Jobs at Salesforce in Italy, Milan

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As a trusted advisor, you will be the primary front-facing contact for Agentforce deployments, bridging customer strategic needs with our product innovation to ensure long-term success and value realization. You will play a critical role in defining and steering the Agentic AI strategy and roadmap for our customers, establishing guardrails, and ensuring responsible AI usage. You'll oversee complex deployments, fostering collaboration across various stakeholders, setting strategic goals, and proactively addressing challenges. You will also connect customer needs with product development, offering valuable field insights to influence enhancements and accelerate the product roadmap, ensuring the Agentforce platform remains at the forefront of AI solutions.

• Strategic Solutioning & Design Leadership:Lead the analysis and strategic design of intelligent AI-powered agents within Salesforce environments, leveraging Agentforce, Data Cloud, Flow, and Salesforce APIs. Synthesize complex business challenges into clear, actionable solution architectures and strategic deployment plans, focusing on business impact rather than technical execution.

• Deployment Ownership & Program Management:Provide comprehensive oversight for the successful deployment of Agentforce solutions, ensuring seamless integration with existing customer infrastructure. Monitor project progress, identify potential roadblocks, and strategically guide the optimization for long-term reliability, scalability, and security, including the establishment and governance of agent behavior guardrails.

• Executive Customer Relationship Management:Serve as the primary front-facing contact for Agentforce deployments, building and nurturing strong, trust-based relationships with C-suite executives and key customer stakeholders. Act as a strategic partner, deeply understanding their operational challenges and strategic goals, and presenting proposals that drive measurable value and adoption.

• AI Strategy & Responsible AI:Lead discussions around Agentic AI strategy and roadmapping for customers. Drive the adoption of foundational Responsible AI principles, including risk mitigation, bias and toxicity testing, and the setup of robust guardrails to ensure ethical and safe AI usage.

• Facilitation & Workshop Leadership:Design and lead interactive facilitation and workshopping sessions, such as agent design workshops and jobs-to-be-done analysis, to collaboratively define optimal AI solutions and drive alignment across customer teams.

• Conversation Design & User Experience:Apply foundational Conversation Design skills to guide the creation of intuitive, effective, and user-centric conversational AI experiences.

• Organizational Readiness & Change Management:Assess customer organizational readiness for AI adoption and guide them through necessary process transformations and reengineering to maximize the benefits of intelligent agents.

• Product Evolution & Strategic Feedback:

• 5+ years of experience in strategic solutioning and oversight of cloud-based technology deployments, with a proven track record of leading successful, impactful enterprise-level projects

• Understanding of the Salesforce platform and ecosystem

• Experience leading and overseeing deployments of AI/LLM technologies, including end-to-end engagement management

• Exceptional ability to confront open-ended problems in unstructured, ambiguous environments, demonstrating a curious, analytical, and solution-oriented approach

• Demonstrated entrepreneurial spirit, a "get-things-done" attitude, and a relentless focus on fast delivery and measurable customer impact

• Excellent collaboration and communication skills (written and verbal), with the ability to explain complex strategic and technical concepts to non-technical stakeholders and C-suite executives, and translate business needs into strategic requirements

• Proven experience managing executive customer relationships in a strategic advisory or consulting role

• Demonstrated AI consulting abilities from experience in conversation design, responsible AI practices, and prompt engineering

• Ability to travel up to 60% of the time, as needed to customer sites
  

• Experience with Salesforce Data Cloud and/or Agentforce platform

• Experience developing conversational AI solutions within regulated industries or highly sensitive environments (e.g., healthcare, finance)

• Salesforce platform certifications (e.g., Administrator, Data Cloud Consultant, Agentforce Specialist)

• Knowledgeable across Salesforce CRM (Service, Sales, and Marketing Clouds)

• Experience with AI/ML concepts beyond LLMs, such as natural language processing

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• Partner in a trusted adviser capacity to Senior Sales Leadership, the Sales Community and other Internal Partners
• Provide thought leadership to develop innovative deal structures, manage risk within the contractual terms and structure and educate the sales team on our latest product bundles and offerings
• Act as a large deal advisor on key deals and support the commercial and contractual negotiation process through the deal cycle
• Guide sales on the pros/cons of a wide range of deal structures and take ownership of final approval decisions
• Develop best practices for pricing and business terms, based on the improved use of data and market knowledge to support decisions
• Independently scope and complete project work with minimum oversight to meet function and company goals
• Partner with product teams on efficient pricing models and strategies for new products and bundled solutions
• Develop relevant cross-functional relationships to understand products, competition, and the competitive market
• Collaborate with Finance, Legal and Operations departments to optimize contract terms and close deals

