Director Customer Success Management jobs at Salesforce in Denmark, Copenhagen

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You will be responsible for leveraging the untapped opportunities across the Service Cloud space with the leading Customer Service and Field Service offering in your bag. You will work in partnership with the account owners, the Core Account Executive team.

You will work closely with current- and prospective customers as a trusted advisor to deeply understand their unique company challenges and goals.

You will identify opportunities across the broader Service Cloud offerings to help them reach their business goals and blaze new trails within their organizations. You will contribute to our business growth in a fast-paced, collaborative and fun atmosphere, as a valued member of our Ohana.

Your Responsibilities

• Develop and implement successful campaigns across the install base, prospects and whitespace

• Personally build new leads from prospecting efforts and assist others to qualify leads & sales opportunities thoroughly

• Leverage business from new & established relationships

• Strategize, negotiate & close business

• Understand the commercial aspects of the Service Cloud solution

• Exceed an annual sales quota by running a full sales cycle to address client problems and transform their business as related to their contact center needs

• Enable and educate internal teams to ensure they can successfully seek Service Cloud opportunities

• Be customer-facing as required

Key characteristics we look for in you

• Several relevant years of experience as a value-seller, in the Customer Service and/or Field Service SW industry is a must!

• Ability to multi-task

• Committed to continuous learning.

• Curious - always asking why and challenging

• Ability to collaborate with multiple internal plus external stakeholders to drive the best outcome for the customer and Salesforce

• Enjoy developing a strategy and bringing everyone along on the journey. Ability to execute on that strategy

• Strong sales discipline

• Resilient, fearless and works well in a team

• Fabulous negotiation and collaboration skills

• Sees a path forward no matter the challenges

• Enjoy running a high-energy sector.

• Travel may will be required across Denmark but virtual meetings are a big part of covering theterritories

• Strong organizational and time management skills

• Public speaking / on-stage presentation skills; storytelling

• Enjoy working with customers and taking them on the Salesforce Customer Journey

• Fluent Danish + English and the right to work in Denmark is mandatory; you are expected to come to the office on average 3/4 days a week

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

does not accept unsolicited headhunter and agency resumes.

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Job Details

Key Responsibilities:

• Leadership & People Management: Lead, inspire, and manage a diverse team of Customer Success Managers, fostering a high-performance culture and promoting accountability, collaboration, and continuous improvement.

• Team Development & Coaching: Provide regular coaching, feedback, and professional development opportunities to help CSMs grow their careers. Implement strategies for talent development, including setting clear expectations and delivering performance reviews.

• Customer Success Strategy: Develop and execute strategies that ensure our customers derive maximum value from Salesforce solutions. Align team goals with organizational objectives, and track key performance indicators (KPIs) to measure success.

• Cross-Functional Collaboration: Work closely with Sales, Marketing, Product, and Support teams to ensure alignment across the customer lifecycle and address any challenges or opportunities.

• Customer Advocacy: Be the voice of the customer within the organization by driving insights, advocating for customer needs, and ensuring their feedback is effectively communicated to relevant stakeholders.

• Operational Excellence: Optimize processes and workflows to ensure the team is efficient, proactive, and scalable. Leverage data and analytics to continuously improve customer success outcomes and identify areas for operational improvement.

• Change Management: Lead your team through any changes in products, processes, or organizational shifts while maintaining morale, productivity, and focus on customer outcomes.

• Reporting & Metrics: Monitor and report on the team's progress, customer health scores, retention rates, and other key metrics. Ensure alignment with organizational and financial targets.
  

Skills & Qualifications:

• 5+ years of experience in customer success, account management, or a related field, with at least 2 years in a people management role.

• Strong leadership and coaching skills, with experience managing teams in fast-paced and dynamic environments.

• Proven track record of driving customer success outcomes, including product adoption, renewals, and customer satisfaction.

• Exceptional communication and interpersonal skills, with the ability to influence and collaborate across various teams and senior leadership.

• Strong problem-solving skills, with a customer-first mindset and the ability to prioritize and execute in a high-pressure environment.

• Experience with CRM software (preferably Salesforce) and data analytics tools to track and manage performance.

• Ability to foster a culture of trust, accountability, and growth within a team.

• Strong understanding of SaaS business models, customer lifecycle, and revenue retention strategies.

• Bachelor’s degree in Business, Marketing, or related field (preferred).
  

Why Salesforce?

• Innovation: Salesforce is a leader in innovation, constantly evolving to meet customer needs with cutting-edge solutions.

• Culture: We are committed to creating an inclusive, supportive, and growth-oriented environment for our employees.

• Development Opportunities: At Salesforce, we provide extensive learning resources and opportunities for personal and professional growth.

• Impact: Your work will help change the way businesses interact with their customers, making a meaningful impact on both our customers and the world.

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement