Senior Solution Engineer - Retail & Consumer Goods jobs at Salesforce in India, Gurugram

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• Partner with Account Executives and cross-functional teams to drive end-to-end solution engagements.
• Lead discovery sessions with customer executives and stakeholders to understand business needs and priorities.
• Design and deliver presentations, demos, and solution concepts that align Salesforce + Slack capabilities with customer outcomes.
• Clearly articulate Slack’s differentiation and security advantages, ensuring customer confidence.
• Lead pilots and Proof of Concepts (PoCs), providing technical guidance and ensuring successful outcomes.
• Act as an industry thought leader, shaping solution narratives with deep customer and market insights.
• Represent Salesforce and Slack at events, webinars, and executive briefings, showcasing innovation and value.
• Support pipeline generation through solution workshops, proposals, and RFP responses.
• Collaborate with product, engineering, and partner teams to influence roadmap and deliver customer impact.
• Mentor junior SEs and contribute to the Specialist SE community, fostering an inclusive, learning-first culture.

• 5+ years in solutions engineering, enterprise software consulting, or digital transformation roles (SaaS/cloud preferred).
• Strong presentation, communication, and storytelling skills; ability to simplify complexity for diverse audiences.
• Proven track record navigating multi-stakeholder enterprise buying cycles (CxO, IT, and line-of-business leaders).
• Customer-first mindset with strong problem-solving and solution design capabilities.
• Interest in AI, data, and automation and their impact on the future of work.
• Strong collaboration, time management, and adaptability in dynamic environments.

• Slack Certified Administrator, Slack Certified Consultant, or Salesforce Certified Administrator.
• 6+ years of presales experience in SaaS (sales engineering, solution consulting, etc.).
• Business-level English communication skills (written and verbal).
• Vertical industry expertise (e.g., Financial Services, Retail, Manufacturing, Healthcare).
• Familiarity with Salesforce ecosystem products.

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MuleSoft is looking for aPrincipal Client SE to join our talented and collaborative Solutions Engineering team in India. As a technology leader, you will be instrumental to MuleSoft’s growth in India, working with customers in FINS and Enterprise segments

• You will partner closely with Account Executives and cross-functional teams throughout the sales cycle to qualify sales opportunities with regards to customer technical requirements, competition, decision-making process and funding. You will drive the account level strategy and augment the cross-functional teams who run the tactical aspects of the sales cycle (demo, PoC, RFX, Customer Success, etc).

• Act as a trusted advisor to our strategic customers.

• Help customers understand the business value of APIs, how to take advantage of the API Economy, and how APIs are a critical enabler of business agility.

• Evangelize MuleSoft approach and technology with senior C-level executives and drive digital transformation

• Conduct technical architecture workshops: API Strategy, Domain-Driven Design, Microservices.

• Articulate MuleSoft's product strategy, roadmap and vision during executive briefings.

• Assist marketing team with building a point of view and our product team with strategic direction as needed.

• Role reports into India SE leader.

Requirements for the role:

• 15+ yrs total experience as a customer-facing technologist.

• Pre-Sales enterprise software experience, skillset to establish trust with clients, and ability to influence key decision-makers in the sales cycle

• Hands-on experience with middleware, integration architecture patterns, web services technologies, enterprise messaging patterns, APIs, SOA, iPaas, BPM. Mulesoft certification is a plus.

• Strong architecture skills and Ability to lead architectural discussions.

• Excellent verbal communication, written communication, and presentation skills

• Strategic thought process. Ability to empathize, educate, and lead with provocative points of view

• High Business acumen to help contextualize technology investment with overall digital strategy

• Experience evangelizing to CIOs/CTOs/Enterprise Architects

• The breadth of technology domain expertise and familiarity with the latest technology trends

• When travel resumes, ability to travel to customer locations. (25%-30%)

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

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Job Details

• Strategic Partner: Collaborate closely with Sales teams to navigate territories, fostering productive relationships with prospects and existing customers.
• Insightful Discovery: Lead outcome-driven conversations to deeply understand and define customer business requirements during discovery calls.
• Visionary Solutions: Co-create future visions for customers on the Salesforce platform, aligning short and long-term goals to drive digital transformation.
• Dynamic Demonstrations: Bring visions to life through compelling product demonstrations, showcasing the versatility and potential of our platform.
• Continuous Growth: Engage in ongoing training and certification programs to expand and maintain expertise, staying ahead of industry trends.
• Feedback Champion: Act as a liaison between product and enablement teams, offering valuable field insights to drive solution evolution and enhancement.
• Trusted Advisor: Share expert perspectives on the business value provided by our solutions, building confidence and trust with potential customers.
• If you're passionate about driving meaningful change, facilitating impactful conversations, and delivering innovative solutions that drive business outcomes, we invite you to join us in shaping the future of Salesforce-powered

• Relevant Industry experience with Communications and Media Industries, exposure to Salesforce Communications Cloud and/or Media Cloud will be a plus but not mandatory
• 15yrs+ of relevant experience in the IT Industry, either pre-sales or implementation of customer engagement solutions, supporting the sales cycle in selling CRM or high value business solutions.
• Strong focus and experience in pre-sales or implementation is required.
• Experience in demonstrating Customer engagement solution, understand and drive use cases, customer journeys, ability to draw ‘Day in life of’ across different LOBs.
• Business Analysis/ Business case/return on investment construction.
• Experience in sophisticated solution selling to Enterprise customers
• A broad understanding of and ability to articulate the benefits of Cloud Computing, SFA, Service & Support, Marketing and Mobile solutions.
• Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques.
• Outstanding presentation and demonstration skills.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

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If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

does not accept unsolicited headhunter and agency resumes.

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Job Details

Typical Day of a Solution Engineer:

• Strategic Partner: Collaborate closely with Sales teams to navigate territories, fostering productive relationships with prospects and existing customers.

• Insightful Discovery: Lead outcome-driven conversations to deeply understand and define customer business requirements during discovery calls.

• Visionary Solutions: Co-create future visions for customers on the Salesforce platform, aligning short and long-term goals to drive digital transformation.

• Dynamic Demonstrations: Bring visions to life through compelling product demonstrations, showcasing the versatility and potential of our platform.

• Continuous Growth: Engage in ongoing training and certification programs to expand and maintain expertise, staying ahead of industry trends.

• Feedback Champion: Act as a liaison between product and enablement teams, offering valuable field insights to drive solution evolution and enhancement.

• Trusted Advisor: Share expert perspectives on the business value provided by our solutions, building confidence and trust with potential customers.

Specific Responsibilities:

• Provide thought leadership in how large enterprise organisation can drive customer success through digital transformation.

• Ability to uncover the challenges and issues a business is facing by running successful and targeted discovery sessions and workshops.

• Be an innovator who can build new solutions using out-of-the-box thinking.

• Engage with business users to build solution presentations, demonstrations and prototypes.

• Build roadmaps that clearly articulate how partners can implement and accept solutions to move from current to future state.

• The ability to authoritatively present and articulate the business value to managers and executives of all levels.

• Deliver functional and technical responses to RFPs/RFIs.

• Work as an excellent teammate by chipping in, learning and sharing new knowledge.

• Demonstrate a conceptual knowledge of how to integrate cloud applications to existing business applications and technology.

• Lead multiple customer engagements concurrently.

• Be self-motivated, flexible, and take initiative.
  

Required Skills:

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core proficiencies or the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

• A minimum of 5+ yrs of relevant experience in the IT Industry, either pre-sales or implementation of customer engagement solutions, supporting the sales cycle in selling CRM or high value business solutions.

• Relevant Industry Experience into Retail & Consumer Good

• Strong focus and experience in pre-sales or implementation is required.

• Experience in demonstrating Customer engagement solution, understand and drive use cases, customer journeys, ability to draw ‘Day in life of’ across different LOBs.

• Business Analysis/ Business case/return on investment construction.

• Experience in sophisticated solution selling to Enterprise customers

• A broad understanding of and ability to articulate the benefits of Cloud Computing, SFA, Service & Support, Marketing and Mobile solutions.

• Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques.

• Outstanding presentation and demonstration skills.

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

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Key Responsibilities:

Required Skills:

• Relevant experience and exposure to Salesforce will be a plus but not mandatory
• 7+yrs of relevant experience in the IT Industry, either pre-sales or implementation of customer engagement solutions, supporting the sales cycle in selling CRM or high value business solutions.
• Strong focus and experience in pre-sales or implementation is required.
• Experience in demonstrating Customer engagement solution, understand and drive use cases, customer journeys, ability to draw ‘Day in life of’ across different LOBs.
• Business Analysis/ Business case/return on investment construction.
• Experience in sophisticated solution selling to customers
• A broad understanding of and ability to articulate the benefits of Cloud Computing, SFA, Service & Support, Marketing and Mobile solutions.
• Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques.
• Outstanding presentation and demonstration skills.

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

does not accept unsolicited headhunter and agency resumes.

Job Category

Job Details

Are you someone who …

- Articulate and present at an executive level

Responsibilities:

- Has solid understanding on

- Solve technical problems that might arise during the implementation

- Build proof of concepts to articulate how a problem area could be addressed

- Highlight risks and create mitigation strategies that might derail the program

Required Skills/Experience:

- 8 - 10 years experience implementing solutions on the Salesforce platform

- Extraordinary client facing skills with the ability to solve the clients’ needs and manage the program

- Detail-oriented individuals with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.

- Have thorough understanding of development methodologies like Agile, Waterfall

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Posting Statement