• 7+ years of professional experience
• Outstanding analytical background with strong problem-solving skills
• Highly effective communication skills, including written and verbal
• Ability to establish relationships and work collaboratively to get results
• Capable of explaining concepts clearly and credibly across all levels of the organization
• High level of attention to detail
• Adept at thinking on your feet amidst ambiguity
• Proven experience leading and influencing at various levels across the organization

• Advanced degree (i.e. MBA or equivalent experience)
• Experience in pricing strategy, sales financial analysis. Experience in astrategy/commercial/consulting/pricing/procurementrole is also plus

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Posting Statement

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Overview of the Role:
Salesforce is looking for curious and energeticAccount Executivewith knowledge of technology and value-based solution selling.

Salesforce platform into a small set of named accounts. Think of yourself as the "General Manager" in this role - mapping account strategies, aligning resources and acting as the extension of your customer. You will work closely with other product specialists known as co-primes to help map out the best strategy for your customer. You will have technical support from solutions architects and sales engineers.In this role, you will work closely with current and prospective customers as a trusted digital advisor to deeply understand their outstanding company challenges and goals.
Required Skills and Qualifications:

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role

• A strong technology sales experience (minimum 3-7 years preferably in Software or in Business Applications) preferably selling to Pharma/Healthcare/Lifesciencesegment

• Previous experience selling to Life Science and Healthcare accounts

• Solid sales forecasting abilities and revenue achievement in the Italian market.

• Successful history of net new business sales.

• A background in inbound and outbound prospecting and closing of new business

• Consistent overachievement of quota and revenue goals.

• Proficient in Italian and English

Preferred Skills and Qualifications:

• Excellent interpersonal and communications skills.

• Sales Methodology Education.

• Ability to thrive in a fast-paced environment

• Ability to develop cases and service requirements, while crafting and leading strategic alliances.

• Highly self-motivated and able to work with little direct supervision

Benefits & Perks
Check out our which explains our various benefits, including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more

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Posting Statement

Job Category

Job Details

Overview of the Role:

Salesforce is looking for curious and energetic Account Executive with knowledge of technology and value-based solution selling.

This Business Unit sells the entire Salesforce platform into a small set of named accounts. Think of yourself as the "General Manager" in this role - mapping account strategies, aligning resources and acting as the extension of your customer. You will work closely with other product specialists known as co-primes to help map out the best strategy for your customer. You will have technical support from solutions architects and sales engineers.

In this role, you will work closely with current and prospective customers as a trusted digital advisor to deeply understand their outstanding company challenges and goals.

Required Skills and Qualifications:

- Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role

Preferred Skills and Qualifications:
- Excellent interpersonal and communications skills.
- Sales Methodology Education.
- Ability to thrive in a fast-paced environment
- Ability to develop cases and service requirements, while crafting and leading strategic alliances.
- Highly self-motivated and able to work with little direct supervision

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this

Posting Statement

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Join Platform Cloud, where we empower organizations to innovate swiftly and meet evolving business needs with a comprehensive suite of tools for application development and management.
In the role of Technical Architect, you’ll unlock the untapped potential of our Platform by collaborating with Account Executives to deliver relevant technical insights to our customers. You’ll be responsible for providing technical expertise and guidance on Platform Cloud product solutions.

Responsibilities:

• Expertise: Become a go-to expert on our Platform portfolio and its technical value to customers.
• Technical Guidance: Provide expert technical guidance on Platform Cloud solutions, including Low Code AppDev, Customization, Integration, Data Management, Security & Compliance, and Automation.
• Solution Design: Design and propose technical solutions that address customer needs and align with Salesforce Platform capabilities.
• Technical Advocacy: Promote the technical power of the Platform, sharing customer success stories and technical use cases.
• Team Collaboration: Enable and educate internal teams on the technical aspects of Platform opportunities.
• Partnerships: Collaborate with Salesforce Partners and Consultants to align on technical strategies and solutions.
• Technical Deal Support: Provide technical support during deal management, including solution demonstrations, technical Q&A, and proof-of-concept development.

