Customer Success Manager Api/ Integration Solutions - Italian Speaking jobs at Salesforce in Ireland, Dublin

Job Category

Job Details

Responsibilities

• To develop and deliver innovative custom solutions, including solution concepts to key decision makers to address their business issues and needs showing business value
• Coordinate and own the entire solution cycle through close collaboration with other high performing teams.
• Industry experience, incorporating and developing a point of view based on Salesforce’s solutions.
• To fully understand and clearly articulate the benefits of Salesforce to customers at every level, examples include; Administration/IT Staff, managers and "C" level executives.
• Present compelling Salesforce & partner solutions while supporting relationships with customers and partners.
• Display initiative, self motivation and deliver high quality results along with meeting all expectations for both internal and external stakeholders

• Understanding the unique business requirements of customers within multiple industries andtranslating/presentingthose needs into a compelling vision and roadmap for our customers.
• Track record of solution engineering, consultancy, delivery or training success for a software solution organization. We are open to a variety of backgrounds for the role.
• Solid oral, written, presentation and interpersonal communication and relationship skills.
• Proven time management skills in a dynamic team environment.
• Ability to work as part of a team to solve problems in dynamic, energizing environments.
• Inquisitive, practical and passionate about technology and sharing knowledge.
• Likes to be the first to know something and to understand why and how things happen.
• Good at searching out information and experimenting, loves to concentrate on a particular topic and to solve puzzles.
• Good at explaining ideas and finding ways to keep people’s attention.
• Willing and able to travel occasionally
• Fluent Italian and English.
• Degree or equivalent proven experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

Job Category

Job Details

Reporting to the Tech Lead, thewill be primarily responsible for developing and deploying internal-facing marketing communications usingand. You will author, manage, and optimize internal communications across EMEA and other global markets, while also supporting internal engagement through digital channels such as our internal blog and employee event registrations., and

• Partner with internal stakeholders to execute email campaigns targeting employees across EMEA region

• Manage Salesforce Marketing Cloud email operations: setup, testing, deployment, and reporting

• Code and customize branded HTML email templates within brand guidelines

• Collaborate with design and content teams to optimize email creative assets

• Build Cloud Pages registration forms to support internal campaigns

• Send internal notifications through Slack Apps using approved workflows

• Implement email best practices and stay current on email marketing trends

• Act as internal administrator for DET’s Salesforce Sales Cloud instance used by internal teams and PR

• Create and maintain user profiles, permissions, and access for employees

• Build custom Flows , dashboards, and automation to streamline internal processes

• Leverage Salesforce AI tools (e.g., Agentforce, Einstein) to enhance internal user experiences and deliver intelligent workflows

• Segment audiences using Data Cloud tools for targeted internal communications

• Help evolve internal CRM strategies for employees and implement scalable processes

• Partner with internal tech and compliance and data privacy teams to maintain CRM data quality, accuracy, and governance

• 6+ years of experience in Email Marketing , CRM , or Database Marketing

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

• Possession of three Salesforce certifications (for admin access in production environments):

• • Salesforce - Administrator

  • Salesforce - Advanced Administrator

  • Salesforce - Platform App Builder

• Hands-on experience with Salesforce Marketing Cloud and working knowledge of Salesforce Sales Cloud

• Familiarity with building and administering Flows, reports, user access, and CRM automations

• Knowledge of HTML, CSS, Amp Script, T-SQL, and email coding best practices

  • JavaScript and Apex coding skills is a plus

• Experience with email performance analysis , segmentation , and reporting

• Strong analytical and problem-solving mindset, with an interest in learning emerging CRM tools like AI agents and Data Cloud segmentation

• Excellent organization and time management skills; ability to manage multiple projects simultaneously

• Strong communication and collaboration skills; ability to work with both technical and non-technical stakeholders

• Curious, adaptable, and eager to work in a dynamic, fast-paced environment

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

Job Category

Job Details

Your Impact:

• Development of a growing and diverse team who are seen as trusted advisors to our customer(s) and with internal core sales teams and overall extended team
• Strategically partner with Regional Sales Leadership to drive scale, innovate, and deliver exceptional growth ;
• Supporting Account Executives by participating and leading in client meetings and engaging other corporate resources as required
• Management of a high-performance team, including recruiting, hiring, and training
• Build strong team unity, internal connections, and collaboration across the Salesforce ecosystem
• Leading weekly forecast meetings and deal review meetings with the team
• Driving pipeline generation initiatives to improve revenue-generating opportunities for the customer account(s)
• Mentor and professionally develop Account Executives regarding strategies to ensure a high level of closure rates and opportunity identification
• Engaging at the C-level in customer organisations when needed and in alignment with the account team
• Develop the Go-To-Market strategy for the team
• Accurate reporting on sales activity and forecasting to Area Sales Management
• Attend as needed operations and strategic meetings for the Sales Region and with the Sales Leadership
• Consistently supervising and enhancing the sales activities of the team
• To be an enabler of an inclusive, collaborative and winning team spirit

Required skills:

• Experience in building/managing high performance teams
• Experience in collaborative sales and working with extended teams
• Able to operate and navigate successfully in a matrix / multi-product sales environment
• Experience selling transformational technology solutions in ESMB across multiple industries
• People management experience of a sales team
• A passion for building a growing and diverse team
• Proven ability to create and inspire high-performing teams
• Excellent interpersonal skills ; able to inspire and build trusted relationships (internally and externally)
• Passion for supporting team development, as well as for their own self-improvement
• Excellent negotiation skills
• A self-starter who can excel in a fast-paced environment
• Fluency in English and one of the following languages mandatory: Swedish, Finnish, Norwegian, Danish, or Dutch

Check out our benefits which explains our various benefits, including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this

Posting Statement

Job Category

Job Details

Responsibilities

• Use our Customer Success Methodology to understand their goals, assess their capabilities, and provide recommendations to help them accelerate the achievement of their business and technology objectives

• Develop an understanding and knowledge of customers’ Salesforce implementation and evangelise the capabilities of Salesforce across all of our Clouds

• Guide a customer on organisational strategy, governance and organisational change standard processes based on customer needs

• Can demonstrate hands-on Salesforce product knowledge by applying platform features and functions to customer business priorities and roadmap

• Proactively identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan

• Produce and implement a comprehensive adoption path showing the current state, target future state with a timeline, and an underlying enablement Plan.

• Deliver business value and innovation to a customer’s business by understanding our customers’ key business challenges and potential for growth

• Build and cultivate executive-level relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers to solidify our partnership and dedication to the customer business and IT sponsors & collaborator

• Working with the account team and Salesforce Execs, optimally network within accounts from the executive level down, to help customers work towards their goals

• When appropriate, recommend additional Salesforce services and advisory experts needed to drive success

• Proactively communicates technical product changes, degradations, outages, end of life and other relevant updates

Preferred Skills:

• Solid understanding of Salesforce product and platform features, capabilities, and best use.

• Ability to articulate the importance and value of Governance to Business and IT executives

• A good understanding of enterprise architecture principles is strongly preferred

• Ability to quickly grasp and distinctly explain technological and business concepts

• Serve as a trusted advisor, with a deep curiosity to understand your customers, their motivations and needs, and how to approach ensuring their success

• Degree or equivalent experience or equivalent proven experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

• The ideal candidate should have an understanding of a retail company's e-commerce strategy, including omnichannel integration and online sales support, as well as insight into what customer lifetime value, digital engagement, and conversion optimisation.

Required Skills:

• Experienced professional with 7-10 years of relevant industry expertise

• In-depth knowledge in one or more lines of business (LoBs) - a specific cloud or industry

• Strong consulting skills and confirmed results working as a Trusted Advisor to drive business value for customers

• Ability to drive effective and influencing conversations at the C-level; facilitate difficult discussions and be adept at handling objections

Benefits & Perks

• Check out our benefits site which explains our various benefits, including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

Job Category

Job Details

You may be aligned to the following verticals and/or clouds:

• Financial Services
• Healthcare & Life Sciences
• Retail & Consumer Goods
• Comms, Media and Tech
• Public Sector
• Manufacturing
• Professional Services
• Commercial Business Services
• Slack
• Mulesoft
• Tableau
• Marketing Cloud
• Specialization Cloud

Day to Day

• Generate new business pipeline primarily through prospecting outbound opportunities
• Manage inbound leads that are driven by outbound effort
• Nurture early-stage opportunities
• Gain interest through outbound cold calling across a set of existing Salesforce customers and breaking into net new logos in assigned territory
• Partner with core seller to identify and source net new pipeline and assist by researching lines of business and personas
• Align with internal account team
• Identify key decision makers within new accounts

Preferred Qualifications

• Fluency inDutchand English languagesas well as a valid working visa for Ireland, are required for this role
• Experience in business development, sales or related field experience
• Ability to work in a fast paced environmentand across many different parts of the organisation to get things done
• Experience researching, account planning, prospecting, and cold calling into a large list of new and existing accounts
• Proven track record of achieving sales metrics and consistent achievement of year-over-year quota attainment
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

We provide every employee with 7 paid volunteer days off a year, and donation matching for all approved charitable donations.We provide other world-leading benefits to all our employees, including;

• Health, life insurance, retirement saving plan
• Monthly wellness allowance
• Flexible time off & leave policies
• Parental benefits
• Perks and discounts
• For more information, check out visit for the full breakdown!

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

Job Category

Job Details

Responsibilities

• Lead a team of experienced escalation specialists to accomplish team objectives.
• Engage with team members to document professional goals and provide career mentoring.
• Establish collaborative relationships with leaders in organizations that include Account Success, Support, Renewals, Sales, and CIC.
• Engage with customers and account teams to solve problems quickly and thoroughly.
• Develop innovative projects to further our team's value both externally and internally.
• Drive team initiatives that support quality, consistency, and growth.
• Incorporate AI / automation wherever possible to facilitate workforce scalability.
• Ensure your team manages escalations with effective mitigation, communication, and empathy.
• Update stakeholders and senior leadership on escalations, issue trends, proactive risk identification, and other topics related to their businesses.
• Manage individual performance to ensure all team members are maximizing value and contribution.
• Develop and implement best practices for escalation management, aiming for continuous improvement in resolution times and customer satisfaction.
• Analyze escalation trends to identify root causes and work cross-functionally to implement preventative measures.
• Act as a point of escalation for complex or high-priority customer issues, providing guidance and support to the team.
• Foster a culture of accountability, continuous learning, and customer-centricity within the team.
• Prepare and present regular reports on escalation metrics, performance, and strategic initiatives to leadership.
  

Requirements

• Experience in leadership, specifically managing customer-facing or support teams.
• Interest in ongoing professional development and staying abreast of industry best practices.
• Knowledge of AI and a strong desire to explore and implement automation solutions to enhance team efficiency.
• Strong desire to develop talent and a proven track record of mentoring and coaching team members.
• Flexibility to accommodate dynamic customer escalations, including occasional after-hours or weekend availability.
• Responsiveness to urgent requests by executives, colleagues, and customers, demonstrating a calm and effective approach under pressure.
• Exceptional written and verbal communication skills, with the ability to articulate complex issues clearly and concisely to diverse audiences.
• Ability to operate effectively in a fast-paced, high-pressure environment while maintaining a customer-focused approach.
• Proven ability to build strong relationships and influence stakeholders at all levels.
• Demonstrated problem-solving skills with a methodical and analytical approach.

Education/Certs

• Bachelor's degree in Business Administration, Computer Science, or a related field (required).
• Master's degree in a relevant field (plus).
• PMP, ITIL, or other relevant customer service/project management certifications (plus).

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

Job Category

Job Details

Your main responsibilities:

• Hire, train and manage a team of Business Development Representatives (BDRs) whose role consists of prospecting, pipeline building and opportunity identification for our France sales organisation.

• Develop BDRs into sales-ready candidates for future Account Executive positions

• Create metrics for monthly objectives

• Empower team members to exceed objectives through coaching, regular broadcast of results, and creative incentives

• Regularly report on team/team member results - quantity & quality of leads and revenue to Sales Managers

• Establish and nurture relationships with Key Stakeholders

• Work closely with Marketing on defining campaign follow up and reporting

• Work closely with BDRs to ensure lead quality/quantity and proper follow-up

• Work closely with Operations to make recommendations on process improvement

• Identify and make recommendations for improvement in the areas of process, efficiency and productivity

What we are looking for:

• Previous experience gained in software sales, preferably CRM or Enterprise Applications

• Prior management experience successfully coaching, mentoring and managing a team of Sales professionals to achieve performance goals

• Consistent proven track record of over achievement of quota expectations in an individual contributor sales role

• A passion for building a thriving and diverse team

• Proven track record of creating and inspiring successful teams

• Excellent interpersonal skills with the ability to inspire and build trusted relationships

• Outstanding communication, organisational and time management skills

• Experience working in a multi-cultural and high-growth environment

• Fluency in English and French are essential for this role

After a period of continuous target achievement and learning & development you will be offered the opportunity to apply for a number of positions in EMEA as part of your career progression plan
Clear and structured career path into Sales Management and Senior Leadership positions
World - Class Training & Development in the areas of professional growth and product knowledge
Constant learning and knowledge sharing with some of the best complex selling professionals in the industryChance to work in a dynamic, fun and challenging environment where we will make sure you reach your full potential

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement