Pre -Sales Consultant" or "Sales Consultant," the Solution Engineer is responsible for presenting product offerings and architecture in the best light to prospects and customers, to evoke confidence in company’s technology infrastructure, and to remove all technical objections in the sales cycle. To accomplish this, the Solution Engineer must have a strong desire to leverage their technical and/or sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and effectively demonstrate the solutions that address these requirements and provide business value.they are selling and theParticipate in all appropriate product, sales, and procedural trainings and certifications to acquire and maintain the knowledge necessary to be effective in the position
Attain quarterly and annual objectives assigned by management
Ability to travel based on territory alignment and region
5+ years of experience at Solution Engineer/Pre-sales Engineer/Customer Success or similar roles
Solid presentation and communication skillsKnowledge of related applications, relational database and web technologyIndustry Experience
Basic programming experience in HTML and other web based technologies

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this

Posting Statement