Role Requirements:

• Technical Acumen: Proven track record of providing technical expertise in SaaS with a minimum of 5 years of experience.
• Platform Passion: Deep understanding of our subject matter across Data Security, Compliance, Governance, Dev Ops, and Business Continuity within the Platform Cloud context.
• Strategic Thinking: Ability to develop and execute technical strategies while inspiring others along the way.
• Curious & Value-Oriented: Strong skills in uncovering customer technical needs, with a penchant for asking "why" to explore how the Platform can add technical value.
• Collaborative: Proven ability to work effectively with various stakeholders to achieve the best technical outcomes for both the customer and Salesforce.
• Trusted Advisor: A commitment to guiding customers on their Salesforce technical journey with integrity and support.
• Multi-Tasker: Skillful in managing multiple technical priorities while driving both immediate technical support and long-term strategic pursuits.

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Posting Statement

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Job Details

Responsibilities:

• Identifying and creating new qualified opportunities within current customer base, progressing those deals through a sales cycle to closed won

• Engage with license sales team and customers using a consultative selling approach that positions Salesforce Services and the Associate Account Partner as a long-term trusted advisor

• Create compelling vision and clearly communicate our entry point services solutions with the goal of generating significant success and business value from a customer’s investment in the Salesforce Platform

• Create a positive impression with our customers by providing them with a world class experience

• Support Professional Services account team through execution of vision aligned to business strategy

• Collaborating with business development and core selling teams on account strategy

• Utilize industry expertise and business acumen to understand a customer’s motivation, business drivers, strategic goals and objectives, and desired business outcomes

• Partner with the Customer Success ecosystem to ensure customers are optimizing their Salesforce investment.

• Consistently meet or exceed quota with experience closing deals with a 2 week to 3 month deal cycle.

Minimum Qualifications:

• Experience with complex, escalated customer situations with the ability to navigate large organizations and gain executive level buy-in

• Demonstrate ability to develop and maintain external (Director, VP or C-level relationships) and internal relationships where you are recognized as a trusted advisor

• Ability to prioritize, multi-task, and perform effectively under pressure

• Great attention to detail, with strong analytical and problem solving skills

• Expertise facilitating meetings and presenting to an executive level audience in a concise, inspirational and convincing manner

• Strong track record of quickly learning new processes and products

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Preferred Qualifications:

• 5+ years of consultative sales experience including 2+ years of inside/field sales experience

• Knowledge of business processes (e.g. Sales, Marketing, Service, Support), and the ability to link business processes with product/technical solutions.

• Understanding of customer success principles, approaches and considerations

• Fluent Italian and English Speaker

Desired Skills:

• Knowledge of Salesforce’s applications and value proposition

• Software and/or IT consulting sales experience preferred

• Knowledge of Salesforce product and platform features, capabilities, and best use

• Ability to prioritize, multi-task, and perform effectively under pressure

• Highly collaborative and consultative work style, ability to thrive in a high velocity, highly dynamic work environment

• Experience working with or knowledge of one of more of the following industries - Healthcare/Life Sciences, Retail and Consumer Good, Financial Services, Manufacturing, Utilities, Automotive, Public Sector, Communications, Media, Technology

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Posting Statement

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The RoleThe ideal candidate will be in a high-profile role to maintain and execute our playbook for the Industry Pharmaceutical, Healthcare & Life Sciences in South EMEA. In this role you will cover following areas:

• Work directly with key customers and prospects of the region, bringing strong industry understanding, structured problem-solving, strategic clarity, and executive presence

• Conduct relevant customer and industry research to support our industry sales teams and develop industry thought-leadership and industry points-of-view

• Adapt existing industry sales kits and re-usable assets to assist our sales teams in their customer engagements

• Present at Salesforce events and 3rd party conferences on industry topics

• Lead our industry-focused communities across South EMEA for aligning our sales teams
  around best practice and knowledge sharing

• Present to and consult with Salesforce local and EMEA management on business trends with a view to developing new industry programs and demand generation activities

Skills / Attributes Needed

• Strong analytical background, ideally at a Tier 1 strategy consulting firm to an Project Leader / Principal level

• MBA preferred, but not required

• 3/4 years experience in Top Tier Company of the Industry in a management role in functions likeSales/Marketing/BusinessDevelopment/Digital, …

• Entrepreneurial spirit and confidence to pick up and lead new projects

• Experience in dealing with senior leaders plus good networking and strong influencing skills

• Ability to lead and influence extended teams without formal line-reporting authority

• Ability to take a practical approach to business development

• Willing to travel (inside South EMEA) to support on-going activities, key opportunities (~30% of time)

• Good Line Of Business communication, and ability to present the industry concept internally (e.g., to Sales teams) and externally (in front of senior client or at events)

• Fluency in Italian and English is essential. Spanish is a plus

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Posting Statement