Jobs at Salesforce in Italy, Rome

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About the Role:

As an Agentic Experience Specialist, you will be at the forefront of the evolution of user experience, specializing in crafting natural, effortless, and intuitive interactions between users and AI systems on the Salesforce platform. This role is pivotal in humanizing the power of AI by designing communication patterns that are clear, context-aware, and rooted in trust.

You will work directly with customers to design, implement, and optimize AI-powered solutions, ensuring every interaction feels like a natural extension of the customer relationship. Your goal is to create intelligent, brand-aligned behaviors for autonomous AI agents, enabling users to trust, understand, and confidently interact with AI-powered solutions that augment human productivity and creativity.

• User Understanding & Customer Strategy:Collaborate directly with customers to understand their unique business needs and current experience to design AI-driven solutions that optimize workflows while maintaining high customer satisfaction. Conduct deep user research, including contextual inquiry, surveys, and analysis of existing chat and call transcripts, to understand user needs, behaviors, and pain points. Synthesize research findings into user personas and "as-is" journey maps to identify opportunities for improvement within the customer experience.

• Conversation & Interface Design:Lead the design of next-generation conversational AI interfaces for the Salesforce platform, ensuring they are intuitive, human-centered, and aligned with the brand's voice. You will define the AI agent's persona and design comprehensive dialogue flows and conversation maps. You will also focus on the design and implementation of voice interfaces, making them natural, empathetic, and responsive.

• Prototyping & Testing:Create conversational prototypes using tools like Voiceflow or Botsociety to visualize, test, and refine interaction flows early in the design process. You will design and executeconversation-specifictest cases covering primary flows, edge cases, and error scenarios. You'll also use a "Truth Curve" approach, using continuous testing and learning cycles to validate hypotheses with data rather than assumptions.

• Collaboration & Implementation:Work closely with cross-functional teams—including engineering, product management, and customer success—to ensure the successful implementation of conversational agents on the Salesforce platform. You'll also develop and maintain comprehensive design documentation to serve as a single source of truth for the AI's behavior.

• Monitoring & Optimization:Analyze user feedback and live conversational data to identify pain points and opportunities for continuous improvement. You'll use data analytics to continuously refine the user experience, ensuring AI models evolve with customer demands.
  

• Deep understanding of conversation design principles, NLU concepts (intents, utterances, entities), and human-to-human communication.

• Strong user research and empathy skills, with a proven ability to design customer-centric AI solutions that focus on personalization and usability.

• Experience with conversational prototyping tools (e.g., Figma, Botsociety, Voiceflow) and familiarity with prompt engineering for Large Language Models (LLMs).

• Experience with Salesforce products, particularly Service Cloud, Einstein, Salesforce Flow, and Salesforce Voice, with a strong understanding of AI-powered automation.

• Excellent writing and dialogue scripting abilities with a focus on clarity and brand alignment, paired with strong collaboration skills to work with cross-functional teams.

• Ability to interpret conversation data and analytics to measure the success of interfaces and drive improvements.
  

• Relevant certifications and/or experience in conversation design, AI voice interfaces, or Salesforce Voice.

• Experience engaging with C-level executives to define AI and UX strategies for large-scale projects.

• Proven ability to facilitate experience-based design workshops with customers to gather insights and shape product offerings.

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Posting Statement

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Job Details

• Job Description

  OVERVIEW OF THE ROLE

  Also known as a "Pre -Sales Consultant" or "Sales Consultant," the Solution Engineer is responsible for presenting product offerings and architecture in the best light to prospects and customers, to evoke confidence in company’s technology infrastructure, and to remove all technical objections in the sales cycle. To accomplish this, the Solution Engineer must have a strong desire to leverage their technical and/or sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and effectively demonstrate the solutions that address these requirements and provide business value.

  The SE team is organized into several smaller teams based on the products they are selling and the industry/vertical they are selling into. These teams exist in both the Commercial (small to mid-sized accounts) and Enterprise (largest) market segments.

  RESPONSIBILITIES ​

  • Understand the customer’s needs, and establish Salesforce’s product as the best solution that solves our customer’s challenges.

  • Build and present customized demos of Salesforce products.

  • Convey deep knowledge of the customer’s technology as it pertains to Salesforce’s solutions.

  • Participate in all appropriate product, sales, and procedural trainings and certifications to acquire and maintain the knowledge necessary to be effective in the position.

  • Attain quarterly and annual objectives assigned by management.

  • Ability to travel based on territory alignment and region.

  REQUIRED QUALIFICATIONS

  • Experience in Solution Engineer/Pre-sales Engineer/Customer Success or similar role.

