Performance Engineer Smts Lmts jobs at Salesforce in India

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• Partner with Account Executives and cross-functional teams to drive end-to-end solution engagements.
• Lead discovery sessions with customer executives and stakeholders to understand business needs and priorities.
• Design and deliver presentations, demos, and solution concepts that align Salesforce + Slack capabilities with customer outcomes.
• Clearly articulate Slack’s differentiation and security advantages, ensuring customer confidence.
• Lead pilots and Proof of Concepts (PoCs), providing technical guidance and ensuring successful outcomes.
• Act as an industry thought leader, shaping solution narratives with deep customer and market insights.
• Represent Salesforce and Slack at events, webinars, and executive briefings, showcasing innovation and value.
• Support pipeline generation through solution workshops, proposals, and RFP responses.
• Collaborate with product, engineering, and partner teams to influence roadmap and deliver customer impact.
• Mentor junior SEs and contribute to the Specialist SE community, fostering an inclusive, learning-first culture.

• 5+ years in solutions engineering, enterprise software consulting, or digital transformation roles (SaaS/cloud preferred).
• Strong presentation, communication, and storytelling skills; ability to simplify complexity for diverse audiences.
• Proven track record navigating multi-stakeholder enterprise buying cycles (CxO, IT, and line-of-business leaders).
• Customer-first mindset with strong problem-solving and solution design capabilities.
• Interest in AI, data, and automation and their impact on the future of work.
• Strong collaboration, time management, and adaptability in dynamic environments.

• Slack Certified Administrator, Slack Certified Consultant, or Salesforce Certified Administrator.
• 6+ years of presales experience in SaaS (sales engineering, solution consulting, etc.).
• Business-level English communication skills (written and verbal).
• Vertical industry expertise (e.g., Financial Services, Retail, Manufacturing, Healthcare).
• Familiarity with Salesforce ecosystem products.

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Mumbai, India

Key Responsibilities:

• Solution Discovery & Design: Understand client needs through targeted discovery sessions; craft tailored Salesforce solutions aligned with business objectives.
• Customer Engagement: Demonstrate Salesforce capabilities via live demos, prototypes, and presentations to various client personas.
• Strategic Roadmaps: Build and articulate clear customer journey strategies and IT roadmaps, highlighting Salesforce’s value proposition.
• Business & Technical Consulting: Lead cross-functional teams to develop comprehensive solutions and articulate benefits to stakeholders.
• Solution Selling: Support sales cycles with RFx responses, business cases, ROI analyses, and impactful demos.
• Client Collaboration: Partner with Business and IT teams, uncover challenges, and build out-of-the-box innovative solutions.
• Thought Leadership: Guide large enterprises on digital transformation, leveraging Salesforce for customer success.
• Territorial Engagement : Travel as required for client meetings and workshops.
  

Required Skills & Experience

• Degree or equivalent; 12+ years in IT, consulting, or technologysales/implementation.
• Proven experience in pre-sales or solution delivery within Financial Services (Banking, Insurance, Fintechs, NBFCs, Wealth/Asset Management).
• Strong ability to develop and present customer journey maps, use case demos, and solutions aligned with industry needs.
• In-depth understanding of the financial industry's key metrics, customer engagement processes, and ROI justification.
• Expertise in cloud computing, CRM, marketing automation, and related technologies.
• Exceptional verbal, written, presentation, and interpersonal skills.
• Experience working with large enterprise clients and engaging at the C-level.

Preferred Qualifications

• Salesforce Certifications (e.g., SalesCloud, ServiceCloud, Financial Services Cloud)
• Prior experience as a Salesforce Solution or Sales Engineer in a CRM or similar tech environment.

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• Location: Mumbai, IndiaRole Overview

  Key Responsibilities:

  • Solution Discovery & Design: Understand client needs through targeted discovery sessions; craft tailored Salesforce solutions aligned with business objectives.
  • Customer Engagement: Demonstrate Salesforce capabilities via live demos, prototypes, and presentations to various client personas.
  • Strategic Roadmaps: Build and articulate clear customer journey strategies and IT roadmaps, highlighting Salesforce’s value proposition.
  • Business & Technical Consulting: Lead cross-functional teams to develop comprehensive solutions and articulate benefits to stakeholders.
  • Solution Selling: Support sales cycles with RFx responses, business cases, ROI analyses, and impactful demos.
  • Client Collaboration: Partner with Business and IT teams, uncover challenges, and build out-of-the-box innovative solutions.
  • Thought Leadership: Guide large enterprises on digital transformation, leveraging Salesforce for customer success.
  • Territorial Engagement : Travel as required for client meetings and workshops.
    

