Senior Account Solution Engineer - Crm jobs at Salesforce in India, Gurugram

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• Partner with Account Executives and cross-functional teams to drive end-to-end solution engagements.
• Lead discovery sessions with customer executives and stakeholders to understand business needs and priorities.
• Design and deliver presentations, demos, and solution concepts that align Salesforce + Slack capabilities with customer outcomes.
• Clearly articulate Slack’s differentiation and security advantages, ensuring customer confidence.
• Lead pilots and Proof of Concepts (PoCs), providing technical guidance and ensuring successful outcomes.
• Act as an industry thought leader, shaping solution narratives with deep customer and market insights.
• Represent Salesforce and Slack at events, webinars, and executive briefings, showcasing innovation and value.
• Support pipeline generation through solution workshops, proposals, and RFP responses.
• Collaborate with product, engineering, and partner teams to influence roadmap and deliver customer impact.
• Mentor junior SEs and contribute to the Specialist SE community, fostering an inclusive, learning-first culture.

• 5+ years in solutions engineering, enterprise software consulting, or digital transformation roles (SaaS/cloud preferred).
• Strong presentation, communication, and storytelling skills; ability to simplify complexity for diverse audiences.
• Proven track record navigating multi-stakeholder enterprise buying cycles (CxO, IT, and line-of-business leaders).
• Customer-first mindset with strong problem-solving and solution design capabilities.
• Interest in AI, data, and automation and their impact on the future of work.
• Strong collaboration, time management, and adaptability in dynamic environments.

• Slack Certified Administrator, Slack Certified Consultant, or Salesforce Certified Administrator.
• 6+ years of presales experience in SaaS (sales engineering, solution consulting, etc.).
• Business-level English communication skills (written and verbal).
• Vertical industry expertise (e.g., Financial Services, Retail, Manufacturing, Healthcare).
• Familiarity with Salesforce ecosystem products.

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MuleSoft is looking for aPrincipal Client SE to join our talented and collaborative Solutions Engineering team in India. As a technology leader, you will be instrumental to MuleSoft’s growth in India, working with customers in FINS and Enterprise segments

• You will partner closely with Account Executives and cross-functional teams throughout the sales cycle to qualify sales opportunities with regards to customer technical requirements, competition, decision-making process and funding. You will drive the account level strategy and augment the cross-functional teams who run the tactical aspects of the sales cycle (demo, PoC, RFX, Customer Success, etc).

• Act as a trusted advisor to our strategic customers.

• Help customers understand the business value of APIs, how to take advantage of the API Economy, and how APIs are a critical enabler of business agility.

• Evangelize MuleSoft approach and technology with senior C-level executives and drive digital transformation

• Conduct technical architecture workshops: API Strategy, Domain-Driven Design, Microservices.

• Articulate MuleSoft's product strategy, roadmap and vision during executive briefings.

• Assist marketing team with building a point of view and our product team with strategic direction as needed.

• Role reports into India SE leader.

Requirements for the role:

• 15+ yrs total experience as a customer-facing technologist.

• Pre-Sales enterprise software experience, skillset to establish trust with clients, and ability to influence key decision-makers in the sales cycle

• Hands-on experience with middleware, integration architecture patterns, web services technologies, enterprise messaging patterns, APIs, SOA, iPaas, BPM. Mulesoft certification is a plus.

• Strong architecture skills and Ability to lead architectural discussions.

• Excellent verbal communication, written communication, and presentation skills

• Strategic thought process. Ability to empathize, educate, and lead with provocative points of view

• High Business acumen to help contextualize technology investment with overall digital strategy

• Experience evangelizing to CIOs/CTOs/Enterprise Architects

• The breadth of technology domain expertise and familiarity with the latest technology trends

• When travel resumes, ability to travel to customer locations. (25%-30%)

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• • As a Cloud Account Executive within the Slack team, your focus will be on the Workplace productivity and Communications needs of enterprises. You will formulate and execute a Slack sales strategy within your specific market segment, drive revenue growth by driving demand in the current customer base, and develop new customers. You will use your skills to develop opportunities, through both warm leads and whitespace prospecting.You will work in partnership with the existing Account owners and will carry quota for the Slack product sales. As a trusted adviser and coach, you are the person with the expertise in Business and Technology understanding that can match customer needs to the capabilities of the Salesforce. You will articulate the business value of the Slack solution through executive-level time-to-value, ROI and business value conversations..Your Impact:

    • You will work closely with current customers and prospective customers as a trusted advisor to deeply understand their unique company challenges and goals.
    • You will collaborate with customers on the Service cloud to evangelize Slack solutions that will help them reach their business goals and blaze new trails within their organizations.
    • You will contribute to our business growth in a fast paced, collaborative and fun atmosphere, as a valued member of our Ohana.