  • Solid presentation and communication skills.

  • Established and experienced pre-sales professional, ideally previous experience as a Sales Engineer for a CRM/AI company or similar technology.

  • Knowledge of related applications, relational database and web technology.

  • Knowledge of cloud technology.

  • We're seeking individuals who are fully driven by the new world of AI and Data—autonomous, innovative, curious, collaborative, strong communicators, and natural problem-solvers.

  • Ability to work as part of a team to solve technical problems in varied environments.

  • Ability to build impactful assets, demonstrations, prototypes.

  • Skills and track record on project delivery in a customer environment.

  • Team delivery, working with large groups in pressurized environments to deliver challenging complex proposals, solution designs and solutions.

  • Continuous learning attitude with a demonstrated history of self-enablement and advancement in both technology and behavioral areas.

  • Ability to communicate efficiently up, down and across an organization, summarizing concepts, scenarios and situations to senior internal and external individuals and teams, including positioning negative recommendations or proposals.

  • Self-management and organizational skills, able to prioritize work based on evaluation of different requirements.

  • Ideal candidates are curious by nature, passionate about innovation and continuous learning. They thrive in ambiguity, embrace creativity, and are not afraid to explore, iterate, and adapt.

  • We value team players—those who are supportive, reliable, and capable of multitasking, setting priorities, and managing their time effectively.

  PREFERRED QUALIFICATIONS

  • Experience in AI, automation, Generative AI Strategy and LLM-based Autonomous Agents.

  • Salesforce Certifications.

  • Basic programming experience in HTML and other web based technologies.

  Experience will be evaluated based on alignment to the core proficiencies for the role (e.g. extracurricular leadership roles, volunteer work, etc.).NOTE:By applying to the Solution Engineer posting, recruiters and hiring managers across the organization hiring these roles will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.

  BENEFITS & PERKS

  • Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!

  • World-class enablement and on-demand training with

  • Exposure to executive thought leaders and regular 1:1 coaching with leadership

  • Volunteer opportunities and participation in our 1:1:1 model for giving back to the community

  • For more details, visit

  In school, or graduated within the past 12 months? Please visit for opportunities.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

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Job Details

Our Account Executives engage with existing customers and new leads to sell the entire Salesforce Customer 360 platform. They build positive, trusted relationships with both key team members and c-suite decision makers within their patch, and become natural at helping customers realize value from their Salesforce investments.
You will use your skills to develop opportunities, through both warm leads and whitespace prospecting.
Responsibilities:

• Develop key customer stakeholder relationships and drive customer satisfaction at assigned accounts within the Energy and Utilities Industry

• Develop and drive the overall long-term strategy for the account, aligned with customer business objectives

• Lead the end-to-end sales process through the engagement of appropriate resources such as Sales Engineers, Professional Services, Executives, Partners, etc.

• Territory identification and research, to formalize a go-to-market territory strategy and create a qualified target account list within 30 days.

• Share Salesforce value proposition for existing and/or new customers

• Drive growth within an existing assigned account

Required Qualifications:

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

• A strong technology sales experience (5 to 10 years preferably in Software or in Business Applications) selling to ideally Energy & Utilities segment

• Solid sales forecasting abilities and revenue achievement in the Italian market.

• Successful history of net new business sales.

• Consistent overachievement of quota and revenue goals

• A background in inbound and outbound prospecting and closing of new business

• Proficient in Italian and English

Preferred Qualifications:

• Excellent interpersonal and communications skills.

• Sales Methodology Education.

• Ability to thrive in a fast paced environment

• Ability to develop cases and service requirements, while crafting and leading strategic alliances.

• Highly self-motivated and able to work with little direct supervision

Benefits & Perks
Check out our which explains our various benefits, including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more"

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

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Job Details

.

Responsibilities:

• Develop and manage a pipeline of public sector accounts in the Central Italy region.

• Identify opportunities for sales growth within government agencies and other central public organizations.

• Build and nurture strong relationships with key decision-makers in the public sector.

• Collaborate with internal teams to develop tailored solutions that meet client needs.

• Manage public tenders in accordance with Italian public procurement regulations.

• Collaborate with the partner ecosystem (e.g., system integrators, resellers, and technology partners) to develop joint solutions and strategies that meet the needs of public sector clients.

• Stay updated on public sector procurement regulations and trends to ensure compliance and effectiveness in engagement.

• Provide insights on the public sector landscape and develop strategies to penetrate new accounts or expand within existing accounts.

