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Responsibilities
Use our Customer Success Methodology to understand their goals, assess their capabilities, and provide recommendations to help them accelerate the achievement of their business and technology objectives
Develop an understanding and knowledge of customers’ Salesforce implementation and evangelise the capabilities of Salesforce across all of our Clouds
Guide a customer on organisational strategy, governance and organisational change standard processes based on customer needs
Can demonstrate hands-on Salesforce product knowledge by applying platform features and functions to customer business priorities and roadmap
Proactively identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan
Produce and implement a comprehensive adoption path showing the current state, target future state with a timeline, and an underlying enablement Plan.
Deliver business value and innovation to a customer’s business by understanding our customers’ key business challenges and potential for growth
Build and cultivate executive-level relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers to solidify our partnership and dedication to the customer business and IT sponsors & collaborator
Working with the account team and Salesforce Execs, optimally network within accounts from the executive level down, to help customers work towards their goals
When appropriate, recommend additional Salesforce services and advisory experts needed to drive success
Proactively communicates technical product changes, degradations, outages, end of life and other relevant updates
Preferred Skills:
Solid understanding of Salesforce product and platform features, capabilities, and best use.
Ability to articulate the importance and value of Governance to Business and IT executives
A good understanding of enterprise architecture principles is strongly preferred
Ability to quickly grasp and distinctly explain technological and business concepts
Serve as a trusted advisor, with a deep curiosity to understand your customers, their motivations and needs, and how to approach ensuring their success
Degree or equivalent experience or equivalent proven experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
The ideal candidate should have an understanding of a retail company's e-commerce strategy, including omnichannel integration and online sales support, as well as insight into what customer lifetime value, digital engagement, and conversion optimisation.
Required Skills:
Experienced professional with 7-10 years of relevant industry expertise
In-depth knowledge in one or more lines of business (LoBs) - a specific cloud or industry
Strong consulting skills and confirmed results working as a Trusted Advisor to drive business value for customers
Ability to drive effective and influencing conversations at the C-level; facilitate difficult discussions and be adept at handling objections
Benefits & Perks
Check out our benefits site which explains our various benefits, including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and
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new technology modelin cloud computing, aGlobal responsibility for a multinational group headquartered in FranceMajor global roll-out of Digital Transformation project: liaise between the Salesforce services team and senior management when requiredSeek, identify and initiate new go to market propositions through application of industry knowledgeSuccessfully interacts at the C-levelConveys leadership, authority and confidence with every interaction, no matter what form the message; presentation, orally and in writingAccurately forecasts and achieves revenue goalsProven track record of selling together with an international team, transformative enterprise software or technology solutions to C-level executives into Global Accounts from the target industries. Quota carrying software or technology sales experience, account management and virtual team leadership experience. You will have a point of view of industry trends and will be able to build a narrative of digital transformation within the Retail CPG space.
English fluency
Big deal experience with complex sales cycles in complex environmment : strategic multi-country transformation project
Strong ability to build C levels Relationships: CIO, CTO, CSO, CDO, CCO, CDO, CMO, CEO
Strategic Thinker: ability to craft and communicate a vision
Executive Presence , exposed to C suite
Result oriented
Problem solverPlanning and Closing Skills
Strong Communication Skills
Executive presence
Benefits
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Posting Statement
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new technology modelin cloud computing, aGlobal responsibility for a multinational group headquartered in FranceMajor global roll-out of Digital Transformation project: liaise between the Salesforce services team and senior management when requiredSeek, identify and initiate new go to market propositions through application of industry knowledgeSuccessfully interacts at the C-levelConveys leadership, authority and confidence with every interaction, no matter what form the message; presentation, orally and in writingAccurately forecasts and achieves revenue goalsProven track record of selling together with an international team, transformative enterprise software or technology solutions to C-level executives into Global Accounts from the target industries. Quota carrying software or technology sales experience, account management and virtual team leadership experience. You will have a point of view of industry trends and will be able to build a narrative of digital transformation within the Retail CPG space.
