Junior Technical Support Engineer【障害者採用】 jobs at Salesforce in Japan, Tokyo

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We're looking for a highly accomplished and senior-level Forward Deployed Engineer with 5+ years of experience to lead the charge on complex AI agentic deployments. This role demands a seasoned technologist and strategic partner who can not only design and develop bespoke solutions leveraging our Agentforce platform and other cutting-edge technologies but also lead technical engagements and mentor junior peers. You'll be the primary driver of transformative AI solutions, operating with deep technical mastery, unparalleled problem-solving prowess, and a relentless focus on delivering tangible value in dynamic, real-world environments, from initial concept to successful deployment and ongoing optimization.

As a Forward Deployed Engineer, you'll be at the forefront of bringing cutting-edge AI solutions to our most strategic clients. This isn't just about coding; it's about deeply understanding our customers' most complex problems, architecting sophisticated solutions, and leading the end-to-end technical delivery of innovative, impactful solutions that leverage our Agentforce platform and beyond. You'll be a hands-on leader, shaping technical strategy and ensuring successful outcomes.

• Drive Tangible Outcomes through Hands-On Implementation:Be responsible for the end-to-end technical delivery of complex AI solutions, personally writing critical code, configuring systems, and troubleshooting issues, while also guiding and reviewing the work of junior team members to ensure successful deployment and measurable business impact.

• Build Transformative AI Solutions:Take primary ownership of designing, developing, and personally implementing high-quality, scalable production systems. A significant part of this will involve architecting and deploying complex AI and Large Language Model (LLM) based intelligent agents and automated workflows, all built on top of the Salesforce platform.

• Engineer Bespoke Agentic AI Solutions:Work directly with customers to design and build custom intelligent agents using the Agentforce platform, ensuring they precisely meet unique business requirements and integrate seamlessly with existing customer ecosystems.

• Data Configuration & Integration :Own the entire data lifecycle, from strategic design of data models to hands-on building of efficient processing pipelines and establishing seamless integration strategies. You'll ensure data is always ready, optimized, and secure for our advanced AI applications, often navigating complex enterprise data environments.

• Proactively Remove Technical Blockers:Identify, analyze, and directly resolve the most complex technical challenges during all phases of solution delivery, from intricate data integration to sophisticated model deployment and advanced agent orchestration. You'll be the ultimate go-to expert for unblocking progress.

• Drive Agentforce Innovation:Become a foremost expert in our innovative Agentforce platform, pushing its capabilities to the limit. You'll lead the development of bespoke intelligent agents, automate intricate business processes, and craft intuitive user experiences. Your insights from the field will directly influence future product enhancements and help shape the strategic direction of our platform, often representing the voice of the customer in product discussions.

• Become a Trusted Strategic Partner:Embed yourself deeply with client teams to truly grasp their operational challenges and strategic goals. You'll translate these nuanced needs into clear, actionable technical requirements and solution designs, building strong relationships as their primary technical advisor and leading technical discussions.

• Conduct Deep-Dive Technical Debugging and Root Cause Analysis:Perform detailed analysis, debugging, and root cause identification for complex system interactions, data flows, and AI model behaviors to optimize performance, ensure reliability, and prevent recurrence of issues.

• Lead Rapid Prototyping and Iteration:Quickly develop proofs-of-concept and minimum viable products, often coding alongside client teams to demonstrate capabilities and gather feedback for iterative refinement, setting the pace for rapid delivery.

• Implement and Enforce Best Practices:Directly apply and evangelize engineering best practices for code quality, scalability, security, and maintainability across all deployed solutions, serving as a technical role model.
  

• 5+ years of experience in a hands-on, end-to-end delivery role for high-quality, scalable production solutions in a professional environment

• Strong background in Computer Science or a related engineering discipline

• Expert-level proficiency in one or more programming languages (e.g., JavaScript, Java, Python, Apex)

• Extensive hands-on experience building and deploying solutions with AI/LLM technologies, including integrating LLMs, applying advanced AI orchestration frameworks (e.g., LangChain, LlamaIndex), prompt engineering techniques, and experience with agentic frameworks

• Deep expertise in data modeling, processing, integration, and analytics, with demonstrable proficiency in enterprise data platforms (e.g., Salesforce Data Cloud, Snowflake, Databricks, BigQuery)

• Demonstrated entrepreneurship, a "get-things-done" attitude, and a focus on fast, impactful delivery, with a proven ability to lead technical initiatives

• Exceptional collaboration, communication, and presentation skills, both written and verbal, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders

• Proven ability to lead technical engagements, mentor junior team members, and oversee technical aspects of projects

• Ability to travel 25-50% of the time, as needed to customer sites

• Fluency in Japanese (written and verbal)
  

• Experience developing and deploying conversational AI solutions within highly regulated industries

• Expert-level experience with Apex and/or Python coding languages in a professional setting

• Prior experience in a customer-facing, hands-on technical lead or architect role

• Advanced Salesforce platform certifications (e.g., Platform Developer II, Application Architect, System Architect)

• Deep knowledge across Salesforce CRM (Service, Sales, and Marketing Clouds)

• Extensive experience with Salesforce Flows and Lightning Web Components (LWC), including complex custom development

• Experience contributing to open-source AI frameworks or libraries

• Experience with Salesforce preferred, not required

• Business level English

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Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

What you’ll be doing:

• via Email and Chatin a considerate, accurate, and timely manner. Supporting customers in Japanese will be the main focus, but also occasionally provide support to the customers in Korea as well as managing internal communications in English.

• Compose thoughtful, personalized responses for a variety of customer requests.

• Triage incoming requests and spot trends in customer issues to flag for the wider team.

• Identify, reproduce, and document bugs for our engineering teams.

• Collaborate with the product development and QA teams to test new features and bug fixes and surfacing meaningful customer feedback.

• Make active contributions to help achieve team goals and successes.

• Contribute to the ongoing learning and success of your team, and the company, by sharing knowledge through mentorship, collaboration, and aiding in documentation.

What you should have:

• Fluency in Japanese (speaking, reading, and writing) is required.

• For English, you should have business-level proficiency (both verbal and written).

• Business-level Korean is not required but would be a huge plus.

• You should have previous experience in technical support, desktop support, or a similar role, specifically with customer support for a web-based software.You know that every bit of work you do makes a real difference in making our customers happy.

• You have strong knowledge on OAuth, Single Sign On, software development life cycle, and/or network.

• You have a working knowledge of Windows/Linux/Mac OS and mobile device products and their operating systems.

• You have a keen attention to detail and strong problem-solving skills.

• You care deeply and genuinely about customer support and its role in a customer-centric team's success.

• You are hardworking and eagerly embrace the challenge of solving problems, both with software and through soft skills.

• You are curious about technology and software and how customers use the product.

• You are empathetic and enjoy teaching customers at all levels of technical proficiency.

• You have a track record of making sound decisions in line with managing your time and prioritizing responsibilities.

• You are self-aware and open to adapting to changing environments.

• You are resourceful, flexible, hold yourself accountable, and persevere in the face of obstacles.

• You exhibit diplomacy, tact, and poise under pressure when working through customer issues.

• You are a phenomenal team player and willing to put others first.

• You follow through on your commitments (and are honest when something is beyond your expertise) and possess strong, confident, and exacting communication skills, particularly in writing.

• You have a university degree or equivalent professional experience.

Bonus Points

• You have experience working in some form of technical support.

• You have experience working in a global environment with colleagues in multiple countries.

• Proficiency in Korean.

• Working knowledge of APIs and how to call them using cURL and/or a tool,along with practical experience supporting customers who use them.

• Coding knowledge in popular programming languages, such as Java, JavaScript, Python, or other scripting languages.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

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セールスフォース製品における、お客様の開発コード、システム連携および実装のトラブルシューティングの支援

• 担当分野の製品機能における技術的専門性の確立および保持
• 卓越した分析、トラブルシューティング、および問題解決の専門知識の提示
• 機能説明とセールスフォース上でのコーディングのベストプラクティスの提供
• お客様期待値および顧客体験の管理による顧客満足度の最大化
• 業務に関連するトレーニングへの積極的かつ継続的な参加
• 必要に応じて社内ツールやエスカレーションチームを活用しお客様の課題を効果的に調査・記録・優先度付けする能力、ならびに速度の速い環境下での効果的な時間管理能力の提示
• プレッシャーのかかる状況下でのマルチタスクと効率的な業務遂行
• ナレッジ文書の作成と管理
  

必須要件:

• 学位または同等の関連職務経験尚可
• 文書および口頭での優れたコミュニケーション能力
• オブジェクト指向プログラミングの明確な理解
• C#、Javaまたは最低1つのオブジェクト指向言語での解読、開発、デバッグ経験
• HTMLおよびCSSの解読、実装の経験
• データベース思想、データ管理 (RDBMS)およびSQLの経験
• SOAPまたはRESTAPIを利用したアプリケーションの開発経験
• スクリプト言語 (例JavaScriptやJQueryなど)およびウェブアーキテクチャーの経験
• CLI (UNIX/LINUX)の経験
  

推奨要件:

• Salesforceおよび/またはCRMアプリケーションおよびその他のクラウドベースのテクノロジーの経験
• カスタマーサポートまたはカスタマーサービスでのお客様対応の実務経験
• インターネットテクノロジーの理解：ファイアウォール、ウェブサーバー、プロキシサーバーなど
• Salesforce認定資格:
  • Certified Administrator (ADM201 Certified)
  • Certified Advanced Administrator (ADM211 Certified)
  • Certified Developer (DEV401 Certified)
  • App Builder Certified
  • Developer 1

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this

Posting Statement

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Job Details

Department Description

• ソリューションエンジニアチームは、企業の複雑な問題を紐解き、デジタル化を新たなレベルへと引き上げるための変革の支援をします

• ソリューションエンジニアは、お客様だけでなく、営業チームやプロフェッショナルサービスチーム、パートナーと協力し、企業が革新を遂げるためのソリューションを提供します

• 当組織は営業、マーケティング、サービス、製品開発に関わり、顧客のライフサイクル全体にわたるソリューションを提供します

Role Description

• 建設・不動産、旅行・運輸・ホスピタリティ、小売業界のお客様へのソリューション提案活動と営業チームの技術的リード

  • お客様のビジネス課題とニーズのディスカバリーを行い、解決策の提案と将来を見据えたシステム化計画の立案を支援する

  • CRM・マーケティング・分析・AI・データおよび連携基盤など、Salesforceの全ての製品を活用したソリューションデザイン、および導入に向けた提案書作成

  • ビジョンと課題解決策の具体的なイメージとして、カスタマイズデモの作成と実施

• お客様のおよび社内の営業プロセスに関わるステークホルダーに対する、適切なリソースと活動を提供するためのオーケストレーションを推進

• 業界リーダーとして各種営業マテリアルの作成

  • 提案活動で培ったノウハウを活かしてデジタルトレンドと業界分析を行い、業界向けのソリューションマップ、業界特化デモおよびジャーニーシナリオ、提案書テンプレートの作成

Responsibilities

ソリューションエンジニアとして下記の役割を担います。

• 技術的な知見と業界理解を組み合わせ、お客様に最適なソリューション提案を行う

• 営業チームの技術的リーダーとして、アカウントプラン作成を支援し営業戦略を立案する

• 大規模商談において複数の技術チームと連携し、チーミングと全体推進を行う

• 課題とニーズのディスカバリーのため、ワークショップを実施する

• 見込客にSalesforceソリューションのメリットや強みを伝える

• 技術的およびビジネス的観点からSalesforceの価値を顧客に伝える

• エグゼクティブ及び現場に向けたプレゼンテーションを提供する

• クライアントの視点の要件に基づいてカスタムデモンストレーションを行う

• 社外パートナーとコミュニケーションを行い、プロジェクトの計画立案、支援をする

• ターゲットアカウント販売戦略、提案、RFI/ RFP対応の作成において営業を支援する

• 業界とテクノロジーのトレンドを常に把握する

• 市場の要件とニーズをマーケティング組織や製品開発部門に説明する

• 提案活動からベストプラクティスを導き、営業チームおよび社内コミュニティにアセットや情報を共有する

Basic requirements

• ソフトウェア会社またはシステムインテグレーターでの5年以上のプリセールス、マーケティングソリューション提案、プロジェクトマネジメント、コンサルティングのいずれかの経験