  Required Skills & Experience

  • Degree or equivalent; 15+ years in IT, consulting, or technologysales/implementation.
  • Proven experience in pre-sales or solution delivery within Financial Services (Banking, Insurance, Fintechs, NBFCs, Wealth/Asset Management).
  • Strong ability to develop and present customer journey maps, use case demos, and solutions aligned with industry needs.
  • In-depth understanding of the financial industry's key metrics, customer engagement processes, and ROI justification.
  • Expertise in cloud computing, CRM, marketing automation, and related technologies.
  • Exceptional verbal, written, presentation, and interpersonal skills.
  • Experience working with large enterprise clients and engaging at the C-level.

  
  Preferred Qualifications

  • Salesforce Certifications (e.g., SalesCloud, ServiceCloud, Financial Services Cloud)
  • Prior experience as a Salesforce Solution or Sales Engineer in a CRM or similar tech environment.

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Overview of the Role:

Responsibilities:

• Primary pre-sales technical authority for all aspects of AI usage within the Salesforce product portfolio - existing Einstein ML based capabilities and new (2023) generative AI
• Majority of time (60%+) will be customer/external facing
• Evangelisation of Salesforce AI capabilities
• Assessing customer requirements and use cases and aligning to these capabilities
• Solution proposals, working with Architects and wider Solution Engineer (SE) teams
• Building referencemodels/ideas/approachesfor inclusion of GPT based products within wider Salesforce solution architectures, especially involving Data Cloud
• Alignment with customer security and privacy teams on trust capabilities and values of our solution(s)
• Presenting at multiple customer events from single account sessions through to major strategic events (World Tour, Dreamforce)
• Representing Salesforce at other events (subject to PM approval)
• Sales and SE organisation education and enablement e.g. roadmap - all roles across all product areas
• Bridge/primary contact point to product management
• Provide thought leadership in how large enterprise organisation can drive customer success through digital transformation.
• Ability to uncover the challenges and issues a business is facing by running successful and targeted discovery sessions and workshops.
• Be an innovator who can build new solutions using out-of-the-box thinking.
• Demonstrate business value of our AI solutions to business using solution presentations, demonstrations and prototypes.
• Build roadmaps that clearly articulate how partners can implement and accept solutions to move from current to future state.
• Deliver functional and technical responses to RFPs/RFIs.
• Work as an excellent teammate by chipping in, learning and sharing new knowledge.
• Demonstrate a conceptual knowledge of how to integrate cloud applications to existing business applications and technology.
• Lead multiple customer engagements concurrently.
• Be self-motivated, flexible, and take initiative.|

RequiredQualifications:

• Experience will be evaluated based on the core proficiencies of the role.
• 4+ years working directly in the commercial technology space with AI products and solutions.
• Data knowledge - Data science, Data lakes and warehouses, ETL, ELT, data quality
• AI knowledge - application of algorithms and models to solve business problems (ML, LLMs, GPT)
• 10+ years working in a sales, pre-sales, consulting or related function in a commercial software company
• Strong focus and experience in pre-sales or implementation is required.
• Experience in demonstrating Customer engagement solution, understand and drive use cases, customer journeys, ability to draw ‘Day in life of’ across different LOBs.
• Business Analysis/ Business case/return on investment construction.
• Demonstrable experience in presenting and communicating complex concepts to large audiences
• A broad understanding of and ability to articulate the benefits of CRM, Sales, Service and Marketing cloud offerings
• Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques.
• Continuous learning demeanor with a demonstrated history of self enablement and advancement in both technology and behavioural areas.
• PreferredQualifications:
• expertise in an AI related subject (ML, deep learning, NLP etc.)
• Familiar with technologies such as OpenAI, Google Vertex, Amazon Sagemaker, Snowflake, Databricks etc

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MuleSoft is looking for aPrincipal Client SE to join our talented and collaborative Solutions Engineering team in India. As a technology leader, you will be instrumental to MuleSoft’s growth in India, working with customers in FINS and Enterprise segments

• You will partner closely with Account Executives and cross-functional teams throughout the sales cycle to qualify sales opportunities with regards to customer technical requirements, competition, decision-making process and funding. You will drive the account level strategy and augment the cross-functional teams who run the tactical aspects of the sales cycle (demo, PoC, RFX, Customer Success, etc).

• Act as a trusted advisor to our strategic customers.

• Help customers understand the business value of APIs, how to take advantage of the API Economy, and how APIs are a critical enabler of business agility.

• Evangelize MuleSoft approach and technology with senior C-level executives and drive digital transformation

• Conduct technical architecture workshops: API Strategy, Domain-Driven Design, Microservices.

• Articulate MuleSoft's product strategy, roadmap and vision during executive briefings.

• Assist marketing team with building a point of view and our product team with strategic direction as needed.

• Role reports into India SE leader.

Requirements for the role:

• 15+ yrs total experience as a customer-facing technologist.

• Pre-Sales enterprise software experience, skillset to establish trust with clients, and ability to influence key decision-makers in the sales cycle

• Hands-on experience with middleware, integration architecture patterns, web services technologies, enterprise messaging patterns, APIs, SOA, iPaas, BPM. Mulesoft certification is a plus.

• Strong architecture skills and Ability to lead architectural discussions.

• Excellent verbal communication, written communication, and presentation skills

• Strategic thought process. Ability to empathize, educate, and lead with provocative points of view

• High Business acumen to help contextualize technology investment with overall digital strategy

• Experience evangelizing to CIOs/CTOs/Enterprise Architects

• The breadth of technology domain expertise and familiarity with the latest technology trends

• When travel resumes, ability to travel to customer locations. (25%-30%)

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As a
We're looking for engineers who bring a DevOps mindset and deep database expertise to architect and operate resilient, secure, and performant database environments across public cloud platforms (AWS, GCP). You’ll collaborate across systems, storage, networking, and applications to deliver cloud-native reliability solutions at massive scale.The CRM Database Sustaining Engineering team is a fast-paced, dynamic, global team delivering and supporting databases & its cloud infrastructure to meet the substantial growth needs of the business. In this role, you will collaborate with other Application, Systems, Network, Database, Storage and other infrastructure Engineering teams in delivering innovative solutions in an agile, dynamic environment. You will be part of the Global Team and engage in 24*7 support responsibility within Europe. Being part of a global team, you will need to occasionally be flexible in your working hours to be in sync globally. You will also be investing yourself into Salesforce cloud database running on cutting edge cloud technology & responsible for its reliability.

• Bachelors in Computer Science or Engineering, or equivalent experience.

• A minimum of 8+ years of experience as a Database Engineer, or similar role is required.

• Expertise in Database and SQL performance tuning in one of the relational database.

• Knowledge and hands on experience with Postgres database is a plus

• Broad and deep knowledge of at least 2 relational databases, including Oracle, PostgreSQL & MySQL.

• Working knowledge of cloud platforms (such as AWS or GCP) is highly desirable and considered a strong asset.

• Experience with related cloud technologies: Docker, Spinnaker, Terraform, Helm, Jenkins, GIT, etc. Exposure to zookeeper fundamentals & Kubernetes is highly desirable.

• Working knowledge of SQL and at least one procedural language such as Python, Go, or Java, along with a basic understanding of C. A solid understanding of coding is highly preferred.

• Excellent problem-solving skills and Experienced with Production Incident Management / Root Cause analysis.

• Experience with mission critical distributed systems service, including supporting Database Production Infrastructure with 24x7x365 support responsibilities.

• Exposure to a fast pace environment with a large scale cloud infrastructure setup.

• Excellentspeaking-listening-writingskills, attention to detail, proactive self-starter.

• Hands-on DevOps experience including CI/CD pipelines and container orchestration (Kubernetes, EKS/GKE).

• Cloud-native DevOps experience (CI/CD, EKS/GKE, cloud deployments).

• Familiarity with distributed coordination systems like Apache Zookeeper.

• Deep understanding of distributed systems, availability design patterns, and database internals.

• Monitoring and alerting expertise using Grafana, Argus, or similar tools.

• Automation experience with tools like Spinnaker, Helm, and Infrastructure as Code frameworks.

• Ability to drive technical projects from idea to execution with minimal supervision.

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• Strategic Partner: Collaborate closely with Sales teams to navigate territories, fostering productive relationships with prospects and existing customers.
• Insightful Discovery: Lead outcome-driven conversations to deeply understand and define customer business requirements during discovery calls.
• Visionary Solutions: Co-create future visions for customers on the Salesforce platform, aligning short and long-term goals to drive digital transformation.
• Dynamic Demonstrations: Bring visions to life through compelling product demonstrations, showcasing the versatility and potential of our platform.
• Continuous Growth: Engage in ongoing training and certification programs to expand and maintain expertise, staying ahead of industry trends.
• Feedback Champion: Act as a liaison between product and enablement teams, offering valuable field insights to drive solution evolution and enhancement.
• Trusted Advisor: Share expert perspectives on the business value provided by our solutions, building confidence and trust with potential customers.
• If you're passionate about driving meaningful change, facilitating impactful conversations, and delivering innovative solutions that drive business outcomes, we invite you to join us in shaping the future of Salesforce-powered

• Relevant Industry experience with Communications and Media Industries, exposure to Salesforce Communications Cloud and/or Media Cloud will be a plus but not mandatory
• 15yrs+ of relevant experience in the IT Industry, either pre-sales or implementation of customer engagement solutions, supporting the sales cycle in selling CRM or high value business solutions.
• Strong focus and experience in pre-sales or implementation is required.
• Experience in demonstrating Customer engagement solution, understand and drive use cases, customer journeys, ability to draw ‘Day in life of’ across different LOBs.
• Business Analysis/ Business case/return on investment construction.
• Experience in sophisticated solution selling to Enterprise customers
• A broad understanding of and ability to articulate the benefits of Cloud Computing, SFA, Service & Support, Marketing and Mobile solutions.
• Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques.
• Outstanding presentation and demonstration skills.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

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