• Forecast sales activity and quota attainment, ensuring accurate reporting in CRM systems.

• Manage very large and complex framework agreements with Public Sector Entities

Required Qualifications

• Proven track record in technology sales, particularly within the public sector or related fields (minimum of 5-8 years of experience).

• Strong knowledge of the Italian Public Sector (central government, municipalities, public agencies, etc.), including procurement processes.

• Experience in selling technology or complex solutions to the public sector is preferred.

• Exceptional communication and interpersonal skills to establish credibility and trust with clients.

• Strategic thinking and negotiation skills, with the ability to close deals effectively.

• Ability to work in team

• Proficiency in Italian and English

Preferred Qualifications:

• A deep understanding of the Italian Public Sector and relevant experience is highly preferred

• Excellent interpersonal and communications skills.

• Sales Methodology Education.

• Ability to thrive in a fast paced environment

• Ability to develop cases and service requirements, while crafting and leading strategic alliances.

• Highly self-motivated and able to work with little direct supervision

Check out our which explains our various benefits, including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

does not accept unsolicited headhunter and agency resumes.

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Job Details

Trustworthy and AuthenticYou listen and respond transparently, building trust and becoming a valued advisor.

You respond to setbacks in the moment, and use your experiences to anticipate potential setbacks on the horizon.

You have subject matter experience in categories that may include: business strategy, application architecture, application integration, security, cloud computing, distributed platforms, mobile platforms, and businessintelligence/analytics.With a solid blend of technical and sales skills you use a consultative approach to understand business and technical requirements.

• Partner with account executives and solution engineers to advance opportunities through discovery workshops, enablement sessions, and architecture presentations; includes ~25% travel.

• Define customer-driven architectures by selecting appropriate Salesforce technologies, leveraging product expertise, industry experience, EA frameworks, and Salesforce methodologies. Develop and communicate business architecture (vision, capability models/assessments) and technical architecture (current/future state diagrams, roadmaps, design patterns, and reference architectures) to progress sales opportunities

• Apply broad IT expertise—including solution and technical architecture, systems engineering, cloud, governance, and SDLC—to lead discussions on business and technical transformation.

• Support sales teams by contributing to RFP responses and technical requirement documents.

• At sponsored events, deliver best practices, reference architectures, and educational content for customers, partners, and Salesforce teams; collaborate cross-functionally with alliances, product, and industry groups.

• Stay current through required product, sales, and procedural training and certifications.

• Lead technical due diligence and risk management for customer engagements.

• Meet assigned quarterly and annual performance objectives.

• You understand and speak the language of the business, and help bridge between business requirements and Salesforce capabilities

• You are a trusted advisor to CIO/CTO/EA level contacts and their teams as they look to move or expand their business to a cloud architecture

• You earn the trust of prospects' and customers’ CISO/CSO/Chief Risk Officer and similar

• You become a true asset to Salesforce due to broad and deep knowledge of business and technical architecture across all relevant domains

• You drive product vision and direction by helping advise our Product Management on key capabilities
  

• Experience working with Salesforce solutions and the Salesforce Platform

• B.S. Computer Science, Software Engineering or equivalent work experience

• 5+ years experience in either enterprise software implementation, system integration or enterprise architecture disciplines

• Conversational and written fluency in English, and preferably another south European language - Italian, French, or Spanish.

• Good understanding of the architectural principles of cloud based platforms including SaaS, PaaS, multitenancy, multi-tiered infrastructure, etc.

• Good understanding of the security processes, standards & issues involved in multi-tier cloud or hybrid applications

• Familiar with principles of network, application and information security

• Conceptual and tactical understanding of enterprise application integration such as SOA, ESB, EAI, ETL environments and common EA topics such as process orchestration, BPM, CEP, Master Data Management, BI/BA, etc.

• Able to grasp leading edge technologies such as generative and predictive Artificial Intelligence, BlockChain, Robotics Process Automation, etc.

• Articulate and balanced in demeanor with crisp written and verbal communication skills
  

• Salesforce related implementation experience (Force.com, Apex, Java or C#, JavaScript), mobile development, modern frameworks, REST, SOAP/WSDL, and API-driven integration

• Familiar with AI technologies, particularly Salesforce Agentforce AI and Salesforce Einstein

• Experience with architectural frameworks such as TOGAF, Zachman, etc.