• 技術的な知見と業界理解を合わせ、お客様への最適な提案作成

• 提案したソリューションを実現可能なものとする、アーキテクチャの検討スキル

• 口頭・文章における優れたコミュニケーションスキル

• 論理的な分析と問題解決能力

• ゴール・目標思考で考えられる方

• リーダーシップ、またチーム間の協力を促すための影響力

Preferred Requirements

• Cloud / Marketing Cloud / Commerce Cloud / Tableau / Slack / MuleSoft / Data Cloudなどに関する複数の製品知識）

• エンタープライズアカウントの担当経験

• エグゼクティブにセールスプレゼンテーションを提供した実績

• プリセールス、マーケティング、プロジェクトマネジメント、コンサルティングの役割での成功体験

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this

Posting Statement

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Job Details

4 Attribute

• Smart
• Humble
• Collaborative
• Hard Working
  

本格導入に向けたパイロットやPoCをリードし、必要な技術支援を通じて顧客の成功を支援する成長を続けるSlack SpecialistSEチームの一員として、組織の発展に積極的に貢献する

• エンタープライズ企業におけるIT業務経験、またはエンタープライズ企業に対しての提案経験
• 新しい技術・働き方への高い関心と迅速な適応能力
• 顧客視点に立った論理的で分かりやすいプレゼンテーション資料作成スキル
• 機能説明を超えて顧客価値を効果的に伝えるプレゼンテーション・デモンストレーションスキル

あると良いスキル・経験

• SaaS企業でのプリセールス職種（セールスエンジニアリング、ソリューションコンサルティングなど）として6年以上の実務経験があること
• ビジネスレベルの英語によるコミュニケーションスキル（書面・口頭）を有すること
• エンタープライズ企業向けSaaSエコシステムへの深い理解と知見を持っていること
• Salesforce

• Slackはビジネス向けテクノロジースタックの新たな「ハブ」として、人、データ、アプリケーションをつなげる重要な役割を担ってきました。Slackでは業務に不可欠な多数のアプリケーションやサービスとシームレスに連携できるため、業務効率を大幅に向上させることができます。グローバルに展開するフォーチュン100企業から地域の小売店まで、様々な規模の企業やチームが、適切なメンバーとの協働や必要な情報の集約にSlackを活用しています
• 近年の AI Agentテクノロジーやビジネスの普及に伴い、Salesforce主力製品を初めとした、様々な AI Agent が活動する仕事場として、 AI Agentic Work OSということをコンセプトに、全てのビジネスマンの問題や課題を即座に解決するためのConversational Interface として製品品質を向上させています。
• Slackの価値の核心は、互いに学び合うことのできる多様性豊かでインクルーシブな職場を実現することにあります。私たちは、さまざまな背景、経験、能力、観点を持つ人材を受け入れています。互いに支え合いながら快適に働ける職場環境を提供するSlackチームで、人生最高の仕事を一緒にやってみませんか。

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this

Posting Statement

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Job Details

Primary Responsibilities (Essential Functions):

* Ensure customer service excellence and guaranteed response times by actively monitoring support emails/tickets and ensuring all tickets are resolved in a timely and comprehensive manner.
* Review support tickets for accuracy and to look for any trends that might indicate product problems or customer confusion.
* Track and identify frequently occurring, high impact support issues as candidates for permanent resolution.
* Track bug and feature requests status to stay on top of the hot issues.
* Keep abreast of product plans and schedule trainings/briefings for your reports
* Coach team members to provide customer-centric support that solves the problem, taking into account customer preferences.
* Coach team members to guide customers toward self-serve support options in a service-oriented manner.
* Actively manage the support schedule and work assignments.
* Ensure each team member is actively contributing to the improvement of online services by setting expectations and contribution goals.
* Continually assess team skills and knowledge, and usefulness of available resources and support tools and actively work with the Training and Systems Managers to address gaps.
* Identify training topics and schedule continuing education.
* Continuously provide opportunities for team members to actively develop marketable skills
* Work with training team to ensure new hire and ongoing training is comprehensive and effective
* Maintain one-on-one meeting schedule with each direct report to provide performance feedback, coaching, goal setting, and to discuss potential projects and training needs
* Serve as first level escalation from your directs and pursue each escalation as an opportunity to turn the customer around and into a fan
* Provide direct customer support for a minimum of ten hours per week in order to remain current
* Leadership and management of the Technical Support team including resource management, hiring, mentorship, and performance management

Additional Responsibilities:

* Recruitment: Tableau hires company builders; employees are expected to be on the constant lookout for the best talent to bring onboard, helping Tableau continue to build one of the best companies in the world.
* Other duties as assigned.

Requirements:

* More than 2 years ofsupervisory/managementexperience in a software Technical Support department

* Requires data experience.Data analytics skills are preferred.
* Experience in a software product/technical support department or related, direct customer contact experience

* Excellent written and verbal communication skills in both Japanese and English

* Previous experience with enterprise software or cloud solutions is a plus
* Strong desire to provide high-quality customer service
* Excellent problem-solving skills
* Ability to effectively manage multiple tasks
* Strong organizational skills
* Team player who demonstrates positive, constructive interpersonal skills
* Self-motivated and able to work productively with minimal direction

• サポートケース等を積極的に監視し、すべてのチケットがタイムリーかつ包括的に解決されるようにすることで、卓越した顧客サービスと保証された応答時間を確保します。
• サポートチケットの正確性をレビューし、製品の問題や顧客の混乱を起こす可能性のある傾向を検知ます。
• 恒久的な解決策の候補として、頻繁に発生する影響の大きいサポート問題を追跡し、特定します。
• バグと機能要求のステータスを追跡し、ホットな問題に対応します。
• 製品計画を常に把握し、部下のトレーニング/ブリーフィングをスケジュールします。
• 顧客の好みを考慮に入れ、問題を解決する顧客中心のサポートを提供するようチームメンバーをコーチします。
• サービス志向の方法で、顧客がセルフサービスサポートオプションを利用できるようにチームメンバーをコーチします。
• サポートスケジュールと作業割り当てを積極的に管理します。
• 期待と貢献目標を設定することで、各チームメンバーがオンラインサービスの改善に積極的に貢献していることを確認します。
• チームのスキルと知識、および利用可能なリソースとサポートツールの有用性を継続的に評価し、トレーニングおよびシステムマネージャーと積極的に協力してギャップに対処します。
• トレーニングのトピックを特定し、継続教育をスケジュールします。
• チームメンバーが市場性のあるスキルを積極的に開発する機会を継続的に提供します。
• 新人および継続的なトレーニングが包括的かつ効果的であることを確認するためにトレーニングチームと協力します。
• 各直属の部下との1対1のミーティングスケジュールを維持し、パフォーマンスフィードバック、コーチング、目標設定、および潜在的なプロジェクトとトレーニングのニーズについて話し合います。
• 直属の部下からの最初のエスカレーションとして機能し、各エスカレーションを顧客の意見を聞き入れ、ファンに変える機会として追求します。
• 最新の状態を維持するために、週に最低10時間の直接顧客サポートを提供します。

• ソフトウェアテクニカルサポート部門での2年以上の監督/管理経験
• サポートデータを正しく理解し、データ分析スキルがあれば尚可。
• ソフトウェア製品/テクニカルサポート部門または関連する直接顧客対応経験
• 日本語および英語での優れた書面および口頭コミュニケーションスキル
• エンタープライズソフトウェアまたはクラウドソリューションの経験があれば尚可
• 高品質の顧客サービスを提供したいという強い願望
• 優れた問題解決スキル
• 複数のタスクを効果的に管理する能力
• 強力な組織スキル
• ポジティブで建設的な対人スキルを示すチームプレーヤー

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