English fluency
Big deal experience with complex sales cycles in complex environmment : strategic multi-country transformation project
Strong ability to build C levels Relationships: CIO, CTO, CSO, CDO, CCO, CDO, CMO, CEO
Strategic Thinker: ability to craft and communicate a vision
Executive Presence , exposed to C suite
Result oriented
Problem solverPlanning and Closing Skills
Strong Communication Skills
Executive presence
Benefits
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Posting Statement
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Account Growth
Drive consumption growth through successful implementation of initial commerce use cases
Understand Customer's business and objectives by conducting research, prepares thoughtful questions and insights in advance of customer meetings
Practice active listening and uncovering Customer's buying motivators, decision criteria, investment propensity and who's who in the Customers Buyers Circle
Apply business acumen in Business Planning by considering economic, industry and company factors with a Customer-centric lens
Track and drive key consumption metrics including GMV, order volume, and platform utilization
Develop data-driven expansion strategies based on consumption patterns
Create and execute account plans to achieve targeted consumption goals
Guide customers' commerce roadmap to maximize platform value
Identify and execute expansion opportunities across commerce product portfolio (B2B, B2C, D2C and others)
Technical Expertise
Understand customers' e-commerce architecture and business requirements
Create technical POCs for commerce expansion opportunities
Guide customers on commerce platform best practices and optimization
Expertise in commerce implementation patterns and architectures
Customer Success
Create strategies to accelerate Commerce Cloud adoption
Engage with C-level to operational teams on commerce initiatives
Collaborate with internal sales teams, implementation partners, solutions engineers, and customer success
Build business cases demonstrating ROI of increased platform adoption
Create consumption acceleration playbooks based on customer success patterns
Drive adoption of new commerce capabilities aligned to business outcomes
Minimum Requirements
7+ years experience of applicable sales/customer success experience with technical expertise
Experience driving consumption/adoption in enterprise accounts and portfolio management
Strong experience in enterprise e-commerce solutions will be added advantage
Technical knowledge of digital commerce architectures will be added advantage
Ability to engage technical and business stakeholders
Fluent French and English speaker
Preferred Requirements
Understanding of order management and marketplace solutions
Understanding of retail/commerce business metrics and KPIs
Familiarity with Salesforce ecosystem
Salesforce Commerce cloud certification
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Key Responsibilities:
As a Solution Engineering Manager part of the SRS team (Slack, Revenue, Service), you will work closely with the Sales Teams to drive growth, and take a strategic view to get us to the next stage of our journey.
Lead and develop a high-performing Solution Engineering team in a rapidly evolving AI-driven market.
Drive transformational change and innovation in solution selling.
Build C-level relationships to strengthen partnerships and drive revenue.
Develop and execute strategic growth plans in collaboration with Sales teams.
Hire, mentor, and retain top talent while ensuring career growth and succession planning.
Champion Salesforce values and provide exemplary leadership.
Experience/Skills Required:
Expertise in business processes and enterprise applications.
Strong understanding of Cloud Computing and its business benefits.
Knowledge of product use cases, data architectures, and integration patterns.
Exceptional storytelling and communication skills to engage diverse audiences, including C-level executives.
Passion for technology, innovation, and forward-thinking strategies.
Technical expertise in Customer Service, Field Services, ITSM, CPQ & Billing, and collaboration tools.
Knowledge of Salesforce SRS solutions (Service Cloud, Salesforce Field Service, Revenue Cloud, Slack) is an advantage
Ability to articulate complex technological and business concepts.
Ability to prioritize under pressure, adapt, and lead change in large organizations.
Proven experience assessing and growing teams while mentoring and inspiring talent.
Fluency in English and French.
Passed experience in pre-sales or technical sales roles
Passed experience in direct leadership (manager, team lead, etc.)
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Employee SuccessJob Details
Drive strategic initiatives, support social dialogue, and ensure seamless operations. We're looking for a highly organized, adaptable professional with a solid understanding of French labor relations and HR. This is a fantastic opportunity to grow your career in labor relations.
Key Responsibilities:
Labor Relations & Social Dialogue
Partner closely with the Director of Labor Relations France on strategy and priorities
Collaborate with internal stakeholders to identify social risks and ensure successful outcomes
Facilitate communication and relationship with employee representative organizations (Works Council, Trade Unions, Labor Inspector, Health & Safety Committee)
Stay updated on labor relations trends, legal decisions, and statutory changes
Project Management & Coordination:
Manage and coordinate global and local projects, mandatory reports, and ad-hoc requests
Maintain project tracking systems and documentation accuracy
Collaborate with EMEA Labor Relations Coordinator to ensure alignment with EMEA countries
Manage communication flows, assign actions, and keep stakeholders accountable
Schedule and coordinate meeting logistics
Qualifications:
5+ years of project coordination and management experience, preferably with HR-focused initiatives
Understanding of HR and Labor Relations
Excellent communication skills in French and English
Strong collaboration skills with senior stakeholders
Proactive and resourceful problem-solver
Exceptional organizational skills and time management
Adaptable to changing work requirements and volumes
Comfortable in fast-paced, dynamic environments
Highly proficient in Slack, Google Sheets, and other relevant software
Consulting experience will be considered as a plus
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Posting Statement
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Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and
If you require assistance due to a disability applying for open positions please submit a request via this.
Posting Statement
These jobs might be a good fit