• Familiar with Design Thinking, Agile development and similar concepts and frameworks

• Familiar with relevant (regional, vertical, etc.) data privacy and security compliance (EU GDPR, US FedRAMP, US DoD ILx, Canada Protected B/C) requirements

• Familiar with third party Infrastructure as a Service (IaaS) Providers such as AWS, Azure, Google Cloud

• Familiar with solution selling, experience in sales/pre-sales a plus

• Familiar with Salesforce Industry solutions such as Public Sector Solutions, Education Cloud, Health Cloud, Financial Services Cloud

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

Job Category

Job Details

You will use your skills to develop opportunities, through both warm leads and whitespace prospecting.

Overview of the Role

As an Account Executive, you will drive business opportunities through the end to end sales cycle engaging with senior executives within the assigned customer base, managing existing opportunities, creating new ones and acquiring net new customers. You will be working in a fast paced, innovative and growing environment.

Responsibilities

• As part of our Sales team you will be selling our entire 360 solutions portfolio

• You will build and implement a territory and account strategy and plan to deliver maximum revenue potential.

• You will indirectly coordinate an extended team of resources

• You will lead the entire sales-cycles

• You will be responsible for Forecast sales activity and revenue achievement, while creating satisfied customers.

• Your will work to promote the salesforce vision through in-market events, public speaking, product demonstrations, and account specific initiatives.

Required Qualifications

• Proven track record of selling software, technology or Advisory & Implementation Projects at B2G C-level in South Italy.

• You will have 6+ years of quota carrying software or technology sales, account management and virtual team leadership experience

• Experience in selling technology or complex solutions to the public sector is preferred.

• Exceptional communication and interpersonal skills to establish credibility and trust with clients.

• Strategic thinking and negotiation skills, with the ability to close deals effectively.

• Ability to work in team

• Proficiency in Italian and English

Preferred Qualifications:

• A deep understanding of the Italian Local Government and Public Health and relevant experience is highly preferred

• Excellent interpersonal and communications skills.

• Sales Methodology Education.

• Ability to thrive in a fast paced environment

• Ability to develop cases and service requirements, while crafting and leading strategic alliances.

• Highly self-motivated and able to work with little direct supervision

Benefits & Perks
Check out our which explains our various benefits, including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

does not accept unsolicited headhunter and agency resumes.

Job Category

Job Details

Key Responsibilities:

• Develop and execute strategic account plans to drive revenue growth and customer success.

• Build and maintain relationships with key stakeholders, including C-level executives, IT leaders, and decision-makers.

• Identify and qualify new business opportunities within assigned accounts, driving proactive account expansion and cross-selling initiatives.

• Own the sales cycle from prospecting to close, ensuring a consultative, outcome-based approach.

• Collaborate with solution architects, professional services, and the broader Salesforce ecosystem to deliver value and achieve customer satisfaction.

• Conduct regular business reviews (QBRs) to maintain customer engagement and uncover new opportunities.

• Serve as a trusted advisor, offering guidance on industry trends, integration strategies, and MuleSoft’s product roadmap.

• Leverage your knowledge of the Manufacturing market to build strong pipelines and close deals effectively.

What We’re Looking For:

• Language Proficiency: Fluent in English and Italian;

• Market Expertise: Strong understanding of the Manufacturing market and a well-established C-level and partner network

• Sales Experience: Minimum of 5+ years of quota-carrying sales experience in the software or technology industry, with a proven track record of exceeding targets.

• Strategic Mindset: Ability to understand complex business challenges and articulate the value of MuleSoft’s solutions to address these challenges.

• Technical Knowledge: Familiarity with integration, API management, and enterprise software concepts is preferred.

• Customer Focus: Demonstrated ability to build strong relationships, delivering exceptional customer success and achieving mutual goals.

• Results-Oriented: A self-starter who is driven, competitive, and eager to achieve significant revenue targets.

• Collaboration Skills: Experience working with partners, advisory firms, and cross-functional teams to drive results.

• Adaptability: Comfortable navigating fast-paced, dynamic environments while maintaining focus on long-term growth.

Preferred Qualifications:

• Bachelor’s degree in business, computer science, or a related field (MBA is a plus).

• Familiarity with sales methodologies such as MEDDIC, SPIN, or Challenger Sales.

• Experience driving large deals with multiple stakeholders.

MuleSoft, a Salesforce company, is the fastest-growing business unit within Salesforce. We are revolutionizing the way organizations integrate their applications, data, and devices. By joining our team, you’ll have the opportunity to:

• Be part of a highly collaborative and supportive team committed to delivering extraordinary customer outcomes.

• Work in a high-growth environment with exceptional opportunities for personal and professional development.

• Drive innovation and transform the way businesses operate through MuleSoft’s industry-leading integration platform.

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

does not accept unsolicited headhunter and agency resumes.