    
    Responsibilities:

    • Develop key customer stakeholder relationships and drive customer satisfaction at assigned accounts
    • Develop and drive the overall long-term strategy for the account, aligned to customer business objectives
    • Coordinate internal resources to meet customer business needs
    • Perform account planning at assigned accounts, coordinating with Prime and Cloud sales resources to ensure strategic alignment
    • Share Salesforce value proposition for existing and/or new customers
    • Drive growth within an existing assigned account

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Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

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Posting Statement

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• Strategic Partner: Collaborate closely with Sales teams to navigate territories, fostering productive relationships with prospects and existing customers.
• Insightful Discovery: Lead outcome-driven conversations to deeply understand and define customer business requirements during discovery calls.
• Visionary Solutions: Co-create future visions for customers on the Salesforce platform, aligning short and long-term goals to drive digital transformation.
• Dynamic Demonstrations: Bring visions to life through compelling product demonstrations, showcasing the versatility and potential of our platform.
• Continuous Growth: Engage in ongoing training and certification programs to expand and maintain expertise, staying ahead of industry trends.
• Feedback Champion: Act as a liaison between product and enablement teams, offering valuable field insights to drive solution evolution and enhancement.
• Trusted Advisor: Share expert perspectives on the business value provided by our solutions, building confidence and trust with potential customers.
• If you're passionate about driving meaningful change, facilitating impactful conversations, and delivering innovative solutions that drive business outcomes, we invite you to join us in shaping the future of Salesforce-powered

• Relevant Industry experience with Communications and Media Industries, exposure to Salesforce Communications Cloud and/or Media Cloud will be a plus but not mandatory
• 15yrs+ of relevant experience in the IT Industry, either pre-sales or implementation of customer engagement solutions, supporting the sales cycle in selling CRM or high value business solutions.
• Strong focus and experience in pre-sales or implementation is required.
• Experience in demonstrating Customer engagement solution, understand and drive use cases, customer journeys, ability to draw ‘Day in life of’ across different LOBs.
• Business Analysis/ Business case/return on investment construction.
• Experience in sophisticated solution selling to Enterprise customers
• A broad understanding of and ability to articulate the benefits of Cloud Computing, SFA, Service & Support, Marketing and Mobile solutions.
• Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques.
• Outstanding presentation and demonstration skills.

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Job Description

You will be responsible for driving strategic, enterprise-wide sales initiatives into a territory consisting of calling on the largest companies in India. Your accounts will be a blend of clients with additional revenue opportunities and prospects. You should be able to forecast sales activity and revenue achievement while creating satisfied and reference-able customers. Very driven comp plan with tremendous upside earnings potential.

Responsibilities:

• To exceed monthly/quarterly sales targets by selling Salesforce solutions into enterprise accounts and within an assigned geographical or vertical market. You will handle the entire sales process to ensure delivery against key performance metrics, with a strong emphasis on new business sales, while expanding existing accounts.
• Territory identification and research, to formalize a go-to-market territory strategy and create a qualified target account list within 30 days.
• Pipeline development through a combination of cold calling, email campaigns, and market sectorknowledge/resourcefulness.
• Create and maintain a sales pipeline to ensure over-achievement within the designated market sector(s).
• Engage with prospect organizations to position Salesforce solutions through strategic value-based selling, business-case definition, value analysis, references, and analyst data.
• Lead the end-to-end sales process through the engagement of appropriate resources such as Sales Engineers, Professional Services, Executives, Partners, etc.
• Generate short-term results whilst maintaining a long-term perspective to increase overall revenue generation.
• Daily update of the Salesforce system with accurate customer and pipeline data.
• Accurate monthly forecasting and revenue delivery.

Required Skills:

• Successfully sold into large Manufacturing companies.
• 10+ years of enterprise solution sales experience selling CRM, ERP, or similar.
• A proven track record of driving and closing enterprise deals.
• Consistent overachievement of quota and revenue goals.
• Degree or equivalent relevant experience required. Experience will be evaluated based on the skills you'll use every day for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Desired Skills:

• Strategic account planning and execution skills.
• Experience selling to C-Level and across both IT and business units to customers - Enterprise Customers in the North of India.
• Strong technical competence.
• Passion and commitment to customer success.
• Ability to sell both an application and deployment of a platform.
• Strong time management skills.
• Demonstrated consultative sales solution skills, including the ability to articulate a clear, concise return on investment value statement.
• Ability to maintain a high level of productivity, handle multiple contending priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment.

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Requirements:

- Ability to create customer value and volume deals.
- Experience managing and closing complex sales-cycles.
- Degree or equivalent relevant experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

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Posting Statement

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• 
  We are seeking proven sales performers to help us grow our customer base for our Growth Business segment in India. This is a role for someone who is a hunter and eager for new business success. Responsibilities include generating new business in new accounts and also expanding the footprint inside existing customers, as well as playing a key role as you drive strategic CRM initiatives for companies across the India market. This is a role for someone who can see the value of Cloud Computing and who can be a combination salesperson and evangelist to get the Salesforce penetration into the sector growing even more. On top of your own business development, we provide a range of support functions to help create and drive opportunities from internal sales support to highly skilled pre-sales so it is not just you against the world.
  Responsibilities:
  - Developing and maintaining relationships within our Mid Market-Commercial Business segment focusing on customers in India
  - Leading complex sales-cycles and presenting to C-level executives the value of our enterprise suite of applications.
  - Forecast sales activity and revenue achievement in Salesforce, while creating satisfied and reference-able customers.
  - Demonstrating our product via the Web and in person.
  Requirements:
  - 7+ years of experience carrying quota and closing deals in software (business applications preferred) or technology sales. Job grade and salary will be commensurate with experience.
  - Successful track-record managing deals with customers in India.
  - Consistently over-achieved quota in past positions.
  - Ability to create customer value and volume deals.
  - Experience managing and closing complex sales-cycles.
  - Degree or equivalent relevant experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
  Desired Skills:
  - Strong and demonstrated written and verbal communications skills.
  - Previous Sales Methodology training preferred.
  - CRM experience preferred.
  - Ability to work at a fast pace, team environment.
  - Strong customer references.
  - Strong computer skills, including CRM, Microsoft Word, PowerPoint and Excel.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement